Trivia Quiz: SMB Solutions For Account Managers

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Trivia Quiz: SMB Solutions For Account Managers - Quiz

Cisco 650-179 SMB Solutions for Account Managers


Questions and Answers
  • 1. 

    Which business portfolio is appropriate for the customer who has sophisticated requirements and is looking for scalability?

    • A.

      Built for Small Business

    • B.

      Fit Small Business

    • C.

      Right for Small Business

    • D.

      Simple Small Business

    Correct Answer
    B. Fit Small Business
    Explanation
    Fit Small Business is the appropriate business portfolio for the customer with sophisticated requirements and looking for scalability. This portfolio is designed specifically for small businesses, offering solutions and resources that cater to their unique needs. It provides a range of tools and services that can be scaled up as the business grows, ensuring that the customer's requirements are met effectively.

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  • 2. 

    Which Built for Small Business Cisco security product offers a simplified out-of-the-box solution for the small business customer?

    • A.

      Cisco SA500 Series

    • B.

      Cisco 800 Series ISR G2

    • C.

      Cisco 2900 Series ISR G2

    • D.

      Cisco ASA 5500 Series

    Correct Answer
    A. Cisco SA500 Series
    Explanation
    The Cisco SA500 Series is the correct answer because it is specifically designed for small businesses and offers a simplified out-of-the-box solution. The other options, such as the Cisco 800 Series ISR G2, Cisco 2900 Series ISR G2, and Cisco ASA 5500 Series, may offer security solutions but may not be as tailored or simplified for small business customers.

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  • 3. 

    Which series in the Cisco Unified IP Phone Portfolio includes a conference phone and wireless IP phone?

    • A.

      3900 Series

    • B.

      6900 Series

    • C.

      7900 Series

    • D.

      8900 Series

    Correct Answer
    C. 7900 Series
    Explanation
    The 7900 Series in the Cisco Unified IP Phone Portfolio includes a conference phone and wireless IP phone. This series is specifically designed for businesses that require advanced features such as conferencing capabilities and mobility. The 7900 Series offers a wide range of models to meet the diverse needs of different organizations.

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  • 4. 

    Which two advantages does Cisco Business Edition 3000 have over competitors? (Choose two)

    • A.

      Flexible secure wireless guest and employee access

    • B.

      Lower total cost of ownership

    • C.

      Positioned as a jack-of-all-trades platform

    • D.

      Simplicity of initial configuration and deployment

    • E.

      Use of multiple appliances that support up to 300 users

    Correct Answer(s)
    D. Simplicity of initial configuration and deployment
    E. Use of multiple appliances that support up to 300 users
    Explanation
    The Cisco Business Edition 3000 has two advantages over competitors. Firstly, it offers simplicity of initial configuration and deployment. This means that setting up and getting started with the Cisco Business Edition 3000 is easy and straightforward, saving time and effort for the users. Secondly, it allows the use of multiple appliances that support up to 300 users. This means that the Cisco Business Edition 3000 can accommodate a larger number of users compared to its competitors, providing scalability and flexibility for businesses of different sizes.

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  • 5. 

    What are two advantages that the Cisco SA 520 all-in-one UTM security device has over implementing a typical router in a small business network? (Choose two.)

    • A.

      Access control lists

    • B.

      Higher bandwidth

    • C.

      Virtual private networks

    • D.

      URL filtering

    • E.

      Cisco Intrusion Prevention System

    Correct Answer(s)
    C. Virtual private networks
    E. Cisco Intrusion Prevention System
    Explanation
    The Cisco SA 520 all-in-one UTM security device offers two advantages over implementing a typical router in a small business network. Firstly, it provides Virtual Private Networks (VPNs), which allow for secure remote access to the network, ensuring that data transmission is encrypted and protected. Secondly, it includes the Cisco Intrusion Prevention System, which detects and prevents network attacks, ensuring the network's security and integrity. These two features enhance the overall security and functionality of the network, making the Cisco SA 520 a better choice for small businesses compared to a typical router.

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  • 6. 

    What are the three main pillars of the Cisco One Product Portfolio for small business customer*?

    • A.

      Collaborate, simplify, virtualized

    • B.

      Communicate, share, unify

    • C.

      Connect, secure, communicate

    • D.

      Converge, connect, secure

    Correct Answer
    C. Connect, secure, communicate
    Explanation
    The three main pillars of the Cisco One Product Portfolio for small business customers are connect, secure, and communicate. This means that the portfolio is designed to provide solutions that enable businesses to establish reliable connections, ensure the security of their networks and data, and facilitate effective communication within the organization. These pillars highlight the importance of connectivity, cybersecurity, and effective communication for small businesses in today's digital age.

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  • 7. 

    Which three elements are included with Cisco Small Business Support Service? (Choose three.)

