Resident Assistant Post Test

Which of the following is considered an emergency?

• A damaged ceiling tile

• A small hole in the wall

• A temporary loss to a wireless connection

• A power outage

If you were in another residence hall and you witnessed a student violating a policy, it would be your responsiblity to confront the student, enforce the policy, inform the hall management of that respective building, and write an incident report.

• True

• False

During random Health and Safety checks, staff should check rooms that have previously received Health and Safety fines or issues.

• True

• False

The quantity of attendance at your programs is more important than the quality of your programs.

• True

• False

Which of the following is NOT one of the DO's of Resident Assistants pertaining to Social Media?

• Motivate Residents

• Give advice (epecially to freshman)

• Promote Housing and Residence Life/ASU/Hall Events

• Discuss official business

All issues in the buildings  should be put into schooldude and reported to your hall manager?

• True

• False

Culture challenges stereotypes preconceptions; encourages critical thinking; and helps students learn to communicate effectively with people of varied backgrounds.

• True

• False

Good leaders are capable of learning anything?

• True

• False

Which answer best describes the work order steps in chronological order?

• Submit the work order, identify the problem,Record the work order ID, Check status

• Indentify the problem, Submit the work order, Record the work order ID, Check status

• Check status, Identify the problem, Submit the work order, Record the work order ID

• Record the work order ID, Identify the problem, Check status, submit the work order

All incident reports are to be written in:

• 3rd person

• 2nd person

• 1st person

Other than the use of Social Media, name 3 other forms of on-campus resources that you can use to promote your programs to create Public Service Announcement

• ASU Channel 19, Marquee, ASU Radio

• Instagram, Facebook, ASU TV Channel

• Marquee, Flickr, Channel 19

Your budget shouldn't really matter as long as many people attend  your program.

• True

• False

The very existence of your complete charcter is something that the general public needs to know.

• True

• False

When there is a water leak in the building you should:

• Turn the water supply off

• Put a work order first

• Watch the residents get the water up

• Leave and hope the water dries up

FERPA stands for:

• Federal Educational Rights and Protection Act

• Formal Equal Rights and Privacy Act

• Family Educational Rights and Privacy Act

• Family Educational Rights and Privacy Actions

What is the one item that a Resident Assistant should always have during an emergency:

• Cell phone

• Updated roster

• Paper/ pen

• Another Resident Assistant with them

When engaging residents, what is most important

• First impression

• Communication

• Relationship

• All of the above

As a Resident Assistant, what I post on my personal profile has no reflection or affect on the image/brand of the Department of Housing and Residence Life.

• True

• False

The four pillars of Customer Service are:

• Smile at me, Thank me, Look at me, Talk to me

• Laugh at me, Chill with me, Talk about me

• Smile at me. Laugh with me, Look at me, Talk to me

• Look at me, Talk to me, Smile at me, Greet me

Protecting the safety, health, and overall welfare of employees and students at an institution is called____________. 

All Health and Safety fines must be photographed.

• True

• False

The way that you value yourself is called _____

In addition to the ASU Misuse of Electronic or Social Media policy, prepetrators engaging in cyber bullying or misusing electronic/social media can still be held accountable through other policies found in ASU's

• Ram Survival Guide

• Student Planner

• Policies and Procedures Manual

• Student Code of Conduct

As a Resident/Community Assistant, you may build personal relationships with your residents. It is permissible to display your complete character with these students when outside of the building.

• True

• False

Pictures must be taken of the room number of the residents who in the Health and Safety violations.

• True

• False

According to Arthur Chickering, most students 18-24 focus more on

• Emotions

• Relationships

• Identity

• Education

Knowing how you behave and respond to people and emotion is called

Tornado watch indicates that a tornado has been sighted and is definite threat to a given area.

• True

• False

In reference to Maslow's Hierarchy of Needs, what level is safety?

• One

• Three

• Four

• Two

Trusting that you can depend on your skill, abilities and competences when you need them is from

Incident reports are to be written within 48 hours of the incident occurance.

• True

• False

Why is listening important in mediation?

• So you can show the speaker that you care about the issue

• So you can listen to what is not being said

• To observe how things are said or the emotions and attitudes behind the words

• None of the above

• All of the above

When the fire alarm sounds, the first thing residents should do is:

• Leave the building

• Wait for the Resident Assistant to knock on the door

• Open the window

• Turn on the lights in their rooms

The 2nd Health and Safety of the month is to conduct random check of 20 or more rooms.

• True

• False

Which of the following is not how  ASU communicates emergency alerts?

• Email

• Blackboard

• WALB

• Emergency Warning Siren

The understanding of who you are or what you are is called

Residents who will receive a Health and Safety fines must get the yellow copy of the Health and Safety check form.

• True

• False

When completing a round, you should look for all the following except:

• Odd odors

• Noise level

• Suspicious individuals

• Trash

• None of the above

What can you mediate on your level?

• Cyber Bullying

• Threats of Fear

• Visitation Issues

• None of the Above

What role does the Resident Assistant play in the mediation process?

• Neutral third poarty

• Mutual Party

• Negotiator

• Bystander

All of the following fall under Level 2 Misconduct except for which one:

• Theft

• Health and Safety (3rd Offense)

• Trespassing

• Damage to Propery (Less than $500.00)

• Explosive and Arson/Fire

Your projected_________ will be worth the potential________.

• Costs, Response

• Plans, Outcome

• Response, costs

What is the goal of community building?

• Make programming easy

• Meet the needs of the residents

• To have parties

• To connect residents and faculty

____________ is defined as the means of interactions among people in which they create, share, and exchange information and ideas in vitual communities and networks.

• Social Meeting

• Online Dating

• Social Media

• Social Networking

A resident who is arrested off campus will be sent through the HRL judicial Board upon receipt of a police incident report

• True

• False

What types of incidents are reported to HRL judicial Board?

• Visitation (1st offense), Noise, Litter, Disorderly Conduct

• Weapons, Visitation (2nd offense), Gambling, Trespassing

• Falsification, Gambling, Theft, Animals

Pertaining to Social Media, your Professional Identity is the personality in which you provide the public (including potential employers, professional contacts, residents) with information.

• True

• False