220 602 It Technician Career Path

35 Questions | Total Attempts: 188

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220 602 It Technician Career Path

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Questions and Answers
  • 1. 
    You install a hard drive and reload the OS on  A laptop pc you come across a problem (The hibernation  not working )what you gonna do
    • A. 

      Reload The OS

    • B. 

      Reload the BIOS

    • C. 

      Reload Your emmotions

    • D. 

      Do not do nothing it happens all the time

    • E. 

      Download a third party soft ware

  • 2. 
    What you do if a customer called you a (You are ******ing Idiot)
    • A. 

      Beat the hell out of him

    • B. 

      Smile and continue working

    • C. 

      Cry to draw the customer sympathy

    • D. 

      Call 911

    • E. 

      Stay calm and leave the work area with approval of your supervisor

  • 3. 
    A customer is explaining to you that his daughter has a dog that likes to jumb around and make a mess and that the dog stepped on the lcd screen and broke it what should be your response?
    • A. 

      Tell the customer that he needs to get serious and tell the problem

    • B. 

      Tell the customer about your dog and his silly tricks

    • C. 

      Listen to the customer and interact in a professional manner

    • D. 

      Call your boss and tell him about the customer's dog

    • E. 

      Tell the customer that you have a lot of other customers waiting

  • 4. 
    What is your response to a call about a clicking hard drive
    • A. 

      Data need to be backed up as soon as possible and monitor needs to be replaces

    • B. 

      It s okay my hard drive clicks all night long but who cares

    • C. 

      Data need to be backed up as soon as possible Hard drive is dying

    • D. 

      Speakers are experiencing EMI

    • E. 

      It s not a hard drive isue it s the cpu

  • 5. 
    To create a folder in windows xp
    • A. 

      System properties\files and folders\right click my folder \new

    • B. 

      Right click an empty area and click add a folder

    • C. 

      File\new\folder

    • D. 

      File \folder\newfile

    • E. 

      That is impossible

  • 6. 
    How much ram is minimal requirement of windows xp
    • A. 

      66mb

    • B. 

      64mb

    • C. 

      128mb

    • D. 

      1gb

    • E. 

      2gb

  • 7. 
    You go to a job in a store to fix a client's pcevery body is mad and pissed ,what should you say
    • A. 

      Hey every body the tech is here

    • B. 

      I will do my best to fix this pc if I fail do not beat me up

    • C. 

      Is a calm voice say as tech I will do my best to fix this compute and data loss may occur

    • D. 

      Leave immidiately

    • E. 

      Ignore every body they are just some mad people

  • 8. 
    Bridges and switches function in which of the OSI layers
    • A. 

      Physical

    • B. 

      Mental

    • C. 

      Data

    • D. 

      Network

    • E. 

      None of the above

  • 9. 
    For a windows machine to boot successfully which of the following files is critical
    • A. 

      Pagefile.sys

    • B. 

      Ntldr

    • C. 

      Cmd

    • D. 

      Ppp

    • E. 

      System .dll

  • 10. 
    You go to a customer home to fix a pc problem ,the customer has big dog walking a round you do not really feel safe and the customer is telling you that the dog is very peacefullwhat dhould you do
    • A. 

      Try to pet the dog and see how it will react

    • B. 

      Leave the site upon supervisor approval

    • C. 

      Ask the customer to make sure the dog do not go crazy

    • D. 

      Ask the customer to keep the dog in some room far from the technician

    • E. 

      Tell the customers that dogs can really hurt when they are mad

  • 11. 
    A cammand prompt utility used to see what computers are connected to ur machine
    • A. 

      Ns lookup

    • B. 

      Netstat

    • C. 

      Ping

    • D. 

      Ipconfig

  • 12. 
    What is the command for installing recovery console
    • A. 

      Nt.console

    • B. 

      Console.exe

    • C. 

      Cmdcons/rebuild

    • D. 

      \winnt32/cmdcons

    • E. 

      /winnt/cmdcons

  • 13. 
    Cd comman is used for
    • A. 

      Focusing the command on the drive or path you like to test

    • B. 

      Command line utility used for creating cd

    • C. 

      Focus on the problem for good.exe

    • D. 

      Deletes files and folders

    • E. 

      Cd doesnot work on xp

  • 14. 
    What kind of cable used to patch to pcs togather
    • A. 

      Rg45 cable

    • B. 

      Modem cable

    • C. 

      Cross over cable

    • D. 

      Pass over cable

    • E. 

      Coax cable

  • 15. 
    Laptop that supports 2 screens is said to be
    • A. 

      Dual boot

    • B. 

      Dual view

    • C. 

      Dual cable

    • D. 

      Dual citizen

    • E. 

      Bi opt

  • 16. 
    Check                      when  fixing a flickiring screen
    • A. 

      Refresh rate

    • B. 

      Resolution rate

    • C. 

      Tax rate

    • D. 

      Power rate

    • E. 

      The keyboard

  • 17. 
    Mac address in listed under in ipconfig/all list
    • A. 

      Mac address

    • B. 

      Physical address

    • C. 

      Ssid address

    • D. 