    • A.

      Software upgrades and updates

    • B.

      Cisco SMART net

    • C.

      Next business day advanced hardware replacement

    • D.

      Access to the Cisco Small Business Support Center

    • E.

      Access to the Cisco Small Business University

    • F.

      Five-year subscription terms

    Correct Answer(s)
    A. Software upgrades and updates
    C. Next business day advanced hardware replacement
    D. Access to the Cisco Small Business Support Center
    Explanation
    The three elements included with Cisco Small Business Support Service are software upgrades and updates, next business day advanced hardware replacement, and access to the Cisco Small Business Support Center. This means that customers who subscribe to this service will receive regular software upgrades and updates to keep their systems up-to-date, as well as the assurance of next business day replacement for any hardware issues. Additionally, they will have access to the Cisco Small Business Support Center, which provides resources and assistance for troubleshooting and resolving any technical issues.

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  • 8. 

    Which two key purchase decision factors are most important to a target customer considering the Cisco Unified Communications 300 Series? (Choose two.)

    • A.

      Bandwidth

    • B.

      Cost

    • C.

      Customization

    • D.

      Scalability

    • E.

      Service

    Correct Answer(s)
    B. Cost
    E. Service
    Explanation
    The two key purchase decision factors that are most important to a target customer considering the Cisco Unified Communications 300 Series are cost and service. Cost is a crucial factor as it determines the affordability and value for money of the product. Service is also important as customers want reliable and efficient support to ensure smooth operation and minimal downtime. Customization, scalability, and bandwidth may also be important factors, but the question specifically asks for the two most important factors.

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  • 9. 

    Which two protocols provide investment protection to Cisco SPA phone owners who are migrating from a hosted offering with a major third-party call control system to an on-premises Cisco unified communications 5000 series? (Choose two)

    • A.

      SIP

    • B.

      SMTP

    • C.

      SNMP

    • D.

      SPCP

    • E.

      SSL

    Correct Answer(s)
    A. SIP
    D. SPCP
    Explanation
    SIP (Session Initiation Protocol) and SPCP (Smart Phone Control Protocol) are the two protocols that provide investment protection to Cisco SPA phone owners when migrating from a hosted offering with a major third-party call control system to an on-premises Cisco unified communications 5000 series. SIP is a signaling protocol used for initiating, maintaining, modifying, and terminating real-time sessions that involve video, voice, messaging, and other communications applications and services. SPCP is a proprietary Cisco protocol that allows Cisco IP phones to communicate with Cisco Unified Communications Manager Express (CME) or Cisco Unified Communications Manager (CUCM) for call control and configuration.

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  • 10. 

    Which two options are competitive advantages of Cisco RV Series Routers? (Choose two.)

    • A.

      Provide a port to connect a fax machine

    • B.

      Easy-to-use, simplified configuration GUI

    • C.

      Enhanced features: VLANs, ACL, QoS, IPv6, and cloud services (some models)

    • D.

      Embedded wireless included with all routers

    • E.

      Protect Link Web included with all routers

    Correct Answer(s)
    B. Easy-to-use, simplified configuration GUI
    C. Enhanced features: VLANs, ACL, QoS, IPv6, and cloud services (some models)
    Explanation
    The Cisco RV Series Routers offer two competitive advantages. Firstly, they provide an easy-to-use and simplified configuration GUI, making it convenient for users to set up and manage the routers. Secondly, these routers have enhanced features such as VLANs, ACL, QoS, IPv6, and cloud services (available on some models), which provide advanced networking capabilities and flexibility to meet various business requirements.

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  • 11. 

    Which Cisco switches feature all models with a fanless design so that they can run silently and unobtrusively at a customer site?

    • A.

      Cisco 100 Series

    • B.

      Cisco SFE/SGE

    • C.

      Cisco ESW 500 Series

    • D.

      Cisco Catalyst 3560 Series

    Correct Answer
    A. Cisco 100 Series
    Explanation
    The Cisco 100 Series switches feature all models with a fanless design, allowing them to run silently and unobtrusively at a customer site.

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  • 12. 

    True stacking means that you can configure, troubleshoot, and manage a group of switches as a single entity. Which Cisco switches are stackable up to 8 units or 192 ports?

    • A.

      Cisco 300 Series

    • B.

      Cisco Catalysts 2960-S Series

    • C.

      Cisco SFE/SGE Switches

    • D.

      Cisco Catalyst 3560 Series

    Correct Answer
    C. Cisco SFE/SGE Switches
    Explanation
    Cisco SFE/SGE Switches are stackable up to 8 units or 192 ports. This means that multiple switches can be connected together and managed as a single entity, providing ease of configuration, troubleshooting, and management.

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  • 13. 

    Which two options are key competitive selling messages for Cisco 200 Series Switches? (Choose two.)

