Te E-gyan Dr Conversion
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Welcome to E Gyan , Topic: Dr Conversion Here is an opportunity to know more about Dr Conversion. Note : PLEASE READ THE INSTRUCTION CAREFULLY AND FOLLOW STEP BY STEP SEQUENCE TO ENSURE VIEWING OF THE VIDEO AND COMPLETION OF YOUR TEST Step 1 : Please copy paste the below mentioned link in New Window and click on start .( Note : to be opened on laptop or Desktop only, Do not try to connect with Cell Phone) Step 2 :Enter your Name and then click Submit to view the video. Kindly view the video in a full screen mode . https://www.proprofs.com/training/course/?title=untitled-course_40108_1 52250 Note: for Your better understanding view it twice , Kindly make a note of the learning of the video in a book for your reference . 20 Questions , You have 20 minutes to complete this test . Step 3 :(complete step 1 & 2 ) once you have viewed the video , then enter your details in this page like mentioned below and click Start to Begin the test. Please enter your Name , Emp. Code ,HQ ,State and Div. Then press "Start" to begin the test. You can only attend the test once and hence make sure you have uninterrupted internet connectivity. All the best Micro Leadership Academy
- 1.
What do you mean by a smart call
- A.
1. Perfect call planning
- B.
2. RCPA done before call
- C.
3. Looking smart
- D.
4. Knowing Customer needs , right communication and approach to convert the customers
Correct Answer
D. 4. Knowing Customer needs , right communication and approach to convert the customersExplanation
A smart call refers to having knowledge about the customer's needs and using the right communication and approach to convert them into customers. It involves understanding the customer's requirements and tailoring the conversation accordingly to effectively persuade them. This approach increases the chances of a successful conversion and helps in building a strong customer base.Rate this question:
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- 2.
What are three important basis for identifying the type of customers
- A.
1. Knowledge / information
- B.
2. Service Orientation
- C.
3. Relationship
- D.
4. All of the above
Correct Answer
D. 4. All of the aboveExplanation
The three important bases for identifying the type of customers are knowledge/information, service orientation, and relationship. Knowledge and information about the customers help in understanding their needs and preferences. Service orientation refers to the ability to provide excellent customer service and meet their expectations. Building relationships with customers is crucial for understanding their long-term needs and retaining their loyalty. Therefore, all of the above factors play a significant role in identifying the type of customers.Rate this question:
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- 3.
How do we identify the potential of a customer
- A.
Asking the attendant about Doctor
- B.
2. Through detail Prescription audit
- C.
3. By asking detail about customer from other Reps
- D.
4. By taking help from seniors
Correct Answer
B. 2. Through detail Prescription auditExplanation
Identifying the potential of a customer can be done through a detailed prescription audit. This involves analyzing the customer's prescription history, including the types and quantities of medications they have been prescribed. By reviewing this information, we can gain insights into the customer's medical conditions and treatment needs, allowing us to determine their potential for future sales or product recommendations. This method provides a data-driven approach to understanding the customer's needs and preferences, making it an effective way to identify their potential.Rate this question:
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- 4.
50 % Dr in our Doctors list are highly visit oriented and is
- A.
1. Like to support for your regular visit
- B.
2. Like professional approach and look for professionalism from everyone-
- C.
3. Likes highly service oriented approach -
- D.
4. Likes knowledge oriented approach -
Correct Answer
A. 1. Like to support for your regular visitExplanation
The correct answer is "Like to support for your regular visit." This answer aligns with the statement that 50% of the doctors in the list are highly visit oriented. It suggests that these doctors prioritize and encourage regular visits from their patients, possibly to monitor their health and provide ongoing support and care.Rate this question:
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- 5.
What are the inputs required for conversion of a visit conscious Doctor?
- A.
1. Regular visit
- B.
2. printed input from company
- C.
3. Regular compliments on brands as given by PMT/RM/ZM
- D.
4. All of above
Correct Answer
D. 4. All of aboveExplanation
To convert a visit conscious Doctor, all of the inputs mentioned in options 1, 2, and 3 are required. Regular visits help in building a relationship with the doctor and understanding their needs. Printed input from the company provides information about the products and their benefits, which can be shared with the doctor during visits. Regular compliments on brands given by PMT/RM/ZM help in creating a positive impression about the products and increase the likelihood of conversion. Therefore, all of the mentioned inputs are necessary for the conversion of a visit conscious Doctor.Rate this question:
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- 6.
