Customer Support Front End-Technical

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| By Diyasystems

Diyasystems

Community Contributor

Quizzes Created: 20 | Total Attempts: 7,567

| Attempts: 411

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1/10 Questions

Which is the tool used to add a product free of cost to the account?
- FileManager
- Diagnose Services
- ACL Admin
- DomainCentral
- Set Disk Quota

About This Quiz

This quiz assesses technical skills in managing customer support systems, focusing on tools like ACL Admin, Create Statistics Symlink, and Fix FTP Settings. It is designed for professionals aiming to enhance their technical support capabilities in front-end customer service environments.

2.

The tool that creates a statistics symlink in the user's home directory which will allow his visitors to see logs without logging in is ...............................
- Fix Stats Tool
- Create Statistics link
- Visitor Statistics
- Create Stats Symlink
- Create Statistics Symlink
Correct Answer

A. Create Statistics Symlink

Explanation

The correct answer is "Create Statistics Symlink". This tool creates a symbolic link (symlink) in the user's home directory, specifically in the statistics folder. This symlink allows the user's visitors to access and view logs without the need to log in. By creating this symlink, the user can easily share statistics and logs with others, providing convenient access to the information.

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3.

..................... tool will set the user's FTP settings to the proper UID and GID.
- Fix Stats Tool
- Fix FTP Settings
- Fix Settings
- Fix Website
- FTP Subuser
Correct Answer

A. Fix FTP Settings

Explanation

The correct answer is "Fix FTP Settings." This tool will set the user's FTP settings to the proper UID and GID. It is specifically designed to address and resolve any issues related to FTP settings, ensuring that the user's UID and GID are correctly configured.

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4.

Select the option through which you will not be able to search for an account using CSFE.
- Domain Name
- First name AND Last name
- Affiliate ID
- Deleted User's old username
- Hosting Membership name
Correct Answer

A. Hosting Membership name

Explanation

You will not be able to search for an account using the Hosting Membership name.

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5.

The tool used to synchronize the user's actual disk usage with what we have on record is .......................
- Set Disk Quota
- Synchronize disk quota
- Set Bandwidth
- Sync Disk Quota
- Reset File Permissions
Correct Answer

A. Sync Disk Quota

Explanation

The tool used to synchronize the user's actual disk usage with what we have on record is "Sync Disk Quota." This tool ensures that the recorded disk usage matches the actual usage, allowing for accurate monitoring and management of disk space.

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6.

Select one of the options given below which is not a part of the 'Password Tools' in CSFE.
- Verify Password:
- Send Malware Message
- Change Password:
- Reset and Resend Password:
- Test Password
Correct Answer

A. Test Password

Explanation

The option "Test Password" is not a part of the 'Password Tools' in CSFE. The other options such as "Verify Password," "Change Password," and "Reset and Resend Password" are commonly found in password management systems and are used for tasks related to password verification, modification, and recovery. However, "Test Password" is not a standard feature in password tools and does not serve a specific purpose in password management.

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7.

The Option ........................ is available under 'Diagnose Services'.
- Test ShopSite
- Test SiteDelux
- Test CM4all
- Test FrontPage
- Test Weebly
Correct Answer

A. Test FrontPage

Explanation

The correct answer is "Test FrontPage" because it is the option that is available under the 'Diagnose Services' section.

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8.

Recreate Statistics, Update AWStats, Update Webalizer are the options available under ....................
- Fix Shopsite Directory
- Fix FTP Settings (UID)
- Fix SiteDelux
- Fix Stats Tool
- Restore SiteDeluxe Site
Correct Answer

A. Fix Stats Tool

Explanation

The options available under "Fix Stats Tool" are Recreate Statistics, Update AWStats, and Update Webalizer. These options are likely related to fixing or updating the statistical analysis tools used for tracking website data.

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9.

The tool ................................ corrects the ownership permissions on the users /store directory.
- Reset File Permissions
- Restore Deleted Files
- Fix Shopsite Directory
- Fix FTP Settings (UID)
- Restore Deleted Files
Correct Answer

A. Fix Shopsite Directory

Explanation

The correct answer is "Fix Shopsite Directory". This tool is specifically designed to correct the ownership permissions on the users /store directory. By using this tool, the user can resolve any issues related to the ownership permissions on the Shopsite directory, ensuring that the correct permissions are set and allowing the user to access and manage the directory properly.

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10.

Using ACL Admin tool, you will not be able to ........................
- Delete Products
- Delete All Inactive Entries
- Fullfill
- Defulfill
- Upgrade or Downgrade Package
Correct Answer

A. Upgrade or Downgrade Package

Explanation

Using the ACL Admin tool, you will not be able to upgrade or downgrade a package. The ACL Admin tool is used for managing access control lists and permissions, and it is not designed to handle package upgrades or downgrades. This functionality is typically handled by a separate system or tool specifically designed for managing packages and their versions.

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Current Version
Mar 21, 2023

Quiz Edited by
ProProfs Editorial Team
Jan 14, 2010

Quiz Created by
Diyasystems

Customer Support Front End-technical

Which is the tool used to add a product free of cost to the account?

Quiz Preview

The tool that creates a statistics symlink in the user's home directory which will allow his visitors to see logs without logging in is ...............................

..................... tool will set the user's FTP settings to the proper UID and GID.

Select the option through which you will not be able to search for an account using CSFE.

The tool used to synchronize the user's actual disk usage with what we have on record is .......................

Select one of the options given below which is not a part of the 'Password Tools' in CSFE.

The Option ........................ is available under 'Diagnose Services'.

Recreate Statistics, Update AWStats, Update Webalizer are the options available under ....................

The tool ................................ corrects the ownership permissions on the users /store directory.

Using ACL Admin tool, you will not be able to ........................