220 602 IT Technician Career Path

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| Attempts: 191
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  • 1/35 Questions

    You install a hard drive and reload the OS on  A laptop pc you come across a problem (The hibernation  not working )what you gonna do

    • Reload The OS
    • Reload the BIOS
    • Reload Your emmotions
    • Do not do nothing it happens all the time
    • Download a third party soft ware
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220 602 IT Technician Career Path - Quiz

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  • 2. 

    What you do if a customer called you a (You are ******ing Idiot)

    • Beat the hell out of him

    • Smile and continue working

    • Cry to draw the customer sympathy

    • Call 911

    • Stay calm and leave the work area with approval of your supervisor

    Correct Answer
    A. Stay calm and leave the work area with approval of your supervisor
    Explanation
    In this situation, it is important to remain calm and composed. Engaging in physical violence or retaliating in any way is not a professional response and can lead to further escalation. Smiling and continuing to work may be difficult, but it shows professionalism and resilience. Crying to gain sympathy is not a productive solution either. Contacting emergency services like 911 is unnecessary unless there is an immediate threat to safety. The best course of action is to stay calm, remove oneself from the situation, and seek guidance from a supervisor for further steps.

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  • 3. 

    A customer is explaining to you that his daughter has a dog that likes to jumb around and make a mess and that the dog stepped on the lcd screen and broke it what should be your response?

    • Tell the customer that he needs to get serious and tell the problem

    • Tell the customer about your dog and his silly tricks

    • Listen to the customer and interact in a professional manner

    • Call your boss and tell him about the customer's dog

    • Tell the customer that you have a lot of other customers waiting

    Correct Answer
    A. Listen to the customer and interact in a professional manner
    Explanation
    The appropriate response in this situation is to listen to the customer and interact in a professional manner. This means actively paying attention to the customer's explanation, showing empathy towards their situation, and providing assistance or solutions as appropriate. It is important to maintain a professional demeanor and prioritize the customer's needs, rather than diverting the conversation or dismissing their concerns.

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  • 4. 

    What is your response to a call about a clicking hard drive

    • Data need to be backed up as soon as possible and monitor needs to be replaces

    • It s okay my hard drive clicks all night long but who cares

    • Data need to be backed up as soon as possible Hard drive is dying

    • Speakers are experiencing EMI

    • It s not a hard drive isue it s the cpu

    Correct Answer
    A. Data need to be backed up as soon as possible Hard drive is dying
    Explanation
    The correct answer is that the data needs to be backed up as soon as possible because the hard drive is dying. This response recognizes the urgency of the situation and identifies the clicking hard drive as a sign of a failing hard drive.

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  • 5. 

    To create a folder in windows xp

    • System properties\files and folders\right click my folder \new

    • Right click an empty area and click add a folder

    • File\new\folder

    • File \folder\newfile

    • That is impossible

    Correct Answer
    A. File\new\folder
    Explanation
    The correct answer is "file\ew\folder". This is the correct sequence of steps to create a folder in Windows XP. First, you need to navigate to the desired location by opening "My Computer" and then selecting the appropriate drive. Then, right-click on an empty area within the drive and select "New" from the context menu. Finally, choose "Folder" from the submenu to create the new folder.

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  • 6. 

    How much ram is minimal requirement of windows xp

    • 66mb

    • 64mb

    • 128mb

    • 1gb

    • 2gb

    Correct Answer
    A. 64mb
    Explanation
    The minimal requirement of RAM for Windows XP is 64MB. This means that the operating system can run on a computer with at least 64MB of RAM. However, it is important to note that this is the absolute minimum requirement and may not provide the best performance. It is recommended to have more RAM, such as 128MB or higher, for smoother and more efficient operation of Windows XP.

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  • 7. 

