A+ Certification Quiz-essentials Author Rtrahan

106 Questions | Total Attempts: 1065

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A Plus Certification Quizzes & Trivia

Updated 03/12/09. I've had to break up the quiz into two parts. This is Essentials portion. I have passed the A+ and the Network+ exams using Sybex training materials so these questions are from the Sybex CompTIA A+ Complete Study Guide,ISBN-13:978-0-470-04830-6. They are sequentially by chapter if you want to follow along. These are from chapter 1-11. Chapter 12 begins the IT certification part and I am starting a new quiz for that one also by chapter same book. Its titled A+ Certification IT Technician author rtrahan. These questions are comparable to what you will see on the test. If you think they are too easy then that means you've been studying. Since it is in the order of the book it will also show you your weak points. Good luck and please leave me 


Questions and Answers
  • 1. 
    Category Motherboards: Motherboards are designed under certain classifications called Form Factors. This form factor determines the size of the motherboard and where the components are located. What is the most popular Form Factor? 
    • A. 

      NLX

    • B. 

      ATX

    • C. 

      OLA

    • D. 

      UGA

  • 2. 
     Category CPU: What are the two pieces of a CPU chipset?
    • A. 

      Northbridge

    • B. 

      Southbridge

    • C. 

      Northern Post

    • D. 

      Southen Post

  • 3. 
    Category Expansion Slots: Name two expansions slots.
    • A. 

      AGP

    • B. 

      NEW

    • C. 

      BRIDGE

    • D. 

      PCIe

  • 4. 
    Computer Memory: What does DDR2 stand for?
    • A. 

      Double Dash Region

    • B. 

      Double Digit Rate

    • C. 

      Double Dot Rate

    • D. 

      Double Data Rate 2

  • 5. 
    If your computer begins to lose time on the data/time display what needs to be replaced on the motherboard?
    • A. 

      Video Adapter

    • B. 

      RAM

    • C. 

      CMOS Battery

    • D. 

      CPU

  • 6. 
    The shortest distance between two dots of the same color on the monitor is called the?
    • A. 

      Liquid Crystal Display

    • B. 

      Refresh Rate

    • C. 

      Dot Pitch

    • D. 

      Composite Video

  • 7. 
    How does the power supply give the motherboard electricity to function?
    • A. 

      Converts AC power to DC power for motherboard and all components

    • B. 

      Provides motherboard with 115Volts

    • C. 

      Keeps motherboard cool with electricty from wall socket

    • D. 

      Provides motherboard with 220Volts

  • 8. 
    This is hot-swappable which means you can plug and use it with having to reboot and is about the size of your thumb and you can buy from 1GB to 32GB of data storage.
    • A. 

      HardDrive

    • B. 

      SD Card

    • C. 

      Thumb Drive or USB Drive

    • D. 

      Memory Stick

  • 9. 
    QWhat is another term for a motherboard.
    • A. 

      A bus system

    • B. 

      A fiberglass board

    • C. 

      A planar board

    • D. 

      IBM Board

  • 10. 
    What port was originally designed by Apple and was standardized as IEEE 1394?
    • A. 

      Infared

    • B. 

      USB

    • C. 

      Centronics

    • D. 

      FireWire

  • 11. 
    Hard Drive power connectors: The first generation of Parallel ATA (PATA) and Serial ATA (SATA) are two power connectors which connect to the motherboard. Name the number of pins in each during the first version.
    • A. 

      PATA-85 SATA-9

    • B. 

      PATA-50 SATA-10

    • C. 

      PATA-40 SATA-7

  • 12. 
    UWhen using a SCSI drive all devices must be numbered and given a SCSI ID. What SCSI ID is given to the CD-ROM.
    • A. 

      ID 0

    • B. 

      ID 3

    • C. 

      ID 4

  • 13. 
    Hard Drives: If you have 2 hard drives one is set to Master and one is set to Slave. The setting is accomplished on the?
    • A. 

      Drive

    • B. 

      BIOs

    • C. 

      CMOS

  • 14. 
    What is the best way to clean out the dust bunnies inside a system unit?
    • A. 

      Anit-Static rag

    • B. 

      Warm water and mild soap

    • C. 

      Compressed Air

  • 15. 
    EWhat sort of device is used to measure ohms, amps and voltage.
    • A. 

      Multimeter

    • B. 