    • A.

      Competitively priced

    • B.

      Managed as a single stackable unit

    • C.

      Part of a comprehensive network portfolio

    • D.

      Solution-based integration into cloud services

    • E.

      Provides UTM security

    Correct Answer(s)
    A. Competitively priced
    C. Part of a comprehensive network portfolio
    Explanation
    The two key competitive selling messages for Cisco 200 Series Switches are that they are competitively priced and they are part of a comprehensive network portfolio. These messages highlight the affordability of the switches compared to competitors and the fact that they are part of a larger range of networking solutions offered by Cisco. This demonstrates that the switches offer value for money and can be integrated into a wider network infrastructure.

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  • 14. 

    Which is the management tool that enables you to configure and manage the ISR G2 for multiple services?

    • A.

      Cisco ISR G2 Configuration

    • B.

      Cisco Configuration Wizard

    • C.

      Cisco Configuration Portal

    • D.

      Cisco Configuration Professional

    • E.

      Cisco Auto Smart Ports

    Correct Answer
    D. Cisco Configuration Professional
    Explanation
    Cisco Configuration Professional is the management tool that enables you to configure and manage the ISR G2 for multiple services. It is a graphical user interface (GUI) based application that provides a simplified and user-friendly way to configure and manage Cisco routers. With Cisco Configuration Professional, users can easily configure various services such as security, routing, and wireless on the ISR G2 routers. It provides a comprehensive set of features and options for managing the router, making it an ideal tool for network administrators.

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  • 15. 

    Which product would you recommend to an existing SA500 customer who is concerned about Email and Web threat protection?

    • A.

      Cisco Protectlink Web

    • B.

      Cisco Protectlink Gateway

    • C.

      Cisco Protectlink Endpoint Portal

    • D.

      IPS for Cisco Small Business SA500 Series

    Correct Answer
    B. Cisco Protectlink Gateway
    Explanation
    The recommended product for an existing SA500 customer concerned about Email and Web threat protection would be Cisco Protectlink Gateway. This product specifically focuses on providing protection against threats on the web and in emails, addressing the customer's concerns effectively.

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  • 16. 

    Which two features are unique to SPA 525G2 phones compared to SPA 501, SPA 502, SPA 508 phones? (Choose two)

    • A.

      Monochrome backlit display

    • B.

      Dynamic softkeys

    • C.

      Full-duplex speakerphone

    • D.

      Bluetooth

    • E.

      Mobile Link

    Correct Answer(s)
    D. Bluetooth
    E. Mobile Link
    Explanation
    The SPA 525G2 phones have two unique features compared to the SPA 501, SPA 502, and SPA 508 phones. The first unique feature is Bluetooth, which allows for wireless connectivity with other devices such as headsets or mobile phones. The second unique feature is Mobile Link, which enables the phone to connect to a mobile phone via Bluetooth for call handling and synchronization.

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  • 17. 

    Which three options are partner benefits of the Cisco OnPlus Service? (Choose three.)

    • A.

      Deliver managed network services simply and affordably.

    • B.

      Enable customers to self-monitor their networks.

    • C.

      Increase profitability by serving as a trusted advisor.

    • D.

      Provide visibility into a customer's network.

    • E.

      Replace non-Cisco managed network services.

    • F.

      Eliminate troubleshooting of network issues.

    Correct Answer(s)
    A. Deliver managed network services simply and affordably.
    C. Increase profitability by serving as a trusted advisor.
    D. Provide visibility into a customer's network.
    Explanation
    The Cisco OnPlus Service provides partner benefits such as delivering managed network services simply and affordably, increasing profitability by serving as a trusted advisor, and providing visibility into a customer's network. These benefits allow partners to offer efficient and cost-effective network management solutions, enhance their advisory role to customers, and gain insights into the network performance and security of their customers.

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  • 18. 

    Which three options are characteristics of Cisco RV Series Routers? (Choose three)

    • A.

      Browser-based configuration

    • B.

      Hosted security

    • C.

      Integrated voice mail

    • D.

      Survivable remote site telephony

    • E.

      Virtual private network connectivity

    • F.

      Wired and wireless versions

    Correct Answer(s)
    A. Browser-based configuration
    E. Virtual private network connectivity
    F. Wired and wireless versions
    Explanation
    The Cisco RV Series Routers have three main characteristics. Firstly, they offer browser-based configuration, allowing users to easily set up and manage the router through a web browser interface. Secondly, they provide virtual private network (VPN) connectivity, enabling secure remote access to the network. Lastly, the routers are available in both wired and wireless versions, offering flexibility in network connectivity options.

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  • 19. 

    Non-blocking switch fabric is associated with the Cisco 200 and 300 Series Switches. What is the purpose of this feature?

    • A.

