Therapeutic Communication Techniques

8 Questions  I  By Rossj
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Communication Quizzes & Trivia
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Questions and Answers

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  • 1. 
    The nurse understands that they need to acknowledge their pt's pain.  Which statement best shows the nurses understanding of this principle?
    • A. 

      Tell me more about your pain.

    • B. 

      You said that your pain goes from your arm to your chest?

    • C. 

      The pain in your arm is real and not in your imagination.

    • D. 

      When you said your arm hurt, where is the pain located?


  • 2. 
    The nurse realizes that the pt is having a hard dealing with their diagnosis.  The pt states that he is feeling alone with no one who understands.  Which type of communication could be the most useful for the pt?
    • A. 

      Silence

    • B. 

      Empathy

    • C. 

      Reflection

    • D. 

      Summarization


  • 3. 
    Pat has learned that she is dying.  Pat starts to cry.  The nurse understands therapeutic communication when the nurse:
    • A. 

      Asks clarifying question the encourage the pt to explain why she is crying.

    • B. 

      Asks the pt to talk about what exactly is making her sad.

    • C. 

      The nurse leaves the room to give Pat some privacy and alone time.

    • D. 

      The nurse allows Pat to cry on her shoulder.


  • 4. 
    Sid is a 70 year old male who has multiple problems.  Today he states that he is feeling badly with a new problem.  The nurse needs to find out what the problem is.  What type of communication is best suited to finding the problem?
    • A. 

      Reflecting

    • B. 

      Restating

    • C. 

      Encouraging Comparisons

    • D. 

      Focusing


  • 5. 
    Stan is a new nurse.  He is very concerned about getting his tasks done.  He walks in on his pt who is looking out the window.  Stan asks, "What's wrong?"  The pt answers, "I'm old and my body is wearing out."  Stan replies, "Nonsense, you aren't that old and you just have a kidney infection."  What has Stan done?
    • A. 

      False reassurance

    • B. 

      Minimizing feelings

    • C. 

      Value judgment

    • D. 

      Non verbal blocker


  • 6. 
    The nurses pt is diabetic.  The pt's family decides to celebrate a birthday in the hospital and brings in cake and ice cream.  The pt can't have these and the nurse states to the pt's spouse, "How can you bring these things into your husbands hospital room knowing he can't eat any of this and he is sick?"  The nurse has done what?
    • A. 

      Minimizing feelings

    • B. 

      False reassurance

    • C. 

      Value Judgment

    • D. 

      Non verbal blocker


  • 7. 
    Kelsey is a 17 yo who has decided to have an abortion.  The nurse does not agree with abortion.  Kelsey is afraid of the procedure.  The nurse who is infuriated by the pts behavior does not make eye contact with Kelsey.  The nurse goes in and out of the room and looks annoyed and only answers questions with a simple yes or no.  The nurse has done what?
    • A. 

      Minimizing feelings

    • B. 

      False reassurance

    • C. 

      Value Judgment

    • D. 

      Non verbal blocker


  • 8. 
    Our own values and beliefs can put us at odds with pts that are not living the way we think they should behave.
    • A. 

      True

    • B. 

      False


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