30 Day Money Back Guarantee And Cancellations

If a customer calls to cancel their purchase 2 weeks after the 30th day, they can still receive a refund if they meet all the requirements outlined in the 30 Day Money Back Guarantee (30 MBG) Guidelines. This means that as long as the customer fulfills the necessary conditions, such as returning the product in its original condition, they are eligible for a refund even if they cancel slightly beyond the 30-day period.

The statement "The customer has to give us prior notice before they cancel. At least 1 week notice" is not true. There is no requirement for the customer to provide a one-week notice before canceling their account.

The correct answer is False because the 30 Day Money Back Guarantee cannot be offered without prior communication from the TLs/Managers on the approval thresholds. This suggests that there is a requirement for approval from TLs/Managers before offering the guarantee, indicating that it cannot be offered without their approval.

The correct answer is "The customer was able to resolve their vulnerabilities within 48-72 hours." This means that if the customer is able to fix any security vulnerabilities within the given time frame, they will be eligible for a full refund. This condition emphasizes the importance of promptly addressing any security issues to ensure customer satisfaction and protection.