Work In A Socially Diverse Environment - Theory

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| By Karen Swift
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Karen Swift
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Quizzes Created: 6 | Total Attempts: 1,171
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Work In A Socially Diverse Environment - Theory - Quiz


Use Chapter 3 - The Road to Tourism


Questions and Answers
  • 1. 

    Cultural differences include:

    • A.

      Race

    • B.

      Language

    • C.

      Customs, beliefs and values

    • D.

      Religion

    • E.

      Family and social obligations and status

    Correct Answer(s)
    A. Race
    B. Language
    C. Customs, beliefs and values
    D. Religion
    E. Family and social obligations and status
    Explanation
    This answer is correct because it accurately identifies the various aspects that contribute to cultural differences. Race refers to the physical characteristics and genetic traits of a group, while language encompasses the different ways of communication. Customs, beliefs, and values encompass the traditions, practices, and principles that are unique to a particular culture. Religion represents the spiritual beliefs and practices followed by a group. Family and social obligations and status refer to the roles, responsibilities, and hierarchical positions within a society. Overall, these factors contribute to the diversity and uniqueness of different cultures.

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  • 2. 

    Culture is ...

    Correct Answer(s)
    A collection of beliefs, rituals, morals, values and attitudes among a group of people within a society.
    Explanation
    The given answer accurately describes culture as a collection of beliefs, rituals, morals, values, and attitudes shared by a group of people within a society. Culture encompasses the shared knowledge, customs, and practices that shape the way individuals within a society think, behave, and interact with one another. It provides a framework for social norms, traditions, and identity formation. Through culture, individuals learn how to navigate and interpret the world around them, shaping their perspectives, behaviors, and social interactions.

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  • 3. 

    Multicultural society is ...

    Correct Answer(s)
    The co-existence of several cultures in one community.
    Explanation
    The term "multicultural society" refers to a community where multiple cultures coexist. This means that people from different cultural backgrounds live together, interact, and share their customs, traditions, and beliefs. In a multicultural society, diversity is celebrated, and individuals respect and appreciate each other's differences. This coexistence promotes cultural understanding, tolerance, and the exchange of ideas, ultimately creating a richer and more inclusive community.

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  • 4. 

    Cultural stereotyping is ...

    Correct Answer(s)
    The characterisation of all people who originate from a particular culture or background as being exactly the same.
    Explanation
    Cultural stereotyping refers to the act of generalizing and assuming that all individuals belonging to a specific culture or background share the same characteristics and behaviors. It involves making broad assumptions and judgments about individuals based on their cultural identity, ignoring their individuality and diversity within the group. This can lead to unfair and biased perceptions, reinforcing stereotypes and prejudices, and overlooking the unique qualities and experiences of individuals.

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  • 5. 

    What is the fastest growing market (region) of visitors to Australia?

    Correct Answer(s)
    Asia
    Explanation
    Asia is the fastest growing market for visitors to Australia because of several reasons. Firstly, Asia is geographically close to Australia, making it easily accessible for travelers. Secondly, there has been a significant increase in the middle-class population in many Asian countries, leading to more disposable income and a desire to travel. Additionally, Australia has implemented various initiatives to attract Asian tourists, such as simplified visa processes and targeted marketing campaigns. These factors have contributed to the rapid growth of Asian visitors to Australia.

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  • 6. 

    Which of the following techniques can be used to overcome language barriers?

    • A.

      Speak very loudly

    • B.

      Give simple instructions

    • C.

      Give simple directions

    • D.

      Give simple answers

    • E.

      Describe products and services

    Correct Answer(s)
    B. Give simple instructions
    C. Give simple directions
    D. Give simple answers
    E. Describe products and services
    Explanation
    To overcome language barriers, it is important to use techniques that facilitate understanding. Giving simple instructions, directions, and answers helps to convey information clearly and concisely, making it easier for individuals with limited language proficiency to comprehend. Additionally, describing products and services in a clear and detailed manner allows for better understanding and communication. These techniques prioritize simplicity and clarity, enabling effective communication across language barriers.