      Electric Card

    • C. 

      Voltage Meter

  • 16. 
    The most common measurement with a multimeter is Resistance. If you have a reading of Infinite resistance then there is a good chance that the segment of wire is?
    • A. 

      Fully Charged

    • B. 

      A break in the wire

    • C. 

      Multimeter needs batteries

  • 17. 
    Every computer has a diagnostic program built into BIOS. What is this programmed called?
    • A. 

      CMOS

    • B. 

      PCI Expansion Test (PET)

    • C. 

      Power-On-Self Test (POST)

  • 18. 
    One way to determine the source of a problem during POST is to listen to the?
    • A. 

      Disk Thrashing

    • B. 

      Power Supply Fan

    • C. 

      Beep Codes

  • 19. 
    Which AT command resets the modem?
    • A. 

      ATHO

    • B. 

      ATZ

    • C. 

      ATCONN

  • 20. 
    What does the red line on the IDE ribbon indicate?
    • A. 

      Parity

    • B. 

      Error Checking

    • C. 

      Pin 1

  • 21. 
    In Laptops the motherboard works with the operating system to determine if  the processor really needs to run at full speed. If it doesn't it's slowed down to conserve energy. What is this process called?
    • A. 

      Chokng

    • B. 

      CPU Stand-by

    • C. 

      Throttling

    • D. 

      Overclocking

  • 22. 
    The Small Outline DIMM (SoDIMM) is the memory form factor for laptops. What pin size is the DDR SoDIMM.
    • A. 

      72

    • B. 

      200

    • C. 

      144

    • D. 

      225

  • 23. 
    Which LCD resolution is 1024X768?
    • A. 

      XGA

    • B. 

      SVA

    • C. 

      SXGA+

    • D. 

      UXGA

  • 24. 
    Which LCD resolution is the most common on Laptops at 14" and 15" and a resolution of 1400X1050 pixels?
    • A. 

      WUXGA

    • B. 

      SXGA+

    • C. 

      SGA

    • D. 

      WXGA

  • 25. 
    Many early laptop pointing devices used this as a mechanism to move the mouse pointer.
    • A. 

      Mouse

    • B. 

      Touchpoint

    • C. 

      Touchpad

    • D. 

      Trackball

  • 26. 
    To overcome the problems of Trackball this pointing device was invented for the laptop.
    • A. 

      Touchpad

    • B. 

      Touchpoint

    • C. 

      Touch Screen

    • D. 

      Finer Point

  • 27. 
    Which Global State is S3 for the laptop?
    • A. 

      Hibernation

    • B. 

      Sleep

    • C. 

      Patience

    • D. 

      Standby

  • 28. 
    Which Global State is the laptop in when it is in Hibernation?
    • A. 

      S1

    • B. 

      S2

    • C. 

      G2

    • D. 

      S4

  • 29. 
    Next 10 questions are on operating systems so you know the context of the questions:What is the actual code of the operating system called?
    • A. 

      Kernel

    • B. 

      Source Code

    • C. 

      C++

    • D. 

      Open Source

  • 30. 
    Any group of computers that have a link between them and can share information is called a what?
    • A. 

      Bus Topology

    • B. 

      Ring Topology

    • C. 

      A Network

    • D. 

      Data Companion Source (DCS)

  • 31. 
    What do you call the Graphical Interface you can click on to run a program.
    • A. 

      GUI

    • B. 

      PIC

    • C. 

      BPM

    • D. 

      JPEG

  • 32. 
    Name two operating system besides Windows that is in use today.
    • A. 

      PAC

    • B. 

      Linux

    • C. 

      Minux

    • D. 

      MAC

  • 33. 
    When you open Windows there is a virtual work area that all of the programs are run. What is this area called.
    • A. 

      Control Panel

    • B. 

      Taskbar

    • C. 

      File Menu

    • D. 

      Desktop

  • 34. 
    What is the blue bar at the bottom of your windows desktop called which holds the Start Menu and the System Tray.
    • A. 

      Control Panel

    • B. 

      Taskbar

    • C. 

      Mouse

    • D. 

      Desktop

  • 35. 
    What is the maximum number of documents that are shown in the "My Documents/Recent Documents" display on the Windows Start Menu.
    • A. 

      15

    • B. 

      12

    • C. 

      33

    • D. 

