This quiz assesses understanding of a 30 Day Money Back Guarantee policy and cancellation procedures. It covers eligibility criteria, necessary approvals, grace periods, and specific steps for both customers and team compliance, ensuring thorough knowledge of policy application.
The customer has to give us prior notice before they cancel. At least 1 week notice.
No prorated refunds will be given if the cancellation date falls after the start date of their billing cycle.
Accounts will be terminated the same day the request was made.
Customers need to send us an email or call our hot line to cancel their account.
None of the above
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True - Can be offered on a case to case basis especially if it is a big account
True - Can be offered just as long as it's not a monthly plan
False - Cannot be offered without any approvals of the Manager
False - Cannot be offered unless there was prior communication from the TLs/Managers on the approval thresholds
None of the above
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The customer doesn't place the trust mark on the upper right hand corner of the main web page.
The customer was able to resolve their vulnerabilities within 48-72 hours.
The customer was able to put the trust mark on the 14th day since they started.
The customer called after the 15 day grace period.
None of the above
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Quiz Review Timeline (Updated): May 3, 2023 +
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