Ccs - IT - Quiz 1

10 Questions | By ChadiS | Last updated: Mar 22, 2022 | Total Attempts: 49

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Dear Colleague,Welcome to the 'GCS IT Quiz'! There are 10 multiple choice questions and it is a mandatory requirement to answer all the 10 questions to complete the quiz. Minimum passing score is 80%. Time to complete the quiz is 30 minutes. Wishing you the best of luck!Thank you,Group Customer Service.

Questions and Answers

1.

SLA for answering calls received by GCS IT ?
- A.
  
  100%
- B.
  
  90%
- C.
  
  95%
- D.
  
  85%
- E.
  
  80%
2.

What is NCR?
- A.
  
  Non Conditional Report
- B.
  
  Non Convective Report
- C.
  
  Non Conformity Report
- D.
  
  New Correct Report
- E.
  
  Non Certificate Report
3.

What are the key responsibilities of GCS IT?
- A.
  
  Extract the Alshaya Store Info, SHOPPIE Visits, VOC Tracker, Learn and Earn Tracker, Store Customer Database, and Brand and Store Targets
- B.
  
  Complete daily and weekly Remedy back-up
- C.
  
  Complete Move IT back-up every 14 days for all MENA regions
- D.
  
  None of the above
- E.
  
  All the above
4.

Department Theme and Logo changes in Remedy to be done in the month of?
- A.
  
  September
- B.
  
  October
- C.
  
  November
- D.
  
  December
- E.
  
  January
5.

What is CAPA?
- A.
  
  Corrective Act Preventive Act
- B.
  
  Corrective Action Preventive Action
- C.
  
  Correction Active Prevention Active
- D.
  
  Corruption Action Prevention Action
- E.
  
  None of the above
6.

Resolution time frame of 4 working days in BMC Escalated Issues are for?
- A.
  
  Low Level
- B.
  
  Medium Level
- C.
  
  High Level
- D.
  
  Critical Level
- E.
  
  Normal Level
7.

What does UAT abbreviation stands for ?
- A.
  
  Unique Acceptance Test Document
- B.
  
  User Agreed Test Document
- C.
  
  Unique Added Target Details
- D.
  
  Unique Adverse Test Document
- E.
  
  User Acceptance Test Document
8.

CyberMAK to troubleshoot issues raised during the (UAT) testing within :
- A.
  
  5 working days
- B.
  
  1 working days
- C.
  
  3 working days
- D.
  
  4 working days
- E.
  
  2 working days
9.

Which Feedback SLA has 2 working days for verification, completion and response to the Brands / GCS Team?
- A.
  
  Specific Feedback
- B.
  
  Minor Feedback
- C.
  
  General Feedback
- D.
  
  Personal Feedback
- E.
  
  Public Feedback
10.

Brand Summary in GCS Service Tracker consist of?
- A.
  
  Overview of Alshaya overall, country service performance, division, sub-divisions and Brands.
- B.
  
  Overview of Brands operating countries and their relevant stores
- C.
  
  Field Support personnel AOR for monitoring of their respective stores
- D.
  
  Relevant Brands listed per country and its respective stores
- E.
  
  Service performance of all Stores across ME