      10

  • 36. 
    When you delete a document what happens to it.
    • A. 

      Goes to Recycle Bin

    • B. 

      Erased off of the hard drive

    • C. 

      Saved in a hidden folder

    • D. 

      Stays in the file until you confirm

  • 37. 
    Which key file boots the operating system, another words starts the loading of the operating system when you start your computer, for Windows 2000/XP.
    • A. 

      NTBOOTDD.SYS

    • B. 

      BOOT.INI

    • C. 

      NTLDR

    • D. 

      BOOTSECT.DOS

  • 38. 
    The memory requirements to load Windows 2000 Pro onto your system is?(Choose 2) There is a minimum and a recommended.
    • A. 

      64MB

    • B. 

      128MB

    • C. 

      512MB

    • D. 

      1GB

  • 39. 
    What is the CPU speed recommendation for loading Windows XP Professional?(Choose two)There is a minimum and a recommended.
    • A. 

      233MHz

    • B. 

      133MHz

    • C. 

      800MHz

    • D. 

      300MHz

  • 40. 
    For Windows 2000 and Windows XP what is the recommended file system to format your hard drive.
    • A. 

      FAT

    • B. 

      FAT32

    • C. 

      NTFS

    • D. 

      FAT16

  • 41. 
    There is a Windows utility which you can use to make an exact image of your hard drive with. It is similar to the third-party software Ghost.
    • A. 

      CloneWin

    • B. 

      Norton Utilities

    • C. 

      Sysprep

    • D. 

      MatchUp

  • 42. 
    If you have a brand new drive, what is the first thing that needs to be done before you can load an Operating System on it.
    • A. 

      Formatted

    • B. 

      Partitioned

    • C. 

      Master Boot Record

    • D. 

      Scanned for defects

  • 43. 
    What do you type into the Run command to get to the Command Prompt.
    • A. 

      DOS

    • B. 

      Run DOS

    • C. 

      Cmd

    • D. 

      GoTo DOS

  • 44. 
    Once a hard drive is partitioned what is the next step before you can load an operating system on a new hard drive.
    • A. 

      Format it

    • B. 

      Disk Cleanup

    • C. 

      Load Initialization Files

    • D. 

      Clean it with a rag

  • 45. 
    Where is Virtual Memory stored?
    • A. 

      In RAM

    • B. 

      You can store it on a CD

    • C. 

      BIOS

    • D. 

      On the hard drive

  • 46. 
    The Swap file is used to provide Virtual Memory. The Swap file is a file called_______?
    • A. 

      Swap File

    • B. 

      Memory Extension File

    • C. 

      PAGEFILE.SYS

    • D. 

      DISK COPY

  • 47. 
    After a while your hard drive is scattered with open sections in the sectors where files were deleted and this may cause performance to slow down. What program can you run to fix the open sectors.
    • A. 

      DeFragment

    • B. 

      Disk Cleanup

    • C. 

      Disk Copy

    • D. 

      CleanUp Utility

  • 48. 
    The first thing you should do when you approach a customer about their computer problems is?
    • A. 

      Gather Information

    • B. 

      Eliminate Possibilities

    • C. 

      Talk to the customer

    • D. 

      Document Your Work

  • 49. 
    Win 2000 and Win XP only require a few files to boot up to the operating system. Which file holds information about what Operating Systems are installed.
    • A. 

      BOOT.INI

    • B. 

      NTLR

    • C. 

      BOOTSECT.DOS

    • D. 

      NTOSKRNL.EXE

  • 50. 
    Which system file at bootup is the operating sysem kernel.
    • A. 

      NTOKRNL.EXE

    • B. 

      WINKRNL.EXE

    • C. 

      NTKERNEL.EXE

    • D. 

      NTCOLONEL.EXE

  • 51. 
    Which function key is the most common to startup in Safe Mode?
    • A. 

      ESC

    • B. 

      F3

    • C. 

      F8

    • D. 

      F9

  • 52. 
    WIN2000 has a Emergency Repair Disk in case something goes wrong with the operating system and you have to recover. What does WIN XP use.
    • A. 

      Automated System Recovery

    • B. 

      Backup

    • C. 

      FIXBOOT

    • D. 

      Automated Recovery Disk

  • 53. 
    If you want to wipe out all information on a disk which command would you use at the command prompt.
    • A. 

      Delete

    • B. 