    You go to a job in a store to fix a client's pcevery body is mad and pissed ,what should you say

    • Hey every body the tech is here

    • I will do my best to fix this pc if I fail do not beat me up

    • Is a calm voice say as tech I will do my best to fix this compute and data loss may occur

    • Leave immidiately

    • Ignore every body they are just some mad people

    Correct Answer
    A. Is a calm voice say as tech I will do my best to fix this compute and data loss may occur
    Explanation
    The correct answer suggests that in this situation, it is best to approach the angry and upset clients with a calm and reassuring voice. By acknowledging their frustration and expressing a commitment to do their best to fix the computer, the technician is showing empathy and professionalism. Additionally, by mentioning that data loss may occur, the technician is being transparent about the potential risks involved in the repair process. This approach demonstrates a responsible and customer-oriented attitude.

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  • 8. 

    Bridges and switches function in which of the OSI layers

    • Physical

    • Mental

    • Data

    • Network

    • None of the above

    Correct Answer
    A. Physical
    Explanation
    Bridges and switches function in the physical layer of the OSI model. The physical layer is responsible for the actual transmission and reception of data over the physical medium, such as cables or wireless signals. Bridges and switches are networking devices that operate at this layer, facilitating the connection and communication between different network segments or devices. They examine the physical addresses (MAC addresses) of incoming data packets and forward them to the appropriate destination, enhancing network performance and reducing collisions.

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  • 9. 

    For a windows machine to boot successfully which of the following files is critical

    • Pagefile.sys

    • Ntldr

    • Cmd

    • Ppp

    • System .dll

    Correct Answer
    A. Ntldr
    Explanation
    The ntldr file is critical for a Windows machine to boot successfully. It stands for "NT Loader" and is responsible for loading the operating system kernel into memory. It is located in the root directory of the system partition and is essential for the initial startup process. Without the ntldr file, the Windows machine would not be able to boot up properly.

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  • 10. 

    You go to a customer home to fix a pc problem ,the customer has big dog walking a round you do not really feel safe and the customer is telling you that the dog is very peacefullwhat dhould you do

    • Try to pet the dog and see how it will react

    • Leave the site upon supervisor approval

    • Ask the customer to make sure the dog do not go crazy

    • Ask the customer to keep the dog in some room far from the technician

    • Tell the customers that dogs can really hurt when they are mad

    Correct Answer
    A. Ask the customer to keep the dog in some room far from the technician
    Explanation
    In this situation, the technician should ask the customer to keep the dog in a separate room, away from the technician. This is the best course of action as it ensures the technician's safety while still allowing them to fix the PC problem. By keeping the dog in a separate room, the technician can work without feeling threatened or unsafe.

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  • 11. 

    A cammand prompt utility used to see what computers are connected to ur machine

    • Ns lookup

    • Netstat

    • Ping

    • Ipconfig

    Correct Answer
    A. Netstat
    Explanation
    Netstat is a command prompt utility used to display active network connections and listening ports on a computer. It provides information about the established connections, open ports, and the protocols being used. By using netstat, users can see what computers are connected to their machine, allowing them to monitor network activity and troubleshoot any potential issues.

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  • 12. 

    What is the command for installing recovery console

    • Nt.console

    • Console.exe

    • Cmdcons/rebuild

    • \winnt32/cmdcons

    • /winnt/cmdcons

    Correct Answer
    A. \winnt32/cmdcons
    Explanation
    The correct answer is \winnt32/cmdcons. This command is used for installing the recovery console. The "/cmdcons" switch is added to the "winnt32" command to initiate the installation process. The recovery console is a feature in Windows that allows users to access a command-line interface for troubleshooting and repairing the operating system.

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  • 13. 

    Cd comman is used for

    • Focusing the command on the drive or path you like to test

    • Command line utility used for creating cd

    • Focus on the problem for good.exe

    • Deletes files and folders

    • Cd doesnot work on xp

    Correct Answer
    A. Focusing the command on the drive or path you like to test
    Explanation
    The cd command is used to change the current directory in a command line interface. By using the cd command, you can navigate to a specific drive or path in order to access or manipulate files and folders within that location. This allows you to focus the command on the desired drive or path for testing or performing operations.

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  • 14. 

