Trivia Quiz: SMB Solutions For Account Managers

Cisco Small Business Partner Design Support does not charge any fee to provide Cisco technical expertise to registered partners. They offer their assistance free of cost to help partners build and deliver network solutions that address small business issues.

The Cisco 800 ISR Series is a fixed-configuration platform because it does not offer modular expansion options. Unlike the other options listed, the Cisco 800 ISR Series cannot be customized or upgraded with additional modules or interfaces. It is designed as a compact and cost-effective solution for small branch offices or remote locations, offering a fixed set of features and capabilities.

If a business has a subscription to the WebEx Meeting Center small business offering, the maximum number of participants a host can invite to a WebEx meeting is 25.

Fit Small Business is the appropriate business portfolio for the customer with sophisticated requirements and looking for scalability. This portfolio is designed specifically for small businesses, offering solutions and resources that cater to their unique needs. It provides a range of tools and services that can be scaled up as the business grows, ensuring that the customer's requirements are met effectively.

The 7900 Series in the Cisco Unified IP Phone Portfolio includes a conference phone and wireless IP phone. This series is specifically designed for businesses that require advanced features such as conferencing capabilities and mobility. The 7900 Series offers a wide range of models to meet the diverse needs of different organizations.

UTM stands for Unified Threat Management. This term refers to a comprehensive approach to network security that combines multiple security features into a single device or software. These features may include firewall, antivirus, intrusion detection and prevention, virtual private networking (VPN), content filtering, and more. UTM security gateways are becoming more popular in small business networks as they provide a simplified and integrated solution for protecting against various threats.

The three main pillars of the Cisco One Product Portfolio for small business customers are connect, secure, and communicate. This means that the portfolio is designed to provide solutions that enable businesses to establish reliable connections, ensure the security of their networks and data, and facilitate effective communication within the organization. These pillars highlight the importance of connectivity, cybersecurity, and effective communication for small businesses in today's digital age.

SmartPorts is the functionality that allows you to assign roles to ports on Cisco small business switches based on the device you are connecting. This feature automatically detects the type of device connected to a port and applies the appropriate configuration to optimize performance and security. It simplifies network management by automatically configuring the port settings, such as VLAN membership, QoS settings, and security policies, based on the device type.

The standard purchase of a Cisco SA 520 all-in-one UTM security device includes 2 licenses for SSL remote Access VPN.

Non-blocking switch fabric is a feature associated with the Cisco 200 and 300 Series Switches. This feature is designed to enhance the performance of the switches by allowing simultaneous transmission of data across all ports, without any blocking or congestion. It ensures that data can flow smoothly and efficiently through the switch, resulting in improved network performance and reduced latency. By eliminating bottlenecks and maximizing bandwidth, the non-blocking switch fabric enables the switches to handle high volumes of data traffic effectively.

The Cisco OnPlus Network Agent appliance is installed at the customer's premises. This means that the appliance is physically located at the customer's location, rather than being hosted in a Cisco data center, partner location, or third-party data center. Installing the appliance at the customer's premises allows for easier monitoring and management of the network from within the customer's own environment.

The Cisco RV220W offers hybrid VPN support, allowing for both IPSec and SSL VPN connections. This enables secure site-to-site connections as well as remote access, providing a versatile and flexible solution for VPN connectivity.

The customer is using the integrated VoIP feature in Cisco WebEx. This means that they are using their headset and microphone connected to their computer to transmit and receive audio during the WebEx meeting. Integrated VoIP allows participants to use their computer's audio capabilities instead of dialing in through a phone line.

The term "cloud-based" best describes the Cisco OnPlus offering because it refers to a service or software that is hosted on remote servers and accessed over the internet. Cisco OnPlus is a cloud-based network management platform that allows businesses to remotely monitor and manage their network devices from anywhere, providing flexibility and scalability. This term indicates that the offering utilizes cloud technology to provide its services, making it accessible and convenient for users.