Doctors once invested gives proportionate business are the customers who are like
- A.
1. professors – Likes professional approach
- B.
2. Students for ever- like study material
- C.
3. Discontent soul- responds to service promptly/ Committed to his commitments
- D.
4. Bhool bhuliya- Does not reveal his need easily.
Correct Answer
C. 3. Discontent soul- responds to service promptly/ Committed to his commitmentsExplanation
This answer suggests that doctors who invest are more likely to be customers who respond promptly to service and are committed to their commitments. They may be dissatisfied with their current situation and are actively seeking solutions.Rate this question:
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- 7.
Doctors who are difficult to follow and generate prescriptions even after service are
- A.
1. Tough Nuts – difficult customers
- B.
2. Professor- who likes professional approach
- C.
3. Students for ever – who likes study material
- D.
4. None
Correct Answer
A. 1. Tough Nuts – difficult customersExplanation
This answer suggests that doctors who are difficult to follow and generate prescriptions even after service can be compared to "Tough Nuts" or difficult customers. This implies that these doctors may be challenging to deal with or understand, making it hard for patients to follow their instructions or obtain necessary prescriptions.Rate this question:
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- 8.
Doctors whose Rxions are followed and Rxion generated from them helps to establish the brand in the territory
- A.
1. Like Bhool bhuliya will never reveals his needs
- B.
2. Natural child who will like study material
- C.
3. Like discontent soul-who responds to service promptly
- D.
4. Like Tough nuts-Difficult customers
Correct Answer
A. 1. Like Bhool bhuliya will never reveals his needsExplanation
The correct answer is 1. Like Bhool bhuliya will never reveals his needs. This answer suggests that doctors who do not reveal their needs are similar to the character Bhool bhuliya, who is known for being mysterious and secretive. These doctors may not openly communicate their preferences or requirements, making it challenging for pharmaceutical companies to establish their brand in the territory.Rate this question:
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- 9.
Doctor who does not reveals his or her needs easily does not responds and the key for conversion is
- A.
1. Looking into Dr’s chamber for starting interaction
- B.
2. In clinic probing to identify the needs
- C.
3. Meeting him regularly
- D.
4. Bringing smile on his face
- E.
5. ALL
Correct Answer
E. 5. ALLExplanation
The correct answer is 5. ALL. In order to convert a doctor who does not easily reveal his or her needs, it is necessary to do all of the mentioned actions. Looking into the doctor's chamber for starting interaction helps to initiate communication. Probing in the clinic to identify the needs allows for a better understanding of what the doctor requires. Meeting him regularly helps to build a relationship and trust. Bringing a smile on his face creates a positive atmosphere and can make the doctor more open to sharing his or her needs. Therefore, all of these actions are key for conversion.Rate this question:
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- 10.
Doctors who expects TE with good knowledge, should build relations and take care of services are the customers known to be
- A.
1. Trend setters
- B.
2. KOL of territory
- C.
3. Their Rx are followed
- D.
4. Brand Builder
- E.
5. All
Correct Answer
E. 5. AllExplanation
Doctors who have good knowledge and expect TE (Total Experience) should build relationships and take care of services. These doctors are known to be trend setters, key opinion leaders (KOL) of their territory, and their prescriptions are followed. They also contribute to building the brand. Therefore, the correct answer is option 5, which includes all of these characteristics.Rate this question:
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- 11.
Difficult customers are super customers as they have roaring practice if we give service we need to
- A.
1. Give regular visit to them for getting sales
- B.
2. Need AM / RM / ZM to take the support to match ROI
- C.
3. Need to give small inputs
- D.
4. need to give reminders
Correct Answer
B. 2. Need AM / RM / ZM to take the support to match ROIExplanation
This answer suggests that in order to deal with difficult customers, it is necessary to have the support of higher-level managers such as Account Managers (AM), Relationship Managers (RM), or Zone Managers (ZM) to ensure that the return on investment (ROI) is met. These managers can provide guidance and assistance in handling difficult customers effectively.Rate this question:
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- 12.
Doctor with highly professional approach wants
- A.
1. TE not to detail with an expertise
- B.
2. TE to provide good product knowledge.
- C.
3. Looks for high quality from a TE
- D.
