30 Day Money Back Guarantee And Cancellations

The customer doesn't place the trust mark on the upper right hand corner of the main web page.

The customer was able to resolve their vulnerabilities within 48-72 hours.

The customer was able to put the trust mark on the 14th day since they started.

The customer called after the 15 day grace period.

None of the above

True - Can be offered on a case to case basis especially if it is a big account

True - Can be offered just as long as it's not a monthly plan

False - Cannot be offered without any approvals of the Manager

False - Cannot be offered unless there was prior communication from the TLs/Managers on the approval thresholds

None of the above

If the customer calls in to cancel 2 weeks after the 30th day we can still go ahead and give him the full refund.

If the customer calls in to cancel 2 weeks after the 30th day and fulfills all the requirements of the 30 MBG Guidelines they can get a refund

If the customer calls in to cancel within 2 weeks after the 30th day we can still go ahead and give him the full refund.

If the customer calls in to cancel within the 30 days we can give him his refund because we need to honor the agreement with our customers

None of the above

The customer has to give us prior notice before they cancel. At least 1 week notice.

No prorated refunds will be given if the cancellation date falls after the start date of their billing cycle.

Accounts will be terminated the same day the request was made.

Customers need to send us an email or call our hot line to cancel their account.

None of the above