Ccs - IT - Quiz 1

10 Questions | Total Attempts: 49

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Ccs - IT - Quiz 1 - Quiz

Dear Colleague,Welcome to the 'GCS IT Quiz'! There are 10 multiple choice questions and it is a mandatory requirement to answer all the 10 questions to complete the quiz. Minimum passing score is 80%. Time to complete the quiz is 30 minutes. Wishing you the best of luck!Thank you,Group Customer Service.


Questions and Answers
  • 1. 
    SLA for answering calls received by GCS IT ?
    • A. 

      100%

    • B. 

      90%

    • C. 

      95%

    • D. 

      85%

    • E. 

      80%

  • 2. 
    What is NCR?
    • A. 

      Non Conditional Report

    • B. 

      Non Convective Report

    • C. 

      Non Conformity Report

    • D. 

      New Correct Report

    • E. 

      Non Certificate Report

  • 3. 
    What are the key responsibilities of GCS IT?
    • A. 

      Extract the Alshaya Store Info, SHOPPIE Visits, VOC Tracker, Learn and Earn Tracker, Store Customer Database, and Brand and Store Targets

    • B. 

      Complete daily and weekly Remedy back-up

    • C. 

      Complete Move IT back-up every 14 days for all MENA regions

    • D. 

      None of the above

    • E. 

      All the above

  • 4. 
    Department Theme and Logo changes in Remedy to be done in the month of?
    • A. 

      September

    • B. 

      October

    • C. 

      November

    • D. 

      December

    • E. 

      January

  • 5. 
    What is CAPA?
    • A. 

      Corrective Act Preventive Act

    • B. 

      Corrective Action Preventive Action

    • C. 

      Correction Active Prevention Active

    • D. 

      Corruption Action Prevention Action

    • E. 

      None of the above

  • 6. 
    Resolution time frame of 4 working days in BMC Escalated Issues are for?
    • A. 

      Low Level

    • B. 

      Medium Level

    • C. 

      High Level

    • D. 

      Critical Level

    • E. 

      Normal Level

  • 7. 
    What does UAT abbreviation stands for ?
    • A. 

      Unique Acceptance Test Document

    • B. 

      User Agreed Test Document

    • C. 

      Unique Added Target Details

    • D. 

      Unique Adverse Test Document

    • E. 

      User Acceptance Test Document

  • 8. 
    CyberMAK to troubleshoot issues raised during the (UAT) testing within :
    • A. 

      5 working days

    • B. 

      1 working days

    • C. 

      3 working days

    • D. 

      4 working days

    • E. 

      2 working days

  • 9. 
    Which Feedback SLA has 2 working days for verification, completion and response to the Brands / GCS Team?
    • A. 

      Specific Feedback

    • B. 

      Minor Feedback

    • C. 

      General Feedback

    • D. 

      Personal Feedback

    • E. 

      Public Feedback

  • 10. 
    Brand Summary in GCS Service Tracker consist of?
    • A. 

      Overview of Alshaya overall, country service performance, division, sub-divisions and Brands.

    • B. 

      Overview of Brands operating countries and their relevant stores

    • C. 

      Field Support personnel AOR for monitoring of their respective stores

    • D. 

      Relevant Brands listed per country and its respective stores

    • E. 

      Service performance of all Stores across ME

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