      Format.exe

    • C. 

      Clear

    • D. 

      DisClear.exe

  • 54. 
    Which DOS command can you use to create and display status reports for the hard disk.  chap 6 sybex
    • A. 

      Display

    • B. 

      Chkdsk

    • C. 

      Trace

    • D. 

      Ipconfig

  • 55. 
    Which DOS command can you use to consolidate fragmented files and folders. chap 6 Sybex
    • A. 

      DiskCleanUp

    • B. 

      DOS.SYS

    • C. 

      Defrag.exe

    • D. 

      Tracert

  • 56. 
    DOS command to backup your system.chap 6 Sybex
    • A. 

      Backup.exe

    • B. 

      Nsbakup.exe

    • C. 

      Loopback.exe

    • D. 

      NTBACKUP.EXE

  • 57. 
    DOS command to boot Windows into a dianostic mode. (XP Only)chap 6 Sybex
    • A. 

      WINNT.EXE

    • B. 

      MSCONFIG.EXE

    • C. 

      HSINFO.EXE

    • D. 

      SYS.DOS

  • 58. 
    DOS command to open the Registry editor.chap 6 Sybex
    • A. 

      REG.EXE

    • B. 

      REGE.EXE

    • C. 

      REGEDIT.EXE

    • D. 

      REWIN.EXE

  • 59. 
    Command you type into the Run box to get to the command prompt.chap 6 sybex
    • A. 

      DOS

    • B. 

      RUN

    • C. 

      CMD

    • D. 

      DS

  • 60. 
    Command at DOS Prompt to take a snapshot of configuration that you can use to revert to a Last Known Good Configration.chap 6 Sybex
    • A. 

      Config

    • B. 

      SafeMaster

    • C. 

      ConfigSafe

    • D. 

      NewConfig

  • 61. 
    DOS command to change the attrib of a file to hide it.chap 6 Sybex
    • A. 

      Attrib +h

    • B. 

      Attrib -h

    • C. 

      Attrib =h

    • D. 

      Attrib -h

  • 62. 
    DOS command to extract .cab files if they are corrupted.chap 6
    • A. 

      PULLOUT.EXE

    • B. 

      CABEX.EXE

    • C. 

      EXCAB.EXE

    • D. 

      EXTRACT.EXE

  • 63. 
    What is the first step in the troubleshooting process.chap 6 Sybex
    • A. 

      Gather Information

    • B. 

      Talk to the customer

    • C. 

      Eliminate Possibilities

    • D. 

      Document your work

  • 64. 
    Name one type of impact printer.chap 7 Sybex
    • A. 

      Dot Matrix

    • B. 

      Laser

    • C. 

      Bubble Jet

    • D. 

      Ink Jet

  • 65. 
    Type of printer that sprays ink onto a page to get final print.chap 7 Sybex
    • A. 

      Laser

    • B. 

      Bubble Jet

    • C. 

      Thermal Ink Spray

    • D. 

      Dot Matrix

  • 66. 
    What makes the printhead cartridge move on a bubble jet printer.chap 7 Sybex
    • A. 

      Ribbon

    • B. 

      Belt

    • C. 

      Cartridge

    • D. 

      Stepper Motor

  • 67. 
    Laser printers and Inkjet printers are referred to as what group of printer.chap 7 Sybex
    • A. 

      Modern

    • B. 

      Impact

    • C. 

      Ink Jet

    • D. 

      Page Printers

  • 68. 
    What is the part of a laser printer that holds the toner.chap 7 Sybex
    • A. 

      Toner Pack

    • B. 

      Toner Carrier

    • C. 

      Toner Cartridge

    • D. 

      Toner Assembly

  • 69. 
    Which part of the Laser Printer assembly pulls the toner off the charger and puts it on the paper.chap 7 Sybex
    • A. 

      Transfer Corona Assembly

    • B. 

      Paper Transfer Assembly

    • C. 

      DC Power Supply

    • D. 

      Printer Controller

  • 70. 
    What part of the Laser Printer assembly fuses the toner to the paper.
    • A. 

      Ozone Filter

    • B. 

      Print Controller

    • C. 

      Transfer Corona Assembly

    • D. 

      Fusing Assembly

  • 71. 
    Which type of printer is mostly used in graphics because color images are extremely high quality.chap 7 Sybex
    • A. 

