Multiple choice questions from chapter 2 in Essentials of Management Information System, 9 ed., by Laudon & Laudon.
Manufacturing and production
Sales and marketing
Finance and accounting
Human resources
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E-business.
E-commerce.
An intranet.
An extranet.
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Management, knowledge workers, and service workers.
Senior management, middle management, and operational management.
Management, data workers, and operational management.
Senior management, middle management, and service workers.
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Decision support system.
Management-level system.
Transaction-processing system.
Executive support system.
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Finance and accounting function.
Human resources function.
Manufacturing and production function.
Sales and marketing function.
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Finance and accounting function
Human resources function
Manufacturing and production function
Sales and marketing function
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Senior management
End-user
Operational
Middle management
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Video conferencing.
Web site designed for collaborative writing and editing.
Social networking site.
Blogging.
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Senior management.
Middle management.
Operational.
Knowledge management.
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Supply-chain management
Collaborative distribution
Reverse logistics
Enterprise planning
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Knowledge and data workers in an organization.
Long-range planning activities of senior management.
Day-to-day processes of production.
Decision-making and administrative activities of middle managers.
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Finance and accounting systems.
Human resources systems.
Manufacturing and production systems.
Sales and marketing systems.
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Decision-support systems
Management information systems
Executive support systems
Transaction processing systems
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Knowledge workers.
Senior management.
Middle management.
Production workers.
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Long-range planning activities of senior management.
Knowledge and data workers in an organization.
Decision-making and administrative activities of middle managers.
Day-to-day processes of production.
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Virtual world.
Wiki.
Social networking site.
Mind mapping tool.
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CPS
CRM
ESS
MIS
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Management.
Transaction processing
Executive support
Decision-support
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Integrated data processing throughout the firm.
Transaction process reporting.
Middle management functions.
Senior management
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CIO
CEO
CIT
CFO
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Transaction processing systems.
Management information systems.
Executive support systems.
Decision-support systems.
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Intranet
Extranet
KMS
CRM
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Blog
Team room
Electronic meeting software
Group calendar
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Long-range planning activities of senior management.
Knowledge and data workers in an organization.
Administrative activities of middle managers.
Day-to-day processes of production.
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Transaction processing
Decision-support
Management information
Executive support
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Decision-support systems
CRM
Management information systems
Enterprise applications
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E-commerce
E-business
Enterprise applications
MIS
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Management information systems
Knowledge management systems
Decision-support systems
Transaction processing systems
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Video conferencing system, for improving collaboration
KMS, for minimizing redundant work on similar clients
Extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed
CRM, to maintain easily accessible customer records to minimize the time spent looking for client data
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Data workers.
Knowledge workers.
Operational management.
Service workers.
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Senior management-level systems.
Operational-level systems.
Management-level systems.
Knowledge management systems.
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Hiring an employee.
Identifying a customer.
Fulfilling a customer order.
Creating an invoice.
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TPS
TPS with DSS
TPS with MIS
TPS with ESS
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Executive support systems.
Business model systems.
Business intelligence systems.
Business information systems.
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Finance and accounting
Enterprise application
Sales and marketing
Human resources
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A wiki
An ESS with collaboration capabilities
An extranet with KMS capabilities
A TPS with KMS capabilities
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MIS
TPS
DSS
ESS
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MIS
ESS
TPS
DSS
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TPS
KWS
DSS
MIS
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Screen sharing
Video streaming
Video conferencing
E-mail and instant messaging
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Executive-support systems.
Transaction support systems.
Knowledge management systems.
Management information systems.
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Enabling business functions and departments to share information.
Enabling cost-effective, e-business processes.
Enabling speed of communicating.
Enabling a company to work collaboratively with customers and suppliers.
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CRM
Enterprise system
Extranet
Intranet
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Transaction processing system
Enterprise system
Management information system
Automatic reporting system
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Foster better communication.
Provide a sense of community.
Prevent miscommunication.
Accomplish the task at hand.
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Establishing long term investment goals.
Profit planning.
Accounts receivable.
Budgeting.
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Cost/use matrix
Time/space matrix
Space/cost matrix
Task/time matrixs
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Programmer.
Information systems manager.
CIO.
Systems analyst.
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