Ccs - IT - Quiz 1

CAPA stands for Corrective Action Preventive Action. It is a systematic process used to identify, investigate, and correct the root causes of problems and prevent their recurrence. Corrective action involves addressing existing issues and taking measures to eliminate the cause of the problem, while preventive action focuses on identifying potential issues and implementing measures to prevent them from occurring in the future. This approach helps organizations improve their processes, enhance quality, and prevent the recurrence of problems.

The key responsibilities of GCS IT include extracting Alshaya Store Info, SHOPPIE Visits, VOC Tracker, Learn and Earn Tracker, Store Customer Database, and Brand and Store Targets. Additionally, they are responsible for completing daily and weekly Remedy back-up and completing Move IT back-up every 14 days for all MENA regions. Therefore, the correct answer is "All the above."

Specific Feedback has a 2 working day SLA for verification, completion, and response to the Brands/GCS Team. This means that when specific feedback is received, it must be verified, addressed, and responded to within 2 working days. This SLA is specific to this type of feedback and ensures that it is handled promptly and efficiently.

The question is asking about the month in which the changes in the Department Theme and Logo in Remedy are to be done. The correct answer is December, indicating that the changes will be made during that month.

The resolution time frame of 4 working days in BMC Escalated Issues is for Critical Level. This means that when an issue is escalated to the Critical Level, it must be resolved within 4 working days. This indicates that the issue is of utmost importance and requires immediate attention and action to prevent any significant impact on the system or business operations.

NCR stands for Non Conformity Report. This report is used to document any non-conformities or deviations from established standards, procedures, or specifications. It is typically used in quality management systems to identify and address issues that may affect the quality or compliance of a product or process. The NCR provides a detailed description of the non-conformity, its impact, and any corrective actions taken or recommended. It helps in ensuring that corrective measures are implemented to prevent the recurrence of similar non-conformities in the future.

UAT stands for User Acceptance Test Document. This document is used to outline the criteria and procedures for testing a system or software to ensure that it meets the requirements and expectations of the end users. It is an essential part of the software development life cycle and helps to validate the functionality, usability, and overall quality of the system before it is deployed.

The correct answer is "Overview of Alshaya overall, country service performance, division, sub-divisions and Brands." This option provides a comprehensive summary of the different aspects covered in the Brand Summary section of the GCS Service Tracker. It includes an overview of Alshaya overall, the country service performance, division, sub-divisions, and the various brands. This option covers all the key elements that would be included in the Brand Summary section, making it the correct answer.

The correct answer is 90% because it indicates that the Service Level Agreement (SLA) for answering calls received by GCS IT is set at 90%. This means that GCS IT aims to answer 90% of the calls they receive within a specified time frame, meeting the agreed-upon service level.

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