1.
Which of the following manages hardware; runs applications; provides an interface for users; and stores, retrieves, and manipulates files?
A. 
B. 
C. 
D. 
2.
Which of the following is an upgrade from Windows 2000 and provides added support for multimedia and networking technologies?
A. 
B. 
C. 
D. 
3.
Which of the following operating system has been used in troubleshooting OS failures?
A. 
B. 
C. 
D. 
4.
What is the first Windows OS to allow multiple users to log on simultaneously to the OS, each with their own applications open?
A. 
B. 
C. 
D. 
5.
Which of the following is a major update or fix to an OS occasionally released by Microsoft?
A. 
B. 
C. 
D. 
E. 
6.
The Windows operating system uses which of the following, to keep hardware and software configuration information, user preferences, and application settings that are used when the OS is first loaded?
A. 
B. 
C. 
D. 
7.
A file extension identifies which of the following?
A. 
B. 
Subdirectory to the root directory
C. 
D. 
8.
Which of the following is the primary Windows tool that can be used when solving problems with hardware?
A. 
B. 
C. 
D. 
9.
Different versions of Unix or Linux are sometimes called _________________?
A. 
B. 
C. 
D. 
10.
________________________ are small programs stored on the hard drive that tell the computer how to communicate with a specific hardware device such as a printer, network card, or modem.
A. 
B. 
C. 
D. 
11.
Which of the following is NOT an available option for launching an application?
A. 
B. 
C. 
Use Windows Explorer or the Computer window
D. 
12.
What is normally located at the bottom of the Windows desktop, displaying information about open programs and providing quick access to others?
A. 
B. 
C. 
D. 
13.
What does every OS use to organize a hard drive, optical drive, floppy disk, or USB drive?
A. 
Executive services and threads
B. 
Directories, subdirectories, and files
C. 
Device drivers and volumes
D. 
14.
When you refer to a drive, directories, and subdirectories that are pointing to the location of a file, as in C:\Data\Business\Letter.docx, what are the drive, directories, and so on called?
A. 
B. 
C. 
D. 
15.
Using Explorer or the Computer window, you can view and change the properties assigned to a file. What are these properties called?
A. 
B. 
C. 
D. 
16.
Which of the following is a window containing several small utility programs called applets that are used to manage hardware, software, users, and the system?
A. 
System Information Utility
B. 
C. 
D. 
17.
Which of the following gives a wealth of information about installed hardware and software?
A. 
B. 
C. 
D. 
System Information Utility
18.
With a ____________ interface, you type commands to tell the OS to perform operations. Computer technicians who are good typists and are very familiar with DOS-like commands often prefer this kind of OS interface.
A. 
B. 
C. 
D. 
19.
With an icon-driven interface, sometimes called a(n) ____________________, you perform operations by clicking icons (or pictures) on the screen.
A. 
B. 
C. 
D. 
20.
Another name for a logical drive is volume.
21.
CPU's operate in one of a possible how many modes?
A. 
B. 
C. 
D. 
22.
Emptying the Recycle Bin will free up your disk space. Files and folders sent to the Recycle Bin are not really deleted until you empty the bin.
23.
In some troubleshooting situations, the mouse is not usable. At those times, knowing the ___________ can get you out of a jam.
A. 
B. 
C. 
D. 
24.
Every OS is composed of two main internal components: a shell portion to interact with users, and applications and a _____________ portion to interact with hardware.
A. 
B. 
C. 
D. 
25.
An OS manages files and folders using a file system. Two Windows file systems are FAT and ____________.
A. 
B. 
C. 
D. 
E.