Cutrubus Cadillac Quiz
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TPS is the acronym for Tactical Phone Skills; the skills that help you be an effective, successful salesperson.
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True
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False
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Welcome to the Cutrubus Cadillac Quiz! This quiz is designed to test your knowledge about the 03 TPS model of Cutrubus Cadillac. Whether you’re a car enthusiast, a Cadillac lover, or someone who enjoys learning about different car models, this quiz promises to be an exciting ride. So, are you ready to put your knowledge to the test? Jump into See moreour 03 TPS - Cutrubus Cadillac Quiz and see how much you really know about this iconic car model.
Remember, it’s all about learning and having fun. Don’t forget to share your results and challenge your car-enthusiast friends too! Enjoy the 03 TPS - Cutrubus Cadillac Quiz, and happy driving!
Quiz Preview
- 2.
To give the client a positive telephone experience, you must be sure to:
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Smile when talking
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Never read from a script
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Never speak in monotone
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Adjust your tempo to that of the client
Correct Answer(s)
A. Smile when talking
A. Never read from a script
A. Never speak in monotone
A. Adjust your tempo to that of the clientExplanation
To give the client a positive telephone experience, it is important to smile when talking as it helps to convey a friendly and positive attitude. Reading from a script should be avoided as it can make the conversation sound robotic and impersonal. Speaking in monotone should also be avoided as it can be boring and unengaging for the client. Adjusting the tempo to that of the client is important to ensure effective communication and to make the client feel heard and understood.Rate this question:
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- 3.
Always be sure to say the word survey when speaking to a client.
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True
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False
Correct Answer
A. FalseExplanation
The statement "Always be sure to say the word survey when speaking to a client" is incorrect. There is no need to always mention the word "survey" when communicating with a client. While surveys may be a valuable tool in gathering feedback, there are various other ways to engage with clients and understand their needs without explicitly mentioning the word "survey". Therefore, the correct answer is False.Rate this question:
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- 4.
How should you speak when speaking to a client?
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Never ask a question that can be answered no
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Ask open ended questions
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Quickly, to ensure you make your point
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None of these
Correct Answer
A. Ask open ended questionsExplanation
When speaking to a client, it is important to Open-ended questions. Asking open-ended questions will facilitate a more engaging and productive conversation.Rate this question:
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- 5.
When prospecting, it is best to use a prepared script so that all topics are covered.
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True
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False
Correct Answer
A. FalseExplanation
Using a prepared script when prospecting may not always be the best approach. While a script can help ensure that all topics are covered, it can also make the conversation sound robotic and scripted. It is important to have a general outline or key points to cover during the prospecting process, but it is equally important to be flexible and adapt to the prospect's responses and needs. A more personalized and natural approach can help build rapport and engage the prospect in a meaningful conversation. Therefore, the statement is false.Rate this question:
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- 6.
Very few salespeople are taught to ____________ properly.
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Demonstrate a vehicle
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Approach clientele
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Sell
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Prospect
Correct Answer
A. ProspectExplanation
Salespeople are often taught various skills and techniques related to selling, such as approaching clients, demonstrating products, and closing deals. However, prospecting is an essential aspect that is often overlooked or not given enough emphasis. Prospecting involves identifying potential customers and generating leads for future sales. It is a crucial step in the sales process as it helps salespeople build a pipeline of potential clients and opportunities for future sales. By prospecting properly, salespeople can ensure a steady stream of potential customers and maximize their sales efforts.Rate this question:
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- 7.
The __________ is used to develop new business, referrals, field calls and service contracts and is necessary for each contact.
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Client Perspective Prompt
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Power Prospect Quarterly
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Response Module
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Testimonial Evidence of Character
Correct Answer
A. Client Perspective PromptExplanation
The Client Perspective Prompt is used to develop new business, referrals, field calls, and service contracts. It is necessary for each contact because it helps gather feedback and insights from clients, allowing the business to understand their needs and preferences better. This information can then be used to tailor products or services to meet client expectations and improve overall customer satisfaction.Rate this question:
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- 8.
Develop business by contacting:
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Friends and family
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Auto body and repair shops
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Insurance agents
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All of these
Correct Answer
A. All of theseExplanation
The correct answer is "All of these" because to develop a business, it is important to reach out to various potential customers and partners. Friends and family can provide initial support and referrals. Auto body and repair shops can be potential clients or collaborators. Insurance agents can refer customers who may require the services offered by the business. Therefore, contacting all of these groups can help in expanding the business network and gaining new opportunities.Rate this question:
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- 9.
Always be sure to adjust the speed of your conversation to that of your listener.
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True
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False
Correct Answer
A. TrueExplanation
Adjusting the speed of your conversation to that of your listener is important because it helps ensure effective communication. By matching the pace at which the listener can process information, you can enhance their understanding and engagement. This allows for better comprehension and reduces the chances of miscommunication or misunderstandings. Adjusting the speed of conversation is a key aspect of effective communication and can greatly improve the overall quality of the interaction.Rate this question:
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- 10.
When making a sales call, never annoy the client by asking them:
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To call you back
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Personal questions
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For referrals
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All of the above
Correct Answer
A. To call you backExplanation
When making a sales call, it’s important to respect the client’s time and privacy. Avoid asking them to call you back, asking personal questions, asking for referrals prematurely, or questioning their treatment during their purchase.Rate this question:
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- 11.
Above everything else, the success of the phone call relies on:
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Personality
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Preparation
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Scripting
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Timing
Correct Answer
A. PreparationExplanation
While personality, scripting, and timing all play a role, the success of the phone call ultimately relies on preparation. Knowing your product, understanding your client’s needs, and being ready to address concerns are key.Rate this question:
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- 12.
The easiest and most effective way to build a relationship with the client is through:
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Discussing the vehicle the client is interested in
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Chit-chat and small talk
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Asking for referrals right away
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Never deviating from the purpose of the call
Correct Answer
A. Discussing the vehicle the client is interested inExplanation
Discussing the vehicle the client is interested in. Building a relationship with the client is most effectively done by focusing on their interests and needs.Rate this question:
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- 13.
It’s important to use technical jargon when discussing a product with a client to demonstrate your expertise.
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True
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False
Correct Answer
A. FalseExplanation
While it’s important to know your product well, using too much technical jargon can confuse or intimidate a client. It’s better to explain things in a way the client can easily understand.Rate this question:
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- 14.
You should always close a sales call by scheduling the next call.
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True
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False
Correct Answer
A. TrueExplanation
Scheduling the next call gives you a clear next step and shows the client that you’re committed to helping them.Rate this question:
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- 15.
If a client says they’re not interested, you should immediately end the call.
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True
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False
Correct Answer
A. FalseExplanation
If a client says they’re not interested, it could be an opportunity to ask more questions and understand their needs better. They might not be interested in one particular product, but could be interested in another. It’s important to be respectful and not pushy, but also not to give up too easily.Rate this question:
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Quiz Review Timeline (Updated): Feb 19, 2024 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Feb 19, 2024Quiz Edited by
ProProfs Editorial Team -
Nov 26, 2014Quiz Created by
Dhalseth
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