      Management

    • B.

      Performance

    • C.

      Quality of service

    • D.

      Security

    Correct Answer
    B. Performance
    Explanation
    Non-blocking switch fabric is a feature associated with the Cisco 200 and 300 Series Switches. This feature is designed to enhance the performance of the switches by allowing simultaneous transmission of data across all ports, without any blocking or congestion. It ensures that data can flow smoothly and efficiently through the switch, resulting in improved network performance and reduced latency. By eliminating bottlenecks and maximizing bandwidth, the non-blocking switch fabric enables the switches to handle high volumes of data traffic effectively.

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  • 20. 

    Which two Cisco switches support IPv6? (Choose two.)

    • A.

      100 Series

    • B.

      300Series

    • C.

      ESW 500 Series

    • D.

      Catalyst 2960 Series

    • E.

      SFE/SGE Switches

    Correct Answer(s)
    A. 100 Series
    B. 300Series
    Explanation
    The correct answer is 100 Series and 300 Series. These two Cisco switches support IPv6.

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  • 21. 

    Several of the Cisco small business switches allow you to assign role to ports depending on what device you are connecting. What is this functionality called?

    • A.

      CDP

    • B.

      UDP-MED

    • C.

      FindIT

    • D.

      SmartPorts

    Correct Answer
    D. SmartPorts
    Explanation
    SmartPorts is the functionality that allows you to assign roles to ports on Cisco small business switches based on the device you are connecting. This feature automatically detects the type of device connected to a port and applies the appropriate configuration to optimize performance and security. It simplifies network management by automatically configuring the port settings, such as VLAN membership, QoS settings, and security policies, based on the device type.

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  • 22. 

    What are two ways in which the use of a Cisco ASA 5505 protects a small business website? (Choose two.)

    • A.

      Prevents the use of instant messenger

    • B.

      Prevents unauthorized access

    • C.

      Prevents suppliers from accessing network

    • D.

      Helps block multimedia

    • E.

      Helps comply with privacy regulations

    Correct Answer(s)
    B. Prevents unauthorized access
    E. Helps comply with privacy regulations
    Explanation
    The use of a Cisco ASA 5505 protects a small business website by preventing unauthorized access. This means that only authorized users will be able to access the website, reducing the risk of data breaches or unauthorized modifications. Additionally, the Cisco ASA 5505 helps comply with privacy regulations by providing features such as firewall and VPN capabilities, ensuring that sensitive data is protected and transmitted securely.

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  • 23. 

    Which three switches have an enhanced limited lifetime warranty that includes next business day hardware replacement (where available), software updates for life of the product and 90-day TAC support? (Choose three)

    • A.

      Cisco 2960-S

    • B.

      Cisco 2975

    • C.

      Cisco 3560

    • D.

      Cisco 3560-X

    • E.

      Cisco 3750

    • F.

      Cisco 3750-X

    Correct Answer(s)
    A. Cisco 2960-S
    D. Cisco 3560-X
    F. Cisco 3750-X
    Explanation
    The correct answer for this question is Cisco 2960-S, Cisco 3560-X, and Cisco 3750-X. These three switches have an enhanced limited lifetime warranty that includes next business day hardware replacement (where available), software updates for life of the product, and 90-day TAC support.

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  • 24. 

    Where is the Cisco OnPlus Network Agent appliance installed?

    • A.

      Cisco-hosted data center

    • B.

      Customer premises

    • C.

      Partner location

    • D.

      Third-party data center

    Correct Answer
    B. Customer premises
    Explanation
    The Cisco OnPlus Network Agent appliance is installed at the customer's premises. This means that the appliance is physically located at the customer's location, rather than being hosted in a Cisco data center, partner location, or third-party data center. Installing the appliance at the customer's premises allows for easier monitoring and management of the network from within the customer's own environment.

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  • 25. 

    How much does Cisco Small Business Partner Design Support charge to provide Cisco technical expertise to help registered partners build and deliver network solutions that solve customer’s small business issues?

    • A.

      $149

    • B.

      $499

    • C.

      $999

    • D.

      No charge

    Correct Answer
    D. No charge
    Explanation
    Cisco Small Business Partner Design Support does not charge any fee to provide Cisco technical expertise to registered partners. They offer their assistance free of cost to help partners build and deliver network solutions that address small business issues.

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  • 26. 

    Which three questions might an Account Manager use to start a conversation about network security risks to a small business customer? (Choose three.)

    • A.

      Have you ever had a problem with employee theft of product?

    • B.

      Have you had a security problem or been compromised in the past?

    • C.

      Have physical security measures been put in place on your premises?

    • D.

      How are you currently protecting against viruses, malware, and web threats?

    • E.

      How concerned are you about e-commerce fraud and web security certificates?

    • F.

