Suburban's Csw Rocks Trivia Contest
Test your trivia knowledge about music, instruments, rock stars and customer service. This trivia contest is due by midnight on Sunday, October 11th. All resources welcome! Try your best, as the top trivia winner will receive a prize! All ties will result in a random drawing.
- 1.What musical instrument’s sales escalated from 228,000 in 1950 to 2.3 million in 1971?
- A.
The piano
- B.
The saxophone
- C.
The guitar
- D.
The drums
- 2.What 1976 chart-topping song did Barry Manilow sing, but not write?
- A.
Copacabana
- B.
Even Now
- C.
See the Show Again
- D.
I Write the Songs
- 3.In what year did Congress proclaim Customer Service Week a nationally recognized event?
- A.
1988
- B.
2001
- C.
1992
- D.
1990
- 4.What does the Italian musical term adagio mean?
- A.
Slow
- B.
Fast
- C.
¾ time
- D.
None of the above
- 5.Who was the top-selling album artist of the 1970’s according to Billboard?
- A.
Beatles
- B.
The Who
- C.
Jefferson Starship
- D.
Elton John
- 6.What stringed symphonic instrument has a pedestal and a crown?
- A.
Piano
- B.
Harp
- C.
Violin
- D.
Banjo
- 7.What studio did the Beatles use to record 191 songs?
- A.
RCA
- B.
Capital Records
- C.
Abby Road
- D.
Motown
- 8.What did Def Leppard Drummer Rick Allen lose in a 1984 auto accident?
- A.
A leg
- B.
An arm
- C.
A hand
- D.
A foot
- 9.What city’s opera house does “The Phantom of the Opera” prowl?
- A.
Rome
- B.
Paris
- C.
London
- D.
Naples
- 10.What Michael Jackson album spawned five chart-topping singles?
- A.
Thriller
- B.
Bad
- C.
Dangerous
- D.
HIStory
- 11.What patriotic song was originally titled “The Defense of Fort McHenry?”
- A.
The star Spangled Banner
- B.
Battle Hymn of the Republic
- C.
America the Beautiful
- D.
Yankee Doodle
- 12.How many songs from the Beatles “Sgt. Pepper’s Lonely Hearts Club Band” were released as singles?
- A.
4
- B.
2
- C.
0
- D.
6
- 13.What Beatles single lasted longest on the charts, at 19 weeks?
- A.
Sgt Peppers Lonely Hearts Club Band
- B.
Here Comes the Sun
- C.
Hey Jude
- D.
Back in the USSR
- 14.When is Customer Service Week traditionally held?
- A.
Twice a year – once in May and once in October
- B.
Once a year – sometime in October
- C.
Once a year – the first week in October
- D.
Once a year – whenever the company feels like celebrating it.
- 15.What are the ratings on our new Quality Improvement Forms?
- A.
Good – Better – Best
- B.
Fair – Medium – Better
- C.
Yes – No – NA
- D.
Bad – Okay – Awesome
- 16.When is it okay not to verify the name on an account?
- A.
When the name is difficult to pronounce
- B.
When it is a company name
- C.
When the name on the account is the same as the caller
- D.
When the caller can’t remember what name they listed
- 17.What are the elements of empathy?
- A.
Listen, Listen, Listen, Hope for the Best
- B.
Acknowledge, Apologize and Assure
- C.
Tune them out, shut them up, go on to the next caller
- D.
Sorry, Sorry, Sorry
- 18.What are the KPM’s that each CSR is accountable for?
- A.
Show up, Eat Lunch, Go home
- B.
After Call Work, Average Handle Time, Aux % and Adherence.
- C.
Words Typed Per Minute, Calls Taken per Hour, Minutes Taken for Personal Time, What was for Lunch
- D.
What you wear to work, How you get to work, How many cups of coffee you have, Who your supervisor is
- 19.What is Suburban’s policy on cell phone usage in the Emergency Service Center?
- A.
You can use it anywhere as long as it is has the correct ring tone
- B.
You can only use it in the rest room
- C.
You have to leave it in your car
- D.
You can use it in the break room or hallway or outside on your break
- 20.What is Suburban’s policy on internet usage?
- A.
You can go to any site as long as no one else can see your computer
- B.
You can only go to workout or cooking web sites
- C.
Internet use is intended for business purposes. Internet use is not private and may be monitored and reviewed by the company at any time and from time to time, without notice, and for any legitimate business or legal reason. Employees using the Internet must take reasonable precautions, and comply with all company procedures, to prevent tampering with, virus attack on, or unauthorized access to, Information Technologies and information contained thereon.
- D.
You can only go on line after 9:00pm and clothing and shoe sites are especially forbidden
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