Self Assessment Test

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1. One customer just said to you, "The service is terrible."  You should say, " I realize our service is poor today.  We are understaffed so i apologize."

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About This Quiz
Self Assessment Quizzes & Trivia

Customer service is a vital part of a number of occupations, and if you find yourself dealing with consumers regularly, perhaps this quiz will give you a look into the way you should conduct yourself in a professional environment.

2. It's been a very busy day, and you have just gotten a complaint.  This is the third time today that the same customer has complained to an employee about the same problem.   Your best course of action is to apologize to the customer and ask if she would like to speak to a supervisor.

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3. Each shift you have to complete several tasks before leaving for the day.   It is near the end of the shift and you probably will not have enough time to complete all of your assigned duties.   The best thing to do is tell the employees on the next shift that the tasks are unfinished and ask them to finish it.

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4. One of your customers is irate and has just yelled at you because you were slow in responding to a request he had made.   You should call the manager and ask him/her to deal with the customer.

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5. An employee in your department has been coming to work 20 minutes late for the past week.   The rest of the employees have picked up the slack so far, but everyone is becoming angry.   You should explain to the employee how being late hurts the department's ability to get things done and they should try to get to work sooner.

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6. You can describe yourself as someone who is helpful and unselfish with others?

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7. You describe yourself as a very reliable person?

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8. You describe yourself as someone who can be tense at times?

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9. I am almost always very pleasant?

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10. It is ok to be late for work at least once a month?

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11. You describe yourself as someone who generates a lot of enthusiasm?

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12. You describe yourself as someone who worries a little?

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13. You describe yourself as someone who is emotionally stable, not easily upset.

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14. You have been late for work no more than 3 times within the last 2 months?

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15. You describe yourself as someone who does things efficiently?

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16. You describe yourself as someone who remains calm in tense situations.

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17. I am almost never rude?

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18. I have had more than 2 jobs within the last 2 years?

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19. You describe yourself as someone who makes plans and follow through with them.

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20. You describe yourself as someone who likes to reflect, and play with ideas?

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21. You describe yourself as someone who likes to cooperate with others?

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22. You describe yourself as someone who likes to correct a situation regardless of the outcome

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23. You describe yourself as someone who is sometimes depressed or blue?

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24. You describe yourself as someone who thinks it ok to be late a little because situations will happen?

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25. You describe yourself as someone who is relaxed and handles stress well?

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One customer just said to you, "The service is terrible."  You...
It's been a very busy day, and you have just gotten a complaint. ...
Each shift you have to complete several tasks before leaving for the...
One of your customers is irate and has just yelled at you because you...
An employee in your department has been coming to work 20 minutes late...
You can describe yourself as someone who is helpful and unselfish with...
You describe yourself as a very reliable person?
You describe yourself as someone who can be tense at times?
I am almost always very pleasant?
It is ok to be late for work at least once a month?
You describe yourself as someone who generates a lot of enthusiasm?
You describe yourself as someone who worries a little?
You describe yourself as someone who is emotionally stable, not easily...
You have been late for work no more than 3 times within the last 2...
You describe yourself as someone who does things efficiently?
You describe yourself as someone who remains calm in tense situations.
I am almost never rude?
I have had more than 2 jobs within the last 2 years?
You describe yourself as someone who makes plans and follow through...
You describe yourself as someone who likes to reflect, and play with...
You describe yourself as someone who likes to cooperate with others?
You describe yourself as someone who likes to correct a situation...
You describe yourself as someone who is sometimes depressed or blue?
You describe yourself as someone who thinks it ok to be late a little...
You describe yourself as someone who is relaxed and handles stress...
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