30 Day Money Back Guarantee And Cancellations
Knowledge check for the 30 day MBG and Cancellation Process
- 1.What are the guidelines in offering the 30 day MBG Guarantee. Explain the steps needed for the offer to be honored not just by the customer but by our team as well. (you can do this in 6 points) 10 points
- 2.In the guidelines for the 30 Day Money Back Guarantee the customer will receive their full refund if...
- A.
The customer doesn't place the trust mark on the upper right hand corner of the main web page.
- B.
The customer was able to resolve their vulnerabilities within 48-72 hours.
- C.
The customer was able to put the trust mark on the 14th day since they started.
- D.
The customer called after the 15 day grace period.
- E.
None of the above
- 3.The 30 Day Money Back Guarantee can be offered without any TL/Manager approval
- A.
True - Can be offered on a case to case basis especially if it is a big account
- B.
True - Can be offered just as long as it's not a monthly plan
- C.
False - Cannot be offered without any approvals of the Manager
- D.
False - Cannot be offered unless there was prior communication from the TLs/Managers on the approval thresholds
- E.
None of the above
- 4.The 30 Day Money Back Guarantee has a 15 day grace period which means...
- A.
If the customer calls in to cancel 2 weeks after the 30th day we can still go ahead and give him the full refund.
- B.
If the customer calls in to cancel 2 weeks after the 30th day and fulfills all the requirements of the 30 MBG Guidelines they can get a refund
- C.
If the customer calls in to cancel within 2 weeks after the 30th day we can still go ahead and give him the full refund.
- D.
If the customer calls in to cancel within the 30 days we can give him his refund because we need to honor the agreement with our customers
- E.
None of the above
- 5.In Canceling an account which of these statements isn't true?
- A.
The customer has to give us prior notice before they cancel. At least 1 week notice.
- B.
No prorated refunds will be given if the cancellation date falls after the start date of their billing cycle.
- C.
Accounts will be terminated the same day the request was made.
- D.
Customers need to send us an email or call our hot line to cancel their account.
- E.
None of the above
Questions: 10 | Attempts: 15766 | Last updated: Mar 22, 2022
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