      How do you ensure that all PCs and servers are continuously protected?

    Correct Answer(s)
    B. Have you had a security problem or been compromised in the past?
    D. How are you currently protecting against viruses, malware, and web threats?
    F. How do you ensure that all PCs and servers are continuously protected?
    Explanation
    The three questions an Account Manager might use to start a conversation about network security risks to a small business customer are:
    1) Have you had a security problem or been compromised in the past? This question helps to assess the customer's previous experiences with security breaches and their awareness of potential risks.
    2) How are you currently protecting against viruses, malware, and web threats? This question helps to understand the customer's existing security measures and identify any gaps or areas that need improvement.
    3) How do you ensure that all PCs and servers are continuously protected? This question helps to gauge the customer's approach to ongoing security monitoring and maintenance to prevent potential security breaches.

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  • 27. 

    Which two features are available with the Cisco Business Edition 3000? (Cheese two)

    • A.

      Enhanced survivable remote site telephony

    • B.

      Firewall protection and intrusion detection

    • C.

      Interoperability with Cisco Unified Communications Manager

    • D.

      Single number reach and extension mobility

    • E.

      Voice messaging and auto attendant

    Correct Answer(s)
    D. Single number reach and extension mobility
    E. Voice messaging and auto attendant
    Explanation
    The Cisco Business Edition 3000 offers the features of single number reach and extension mobility, which allow users to have their calls forwarded to multiple devices and seamlessly move their calls between different devices. Additionally, it provides voice messaging and auto attendant capabilities, which enable users to receive and manage voicemails and have automated greetings and menu options for callers. These features enhance communication and productivity for businesses using the Cisco Business Edition 3000.

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  • 28. 

    Which option is an important difference between the Cisco Small Business Support Center and the Cisco Small Business Support Community?

    • A.

      Real-time collaboration

    • B.

      Fast access to technical information

    • C.

      Access by partners and customers

    • D.

      Live telephone support

    Correct Answer
    D. Live telephone support
    Explanation
    The important difference between the Cisco Small Business Support Center and the Cisco Small Business Support Community is that the Support Center provides live telephone support, while the Support Community does not. The Support Center allows users to directly speak with support representatives over the phone for immediate assistance, whereas the Support Community is an online platform where users can access technical information and collaborate in real-time, but does not offer live telephone support.

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  • 29. 

    Which option is an enhancement of the Catalyst 2960-S switch over the Catalyst 2960 switch?

    • A.

      Compact form factor

    • B.

      Power over Ethernet

    • C.

      10 Gigabit Ethernet uplinks

    • D.

      48 ports in Fast Ethernet

    Correct Answer
    B. Power over Ethernet
    Explanation
    Power over Ethernet (PoE) is the correct answer because it is an enhancement of the Catalyst 2960-S switch over the Catalyst 2960 switch. PoE allows the switch to provide power to connected devices, such as IP phones or wireless access points, through the Ethernet cable itself, eliminating the need for separate power cables. This feature enhances convenience and flexibility in network deployments, as it simplifies the installation and management of network devices. The other options, including compact form factor, 10 Gigabit Ethernet uplinks, and 48 ports in Fast Ethernet, do not specifically represent enhancements of the Catalyst 2960-S switch over the Catalyst 2960 switch.

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  • 30. 

    Cisco Enhanced EtherSwitch Service Modules integrate Gigabit Ethernet and Fast Ethernet switch ports within Cisco 3900 and 2900 Series Integrated Services Routers. Which three features do these service modules include? (choose three)

    • A.

      Advanced wireless

    • B.

      Auto Smartports

    • C.

      Cisco EnergyWise

    • D.

      Cisco StackWise

    • E.

      Enhanced PoE

    • F.

      PSTN connectivity

    Correct Answer(s)
    B. Auto Smartports
    C. Cisco EnergyWise
    E. Enhanced PoE
    Explanation
    The Cisco Enhanced EtherSwitch Service Modules include three features: Auto Smartports, Cisco EnergyWise, and enhanced PoE. Auto Smartports allows for automatic configuration of switch ports based on the type of device connected. Cisco EnergyWise enables power management and energy efficiency for network devices. Enhanced PoE provides additional power over Ethernet to support devices that require higher power consumption.

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  • 31. 

    Which two options are requirements of a Cisco Catalyst switch customer? (Choose two.)

    • A.

      Easy-to-use graphical user interfaces

    • B.

      Price conscious

    • C.

      Readiness to invest

    • D.

      Small Business Support Center support

    • E.

      Multiple management options

    Correct Answer(s)
    C. Readiness to invest
    E. Multiple management options
    Explanation
    A Cisco Catalyst switch customer requires readiness to invest as they need to allocate funds for purchasing and maintaining the switch. Additionally, they need multiple management options to have flexibility in managing and configuring the switch based on their specific requirements and preferences.

