Who To Ask And Where To Post

15 Questions | Total Attempts: 9172

SettingsSettingsSettings
Please wait...
Who To Ask And Where To Post

Before you start make sure that you've taken the Intro Quiz, otherwise we can't give you your rewards for completing this quiz until you've done it. Anyway relax and have fun, it'll only take about 10 minutes. This is a second Bronze quiz. Put the name you want on your certificate in the Name box and put your giffgaff member name in the other one, otherwise we won't know who took it. Good luck.


Questions and Answers
  • 1. 
    For which of these problems should you contact an Educator?
    • A. 

      A member's goodybag has not recurred

    • B. 

      A member needs to check their balance

    • C. 

      To learn more about how to help

  • 2. 
    You see the post below in Help. Where should it go? "I'm on an iPhone 4 right now but I want to upgrade to a BlackBerry. I've heard that I need a Blackberry add-on - how does this work? Also, does anyone know where I can get a good deal on a Z10?"
    • A. 

      Stay in Help

    • B. 

      Off-Topic, because they're looking for a new phone

    • C. 

      Contribute, because they're looking for contribution

    • D. 

      Join, because people joining giffgaff need to know about it

  • 3. 
    Which of these is not a task that forms part of an Educators role?
    • A. 

      Talk to members about anything and everything

    • B. 

      Help members improve or learn more about giffgaff

    • C. 

      Keep members in the loop about what's happening at giffgaff towers

    • D. 

      Answer support queries

  • 4. 
    When advising someone to contact an Agent what bit of extra information do you not need to give them?
    • A. 

      An explanation of why they need to contact the Agents

    • B. 

      An explanation of how to contact the Agents (Half way down the left side of your My giffgaff page)

    • C. 

      How long it takes for an Agent to reply

    • D. 

      A recipe for your mother's famous fruitcake

    • E. 

      How to find responses from the Agents

    • F. 

      A link to the Agents

  • 5. 
    If you want to talk to a specific Educator, what is the best way to contact them?
    • A. 

      Send them a private message

    • B. 

      Use the report content feature from a post

    • C. 

      Send an email to [email protected]

  • 6. 
    What are the Agents?
    • A. 

      Giffgaff employees who work from Ireland and sort out any problems that members aren't able to solve

    • B. 

      Super amazing members who we have given administrative powers to in order to allow them to solve problems that other members can't

    • C. 

      Giffgaff employees who work from Uxbridge and look after the community to keep it all in top shape

    • D. 

      Giffgaff employees who work from Uxbridge and sort out any problems that members aren't able to solve

  • 7. 
    What are the Educators?
    • A. 

      Super amazing community members who have been given special powers to allow them to keep the community in tip top shape

    • B. 

      Giffgaff employees who spend most of their time in the community. They keep members informed of what's going on in giffgaff towers and do lots of work to keep the community running smoothly

    • C. 

      Giffgaff employees who sort out any problems that members aren't able to solve

  • 8. 
    Which of these is sensitive information and therefore shouldn't be posted on the community?
    • A. 

      Personal phone number

    • B. 

      First half of post code

    • C. 

      Full name

  • 9. 
    Which of these is not sensitive personal information?
    • A. 

      Personal email address

    • B. 

      Full post code

    • C. 

      A business number that you're trying to call

    • D. 

      IMEI number

    • E. 

      PAC code

  • 10. 
    Which of these could the community help you solve?
    • A. 

      A member can't get their internet working

    • B. 

      A member has received an email saying that they have used too much data and has been barred

    • C. 

      A member has checked the sticky in the Service Updates section and found that a mast isn't working in their area

  • 11. 
    If you're missing your Approved Helper badge how should you let us know?
    • A. 

      Send a PM to an Educator

    • B. 

      Fill in the form in the "Become an Approved Helper" thread

    • C. 

      Raise a case with an Agent

    • D. 

      Use the report content feature on a post

  • 12. 
    You see the post below in General Discussion and you think it should be moved to a more relevant section. Where do you think should it go?"I've seen that giffgaff changed their goodybags in November 2012. Why weren't we asked? I'd like to get unlimited internet back on the £10 goodybag like I used to have!"
    • A. 

      Help & Support, because they're looking for help

    • B. 

      Welcome & Join, because it's relevant to people thinking of joining

    • C. 

      Contribute, because it's a discussion about giffgaff itself

    • D. 

      Stay in General Discussion

  • 13. 
    For which one of these reasons should you contact an Agent?
    • A. 

      You have received an email saying that you've used your internet in a way that is against our terms and conditions

    • B. 

      You want to cancel your active goodybag

    • C. 

      You can't find something on the site

  • 14. 
    For which one of these reasons should you contact an Agent?
    • A. 

      You want to report something inappropriate on the community

    • B. 

      Your internet only works on wifi

    • C. 

      You want to remove the bar on a replacement SIM

  • 15. 
    Which of these is the correct way of advising someone to ask an Agent?
    • A. 

      "ask an agent"

    • B. 

      "You need to ask an Agent. Go to https://giffgaff.com/support/ask and they'll be able to help"

    • C. 

      "Only the Agents can look into your account and sort this out for you so you'll need to speak to one of them. To talk to an Agent go to your My giffgaff page and you'll find links to them half way down the left hand side. Here's a link to it in case you're on a mobile - https://giffgaff.com/support/ask"

    • D. 

      "This is something that only the agents can help you with so you'll need to contact one of them. To contact an Agent go to your My giffgaff page and you'll find links to the Ask an Agent form half way down the left hand side. Here's a link to it in case you're on a mobile - https://giffgaff.com/support/ask"

Related Topics
Back to Top Back to top