Suburban's Csw Rocks Trivia Contest

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| By Suburban_trainin
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Suburban_trainin
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Quizzes Created: 2 | Total Attempts: 222
Questions: 20 | Attempts: 72

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Suburbans Csw Rocks Trivia Contest - Quiz


Test your trivia knowledge about music, instruments, rock stars and customer service. This trivia contest is due by midnight on Sunday, October 11th. All resources welcome! Try your best, as the top trivia winner will receive a prize! All ties will result in a random drawing.


Questions and Answers
  • 1. 

    What musical instrument’s sales escalated from 228,000 in 1950 to 2.3 million in 1971?

    • A.

      The piano

    • B.

      The saxophone

    • C.

      The guitar

    • D.

      The drums

    Correct Answer
    C. The guitar
    Explanation
    The guitar's sales escalated from 228,000 in 1950 to 2.3 million in 1971. This increase in sales suggests a growing popularity and demand for the instrument during that time period. The guitar is a versatile instrument that can be used in various genres of music, making it a popular choice among musicians and aspiring musicians alike. Its portability and relatively affordable price compared to other instruments may have also contributed to its increased sales during this time.

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  • 2. 

    What 1976 chart-topping song did Barry Manilow sing, but not write?

    • A.

      Copacabana

    • B.

      Even Now

    • C.

      See the Show Again

    • D.

      I Write the Songs

    Correct Answer
    D. I Write the Songs
    Explanation
    Although the question may seem contradictory, the correct answer is "I Write the Songs." Despite the title, Barry Manilow did not actually write this song. It was written by Bruce Johnston, a member of The Beach Boys. Barry Manilow's rendition of "I Write the Songs" became a chart-topping hit in 1976, even though he did not write it himself.

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  • 3. 

    In what year did Congress proclaim Customer Service Week a nationally recognized event?

    • A.

      1988

    • B.

      2001

    • C.

      1992

    • D.

      1990

    Correct Answer
    C. 1992
    Explanation
    Congress proclaimed Customer Service Week a nationally recognized event in the year 1992.

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  • 4. 

    What does the Italian musical term adagio mean?

    • A.

      Slow

    • B.

      Fast

    • C.

      ¾ time

    • D.

      None of the above

    Correct Answer
    A. Slow
    Explanation
    The Italian musical term adagio refers to a slow tempo. In music, tempo indicates the speed at which a piece is played, and adagio specifically signifies a slow and leisurely pace. This term is commonly used in classical music to indicate a relaxed and unhurried tempo, allowing the music to be performed with a sense of calmness and tranquility.

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  • 5. 

    Who was the top-selling album artist of the 1970’s according to Billboard?

    • A.

      Beatles

    • B.

      The Who

    • C.

      Jefferson Starship

    • D.

      Elton John

    Correct Answer
    D. Elton John
    Explanation
    Elton John was the top-selling album artist of the 1970s according to Billboard. This can be attributed to his immense popularity during that decade, with multiple hit albums and singles. Elton John's unique blend of rock and pop, combined with his flamboyant stage presence and catchy melodies, resonated with audiences worldwide. His albums, such as "Goodbye Yellow Brick Road" and "Captain Fantastic and the Brown Dirt Cowboy," topped the charts and solidified his status as one of the biggest music stars of the 1970s.

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  • 6. 

    What stringed symphonic instrument has a pedestal and a crown?

    • A.

      Piano

    • B.

      Harp

    • C.

      Violin

    • D.

      Banjo

    Correct Answer
    B. Harp
    Explanation
    The harp is a stringed symphonic instrument that has a pedestal and a crown. The pedestal refers to the base or support on which the harp stands, while the crown refers to the curved upper part of the harp where the strings are attached. The piano, violin, and banjo do not have these specific features, making the harp the correct answer.

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  • 7. 

    What studio did the Beatles use to record 191 songs?

    • A.

      RCA

    • B.

      Capital Records

    • C.

      Abby Road

    • D.

      Motown

    Correct Answer
    C. Abby Road
    Explanation
    The correct answer is Abby Road. The Beatles used Abby Road studio to record 191 songs.

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  • 8. 

    What did Def Leppard Drummer Rick Allen lose in a 1984 auto accident?

    • A.

