1.
Which of the following connector types can be plugged into a device both right-side up and upside down?
A. 
B. 
C. 
D. 
2.
A user's laptop will not power on because of a system board failure. The user has important documents stored on the laptop. Which of the following should the technician perform so the user can access the documents?
A. 
Run file recovery on the laptop to restore the files.
B. 
Place the hard drive in an external enclosure.
C. 
Boot from a USD drive and copy all the files.
D. 
Replace the desktop drive with the removed laptop drive
3.
An end user is unable to connect to the network, and a technician has visually verified the lights on the back of the PC are active and there is no physical damage to the Ethernet jack. Which of the following tools should the technician use to continue troubleshooting the connection?
A. 
B. 
C. 
D. 
4.
A technician has been called in to troubleshoot a connectivity issue. The user reports an inability to connect to any resources. The technician runs the ipconfig command, and the results show that the media is disconnected. The technician checks the network cable, and it is secure on both ends. The technician tests and verifies the cable is working, and then goes to the wiring closet and verifies the switchport and patch cable both work. However, there are wires pulled out of the patch panel. Which of the following tools should the technician use to BEST resolve the problem?
A. 
B. 
C. 
D. 
5.
A network administrator would like to increase network bandwidth to 1Gbps between two office buildings that are 0.5mi(805m) apart. Which of the following would be the BEST solution?
A. 
B. 
C. 
D. 
6.
During an inspection, it was found that data racks were not properly grounded. To pass the inspection and address a growing concern to protect data cabling and equipment, a technician must make sure all racks are properly grounded. Which of the following tools should the technician use to verify this has been completed
A. 
B. 
C. 
D. 
7.
A technician needs to call a user's cellular provider to troubleshoot a network speed issue with the user's mobile device. Which of the following technologies is the technician troubleshooting?
A. 
B. 
C. 
D. 
8.
A technician is configuring a new web server and must have over 10TB fault tolerant storage, while minimizing the number of failure points. The applications on the server also require the highest performance available. Which of the following configurations would the technician MOST likely select?
A. 
RAID 5 with 7200 RPM 5TB drives
B. 
RAID 1 with 10000 RPM 8TB drives
C. 
RAID 0 with 15000 RPM 15TB drives
D. 
RAID 10 with 5400 RPM 6TB drives
9.
Which one do you like?
A. 
There is a problem with a router in the office
B. 
The users are not getting correct IP addresses from the DHCP server
C. 
There is a problem with a DNS server in the office
D. 
The wireless access point in the area is down
10.
An end user is unable to connect to the network, and a technician has visually verified the lights on the back of the PC are active and there is no physical damage to the Ethernet jack. Which of the following tools should the technician use to continue troubleshooting the connection?
A. 
B. 
C. 
D. 
Tone generator and probe
11.
Which one do you like?
A. 
RAID 1 with 1000rpm 8TB drives
B. 
RAID 0 with 1500rpm 15TB drives
C. 
RAID 5 with 7200rpm 5TB drives
D. 
RAID 10 with 5400rpm 6TB drives
12.
A projector's image begins to flicker during a presentation. The laptop display does not produce this issue. When a technician changes the resolution on the laptop, the issue persists. Which of the following is the NEXT step the technician should take?
A. 
. Check the connectivity of the VGA cable..
B. 
Change the aspect ratio on the laptop.
C. 
Check the connectivity of the power cable.
D. 
Change the settings of the projector
13.
A laptop is connected to a conference room projector in extended display mode. The desktop icons appear normal on the laptop, but are disproportionate and illegible on the projector screen. Which of the following should the technician check?
A. 
B. 
C. 
D. 
14.
A technician has been called in to troubleshoot a connectivity issue. The user reports an inability to connect to any resources. The technician runs the ipconfig command, and the results show that the media is disconnected. The technician checks the network cable, and it is secure on both ends. The technician tests and verifies the cable is working, and then goes to the wiring closet and verifies the switchport and patch cable both work. However, there are wires pulled out of the patch panel. Which of the following tools should the technician use to BEST resolve the problem?
A. 
B. 
C. 
D. 
15.
A user purchases a wireless printer and sets it up in an office. The user installs all necessary software for the printer on the computer and connects the printer to the guest wireless network. However, when the user attempts to print to the printer, nothing happens. Which of the following will resolve the issue?
A. 
Configure the printer to use the Internet printing protocol.
B. 
Ensure the user’s computer is set to DHCP.
C. 
Connect the printer to the company wireless network.
D. 
Set up the user’s computer to act as a print server.
16.
A technician is troubleshooting a touch screen laptop that has a cracked screen. After replacing the physical display, the laptop is showing images correctly, however, the screen no longer responds to touch. Which of the following components of the laptop MOST likely needs to be replaced?
A. 
B. 
C. 
D. 
17.
A technician is setting up a wireless printer that is capable of supporting 54Mbps maximum throughput and a 5GHz radio frequency band for communication. The technician must configure the SOHO router to support the printer. Which of the following should the technician enable on the wireless SOHO router to ensure wireless connectivity to the printer?
A. 
B. 
C. 
D.