      Solid Ink Printer

    • B. 

      Thermal Printer

    • C. 

      Dye-Sublimation Printers

    • D. 

      Color Laser Printers

  • 72. 
    Next 10 questions are on Chapter 8 NetworkingWhat is a Local Area Network
    • A. 

      Computers connected in two buildings

    • B. 

      Computer connected in same city

    • C. 

      Computers connected in same office

    • D. 

      Computers connected in two countries

  • 73. 
    What is a Wide Area Network (WAN)chapter 8 Sybex
    • A. 

      Connection of two LANs

    • B. 

      Connection of two WANs

    • C. 

      Connection of two peers

    • D. 

      Connection of two laptops

  • 74. 
    The arrangement to allow multiple users to use a single installation of software is calledChap 8 Sybex
    • A. 

      A project license

    • B. 

      A state license

    • C. 

      A business license

    • D. 

      A site license

  • 75. 
    In which type of network do computers act as both clients and serversChapter 8 Sybex
    • A. 

      Peer to peer

    • B. 

      Token Ring

    • C. 

      Bus

    • D. 

      Client Server

  • 76. 
    Which network topology consists of a single cable that runs from workstation to worstationChap 8 Sybex
    • A. 

      Star

    • B. 

      Bus

    • C. 

      Token Ring

    • D. 

      Client Server

  • 77. 
    Which network topology uses a central device such as a hub that allows all workstations to branch off fromChapter 8 Sybex
    • A. 

      Token Ring

    • B. 

      Peer-to-peer

    • C. 

      Star

    • D. 

      Central CPU

  • 78. 
    Which topology has each computer attached to two other computers joining them in a circleChapter 8 Sybex
    • A. 

      Token Ring

    • B. 

      Mesh

    • C. 

      Star

    • D. 

      Bus

  • 79. 
    In a Mesh topology what is the formula to determine how many cables you will need....where the number of computers equals "x"Chapter 8 Sybex
    • A. 

      (X multiplied by (X-1) / 2

    • B. 

      (X multiplied by (X + 2) / 2

    • C. 

      (X plus (X-2) / 2

    • D. 

      (X minus (X-2) /2

  • 80. 
    Which layer of the OSI model is repsonsible for placing network data on the wire by changing binary into electrical pulsesChapter 8 Sybex
    • A. 

      Physical Layer

    • B. 

      Data Link

    • C. 

      Network

    • D. 

      Transportation

  • 81. 
    Which layer of the OSI model is responsible for establishing and maintaining a communication sessionChapter 8 Sybex
    • A. 

      Session

    • B. 

      Presentaton

    • C. 

      Application

    • D. 

      Transport

  • 82. 
    Questions 86-95 will be on Chap 9 Understanding Network Security Fundamentals.Which protocol offers no true security but it is widely used and uses the username and password form of authentication.
    • A. 

      CHAP

    • B. 

      Certificates

    • C. 

      PAP

    • D. 

      Kerberos

  • 83. 
    Chap 9Which authentication uses the Key Distribution Center to authenticate a principle
    • A. 

      Kerberos

    • B. 

      Security Tokens

    • C. 

      Custom Test Engine

    • D. 

      Multifactor authenticaton

  • 84. 
    Chap 9what sort of system uses physical characteristic such as fingerprints, DNA, retinal scanning
    • A. 

      Key Fobs

    • B. 

      Database authentication

    • C. 

      Voice printing

    • D. 

      Biometrics

  • 85. 
    Chap 9which document extension should not be download on an emal
    • A. 

      .doc

    • B. 

      .scr

    • C. 

      .zip

    • D. 

      .txt

  • 86. 
    Chap 9which type of program enters the system under the guise of another program to do damage
    • A. 

      Trojan horse

    • B. 

      Spyware

    • C. 

      Malware

    • D. 

      Rootkits

  • 87. 
    Chap 9what is the first line of defense in a network
    • A. 

      Proxy server

    • B. 

      Router

    • C. 

      Packet filter

    • D. 

      Firewall

  • 88. 
    Chap 9which security standard is used for wireless networks
    • A. 

      Wap

    • B. 

      Wi-fi

    • C. 

      Wep

    • D. 

      Perimeter security

  • 89. 
    Chap 9which backup is a partial backup that stores only the information that has been changed since the last full or last incremental backup
    • A. 

      Incremental

    • B. 