      A leg

    • B.

      An arm

    • C.

      A hand

    • D.

      A foot

    Correct Answer
    B. An arm
    Explanation
    In a tragic auto accident in 1984, Def Leppard Drummer Rick Allen lost his left arm. Despite this devastating loss, he persevered and continued his career as a drummer by developing a customized drum kit that allowed him to play with one arm. His determination and resilience have made him an inspiration to many, proving that one's passion and talent can overcome even the most challenging obstacles.

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  • 9. 

    What city’s opera house does “The Phantom of the Opera” prowl?

    • A.

      Rome

    • B.

      Paris

    • C.

      London

    • D.

      Naples

    Correct Answer
    B. Paris
    Explanation
    "The Phantom of the Opera" is a famous musical that is set in the Paris Opera House. The story revolves around a mysterious figure known as the Phantom who haunts the opera house in Paris. Therefore, the correct answer to the question is Paris.

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  • 10. 

    What Michael Jackson album spawned five chart-topping singles?

    • A.

      Thriller

    • B.

      Bad

    • C.

      Dangerous

    • D.

      HIStory

    Correct Answer
    B. Bad
    Explanation
    Michael Jackson's album "Bad" spawned five chart-topping singles. This album, released in 1987, was a huge success and showcased Jackson's continued dominance in the music industry. The singles from this album, including "Bad," "The Way You Make Me Feel," and "Man in the Mirror," all reached the number one spot on the charts. The album's popularity and the success of its singles solidified Michael Jackson's status as the King of Pop.

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  • 11. 

    What patriotic song was originally titled “The Defense of Fort McHenry?”

    • A.

      The star Spangled Banner

    • B.

      Battle Hymn of the Republic

    • C.

      America the Beautiful

    • D.

      Yankee Doodle

    Correct Answer
    A. The star Spangled Banner
    Explanation
    The correct answer is "The Star-Spangled Banner." This patriotic song was originally titled "The Defense of Fort McHenry" and was written by Francis Scott Key during the War of 1812. The song describes the American flag still flying over Fort McHenry after a night of heavy bombardment by the British navy. It became the national anthem of the United States in 1931.

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  • 12. 

    How many songs from the Beatles “Sgt. Pepper’s Lonely Hearts Club Band” were released as singles?

    • A.

      4

    • B.

      2

    • C.

      0

    • D.

      6

    Correct Answer
    C. 0
    Explanation
    None of the songs from the Beatles' album "Sgt. Pepper's Lonely Hearts Club Band" were released as singles.

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  • 13. 

    What Beatles single lasted longest on the charts, at 19 weeks?

    • A.

      Sgt Peppers Lonely Hearts Club Band

    • B.

      Here Comes the Sun

    • C.

      Hey Jude

    • D.

      Back in the USSR

    Correct Answer
    C. Hey Jude
    Explanation
    Hey Jude is the correct answer because it spent a total of 19 weeks on the charts. This Beatles single was released in 1968 and became one of their most successful songs, reaching number one in multiple countries. Its longevity on the charts can be attributed to its catchy melody, emotional lyrics, and the enduring popularity of the Beatles.

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  • 14. 

    When is Customer Service Week traditionally held?

    • A.

      Twice a year – once in May and once in October

    • B.

      Once a year – sometime in October

    • C.

      Once a year – the first week in October

    • D.

      Once a year – whenever the company feels like celebrating it.

    Correct Answer
    C. Once a year – the first week in October
    Explanation
    Customer Service Week is traditionally held once a year, specifically in the first week of October. This week is dedicated to celebrating and recognizing the importance of customer service and the efforts of customer service representatives. It is not held twice a year or in any other month, but rather in October and specifically during the first week of that month.

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  • 15. 

    What are the ratings on our new Quality Improvement Forms?

    • A.

      Good – Better – Best

    • B.

      Fair – Medium – Better

    • C.

      Yes – No – NA

    • D.

      Bad – Okay – Awesome

    Correct Answer
    C. Yes – No – NA
    Explanation
    The given answer "Yes - No - NA" does not provide any ratings or qualitative assessment of the quality improvement forms. Instead, it suggests a binary response system where respondents can answer with either "Yes" or "No" or choose "NA" if the question is not applicable to them. This answer does not provide any indication of the actual ratings or quality of the forms.

