Test Your Knowledge About HIPAA And Pharmacy! Trivia Quiz

10 Questions | Total Attempts: 85

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Test Your Knowledge About HIPAA And Pharmacy! Trivia Quiz

Test Your Knowledge About HIPAA And Pharmacy! The HIPPA law was put in place to ensure that the medical information of different students is kept safe from third parties who are not authorized to view or have access to it. If you work at a pharmacy, you will be expected to follow up on some of the rules, why don’t you take the quiz and see if you do?


Questions and Answers
  • 1. 
    If you forgot to discuss the account balance with the Member, you should not include the balance within your log notes.
    • A. 

      True

    • B. 

      False

  • 2. 
    If a HealthWell Member calls to order ID cards in May, an Inquiry MSR can place the order.
    • A. 

      True

    • B. 

      False

  • 3. 
    After verifying HIPAA and the 6 areas, which step should you do first when a Member wants to cancel an order?
    • A. 

      Email the Arbiter

    • B. 

      Determine how the order was placed

    • C. 

      Check with a Supervisor or Lead

    • D. 

      Determine the Status of the order

  • 4. 
    If we are in Red, it is acceptable for an Inquiry MSR to inform an Orders MSR, what to tell the Pharmacy.
    • A. 

      True

    • B. 

      False

  • 5. 
    I should always include the account balance in my log notes, even if I did not mention it to the Member.
    • A. 

      True

    • B. 

      False

  • 6. 
    If a HealthWell Member has questions regarding ordering their ID cards, where should they be directed?
    • A. 

      Www.welldyne.com

    • B. 

      Www.welldynerx.com

    • C. 

      Www.healthwell.com

    • D. 

      Www.healthwellfoundation.org

  • 7. 
    If a NetCard Member reaches an Orders MSR and wants prescription benefit information, the Orders MSR should warm-transfer the Member to an Inquiry MSR.
    • A. 

      True

    • B. 

      False

  • 8. 
    Only Management can request an order to be canceled if it is not in AUTO DISP.
    • A. 

      True

    • B. 

      False

  • 9. 
    Which information must be entered into the Pharmacy Card Look-Up Tool when a HealthWell Member wants to order ID cards?
    • A. 

      Member's name and date of birth

    • B. 

      Member's phone number and last 4 digits of social security number

    • C. 

      Member's address and phone number

    • D. 

      Member's date of birth and last 4 digits of social security number

  • 10. 
    An MSR should send a request to the Arbiter to cancel an order in AUTODISP.
    • A. 

      True

    • B. 

      False

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