4. Likes Bluff masters
Correct Answer
B. 2. TE to provide good product knowledge.Explanation
The doctor with a highly professional approach wants the TE (presumably a sales representative or medical professional) to provide good product knowledge. This means that the doctor values the TE's ability to have a deep understanding of the products they are selling or promoting. This is likely important to the doctor because they want to make informed decisions and recommendations based on accurate information about the products.Rate this question:
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- 13.
If a TE need to convert a Doctor , he should be very good at
- A.
1. Brand Knowledge
- B.
2. Detailing
- C.
3. RCPA and its analysis
- D.
4. All of above
Correct Answer
D. 4. All of aboveExplanation
The TE (Territory Executive) needs to convert a Doctor, which means convincing the doctor to prescribe or recommend a particular product or brand. To successfully convert a doctor, the TE should possess good brand knowledge, which includes understanding the features, benefits, and competitive advantages of the product. Detailing refers to effectively communicating this information to the doctor in a persuasive manner. RCPA (Retail Chemist Prescription Audit) and its analysis is important for understanding the doctor's prescribing patterns and tailoring the sales pitch accordingly. Therefore, the TE should be proficient in all of these skills to successfully convert a doctor.Rate this question:
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- 14.
TE should _____________ for an effective closing of the call
- A.
1. Close the call with Quantified Demand
- B.
2. Close the call very quickly
- C.
3. Close the call without probing
- D.
4. None
Correct Answer
A. 1. Close the call with Quantified DemandExplanation
The correct answer is 1. Close the call with Quantified Demand. This means that the TE (presumably a telephone operator or customer service representative) should end the call by clearly stating the customer's demand or request in a quantifiable manner. This ensures that both parties are on the same page and that the customer's needs have been understood and addressed. By providing a specific and measurable outcome, the TE can effectively close the call and provide a satisfactory resolution for the customer.Rate this question:
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- 15.
How much % verbal and non verbal communication contributes
- A.
1. 50-50%
- B.
2. verbal-90%, non verbal-10%
- C.
3.Verbal-7%, Non Verbal-93%
- D.
4.Verbal-60%, Non-Verbal-40%
Correct Answer
C. 3.Verbal-7%, Non Verbal-93% -
- 16.
Right sequence to be followed by TE during FW.
- A.
1. Pre call planning- Rcpa- Dr Call
- B.
2. Dr. Call- RCPA- Pre call planning
- C.
3. RCPA- Precall Planning- Dr.call- Post call analysis
- D.
4.None
Correct Answer
C. 3. RCPA- Precall Planning- Dr.call- Post call analysisExplanation
The correct sequence to be followed by TE during FW is RCPA- Precall Planning- Dr.call- Post call analysis. This sequence ensures that the TE is prepared with a detailed RCPA before the call, follows a structured pre-call planning process, conducts the call with the doctor, and finally analyzes the call and its outcomes in the post-call analysis. This sequence allows for effective communication and planning before and after the call, maximizing the chances of a successful interaction with the doctor.Rate this question:
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- 17.
What do a Dr notice first when a TE enters his chamber?
- A.
1. Working Bag
- B.
2. Input
- C.
3. Dressing and Grooming
- D.
4. Company
Correct Answer
C. 3. Dressing and GroomingExplanation
A doctor would first notice the dressing and grooming of a TE (presumably referring to a patient) when they enter the chamber. This is because a person's appearance can provide important clues about their overall health and hygiene. The doctor may observe if the TE is properly dressed, clean, and well-groomed, which can give insights into their personal care habits and potentially indicate any underlying health issues.Rate this question:
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- 18.
Most important Role of a TE is to –
- A.
1. Deliver all the inputs
- B.
2. Generate Prescriptions
- C.
3. Leave the reminders
- D.
4. None of above
Correct Answer
B. 2. Generate PrescriptionsExplanation
The most important role of a TE (Training and Education) is to generate prescriptions. This implies that the TE is responsible for providing guidance and recommendations on the appropriate courses of action or solutions for a given situation. This could involve creating training programs, designing educational materials, or offering expert advice to help individuals or organizations achieve their goals. By generating prescriptions, the TE contributes to the development and improvement of knowledge, skills, and performance in a specific field or area of expertise.Rate this question:
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- 19.
What qualities TE should possess to become successful
- A.
1. Knowledge
- B.
2. Skill
- C.
3. Attitude
- D.