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  • 16. 

    When is it okay not to verify the name on an account?

    • A.

      When the name is difficult to pronounce

    • B.

      When it is a company name

    • C.

      When the name on the account is the same as the caller

    • D.

      When the caller can’t remember what name they listed

    Correct Answer
    C. When the name on the account is the same as the caller
    Explanation
    It is okay not to verify the name on an account when the name on the account is the same as the caller. In this case, there is no need for verification as the caller is already confirming their own identity by providing their name.

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  • 17. 

    What are the elements of empathy?

    • A.

      Listen, Listen, Listen, Hope for the Best

    • B.

      Acknowledge, Apologize and Assure

    • C.

      Tune them out, shut them up, go on to the next caller

    • D.

      Sorry, Sorry, Sorry

    Correct Answer
    B. Acknowledge, Apologize and Assure
    Explanation
    The correct answer is "Acknowledge, Apologize and Assure." This answer suggests that the elements of empathy involve acknowledging the other person's feelings or perspective, apologizing for any harm caused or any mistakes made, and assuring them that steps will be taken to address the situation or prevent it from happening again. This response shows a willingness to take responsibility, show understanding, and provide reassurance, which are key components of empathy.

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  • 18. 

    What are the KPM’s that each CSR is accountable for?

    • A.

      Show up, Eat Lunch, Go home

    • B.

      After Call Work, Average Handle Time, Aux % and Adherence.

    • C.

      Words Typed Per Minute, Calls Taken per Hour, Minutes Taken for Personal Time, What was for Lunch

    • D.

      What you wear to work, How you get to work, How many cups of coffee you have, Who your supervisor is

    Correct Answer
    B. After Call Work, Average Handle Time, Aux % and Adherence.
    Explanation
    The KPMs (Key Performance Metrics) that each CSR (Customer Service Representative) is accountable for include After Call Work, Average Handle Time, Aux %, and Adherence. After Call Work refers to the time spent by the CSR after each call to complete necessary tasks like documentation or follow-ups. Average Handle Time measures the average duration of each call handled by the CSR. Aux % represents the percentage of time the CSR spends in auxiliary states like after-call work or breaks. Adherence refers to the CSR's adherence to their assigned schedule and breaks. These metrics are important for assessing the efficiency and productivity of the CSR in providing customer service.

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  • 19. 

    What is Suburban’s policy on cell phone usage in the Emergency Service Center?

    • A.

      You can use it anywhere as long as it is has the correct ring tone

    • B.

      You can only use it in the rest room

    • C.

      You have to leave it in your car

    • D.

      You can use it in the break room or hallway or outside on your break

    Correct Answer
    D. You can use it in the break room or hallway or outside on your break
    Explanation
    The policy on cell phone usage in the Emergency Service Center at Suburban allows employees to use their cell phones in the break room or hallway or outside on their break.

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  • 20. 

    What is Suburban’s policy on internet usage?

    • A.

      You can go to any site as long as no one else can see your computer

    • B.

      You can only go to workout or cooking web sites

    • C.

      Internet use is intended for business purposes. Internet use is not private and may be monitored and reviewed by the company at any time and from time to time, without notice, and for any legitimate business or legal reason. Employees using the Internet must take reasonable precautions, and comply with all company procedures, to prevent tampering with, virus attack on, or unauthorized access to, Information Technologies and information contained thereon.

    • D.

      You can only go on line after 9:00pm and clothing and shoe sites are especially forbidden

    Correct Answer
    C. Internet use is intended for business purposes. Internet use is not private and may be monitored and reviewed by the company at any time and from time to time, without notice, and for any legitimate business or legal reason. Employees using the Internet must take reasonable precautions, and comply with all company procedures, to prevent tampering with, virus attack on, or unauthorized access to, Information Technologies and information contained thereon.
    Explanation
    The correct answer states that Suburban's policy on internet usage is that it is intended for business purposes. It also mentions that internet use is not private and may be monitored and reviewed by the company at any time and for any legitimate business or legal reason. Employees are required to take precautions to prevent tampering, virus attacks, and unauthorized access to company information. This policy emphasizes the importance of using the internet responsibly and following company procedures to ensure the security of information technologies.

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