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  • 7. 

    Which of the following should you avoid in your professional verbal communication?

    • A.

      Humour

    • B.

      Slang

    • C.

      Mimicing accent

    Correct Answer(s)
    A. Humour
    B. Slang
    Explanation
    In professional verbal communication, it is important to maintain a level of professionalism and formality. Using humor and slang can be seen as unprofessional and may not be appropriate in certain professional settings. Additionally, mimicking accents can be offensive and disrespectful. Therefore, it is best to avoid humor, slang, and mimicking accents in professional verbal communication.

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  • 8. 

    Non-verbal communication is also known as ...

    Correct Answer(s)
    body language
    Explanation
    Non-verbal communication refers to the transmission of messages without the use of words or speech. It includes various forms of expression such as facial expressions, gestures, posture, and eye contact. Body language is a widely recognized term that encompasses all these non-verbal cues and is used to convey emotions, attitudes, and intentions. It plays a crucial role in communication as it can often convey more meaning than verbal communication alone.

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  • 9. 

    All Asain cutures use chopsticks

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is incorrect because not all Asian cultures use chopsticks. While chopsticks are commonly used in many Asian countries such as China, Japan, and Korea, there are also Asian cultures that do not use chopsticks. For example, in countries like India and Sri Lanka, people primarily use spoons and forks for eating. Therefore, the statement is false.

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  • 10. 

    Africa and Asia are geographic regions, not countries.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Africa and Asia are not countries, but rather large geographic regions. They consist of multiple countries within them. Africa is the second-largest continent in the world and is home to 54 recognized countries. Similarly, Asia is the largest continent and is made up of 48 countries. Therefore, the statement is true as Africa and Asia are indeed geographic regions, not countries.

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  • 11. 

    Each culture requires different levels of personal space.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Different cultures have varying norms and expectations regarding personal space. Some cultures value more personal space while others are comfortable with less. This can be influenced by factors such as population density, cultural values, and social norms. Therefore, it is true that each culture requires different levels of personal space.

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  • 12. 

    All European cultures kiss on greeting.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    This statement is not true as not all European cultures practice kissing on greeting. Different European cultures have different greeting customs, and while some may include kissing on the cheek as a common greeting, it is not universal across all European cultures. Therefore, the correct answer is false.

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  • 13. 

    Ignorance or misundertstanding of cultural differences can lead to ...

    Correct Answer
    cross-cultural conflict
    Explanation
    Ignorance or misunderstanding of cultural differences can lead to cross-cultural conflict. This is because when individuals from different cultures fail to understand or respect each other's customs, beliefs, and values, it can result in misunderstandings, disagreements, and tensions. These conflicts can arise in various settings such as workplaces, communities, or even between countries. It is essential to promote cultural awareness and sensitivity to foster better understanding and harmony among diverse groups.

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  • 14. 

    Equal Employment Opportunity legislations protects people against ...

    Correct Answer
    discrimination
    Explanation
    Equal Employment Opportunity legislation is in place to protect individuals from discrimination in the workplace. This means that employers cannot treat employees or job applicants unfairly based on their race, color, religion, sex, national origin, age, disability, or genetic information. Discrimination can take many forms, such as denying someone a job, promotion, or equal pay based on these protected characteristics. The legislation aims to create a fair and equal working environment for all individuals, ensuring that they have the same opportunities and are not subjected to unfair treatment.

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  • 15. 

    Racial discrimination ....

    Correct Answer
    Occurs when a person is treated less favourably than another in similar circumstances because of their race, skin colour or nationality.
    Explanation
    The given answer accurately explains that racial discrimination happens when someone is treated unfavorably compared to another person in similar situations solely based on their race, skin color, or nationality. This discriminatory behavior disregards the individual's merits and abilities, focusing instead on superficial characteristics that should not be factors in fair treatment and equal opportunities.

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  • Current Version
  • Dec 12, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • May 20, 2012
    Quiz Created by
    Karen Swift
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