4. All of above.
Correct Answer
D. 4. All of above.Explanation
To become successful, a TE (presumably referring to a Technical Engineer) should possess knowledge, skill, and the right attitude. Knowledge is essential for understanding the technical aspects of their field, while skill allows them to apply that knowledge effectively. However, attitude is equally important as it determines their work ethic, problem-solving approach, and ability to collaborate with others. Having all these qualities enables a TE to excel in their role and achieve success in their career.Rate this question:
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- 20.
How a TE can add growth month on month
- A.
1. By doing reminder calls
- B.
2. By substitution at Chemist Level
- C.
3. By increasing prescriber Base
- D.
4. Both 1&2
Correct Answer
C. 3. By increasing prescriber BaseExplanation
By increasing the prescriber base, a TE (Territory Executive) can add growth month on month. This means that by acquiring more prescribers or doctors who are willing to prescribe the product, the TE can increase the number of prescriptions and ultimately drive growth. This strategy focuses on expanding the reach and influence of the TE by targeting new prescribers and building relationships with them, which in turn leads to increased sales and growth.Rate this question:
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- 21.
Any scientific Literature should be left in Dr’s Chamber
- A.
1. As a brand reminder
- B.
2. After detailing some highlighted points
- C.
3. Both 1&2
- D.
4. None
Correct Answer
B. 2. After detailing some highlighted pointsExplanation
The correct answer is 2. After detailing some highlighted points. This suggests that scientific literature should be left in the doctor's chamber after discussing and highlighting important points. This allows the doctor to refer back to the literature and review the key information that was discussed during the detailing session. Leaving the literature serves as a reminder and reference for the doctor to further understand and analyze the information provided.Rate this question:
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- 22.
Which of the below helps TE in Dr conversion.
- A.
1. Dr’s Query handling
- B.
2. Regular visit
- C.
3. Effective RCPA
- D.
4. All of above
Correct Answer
D. 4. All of aboveExplanation
All of the options mentioned (Dr's Query handling, Regular visit, Effective RCPA) help in TE (Targeted Engagement) in Dr conversion. Dr's Query handling ensures that any queries or concerns raised by the doctors are addressed promptly and effectively, which can help in building a positive relationship and increasing their likelihood of conversion. Regular visits allow for consistent engagement with the doctors, providing opportunities to discuss and educate them about the product or service being promoted. Effective RCPA (Retail Chemist Prescription Audit) helps in understanding the prescription patterns and preferences of doctors, enabling targeted engagement strategies to be implemented. Therefore, all of these factors contribute to TE in Dr conversion.Rate this question:
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- 23.
Dr conversion helps in
- A.
1. Incremental sales
- B.
2. Retain the growth
- C.
3. Both 1&2
- D.
4. None
Correct Answer
C. 3. Both 1&2Explanation
Dr conversion helps in both incremental sales and retaining growth. By converting potential customers into actual buyers, it leads to an increase in sales. Additionally, by retaining existing customers and encouraging repeat purchases, it helps in sustaining and growing the business. Therefore, both incremental sales and retaining growth are benefits of Dr conversion.Rate this question:
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- 24.
To ensure the ROI of all SAS Drs , TE should do
- A.
1. Quantified RCPA with competitor’s info.
- B.
2. Simple RCPA
- C.
3. Only Pre Call Planning
- D.
4. None
Correct Answer
A. 1. Quantified RCPA with competitor’s info.Explanation
The correct answer is 1. Quantified RCPA with competitor's info. This is because quantified RCPA (Retail Coverage and Productivity Analysis) with competitor's information allows TE (presumably a company or organization) to measure and evaluate the performance and effectiveness of their SAS Drs (Sales and Service Representatives) in comparison to their competitors. This analysis helps in identifying areas of improvement, optimizing resources, and maximizing return on investment (ROI). Simply conducting a simple RCPA or only pre-call planning may not provide the necessary insights and data to make informed decisions.Rate this question:
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- 25.
What are the ways to build a good relation with customer
- A.
1- Regular Visit
- B.
2- Objection Handling
- C.
3- Prescription honoring
- D.
4- All
Correct Answer
D. 4- AllExplanation
Building a good relationship with customers involves a combination of various strategies. Regular visits allow for face-to-face interactions, which can help establish trust and understanding. Objection handling shows that the company values the customer's concerns and is willing to address them. Prescription honoring demonstrates reliability and commitment to meeting the customer's needs. By incorporating all these approaches, businesses can enhance customer satisfaction and loyalty, ultimately strengthening the customer relationship.Rate this question:
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