Work In A Socially Diverse Environment - Theory
15 Questions
| Attempts: 90
Use Chapter 3 - The Road to Tourism
Questions and Answers
- 1.Cultural differences include:
- A.
Race
- B.
Language
- C.
Customs, beliefs and values
- D.
Religion
- E.
Family and social obligations and status
- 2.Culture is ...
- 3.Multicultural society is ...
- 4.Cultural stereotyping is ...
- 5.What is the fastest growing market (region) of visitors to Australia?
- 6.Which of the following techniques can be used to overcome language barriers?
- A.
Speak very loudly
- B.
Give simple instructions
- C.
Give simple directions
- D.
Give simple answers
- E.
Describe products and services
- 7.Which of the following should you avoid in your professional verbal communication?
- A.
Humour
- B.
Slang
- C.
Mimicing accent
- 8.Non-verbal communication is also known as ...
- 9.All Asain cutures use chopsticks
- A.
True
- B.
False
- 10.Africa and Asia are geographic regions, not countries.
- A.
True
- B.
False
- 11.Each culture requires different levels of personal space.
- A.
True
- B.
False
- 12.All European cultures kiss on greeting.
- A.
True
- B.
False
- 13.Ignorance or misundertstanding of cultural differences can lead to ...
- 14.Equal Employment Opportunity legislations protects people against ...
- 15.Racial discrimination ....
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