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  • 32. 

    What is the name of the Cisco small business solution sales framework?

    • A.

      Smart Designs

    • B.

      Smart Business Roadmap

    • C.

      SMB Sales Framework

    • D.

      Small Business Advantage

    • E.

      Small Business Accelerator

    Correct Answer
    B. Smart Business Roadmap
    Explanation
    The correct answer is "Smart Business Roadmap." This framework is designed specifically for Cisco's small business solutions sales. It provides a strategic approach to help businesses navigate their digital transformation journey and achieve their goals. By following this roadmap, businesses can effectively leverage Cisco's small business solutions to enhance their operations, improve productivity, and drive growth.

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  • 33. 

    What are three of the five general business topics that Cisco has defined that small business owners need to think about in terms of running their business? (Choose three)

    • A.

      Server customers better

    • B.

      Use Unified Communications to solve problems

    • C.

      Increase cash flow

    • D.

      Be more productive

    • E.

      Work from anywhere

    • F.

      Hire more staff

    Correct Answer(s)
    A. Server customers better
    D. Be more productive
    E. Work from anywhere
    Explanation
    Cisco has defined three general business topics that small business owners need to think about in terms of running their business. These topics are: server customers better, which involves improving customer service and satisfaction; be more productive, which focuses on increasing efficiency and output; and work from anywhere, which emphasizes the flexibility and mobility of the business. These three topics address important aspects of running a small business and can contribute to its success.

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  • 34. 

    Which Cisco RV Series offers hybrid VPN support, both IPSec and SSL VPN, which enables secure site-to-site and remote access?

    • A.

      RV082

    • B.

      RV110W

    • C.

      RV120W

    • D.

      RV220W

    Correct Answer
    D. RV220W
    Explanation
    The Cisco RV220W offers hybrid VPN support, allowing for both IPSec and SSL VPN connections. This enables secure site-to-site connections as well as remote access, providing a versatile and flexible solution for VPN connectivity.

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  • 35. 

    Small business owners make decisions based on solving business challenges. What are three methods that are used to clarify the solution being delivered in the solution recommendation or proposal?

    • A.

      Customer responsiveness

    • B.

      Train employees

    • C.

      Better marketing campaigns

    • D.

      Operational efficiency

    • E.

      Repackage and pricing strategy

    • F.

      Increase market share

    Correct Answer(s)
    A. Customer responsiveness
    B. Train employees
    D. Operational efficiency
    Explanation
    Small business owners make decisions based on solving business challenges. To clarify the solution being delivered in the solution recommendation or proposal, three methods can be used. Firstly, customer responsiveness is important as it involves actively listening to customers' needs and feedback to ensure that the solution meets their requirements. Secondly, training employees is crucial to ensure that they have the necessary skills and knowledge to implement the solution effectively. Finally, operational efficiency plays a significant role in clarifying the solution, as it involves streamlining processes and optimizing resources to achieve the desired outcome. These three methods help small business owners in ensuring that the solution being delivered effectively addresses the business challenges they are facing.

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  • 36. 

    What is the name of the Cisco industry-leading small business unified communications solution?

    • A.

      Cisco Telephony System for Small Business

    • B.

      Cisco IP Phone System

    • C.

      Cisco IP Communications System

    • D.

      Cisco Smart Business Communications System

    • E.

      Cisco Integrated Communications Services System

    Correct Answer
    D. Cisco Smart Business Communications System
    Explanation
    The correct answer is Cisco Smart Business Communications System. This solution is designed specifically for small businesses and provides unified communications capabilities, including voice, video, messaging, and mobility features. It offers a range of communication tools and services to help small businesses improve productivity and collaboration within their organization.

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  • 37. 

    A WebEx Meeting Center customer is using a headset and microphone connected to their computer. Which Cisco WebEx audio feature is the customer using?

    • A.

      Integrated VoIP

    • B.

      Network-based recording

    • C.

      Mixed-mode audio

    • D.

      Teleconference

    Correct Answer
    A. Integrated VoIP
    Explanation
    The customer is using the integrated VoIP feature in Cisco WebEx. This means that they are using their headset and microphone connected to their computer to transmit and receive audio during the WebEx meeting. Integrated VoIP allows participants to use their computer's audio capabilities instead of dialing in through a phone line.

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  • 38. 

    Which Cisco resource provides partners with pre-tested and flexible solutions that mitigate risk and provide investment protection for their customers?

    • A.

      Quote Builder

    • B.

      Cisco Capital

    • C.

      SMB University

    • D.

      Smart Designs

    • E.

