Angela White

As an instructional designer, I’ve been challenged many times on how to create certification programs that don’t just exist, but actually matter.  The market is crowded with credentials, yet most fail to move the needle because they don’t solve a real problem for learners or employers. They look official, but they don’t influence hiring decisions...

Resumes tell you where someone worked. Interviews tell you how well they rehearsed. Neither tells you how they think when the answer isn’t obvious, and no one’s watching. I started using a cognitive test online after realizing my shortlisting process was essentially a confidence contest. The most articulate candidate kept winning. The best thinker kept...

With a seismic shift in how we work, businesses worldwide have to confront a growing new problem — skills gaps. This breeds the need for skills gap analysis. Have you heard of the recent case where Boeing suffered significant financial losses due to production delays and quality issues with its new 787 Dreamliner aircraft?  And...

A guy on my old team got tagged “not ready for management” because he froze on one high-pressure client call. Never mind that he’d quietly run the best-performing account on the floor all year. One bad Tuesday decided his whole trajectory, and nobody in that room could point to a single piece of evidence beyond...