      Admin address

    • E. 

      The real address

  • 18. 
    A customer insists that your last visit did not fix the problem but made it worseand the customer insist that you must pay him back his money
    • A. 

      Pay him back

    • B. 

      He should have read the small print in your website before contacting you

    • C. 

      You are not responsible for his problem you did your best and you are sure he did some thing wrong and you are not paying him back

    • D. 

      Ignore the customer he will tire himself out

    • E. 

      Tell the customer that you owe him one fix and more than that he has to pay the fees

  • 19. 
    A computer freezes up after the windows logo screen
    • A. 

      Boot into the advances options and select safe mode with networking

    • B. 

      Boot to last know good configuration

    • C. 

      Reload the OS

    • D. 

      The hard drive is not good

    • E. 

      Find the cable that is reponsing for the screen

  • 20. 
    You have just installed a dvd drive you put every thing back close the case and the dvd  drive does not wanna work what to do
    • A. 

      Check the bios help

    • B. 

      Check the device manager

    • C. 

      Install dvd drivers

    • D. 

      Install dvd logo

    • E. 

      Replace it because it is bad dvd drive

  • 21. 
    To start task manager
    • A. 

      Alt clr del

    • B. 

      Alt del windows key

    • C. 

      Shift t

    • D. 

      Shift del

  • 22. 
    To stop programs from loading up while booting use
    • A. 

      Regedit32

    • B. 

      Regedit.txt

    • C. 

      Regedit.exe

    • D. 

      Regedit32.exe

    • E. 

      Msconfig

  • 23. 
    To view all attempts to log in on a xp machine you should check
    • A. 

      Device manager

    • B. 

      Event view

    • C. 

      Task manager

    • D. 

      Windows explorer

    • E. 

      None of the above

  • 24. 
    In which of the following you can detemine what programs can be used and what users can and cannot do
    • A. 

      Local policy

    • B. 

      User policy

    • C. 

      Group management

    • D. 

      Group policy

    • E. 

      Networking policy

  • 25. 
    You had one of your orginizations' pcs hacked in by some geek on a dial up connection what should you do
    • A. 

      Turn off all the pcs on the organization

    • B. 

      use your experience to send the hacker one of your own home made trojans to let him know who is he messing with

    • C. 

      Disconnect the hacked mchine and disable the guest account

    • D. 

      Reload the OS

  • 26. 
    You configure a windows machine to abtain a dynamic ip still the machine is not obtaining the dynamic ip address?
    • A. 

      The network cable is unplugged

    • B. 

      The computer has a virus

    • C. 

      The virus has a computer

    • D. 

      The cable needs to be replaced

    • E. 

      Dhcp server is down

  • 27. 
    What are the programs in bios are called
    • A. 

      Bios language

    • B. 

      Firmware

    • C. 

      Bios programs

    • D. 

      Read me programs

    • E. 

      Antivirus program

  • 28. 
    You are installing a switch in room for 10 computers you will plug and remove some cables what hazard should you be aware off
    • A. 

      Electrical shock

    • B. 

      Muscle strain

    • C. 

      Tripping

    • D. 

      Dust on your eyes

    • E. 

      Nothing at all you will be fine

  • 29. 
    In windows xp what service controlls the queue for the pinter s
    • A. 

      Ip config

    • B. 

      Ms config

    • C. 

      Spooler

    • D. 

      Logs.exe

    • E. 

      Mscotract

  • 30. 
    You get an error message error log full that means you need to
    • A. 

      Add a new hdd to add more memory

    • B. 

      Back up all files and delete them to clear the log

    • C. 

      Use the event viewr to creat a new windows recovery

    • D. 

      Go to event viewer and clear the logs

    • E. 

      Type regedit32.exe

  • 31. 
    What is the maximum length of a parallel cable
    • A. 

      10fts

    • B. 

      15fts

    • C. 

      20fts

    • D. 

      25 fts

    • E. 

      30fts

  • 32. 
    A pc that is always on line (on the internet) needs to have regular
    • A. 

      Bad files scan

    • B. 

      New files scan

    • C. 

      Antivirus scan

    • D. 

      Anti depression scan

    • E. 

      All the random scan

  • 33. 
    You have just replaces a laptop's mobo and you get a call from the client stating that the wire less signal strength is low
    • A. 

      You forgot to charge the battary before returing the laptop

    • B. 

      You forgot to attach the hdd cable back

    • C. 

      You forgot to reconnect the antinna cable

    • D. 

      You forgot to configure the wireless utility

  • 34. 
    When releasing pci adapter from a mother board you
    • A. 

      Pull it up firmily using a pair of scissors

    • B. 

      Pull it up using your pliers

    • C. 

      Pull it up with your hands

    • D. 

      Pul it up with a magnet

    • E. 

      Use a flat head screw driver

  • 35. 
    What can cause a 16 color mode problem
    • A. 

      Driver is running out of memory

    • B. 

      Compatible drivers are misplaced with your documents

    • C. 

      You need to install the compatible and correct drivers for your video adapter

    • D. 

      Reload the OS

    • E. 

      That is a virus that affects the graphics