SIP (Session Initiation Protocol) and SPCP (Smart Phone Control Protocol) are the two protocols that provide investment protection to Cisco SPA phone owners when migrating from a hosted offering with a major third-party call control system to an on-premises Cisco unified communications 5000 series. SIP is a signaling protocol used for initiating, maintaining, modifying, and terminating real-time sessions that involve video, voice, messaging, and other communications applications and services. SPCP is a proprietary Cisco protocol that allows Cisco IP phones to communicate with Cisco Unified Communications Manager Express (CME) or Cisco Unified Communications Manager (CUCM) for call control and configuration.

The correct answer is Cisco Smart Business Communications System. This solution is designed specifically for small businesses and provides unified communications capabilities, including voice, video, messaging, and mobility features. It offers a range of communication tools and services to help small businesses improve productivity and collaboration within their organization.

The important difference between the Cisco Small Business Support Center and the Cisco Small Business Support Community is that the Support Center provides live telephone support, while the Support Community does not. The Support Center allows users to directly speak with support representatives over the phone for immediate assistance, whereas the Support Community is an online platform where users can access technical information and collaborate in real-time, but does not offer live telephone support.

The correct answer is "Smart Business Roadmap." This framework is designed specifically for Cisco's small business solutions sales. It provides a strategic approach to help businesses navigate their digital transformation journey and achieve their goals. By following this roadmap, businesses can effectively leverage Cisco's small business solutions to enhance their operations, improve productivity, and drive growth.

The Cisco SA500 Series is the correct answer because it is specifically designed for small businesses and offers a simplified out-of-the-box solution. The other options, such as the Cisco 800 Series ISR G2, Cisco 2900 Series ISR G2, and Cisco ASA 5500 Series, may offer security solutions but may not be as tailored or simplified for small business customers.

Cisco Business Edition 3000 supports a centralized call processing deployment model, which means that one system can support a company central site and several remote sites. The question asks for the maximum number of total sites that can be supported. The correct answer is 10, indicating that the Cisco Business Edition 3000 can support up to 10 total sites in this deployment model.

The Cisco 100 Series switches feature all models with a fanless design, allowing them to run silently and unobtrusively at a customer site.

A business customer can achieve the following three options using WebEx meeting center:
1) Collaborate with remote suppliers: WebEx meeting center allows businesses to connect and collaborate with suppliers who are located remotely, enabling effective communication and coordination.
2) Reduce travel time and expense: By using WebEx meeting center, businesses can conduct virtual meetings, eliminating the need for employees to travel to different locations, thereby saving time and reducing travel expenses.
3) Share applications on a desktop: WebEx meeting center enables businesses to share applications and documents on a desktop, allowing for real-time collaboration and efficient sharing of information among team members.

Cisco Configuration Professional is the management tool that enables you to configure and manage the ISR G2 for multiple services. It is a graphical user interface (GUI) based application that provides a simplified and user-friendly way to configure and manage Cisco routers. With Cisco Configuration Professional, users can easily configure various services such as security, routing, and wireless on the ISR G2 routers. It provides a comprehensive set of features and options for managing the router, making it an ideal tool for network administrators.

The recommended product for an existing SA500 customer concerned about Email and Web threat protection would be Cisco Protectlink Gateway. This product specifically focuses on providing protection against threats on the web and in emails, addressing the customer's concerns effectively.

Cisco SFE/SGE Switches are stackable up to 8 units or 192 ports. This means that multiple switches can be connected together and managed as a single entity, providing ease of configuration, troubleshooting, and management.

Smart Designs is the correct answer because it is a Cisco resource that offers pre-tested and flexible solutions for partners. These solutions help partners mitigate risk and provide investment protection for their customers. Smart Designs provide a range of design guides, best practices, and validated designs that partners can use to deliver reliable and efficient solutions to their customers. By leveraging Smart Designs, partners can ensure that their solutions are well-tested and tailored to meet their customers' specific needs, reducing the risk of implementation issues and maximizing the return on investment for their customers.

The Cisco RV Series Routers offer two competitive advantages. Firstly, they provide an easy-to-use and simplified configuration GUI, making it convenient for users to set up and manage the routers. Secondly, these routers have enhanced features such as VLANs, ACL, QoS, IPv6, and cloud services (available on some models), which provide advanced networking capabilities and flexibility to meet various business requirements.

