Quiz 5 - Product Questions, Change Orders, Virtual Terminal

1. Customers calling to ask questions about products never expect that you will be an expert on the subject.

True

False

Are not allowed to make changes to orders once they are placed.

Can always make changes to orders after they are placed.

Can only make changes before a label is generated for shipment.

Hang up the phone and hope they call someone else.

True

False

If you can add a product to our shopping cart, it is in stock.

If an item is out of stock, there will ALWAYS be an expected 'back in stock' date listed.

We should always offer to enter the customer's email address to be notified when an item is back in stock.

Both A and C

All of the above

Charge all customer orders

Preauthorize charges only, not charge them.

Attempt to charge credit cards that are declined through our automated system.

All of the above

Ask a supervisor.

Read the product description and use a little common sense.

Check out secondary Product Notes system.

Run down to the warehouse and grab the costume to look at.