Chapter 2 - Mis - Quiz, Flashcards & Trivia

1. What does SCM stand for?

Technique for improving employee morale in the workplace.

IT system that supports supply chain management.

Method for controlling inventory in retail stores.

Software used for social media management.

SCM stands for supply chain management, which is the IT system that supports the management of the flow of goods and services involved in the manufacturing process.

Explanation

SCM stands for supply chain management, which is the IT system that supports the management of the flow of goods and services involved in the manufacturing process.

2. What is Just-in-time (JIT)?

A software program that helps manage inventories.

Method for producing or delivering a product or service just at the time the customer wants it.

A manufacturing process that involves stockpiling inventory in advance of demand.

A marketing strategy focused on targeting customers far in advance of their needs.

Just-in-time (JIT) is a production strategy that strives to improve a business's return on investment by reducing in-process inventory and associated carrying costs. It involves delivering products or services just when needed to the customer.

Explanation

Just-in-time (JIT) is a production strategy that strives to improve a business's return on investment by reducing in-process inventory and associated carrying costs. It involves delivering products or services just when needed to the customer.

3. What is the purpose of a Customer Relationship Management (CRM) system?

A CRM system is solely used for tracking customer complaints and feedback.

Uses information about customers to gain insight into their needs, wants, and behaviors in order to serve them better.-understand the needs of the customer. it will helps in creating a new things by providing multi-channel. ( internet, mobile)

A CRM system is designed to improve internal communication within a company.

A CRM system is used to analyze market trends and competitors' strategies.

A CRM system is a tool that helps businesses better understand their customers in order to provide tailored services and products. It focuses on customer needs and behaviors to enhance customer satisfaction and loyalty.

Explanation

A CRM system is a tool that helps businesses better understand their customers in order to provide tailored services and products. It focuses on customer needs and behaviors to enhance customer satisfaction and loyalty.

4. What does multi-channel service delivery refer to?

Multiple ways in which customers can interact with a business. such as phone, email , web and chat....

A strategy focusing on using only one communication channel for customer interactions.

A process that limits customers to interact with a business through physical mail only.

An approach that allows customers to interact with a business only during specific hours of the day.

Multi-channel service delivery refers to providing customers with various options to communicate with a business, such as through phone, email, web, and chat. This approach aims to make customer interactions more convenient and efficient.

Explanation

Multi-channel service delivery refers to providing customers with various options to communicate with a business, such as through phone, email, web, and chat. This approach aims to make customer interactions more convenient and efficient.

5. What are some key functions of Sales Force Automation (SFA) systems?

Sending promotional emails to random recipients

Automatically track all the steps in the sales processSales lead trackingListing potential customersMarket and customer analysisProduct configurationGetting repeat customers

Ordering office supplies online

Playing games to increase productivity

Sales force automation (SFA) systems are used to automate and track various aspects of the sales process, including lead tracking, customer analysis, and product configuration, to ultimately increase sales efficiency and effectiveness.

Explanation

Sales force automation (SFA) systems are used to automate and track various aspects of the sales process, including lead tracking, customer analysis, and product configuration, to ultimately increase sales efficiency and effectiveness.

6. What is the main function of back-office systems?

Handle marketing and sales

Manage front-end operations

Handle customer complaints

Fulfil and support customer orders

Back-office systems are responsible for managing tasks such as order fulfillment and customer support, rather than front-end operations, marketing, or handling customer complaints.

Explanation

Back-office systems are responsible for managing tasks such as order fulfillment and customer support, rather than front-end operations, marketing, or handling customer complaints.

7. What is an Enterprise Resource Planning (ERP) system?

A standalone software for accounting purposes only.

A system that requires manual data entry for each department.

A system that operates independently from other business processes.

Collection of integrated software for business management, accounting, finance, supply chain management, inventory management, customer relationship management, e-collaboration, etc.1- it helps the daily operation2- its helps to share information.3- it has one database to store information.4- integrated system.5- it reduce cost

8. What is social media?

Traditional mail services

Print newspapers and magazines

Web-based and mobile technologies that create interactivity among users, mostly allowing users to be both creators and consumers of content

Television broadcasting networks

Social media is a platform that enables users to interact and share content online, unlike television networks, print media, or traditional mail services.

Explanation

Social media is a platform that enables users to interact and share content online, unlike television networks, print media, or traditional mail services.

9. What is Web 2.0?

A software for editing images online.

An operating system designed specifically for web browsing.

A new programming language developed for web development.

Second generation of the Web focusing on online collaboration, users as both creators and modifiers of content, dynamic and customized information feeds, and many more engaging technologies

Web 2.0 refers to the second generation of the Web which emphasizes online collaboration, user-generated content, and interactive experiences.

Explanation

Web 2.0 refers to the second generation of the Web which emphasizes online collaboration, user-generated content, and interactive experiences.

10. What is a social networking site?

Site on which you post information about yourself, create a network of friends, read about other people, share content, and communicate with peopleThe big onesFacebook & LinkedInGoogle+Stumble Upon, Twitter, YouTube

A site for online shopping and purchasing goods

A site for booking travel and accommodation

A site for learning new skills and taking online courses

Social networking sites are platforms where users can interact with each other by sharing information, connecting with friends, and engaging in communication. They are not primarily focused on shopping, travel booking, or online learning.

Explanation

Social networking sites are platforms where users can interact with each other by sharing information, connecting with friends, and engaging in communication. They are not primarily focused on shopping, travel booking, or online learning.

11. What does MMORPG stand for?

Massive Multiplayer Online Racing Games

Thousands or millions of people play and interact in a robust virtual world

Mostly Multiplayer Offline Role-Playing Games

Minimal Multiplayer Online Role-Playing Games

MMORPGs refer to massively multiplayer online role-playing games where thousands or millions of players interact in a virtual world, unlike the incorrect options provided.

Explanation

MMORPGs refer to massively multiplayer online role-playing games where thousands or millions of players interact in a virtual world, unlike the incorrect options provided.

12. What is social locationing (location-based services)?

A service that allows users to share their current mood with friends

Use of a mobile device and its location toCheck into locationsFind friends and their locationsReceive rewardsTake advantage of specials based on location

An online platform for finding new restaurants to try in a specific area

An app that suggests nearby events happening in the city

Social locationing, or location-based services, involve the use of a mobile device and its location for various purposes such as checking into locations, finding friends, receiving rewards, and taking advantage of specials based on location.

Explanation

Social locationing, or location-based services, involve the use of a mobile device and its location for various purposes such as checking into locations, finding friends, receiving rewards, and taking advantage of specials based on location.