The correct answer for this question is Cisco 2960-S, Cisco 3560-X, and Cisco 3750-X. These three switches have an enhanced limited lifetime warranty that includes next business day hardware replacement (where available), software updates for life of the product, and 90-day TAC support.

Partner Central is the correct answer because it is a Cisco partner presales support offering that was specifically created to assist partners in solving their small business customers' business problems using Cisco technology solutions. Partner Central provides resources, tools, and information to help partners navigate and leverage Cisco's products and solutions effectively. It offers access to sales and technical training, marketing resources, deal registration, and support services, enabling partners to better understand and address their customers' needs.

The Cisco SA500 Series Security Appliances offer three important benefits for businesses with less than 100 employees. Firstly, it provides a business-grade firewall, ensuring robust protection against unauthorized access and malicious attacks. Secondly, it offers site-to-site VPN for remote offices, allowing secure communication and data transfer between different locations. Lastly, it includes email security features, protecting against spam, viruses, and other email-borne threats. These three benefits make the Cisco SA500 Series Security Appliances a suitable choice for small businesses looking for comprehensive network security solutions.

The best way to get Cisco OnPlus up and running for a customer is to plug it into a switch port. This is because Cisco OnPlus is a network management solution that requires connectivity to the network. By plugging it into a switch port, it can establish a connection and start monitoring and managing the network devices. Setting up user licenses, installing the software, or setting up a dedicated PC are not necessary steps for getting Cisco OnPlus up and running.

The Cisco Business Edition 3000 offers two customer value propositions. Firstly, it enables a smooth migration from outdated TDM systems to IP, allowing businesses to upgrade their communication infrastructure seamlessly. Secondly, it provides a value-priced Cisco Unified Communications solution specifically designed for medium-sized businesses, offering advanced functionality and scalability up to 1000 users at an affordable cost.

The use of a Cisco ASA 5505 protects a small business website by preventing unauthorized access. This means that only authorized users will be able to access the website, reducing the risk of data breaches or unauthorized modifications. Additionally, the Cisco ASA 5505 helps comply with privacy regulations by providing features such as firewall and VPN capabilities, ensuring that sensitive data is protected and transmitted securely.

The three elements included with Cisco Small Business Support Service are software upgrades and updates, next business day advanced hardware replacement, and access to the Cisco Small Business Support Center. This means that customers who subscribe to this service will receive regular software upgrades and updates to keep their systems up-to-date, as well as the assurance of next business day replacement for any hardware issues. Additionally, they will have access to the Cisco Small Business Support Center, which provides resources and assistance for troubleshooting and resolving any technical issues.

All Cisco SPA IP Phones have the selling feature of high-definition voice. This means that these phones provide superior sound quality, allowing for clear and crisp voice communication. High-definition voice enhances the overall user experience by ensuring that conversations are more natural and easier to understand. This feature is available across all Cisco SPA IP Phones, making them a reliable choice for businesses and individuals who prioritize excellent audio quality in their communication devices.

The Cisco OnPlus Service Practice Development is the correct answer because it is the most relevant option for finding enablement roadmaps and tips for monetizing the Cisco OnPlus Service. This platform is specifically designed to provide resources and guidance for partners who want to enhance their practice and maximize the value of the OnPlus Service. It is likely to offer comprehensive information and support for partners to develop their skills, strategies, and business plans related to the Cisco OnPlus Service.

The two key purchase decision factors that are most important to a target customer considering the Cisco Unified Communications 300 Series are cost and service. Cost is a crucial factor as it determines the affordability and value for money of the product. Service is also important as customers want reliable and efficient support to ensure smooth operation and minimal downtime. Customization, scalability, and bandwidth may also be important factors, but the question specifically asks for the two most important factors.

The SPA 525G2 phones have two unique features compared to the SPA 501, SPA 502, and SPA 508 phones. The first unique feature is Bluetooth, which allows for wireless connectivity with other devices such as headsets or mobile phones. The second unique feature is Mobile Link, which enables the phone to connect to a mobile phone via Bluetooth for call handling and synchronization.

