Oss UK Fixed Income Exam

1. What location in London does the OSS UK Fixed Income Team work in?

Broadgate.

Opfikon.

Liverpool Street.

Lombard Street.

2. What information is MANDATORY in all tickets sent to the OSS UK Fixed Income Team?

Workstation ID.

Customers contact details (phone / desk location).

Description of the Incident.

Any troubleshooting that was carried out.

All of the above.

3. Who monitors the OSS UK Fixed Income Teams Remedy ticket queue?

USC Queue Management.

USC Deputies.

All OSS UK Fixed Income team members.

None of the above.

4. What is the contact chat channel for the OSS UK Fixed Income Team?

USC_DTS_LdnCorp

TSC_DTS_LdnTrad

USC_OSS_UK

USC_Trad_GlobalAM_LDN

DTS_USC_CorpLdn

5. What business group does the OSS UK Fixed Income Team provide support to?

FICC

IBD

Equities

Human Resources

None of the above.

6. Who is the best person to approach (in the first instance) if you cannot get in contact with the OSS UK Fixed Income Team?

Queue Management.

The OSS UK Fixed Income Team Leader.

A USC Team Leader or Deputy.

None of the above.

7. Apart from Monday, what are the support hours for the OSS UK Fixed Income Team?

6:30 am - 7:00 pm.

7:00 am - 9:00 pm.

9:00 am - 5:00 pm.

None of the above.

8. Does the OSS UK Fixed Income Team provide support for Market Data Services applications?

No.

Yes.

Support is provided by Market Data Services.

Oss UK Fixed Income Exam

1. What location in London does the OSS UK Fixed Income Team work in?

2.

What first name or nickname would you like us to use?

2. What information is MANDATORY in all tickets sent to the OSS UK Fixed Income Team?

3. Who monitors the OSS UK Fixed Income Teams Remedy ticket queue?

4. What is the contact chat channel for the OSS UK Fixed Income Team?

5. What business group does the OSS UK Fixed Income Team provide support to?

6. Who is the best person to approach (in the first instance) if you cannot get in contact with the OSS UK Fixed Income Team?

7. Apart from Monday, what are the support hours for the OSS UK Fixed Income Team?

8. Does the OSS UK Fixed Income Team provide support for Market Data Services applications?