      Full

    • C. 

      Differential

    • D. 

      Automated

  • 90. 
    Chap 9you're working the grave shift at the help desk and you get a call at 4:00 a.m. from someone stating they are the vice president of the company and they are overseas and forgot their username and password and need it immdiately. What sort of attack was this
    • A. 

      Con job

    • B. 

      Security exercise

    • C. 

      Social engineering

    • D. 

      Flirting

  • 91. 
    Chap 9which backup system updates all of the files since the last full backup
    • A. 

      Full

    • B. 

      Incremental

    • C. 

      Differential

    • D. 

      Archival

  • 92. 
    Chapter 10There are four fire extinguisher ratings A-D. Which rating is for electrical fires.
    • A. 

      D

    • B. 

      A

    • C. 

      C

    • D. 

      B

  • 93. 
    Chap 10A+ exam does not recommend you fix monitors but they do test safety practices if you need to. What probe is used to discharge electricity from the monitor
    • A. 

      CRT Vacuum Probe

    • B. 

      CRT high-discharge probe

    • C. 

      Low-voltage probe

    • D. 

      High Voltage probe

  • 94. 
    Chap 10Most computer cases can be cleaned by:
    • A. 

      Mild soapy water with lint free cloth

    • B. 

      Solvent cleaner with lint free cloth

    • C. 

      Glass cleaner or multi-purpose cleaner

    • D. 

      Just water on a damp cloth

  • 95. 
    Chap 10to clean oxidation off of contacts you should use
    • A. 

      Eraser

    • B. 

      Soapy water on a q-tip

    • C. 

      Distilled,denatured alcohol

    • D. 

      Steel brush

  • 96. 
    Chap 10the best place to find safety information on hazardous products is
    • A. 

      Manufaturers web site

    • B. 

      Manual that came with the product

    • C. 

      You must research it yourself

    • D. 

      Material Safety Data Sheet MSDS

  • 97. 
    Chap 10Essential to any PC technicians arsenal of tools is
    • A. 

      Anti-static wrist strap

    • B. 

      Phillips head screwdriver

    • C. 

      Electric screw driver

    • D. 

      T-15 Torx driver

  • 98. 
    Chap 10a computer component can be damaged with what level of static electricity
    • A. 

      100 volts

    • B. 

      3,000 volts

    • C. 

      200 volts

    • D. 

      1000 volts

  • 99. 
    Chap 10all  wiring on the floor should be protected and covered with
    • A. 

      Duct Tape

    • B. 

      Floor Guard

    • C. 

      Wire Shielding

    • D. 

      PCP Pipe

  • 100. 
    Chap 10dirt and dust act as a ______ to create heat around the wires
    • A. 

      Binding tool

    • B. 

      Protection device against water

    • C. 

      Generator

    • D. 

      Insulator

  • 101. 
    Last question in chap 10what is the battery called that keeps electricity flowing on your mother board while the computer is turned off
    • A. 

      Watch Battery

    • B. 

      Button Cell

    • C. 

      +5V Battery

    • D. 

      AAA battery

  • 102. 
    Chap 11 Professionalism and Communication only 5 questions as very short chapter in the Essentials portion of the book. The IT section is more detailed. You are handling a call in the field. When should you close this call.
    • A. 

      When you are handed the ticket

    • B. 

      When you have solved the problem

    • C. 

      When the customer is satisfied

    • D. 

      When money is collected

  • 103. 
    Chap 11Roughly how much time should you spend communicating is spent on listening.
    • A. 

      10 percent

    • B. 

      25 percent

    • C. 

      40 percent

    • D. 

      50 percent

  • 104. 
    Chap 11Which of the following is the best way to show  a customer you are listening.
    • A. 

      Smile and Nod

    • B. 

      Look the customer in his eyes

    • C. 

      Take notes

    • D. 

      Wink

  • 105. 
    Chap 11While fixing a printer you notice the network switch behaving erractically you should.
    • A. 

      Focus on the printer only

    • B. 

      Start working on the switch and add the charge

    • C. 

      Tell the customer you need to fix the network switch now

    • D. 

      Inform the customer of the problem

  • 106. 
    Chap 11Which of the following IT traits affecting IT support is governed by law.
    • A. 

      Accountability

    • B. 

      Respect

    • C. 

      Punctuality

    • D. 

      Privacy