      Cisco Small Business NFR Program

    Correct Answer
    D. Smart Designs
    Explanation
    Smart Designs is the correct answer because it is a Cisco resource that offers pre-tested and flexible solutions for partners. These solutions help partners mitigate risk and provide investment protection for their customers. Smart Designs provide a range of design guides, best practices, and validated designs that partners can use to deliver reliable and efficient solutions to their customers. By leveraging Smart Designs, partners can ensure that their solutions are well-tested and tailored to meet their customers' specific needs, reducing the risk of implementation issues and maximizing the return on investment for their customers.

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  • 39. 

    Which Cisco Integrated Services Routers are fixed-configuration platforms?

    • A.

      Cisco 800 ISR Series

    • B.

      Cisco 1900 ISR Series

    • C.

      Cisco 2900 ISR Series

    • D.

      Cisco 3900 ISR Series

    Correct Answer
    A. Cisco 800 ISR Series
    Explanation
    The Cisco 800 ISR Series is a fixed-configuration platform because it does not offer modular expansion options. Unlike the other options listed, the Cisco 800 ISR Series cannot be customized or upgraded with additional modules or interfaces. It is designed as a compact and cost-effective solution for small branch offices or remote locations, offering a fixed set of features and capabilities.

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  • 40. 

    The Cisco SA500 Series Security Appliances are built specifically for businesses with less than 100 employees. What are three important benefits of this device? (Choose three.)

    • A.

      Premium support via SMARTnet

    • B.

      Business-grade firewall

    • C.

      Cisco IOS software-based

    • D.

      Site-to-site VPN for remote offices

    • E.

      XML support

    • F.

      Email security

    Correct Answer(s)
    B. Business-grade firewall
    D. Site-to-site VPN for remote offices
    F. Email security
    Explanation
    The Cisco SA500 Series Security Appliances offer three important benefits for businesses with less than 100 employees. Firstly, it provides a business-grade firewall, ensuring robust protection against unauthorized access and malicious attacks. Secondly, it offers site-to-site VPN for remote offices, allowing secure communication and data transfer between different locations. Lastly, it includes email security features, protecting against spam, viruses, and other email-borne threats. These three benefits make the Cisco SA500 Series Security Appliances a suitable choice for small businesses looking for comprehensive network security solutions.

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  • 41. 

    Where can a partner who subscribes to the Cisco OnPlus Service find enablement roadmaps and tips for monetizing the Cisco OnPlus Service?

    • A.

      Cisco OnPlus Community

    • B.

      Cisco OnPlus Service Portal

    • C.

      Cisco OnPlus Service ROI Tool

    • D.

      Cisco OnPlus Service Practice Development

    Correct Answer
    D. Cisco OnPlus Service Practice Development
    Explanation
    The Cisco OnPlus Service Practice Development is the correct answer because it is the most relevant option for finding enablement roadmaps and tips for monetizing the Cisco OnPlus Service. This platform is specifically designed to provide resources and guidance for partners who want to enhance their practice and maximize the value of the OnPlus Service. It is likely to offer comprehensive information and support for partners to develop their skills, strategies, and business plans related to the Cisco OnPlus Service.

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  • 42. 

    Which Cisco partner presales support offering was created to help partners solve their small business customers & business problems with Cisco technology solutions?

    • A.

      Cisco.com

    • B.

      Partner Central

    • C.

      Partner Design Support

    • D.

      Partner Assistance Center

    • E.

      Technical Assistance Center

    Correct Answer
    B. Partner Central
    Explanation
    Partner Central is the correct answer because it is a Cisco partner presales support offering that was specifically created to assist partners in solving their small business customers' business problems using Cisco technology solutions. Partner Central provides resources, tools, and information to help partners navigate and leverage Cisco's products and solutions effectively. It offers access to sales and technical training, marketing resources, deal registration, and support services, enabling partners to better understand and address their customers' needs.

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  • 43. 

    Which technology might a Cisco Unified Communication 300 Series customer select to reduce infrastructure purchases?

    • A.

      BRI

    • B.

      Local PSTN gateway

    • C.

      PRI

    • D.

      SIP trunk

    Correct Answer
    B. Local PSTN gateway
    Explanation
    A Cisco Unified Communication 300 Series customer might select a local PSTN gateway to reduce infrastructure purchases. A local PSTN gateway allows the customer to connect their IP-based communication system to the traditional Public Switched Telephone Network (PSTN) without the need for additional infrastructure or equipment. This eliminates the need for purchasing additional hardware or systems, thereby reducing infrastructure costs.

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  • 44. 

    Which two options are competitive advantages of Cisco 200 and 300 Series Switches in the marketplace? (Choose two.)

    • A.

      CLI

    • B.

      Energy-efficient design

    • C.

      Form factor

    • D.

      Layer 2 switching

    • E.