    What kind of cable used to patch to pcs togather

    • Rg45 cable

    • Modem cable

    • Cross over cable

    • Pass over cable

    • Coax cable

    Correct Answer
    A. Cross over cable
    Explanation
    A cross over cable is used to directly connect two computers together without the need for a hub or switch. It allows for the exchange of data between the two computers, enabling file sharing, printer sharing, and other network activities. Unlike a regular Ethernet cable (such as an RG45 cable), which is used to connect a computer to a router or switch, a cross over cable has its transmit and receive wires crossed over, allowing for direct communication between the two computers.

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  • 15. 

    Laptop that supports 2 screens is said to be

    • Dual boot

    • Dual view

    • Dual cable

    • Dual citizen

    • Bi opt

    Correct Answer
    A. Dual view
    Explanation
    A laptop that supports 2 screens is said to have "dual view" because it allows the user to connect and use two separate displays simultaneously. This feature enables multitasking and provides a wider workspace for the user, as they can have different applications or windows open on each screen. Dual view is a commonly used term in the context of multiple monitor setups, where the laptop's graphics card or port supports the connection of two external displays.

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  • 16. 

    Check                      when  fixing a flickiring screen

    • Refresh rate

    • Resolution rate

    • Tax rate

    • Power rate

    • The keyboard

    Correct Answer
    A. Refresh rate
    Explanation
    The correct answer is "refresh rate". When fixing a flickering screen, one of the potential causes could be the refresh rate. The refresh rate refers to the number of times per second that the screen image is refreshed. If the refresh rate is too low, it can cause flickering on the screen. Adjusting the refresh rate to a higher value can help eliminate or reduce the flickering issue.

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  • 17. 

    Mac address in listed under in ipconfig/all list

    • Mac address

    • Physical address

    • Ssid address

    • Admin address

    • The real address

    Correct Answer
    A. Physical address
    Explanation
    The correct answer is "physical address" because in the ipconfig/all list, the MAC address is referred to as the physical address. The MAC address is a unique identifier assigned to a network interface card (NIC) by the manufacturer. It is used to identify devices on a network at the physical layer of the network protocol stack.

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  • 18. 

    A customer insists that your last visit did not fix the problem but made it worseand the customer insist that you must pay him back his money

    • Pay him back

    • He should have read the small print in your website before contacting you

    • You are not responsible for his problem you did your best and you are sure he did some thing wrong and you are not paying him back

    • Ignore the customer he will tire himself out

    • Tell the customer that you owe him one fix and more than that he has to pay the fees

    Correct Answer
    A. Pay him back
    Explanation
    The correct answer suggests that the customer should be paid back their money. This implies that the customer's claim of the problem worsening after the last visit is valid and that the service provided did not meet their expectations. The other options, such as blaming the customer or ignoring them, are not appropriate responses in this situation. Instead, the company should take responsibility for the unsatisfactory service and refund the customer's money.

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  • 19. 

    A computer freezes up after the windows logo screen

    • Boot into the advances options and select safe mode with networking

    • Boot to last know good configuration

    • Reload the OS

    • The hard drive is not good

    • Find the cable that is reponsing for the screen

    Correct Answer
    A. Boot to last know good configuration
    Explanation
    When a computer freezes up after the Windows logo screen, it indicates that there might be an issue with the current configuration or settings. By booting into the "last known good configuration," the computer will revert back to the settings that were working properly before the issue occurred. This can help to resolve any conflicts or errors that may have caused the freeze-up, allowing the computer to start up successfully.

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  • 20. 

    You have just installed a dvd drive you put every thing back close the case and the dvd  drive does not wanna work what to do

    • Check the bios help

    • Check the device manager

    • Install dvd drivers

    • Install dvd logo

    • Replace it because it is bad dvd drive

    Correct Answer(s)
    A. Check the device manager
    A. Install dvd drivers
    Explanation
    The correct answer is to check the device manager and install DVD drivers. Checking the device manager will help to determine if the DVD drive is recognized by the computer. If it is not, installing the DVD drivers may resolve the issue as the computer may not have the necessary drivers to operate the DVD drive.

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  • 21. 

    To start task manager

    • Alt clr del

    • Alt del windows key

    • Shift t

    • Shift del

    Correct Answer
    A. Alt clr del
    Explanation
    The correct answer is "alt clr del" because pressing the "alt" key in combination with the "clr" (or "ctrl") and "del" keys simultaneously is a common keyboard shortcut to open the Task Manager in Windows operating systems. This shortcut allows users to quickly access and manage running processes and applications on their computer.

