Service Ce Week Of 6/24/19
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Questions and Answers
- 1.
When scheduling an appointment for Don K CDJ for a recall and diagnostic, what team would you schedule on?
- A.
Don K CDJ Service Team
- B.
Level Two Chrysler Team
- C.
Domestic Express Team
- D.
General Repairs Team
Correct Answer
A. Don K CDJ Service Team -
- 2.
Who are the two advisors we only schedule with for Jim Shorkey Mitsubishi and Kia? Select all that apply.
- A.
Mitsubishi Advisor
- B.
Kia Advisor
- C.
Carmen
- D.
Bob
Correct Answer(s)
A. Mitsubishi Advisor
B. Kia Advisor -
- 3.
When scheduling a customer for a loaner and there's no availability until two weeks out, it's okay if we select the drop off transportation option and leave a note stating the customer would like a loaner.
- A.
True
- B.
False
Correct Answer
B. False -
- 4.
When a customer states they have been to the service department before, what are the three things we search them by before adding them in as a new customer? Select all that apply.
- A.
Phone number
- B.
Name
- C.
Email
- D.
VIN Number
Correct Answer(s)
A. Phone number
B. Name
D. VIN Number -
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Current Version
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Jun 26, 2019Quiz Edited by
ProProfs Editorial Team -
Jun 19, 2019Quiz Created by
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