      More ports per gigabit switch

    Correct Answer(s)
    B. Energy-efficient design
    E. More ports per gigabit switch
    Explanation
    The Cisco 200 and 300 Series Switches have a competitive advantage in the marketplace due to their energy-efficient design. This means that they consume less power and are more environmentally friendly compared to other switches. Additionally, these switches offer more ports per gigabit switch, which provides greater flexibility and scalability for network expansion. This allows businesses to connect more devices and expand their network without the need for additional switches, making it a cost-effective solution.

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  • 45. 

    Cisco ProtectLink Web security service delivers cloud-based web threat protection for an extra layer of security on select Cisco RV Series Routers. Which two functions does the ProtectLink Web security service provide?

    • A.

      Detects unauthorized access to the network

    • B.

      Enforces web-usage policies

    • C.

      Filters out spam on employee email

    • D.

      Scans for spyware and viruses on user machines

    • E.

      URL filtering blocks access to known malicious sites

    Correct Answer(s)
    B. Enforces web-usage policies
    E. URL filtering blocks access to known malicious sites
    Explanation
    The ProtectLink Web security service provides two functions: enforcing web-usage policies and blocking access to known malicious sites through URL filtering. It does not detect unauthorized access to the network, filter spam on employee email, or scan for spyware and viruses on user machines.

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  • 46. 

    Which three options are the primary advantages of deploying the Cisco Smart Business Communications System? (Choose three.)

    • A.

      Meetings and web conferences

    • B.

      Easier for customers to communicate

    • C.

      Everything works together

    • D.

      Rich, consistent communications experience

    • E.

      Supports video voice mail

    • F.

      Upgradeable to 150 voice endpoints

    Correct Answer(s)
    B. Easier for customers to communicate
    D. Rich, consistent communications experience
    E. Supports video voice mail
    Explanation
    The primary advantages of deploying the Cisco Smart Business Communications System include:
    1. Easier for customers to communicate: This system provides features and tools that make it easier for customers to connect and communicate with the business, improving customer satisfaction and engagement.
    2. Rich, consistent communications experience: The system offers a comprehensive set of communication tools, such as voice, video, and messaging, that work seamlessly together, providing a rich and consistent experience for users.
    3. Supports video voicemail: The system allows users to send and receive video voicemails, enhancing communication capabilities and enabling more dynamic and visual messaging.

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  • 47. 

    Which term best describes the Cisco OnPlus offering?

    • A.

      Architecture- based

    • B.

      Cloud-based

    • C.

      Resource-based

    • D.

      Server-based

    Correct Answer
    B. Cloud-based
    Explanation
    The term "cloud-based" best describes the Cisco OnPlus offering because it refers to a service or software that is hosted on remote servers and accessed over the internet. Cisco OnPlus is a cloud-based network management platform that allows businesses to remotely monitor and manage their network devices from anywhere, providing flexibility and scalability. This term indicates that the offering utilizes cloud technology to provide its services, making it accessible and convenient for users.

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  • 48. 

    How many licenses for SSL remote Access VPN are included with the standard purchase of a Cisco SA 520 all-in-one UTM security device?

    • A.

      2

    • B.

      4

    • C.

      6

    • D.

      8

    Correct Answer
    A. 2
    Explanation
    The standard purchase of a Cisco SA 520 all-in-one UTM security device includes 2 licenses for SSL remote Access VPN.

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  • 49. 

    Which two competitive voice advantages does the Cisco Unified Communications 300 Series have over typical key system solutions?

    • A.

      Call conferencing

    • B.

      Integrated wireless

    • C.

      Programmable soft keys

    • D.

      Speed dial and caller ID

    • E.

      Voice mail to email notification

    Correct Answer(s)
    B. Integrated wireless
    E. Voice mail to email notification
    Explanation
    The Cisco Unified Communications 300 Series has two competitive voice advantages over typical key system solutions: integrated wireless and voice mail to email notification. Integrated wireless allows for seamless connectivity and communication without the need for additional hardware or devices. Voice mail to email notification enables users to receive voice messages directly to their email inbox, providing a more convenient and efficient way to access and manage voicemails. These features enhance the overall communication experience and productivity for users.

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  • 50. 

    What is the best way to get Cisco OnPlus up and running for a customer?

    • A.

      Set up user licenses.

    • B.

      Install the software.

    • C.

      Plug into a switch port.

    • D.

      Set up a dedicated PC

    Correct Answer
    C. Plug into a switch port.
    Explanation
    The best way to get Cisco OnPlus up and running for a customer is to plug it into a switch port. This is because Cisco OnPlus is a network management solution that requires connectivity to the network. By plugging it into a switch port, it can establish a connection and start monitoring and managing the network devices. Setting up user licenses, installing the software, or setting up a dedicated PC are not necessary steps for getting Cisco OnPlus up and running.

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  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jul 18, 2012
    Quiz Created by
    Psubo1082
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