Work In A Socially Diverse Environment - Theory

15 Questions | Total Attempts: 59

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Work In A Socially Diverse Environment - Theory

Use Chapter 3 - The Road to Tourism


Questions and Answers
  • 1. 
    Culture is ...
  • 2. 
    Cultural differences include:
    • A. 

      Race

    • B. 

      Language

    • C. 

      Customs, beliefs and values

    • D. 

      Religion

    • E. 

      Family and social obligations and status

  • 3. 
    Multicultural society is ...
  • 4. 
    Cultural stereotyping is ...
  • 5. 
    What is the fastest growing market (region) of visitors to Australia?
  • 6. 
    Which of the following techniques can be used to overcome language barriers?
    • A. 

      Speak very loudly

    • B. 

      Give simple instructions

    • C. 

      Give simple directions

    • D. 

      Give simple answers

    • E. 

      Describe products and services

  • 7. 
    Which of the following should you avoid in your professional verbal communication?
    • A. 

      Humour

    • B. 

      Slang

    • C. 

      Mimicing accent

  • 8. 
    Non-verbal communication is also known as ...
  • 9. 
    All Asain cutures use chopsticks
    • A. 

      True

    • B. 

      False

  • 10. 
    Africa and Asia are geographic regions, not countries.
    • A. 

      True

    • B. 

      False

  • 11. 
    Each culture requires different levels of personal space.
    • A. 

      True

    • B. 

      False

  • 12. 
    All European cultures kiss on greeting.
    • A. 

      True

    • B. 

      False

  • 13. 
    Ignorance or misundertstanding of cultural differences can lead to ...
  • 14. 
    Equal Employment Opportunity legislations protects people against ...
  • 15. 
    Racial discrimination ....
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