Cisco has defined three general business topics that small business owners need to think about in terms of running their business. These topics are: server customers better, which involves improving customer service and satisfaction; be more productive, which focuses on increasing efficiency and output; and work from anywhere, which emphasizes the flexibility and mobility of the business. These three topics address important aspects of running a small business and can contribute to its success.

The Cisco RV Series Routers have three main characteristics. Firstly, they offer browser-based configuration, allowing users to easily set up and manage the router through a web browser interface. Secondly, they provide virtual private network (VPN) connectivity, enabling secure remote access to the network. Lastly, the routers are available in both wired and wireless versions, offering flexibility in network connectivity options.

The Cisco Business Edition 3000 offers the features of single number reach and extension mobility, which allow users to have their calls forwarded to multiple devices and seamlessly move their calls between different devices. Additionally, it provides voice messaging and auto attendant capabilities, which enable users to receive and manage voicemails and have automated greetings and menu options for callers. These features enhance communication and productivity for businesses using the Cisco Business Edition 3000.

The three questions an Account Manager might use to start a conversation about network security risks to a small business customer are:
1) Have you had a security problem or been compromised in the past? This question helps to assess the customer's previous experiences with security breaches and their awareness of potential risks.
2) How are you currently protecting against viruses, malware, and web threats? This question helps to understand the customer's existing security measures and identify any gaps or areas that need improvement.
3) How do you ensure that all PCs and servers are continuously protected? This question helps to gauge the customer's approach to ongoing security monitoring and maintenance to prevent potential security breaches.

The Cisco 200 and 300 Series Switches have a competitive advantage in the marketplace due to their energy-efficient design. This means that they consume less power and are more environmentally friendly compared to other switches. Additionally, these switches offer more ports per gigabit switch, which provides greater flexibility and scalability for network expansion. This allows businesses to connect more devices and expand their network without the need for additional switches, making it a cost-effective solution.

The two key competitive selling messages for Cisco 200 Series Switches are that they are competitively priced and they are part of a comprehensive network portfolio. These messages highlight the affordability of the switches compared to competitors and the fact that they are part of a larger range of networking solutions offered by Cisco. This demonstrates that the switches offer value for money and can be integrated into a wider network infrastructure.

The ProtectLink Web security service provides two functions: enforcing web-usage policies and blocking access to known malicious sites through URL filtering. It does not detect unauthorized access to the network, filter spam on employee email, or scan for spyware and viruses on user machines.

The Cisco Unified Communications 300 Series has two competitive voice advantages over typical key system solutions: integrated wireless and voice mail to email notification. Integrated wireless allows for seamless connectivity and communication without the need for additional hardware or devices. Voice mail to email notification enables users to receive voice messages directly to their email inbox, providing a more convenient and efficient way to access and manage voicemails. These features enhance the overall communication experience and productivity for users.

The second-generation Cisco Integrated Services Routers differ from the original Integrated Services Routers by offering unified communications. This means that the routers have the capability to integrate various communication services, such as voice, video, and data, into a single platform. This allows for more efficient and streamlined communication within a network.

A Cisco Catalyst switch customer requires readiness to invest as they need to allocate funds for purchasing and maintaining the switch. Additionally, they need multiple management options to have flexibility in managing and configuring the switch based on their specific requirements and preferences.

The Cisco 2911 router can support 100 concurrent rich media collaboration sessions when equipped with the appropriate WAN access connectivity services. This means that it has the necessary capabilities to handle the bandwidth and processing requirements for multiple users engaging in activities such as video conferencing, voice calls, and data sharing. The other router models listed may have different capacities or may require additional upgrades to support the same number of sessions.

The Cisco OnPlus Service provides partner benefits such as delivering managed network services simply and affordably, increasing profitability by serving as a trusted advisor, and providing visibility into a customer's network. These benefits allow partners to offer efficient and cost-effective network management solutions, enhance their advisory role to customers, and gain insights into the network performance and security of their customers.