Self Assessment Test
Customer service is a vital part of a number of occupations, and if you find yourself dealing with consumers regularly, perhaps this quiz will give you a look into the way you should conduct yourself in a professional environment.
- 1.
One customer just said to you, "The service is terrible." You should say, " I realize our service is poor today. We are understaffed so i apologize."
- A.
Disagree
- B.
Agree
- C.
Strongly Disagree
- D.
Strongly Agree
-
- 2.
It's been a very busy day, and you have just gotten a complaint. This is the third time today that the same customer has complained to an employee about the same problem. Your best course of action is to apologize to the customer and ask if she would like to speak to a supervisor.
- A.
Disagree
- B.
Disagree
- C.
Strongly Disagree
- D.
Strongly Agree
-
- 3.
Each shift you have to complete several tasks before leaving for the day. It is near the end of the shift and you probably will not have enough time to complete all of your assigned duties. The best thing to do is tell the employees on the next shift that the tasks are unfinished and ask them to finish it.
- A.
Disagree
- B.
Strongly Disagree
- C.
Agree
- D.
Strongly Disagree
-
- 4.
One of your customers is irate and has just yelled at you because you were slow in responding to a request he had made. You should call the manager and ask him/her to deal with the customer.
- A.
Agree
- B.
Disagree
- C.
Strongly Agree
- D.
Strongly Disagree
-
- 5.
An employee in your department has been coming to work 20 minutes late for the past week. The rest of the employees have picked up the slack so far, but everyone is becoming angry. You should explain to the employee how being late hurts the department's ability to get things done and they should try to get to work sooner.
- A.
Agree
- B.
Strongly Disagree
- C.
Strongly Agree
- D.
Disagree
-
- 6.
You can describe yourself as someone who is helpful and unselfish with others?
- A.
Agree
- B.
Strongly Agree
-
- 7.
You describe yourself as a very reliable person?
- A.
Agree
- B.
Disagree
- C.
Strongly Agree
- D.
Strongly Disagree
-
- 8.
You describe yourself as someone who can be tense at times?
- A.
Agree
- B.
Disagree
- C.
Strongly Agree
- D.
Strongly Disagree
-
- 9.
I am almost always very pleasant?
- A.
Agree
- B.
Disagree
- C.
Strongly Agree
- D.
Strongly Disagree
-
- 10.
It is ok to be late for work at least once a month?
- A.
Agree
- B.
Disagree
- C.
Strongly Agree
- D.
Strongly Disagree
-
- 11.
You describe yourself as someone who generates a lot of enthusiasm?
- A.
Agree
- B.
Disagree
- C.
Strongly Agree
- D.
Strongly Disagree
-
- 12.
You describe yourself as someone who worries a little?
- A.
Agree
- B.
Disagree
- C.
Strongly Agree
- D.
Strongly Disagree
-
- 13.
You describe yourself as someone who is emotionally stable, not easily upset.
- A.
Agree
- B.
Disagree
- C.
Strongly Agree
- D.
Strongly Disagree
-
- 14.
You have been late for work no more than 3 times within the last 2 months?
- A.
Agree
- B.
Disagree
- C.
Strongly Agree
- D.
Strongly Disagree
-
- 15.
You describe yourself as someone who does things efficiently?
- A.
Agree
- B.
Disagree
- C.
Strongly Agree
- D.
Strongly Disagree
-
- 16.
You describe yourself as someone who remains calm in tense situations.
- A.
Agree
- B.
Disagree
- C.
Strongly Agree
- D.
Strongly Disagree
-
- 17.
I am almost never rude?
- A.
Agree
- B.
Disagree
- C.
Strongly Agree
- D.
Strongly Disagree
-
- 18.
I have had more than 2 jobs within the last 2 years?
- A.
Agree
- B.
Disagree
- C.
Strongly Agree
- D.
Strongly Disagree
-
- 19.
You describe yourself as someone who makes plans and follow through with them.
- A.
Agree
- B.
Disagree
- C.
Strongly Agree
- D.
Strongly Disagree
-
- 20.
You describe yourself as someone who likes to reflect, and play with ideas?
- A.
Agree
- B.
Disagree
- C.
Strongly Agree
- D.
Strongly Disagree
-
- 21.
You describe yourself as someone who likes to cooperate with others?
- A.
Agree
- B.
Disagree
- C.
Strongly Agree
- D.
Strongly Disagree
-
- 22.
You describe yourself as someone who likes to correct a situation regardless of the outcome
- A.
Agree
- B.
Disagree
- C.
Strongly Agree
- D.
Strongly Disagree
-
- 23.
You describe yourself as someone who is sometimes depressed or blue?
- A.
Agree
- B.
Disagree
- C.
Strongly Agree
- D.
Strongly Disagree
-
- 24.
You describe yourself as someone who thinks it ok to be late a little because situations will happen?
- A.
Agree
- B.
Disagree
- C.
Strongly Agree
- D.
Strongly Disagree
-
- 25.
You describe yourself as someone who is relaxed and handles stress well?
- A.
Agree
- B.
Disagree
- C.
Strongly Agree
- D.
Strongly Disagree
-
Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
-
Current Version
-
Oct 04, 2017Quiz Edited by
ProProfs Editorial Team -
Nov 09, 2010Quiz Created by
Thewebzone
Back to top