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  • 22. 

    To stop programs from loading up while booting use

    • Regedit32

    • Regedit.txt

    • Regedit.exe

    • Regedit32.exe

    • Msconfig

    Correct Answer
    A. Msconfig
    Explanation
    "msconfig" is the correct answer because it is a utility program that allows users to manage the startup processes and services on a Windows computer. By using msconfig, users can disable unnecessary programs from loading during the booting process, which can help improve the computer's startup time and overall performance. The other options listed (regedit32, regedit.txt, regedit.exe, and regedit32.exe) are not related to managing startup programs and services.

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  • 23. 

    To view all attempts to log in on a xp machine you should check

    • Device manager

    • Event view

    • Task manager

    • Windows explorer

    • None of the above

    Correct Answer
    A. Event view
    Explanation
    To view all attempts to log in on an XP machine, you should check the Event Viewer. The Event Viewer is a built-in Windows tool that allows users to view and analyze system events and logs. It records various types of events, including login attempts, and provides detailed information about them. By accessing the Event Viewer, users can track and monitor login activities on their XP machine, helping to identify any unauthorized access attempts or security breaches.

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  • 24. 

    In which of the following you can detemine what programs can be used and what users can and cannot do

    • Local policy

    • User policy

    • Group management

    • Group policy

    • Networking policy

    Correct Answer
    A. Group policy
    Explanation
    Group policy is a feature in Windows operating systems that allows administrators to manage and control the settings of multiple computers or users in a network. It enables administrators to determine what programs can be used and what users can and cannot do by defining policies and restrictions. Group policy settings can be applied to specific users, groups, or computers, providing centralized management and control over various aspects of the system, such as security, software installation, and user preferences. Therefore, group policy is the correct answer for determining program usage and user permissions in a network.

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  • 25. 

    You had one of your orginizations' pcs hacked in by some geek on a dial up connection what should you do

    • Turn off all the pcs on the organization

    • use your experience to send the hacker one of your own home made trojans to let him know who is he messing with

    • Disconnect the hacked mchine and disable the guest account

    • Reload the OS

    Correct Answer
    A. Disconnect the hacked mchine and disable the guest account
    Explanation
    The correct answer is to disconnect the hacked machine and disable the guest account. By disconnecting the hacked machine, you isolate it from the network to prevent further damage and potential spread of the attack. Disabling the guest account ensures that unauthorized access is prevented in the future. This action helps to contain the breach and protect the rest of the organization's network and systems.

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  • 26. 

    You configure a windows machine to abtain a dynamic ip still the machine is not obtaining the dynamic ip address?

    • The network cable is unplugged

    • The computer has a virus

    • The virus has a computer

    • The cable needs to be replaced

    • Dhcp server is down

    Correct Answer(s)
    A. The network cable is unplugged
    A. Dhcp server is down
    Explanation
    The correct answer is that the network cable is unplugged and the DHCP server is down. If the network cable is unplugged, the Windows machine will not be able to establish a connection with the network and therefore cannot obtain a dynamic IP address. Additionally, if the DHCP server is down, it will not be able to assign an IP address to the machine even if it is connected properly. Both of these factors can result in the machine not obtaining a dynamic IP address.

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  • 27. 

    What are the programs in bios are called

    • Bios language

    • Firmware

    • Bios programs

    • Read me programs

    • Antivirus program

    Correct Answer
    A. Firmware
    Explanation
    The programs in BIOS are called firmware. Firmware refers to the software that is permanently stored in a computer's hardware, specifically in the read-only memory (ROM) of the computer's BIOS. It provides the necessary instructions for the computer to boot up and initialize the hardware components. Firmware is different from regular software as it is not easily modifiable and remains unchanged unless specifically updated by the user.

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  • 28. 

