2018 Fl Smmc Referral Quiz

30 Questions | By AHSFLTrainer | Last updated: Mar 17, 2022 | Total Attempts: 176

Questions

Settings

Create your own Quiz

Referral Quiz

Questions and Answers

1.

Select the scenario where the caller should be referred to DCF.
- A.
  
  • I want to request another Medicaid Gold Card.
- B.
  
  • I want to request transportation services.
- C.
  
  • I need to change my Primary Care doctor.
- D.
  
  • I have straight Medicaid and need to find a dentist.
2.

"My baby was just born and I need to activate his Medicaid. Who should I call?"
- A.
  
  • DCF
- B.
  
  • SSA
- C.
  
  • AHCA Medicaid Helpline
- D.
  
  • The Health Plan
3.

"Where can I get another Medicaid Gold Card?"
- A.
  
  • SSA
- B.
  
  • AHCA Medicaid Helpline
- C.
  
  • SMMC Help Line
- D.
  
  • DCF
4.

"My name is Dr. Smith and I need to verify the Medicaid eligibility for Jon Doe. Where do I call?"
- A.
  
  • SSA
- B.
  
  • AHCA Medicaid Helpline
- C.
  
  • Provider Needs Eligibility Information
- D.
  
  • DCF
5.

"I just got married and need to change my last name. Who should I call?"
- A.
  
  • Office of Demographic Information
- B.
  
  • DCF/SSA
- C.
  
  • AHCA Medicaid Helpline
- D.
  
  • SMMC Help Line
6.

In which scenario should the caller be referred to the AHCA Medicaid Helpline?
- A.
  
  • I want to apply for Medicaid.
- B.
  
  • I want to change the name on my Medicaid case.
- C.
  
  • I need a list of providers that accept Straight Medicaid.
- D.
  
  • I have SSI and need to update my address.
7.

"I'm enrolled in XYZ Health Plan (HMO) and need to change my doctor. Who do I call?"
- A.
  
  • SMMC Help Line
- B.
  
  • Enrollees cannot change the doctor once enrolled.
- C.
  
  • AHCA Medicaid Helpline
- D.
  
  • XYZ Health Plan (HMO)
8.

"I just lost my job and need to apply for medical and food assistance. Who should I call?"
- A.
  
  • SMMC Help Line
- B.
  
  • DCF
- C.
  
  • AHCA Medicaid Helpline
- D.
  
  • Unemployment Office
9.

"My purse was stolen and I need a new health plan card. Who should I call?"
- A.
  
  • DCF
- B.
  
  • Health Plan
- C.
  
  • AHCA Medicaid Helpline
- D.
  
  • SMMC Help Line
10.

I need a list of doctors affiliated with my health plan. Who should I call?
- A.
  
  • DCF
- B.
  
  • Health Plan
- C.
  
  • AHCA Medicaid Helpline
- D.
  
  • SMMC Help Line
11.

"I live in a nursing home and they stopped providing breakfast, they have not given me my meds for 2 days, and they have not changed my wound dressing for over 2 days. Who do I report this to?"
- A.
  
  • SSA
- B.
  
  • AHCA Medicaid Helpline
- C.
  
  • Abuse Hotline
- D.
  
  • APD
12.

"I need to pick one of the Obamacare plans, where should I call?"
- A.
  
  • Department of Elder Affairs
- B.
  
  • Agency for Healthcare Administration
- C.
  
  • Social Security Administration
- D.
  
  • Affordable Care Act or Obama Care
13.

Caller says: "My grandmother has passed and you all keep sending her letters about enrolling into a plan. Please stop, it makes me sad." Where should you refer?
- A.
  
  • AHCA Medicaid Helpline
- B.
  
  • SSA or DCF
- C.
  
  • TPL Corrections
- D.
  
  • Medicare
14.

Caller says: "I just moved from Miami to Leon County. I'm still covered under the Dade County health plan and need to get my prescriptions." Where should you refer the caller?
- A.
  
  • The Dade County MMA plan
- B.
  
  • The Leon county MMA plan
- C.
  
  • The AHCA Medicaid Helpline
- D.
  
  • Leon County Pharmacy
15.

Caller says: "I am 85 years old and need to find out if I qualify for elderly services. I heard the state can help older people with getting help in their home." Where should you refer?
- A.
  
  • Department of Children and Families
- B.
  
  • Department of Elder Affairs
- C.
  
  • Agency for Persons with Disabilities
- D.
  
  • Elderly Foundation of America
16.

Caller says: "Someone has been using my Medicaid card to get pain medication. The pharmacy said they have filled over 10 prescriptions for a strong pain medication I don't even take. Someone is pretending to be me! " Where should you refer?
- A.
  
  • Agency for Healthcare Administration
- B.
  
  • Social Security Administration
- C.
  
  • Medicaid Fraud Hotline
- D.
  
  • Provider Eligibility Helpline
17.

Caller says: "I need to get a brochure of all plans available in my region, where can I get it?"
- A.
  
  • SMMC Website
- B.
  
  • Post Office
- C.
  
  • DCF Office
- D.
  
  • Clerk of Court Office
18.

"I just found out that I 'm pregnant and I need to apply for Pregnancy Medicaid." Where should you refer?
- A.
  
  • Healthy Babies and Children
- B.
  
  • Florida Moms Association
- C.
  
  • AHCA Medicaid Helpline
- D.
  
  • Department of Children and Families
19.

The caller states her child has autism and needs information on the APD waiver, where should you refer?
- A.
  
  • Department of Elder Affairs
- B.
  
  • Agency for Healthcare Administration
- C.
  
  • Department of Children and Families
- D.
  
  • Agency for Persons with Disabilities
20.

The caller states they need another MediKids blue card. Where should you refer?
- A.
  
  • MediKids
- B.
  
  • KidCare
- C.
  
  • DCF
- D.
  
  • SSA
21.

The caller wants to find out if a mouth guard is covered under her plan for children's dental. Where should you refer?
- A.
  
  APD
- B.
  
  • DCF
- C.
  
  • AHCA
- D.
  
  • Health Plan
22.

The caller needs to find out about Medicare prescription coverage. Where should you refer?
- A.
  
  • SSA
- B.
  
  • Medicare
- C.
  
  • DCF
- D.
  
  • AHCA
23.

The caller needs to update a private insurance on their case. Where should you refer?
- A.
  
  • SSA
- B.
  
  • DCF
- C.
  
  • AHCA
- D.
  
  • Third Party Liability
24.

The caller has questions about how Share of Cost works, where should you refer?
- A.
  
  • SSA
- B.
  
  • AHCA
- C.
  
  • DCF
- D.
  
  • DOEA
25.

The caller has questions about their Medicare Advantage Plan, where should they call?
- A.
  
  • SSA
- B.
  
  • DOEA
- C.
  
  • Medicare
- D.
  
  • AHCA