03 Tps - Cutrubus Cadillac

12 Questions | By Dhalseth | Updated: Mar 21, 2022 | Attempts: 108

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Questions and Answers

1.

TPS is the acronym for Tactical Phone Skills; the skills that help you to be an effective, successful salesperson.
- A.
  
  True
- B.
  
  False
2.

To give the client a positive telephone experience you must be sure to:
- A.
  
  Smile when talking
- B.
  
  Never read from a script
- C.
  
  Never speak in monotone
- D.
  
  Adjust your tempo to that of the client
3.

Always be sure to say the word survey when speaking to a client.
- A.
  
  True
- B.
  
  False
4.

How should you speak when speaking to a client?
- A.
  
  Never ask a question that can be answered no
- B.
  
  Ask open ended questions
- C.
  
  Quickly, to ensure you make your point
- D.
  
  None of these
5.

When prospecting, it is best to use a prepared script so that all topics are covered.
- A.
  
  True
- B.
  
  False
6.

Very few salespeople are taught to ____________ properly.
- A.
  
  Demonstrate a vehicle
- B.
  
  Approach clientele
- C.
  
  Sell
- D.
  
  Prospect
7.

The __________ is used to develop new business, referrals, field calls and service contracts and is necessary for each contact.
- A.
  
  Client Perspective Prompt
- B.
  
  Power Prospect Quarterly
- C.
  
  Response Module
- D.
  
  Testimonial Evidence of Character
8.

Develop business by contacting:
- A.
  
  Friends and family
- B.
  
  Auto body and repair shops
- C.
  
  Insurance agents
- D.
  
  All of these
9.

Always be sure to adjust the speed of your conversation to that of your listener.
- A.
  
  True
- B.
  
  False
10.

When making a sales call, never annoy the client by asking them:
- A.
  
  To call you back
- B.
  
  Personal questions
- C.
  
  For referrals
- D.
  
  How they were treated during their purchase
11.

Above all else, the success of the phone call relies on:
- A.
  
  Personality
- B.
  
  Preparation
- C.
  
  Scripting
- D.
  
  Timing
12.

The easiest and most effective way to build a relationship with the client is through:
- A.
  
  Discussing the vehicle the client is interested in
- B.
  
  Chit-chat and small talk
- C.
  
  Asking for referrals right away
- D.
  
  Never deviating from the purpose of the call