    You are installing a switch in room for 10 computers you will plug and remove some cables what hazard should you be aware off

    • Electrical shock

    • Muscle strain

    • Tripping

    • Dust on your eyes

    • Nothing at all you will be fine

    Correct Answer
    A. Tripping
    Explanation
    When installing a switch in a room for 10 computers, one should be aware of the hazard of tripping. This is because while plugging and removing cables, there is a possibility of creating a cluttered environment with loose cables on the floor. This can increase the chances of accidentally tripping over the cables and potentially causing injuries. Therefore, being cautious and ensuring proper cable management is essential to prevent tripping hazards.

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  • 29. 

    In windows xp what service controlls the queue for the pinter s

    • Ip config

    • Ms config

    • Spooler

    • Logs.exe

    • Mscotract

    Correct Answer
    A. Spooler
    Explanation
    The correct answer is "spooler." In Windows XP, the spooler service controls the queue for the printer. It manages the print jobs and ensures that they are sent to the printer in the correct order. The spooler service also handles any errors or issues that may occur during the printing process.

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  • 30. 

    You get an error message error log full that means you need to

    • Add a new hdd to add more memory

    • Back up all files and delete them to clear the log

    • Use the event viewr to creat a new windows recovery

    • Go to event viewer and clear the logs

    • Type regedit32.exe

    Correct Answer
    A. Go to event viewer and clear the logs
    Explanation
    If you receive an error message stating that the error log is full, it means that the log files that record events and errors on your system have reached their maximum capacity. To resolve this issue, you should go to the event viewer and clear the logs. This will delete the existing log files and create new ones, freeing up space for future events and errors to be recorded.

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  • 31. 

    What is the maximum length of a parallel cable

    • 10fts

    • 15fts

    • 20fts

    • 25 fts

    • 30fts

    Correct Answer
    A. 15fts
    Explanation
    The maximum length of a parallel cable is 15fts.

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  • 32. 

    A pc that is always on line (on the internet) needs to have regular

    • Bad files scan

    • New files scan

    • Antivirus scan

    • Anti depression scan

    • All the random scan

    Correct Answer
    A. Antivirus scan
    Explanation
    A PC that is always online is more vulnerable to malware and viruses. Therefore, it is important to regularly perform antivirus scans to detect and remove any potential threats. This helps to ensure the security and integrity of the system and its data.

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  • 33. 

    You have just replaces a laptop's mobo and you get a call from the client stating that the wire less signal strength is low

    • You forgot to charge the battary before returing the laptop

    • You forgot to attach the hdd cable back

    • You forgot to reconnect the antinna cable

    • You forgot to configure the wireless utility

    Correct Answer
    A. You forgot to reconnect the antinna cable
    Explanation
    The correct answer is "you forgot to reconnect the antenna cable." This is the most likely explanation for the low wireless signal strength after replacing the laptop's motherboard. The antenna cable is responsible for transmitting and receiving wireless signals, so if it is not properly connected, it can result in a weak or no signal.

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  • 34. 

    When releasing pci adapter from a mother board you

    • Pull it up firmily using a pair of scissors

    • Pull it up using your pliers

    • Pull it up with your hands

    • Pul it up with a magnet

    • Use a flat head screw driver

    Correct Answer
    A. Pull it up with your hands
    Explanation
    When releasing a PCI adapter from a motherboard, the most appropriate and safe method is to pull it up with your hands. This ensures that you have control over the force applied and can avoid causing any damage to the adapter or the motherboard. Using tools like scissors, pliers, magnets, or screwdrivers can potentially cause harm to the components or result in accidents.

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  • 35. 

    What can cause a 16 color mode problem

    • Driver is running out of memory

    • Compatible drivers are misplaced with your documents

    • You need to install the compatible and correct drivers for your video adapter

    • Reload the OS

    • That is a virus that affects the graphics

    Correct Answer
    A. You need to install the compatible and correct drivers for your video adapter
    Explanation
    The correct answer is that you need to install the compatible and correct drivers for your video adapter. This is because a 16 color mode problem can occur when the drivers for the video adapter are not properly installed or are outdated. By installing the correct and compatible drivers, the issue can be resolved and the video adapter will be able to display more colors.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 14, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Dec 08, 2008
    Quiz Created by
    Iostream

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