This quiz is based on the Video "The Difference: Goods vs. Services (lengt appr. 9 minutes) and texts and other materials you will find inside this quiz.
Look at the video and then answer the following questions. In order to pass this quiz you need to score minimum 70 points out of 100. You may have several attempts.
Training services
Computer software
Health services
Movies
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Perishability in this context means that services are typically consumed at the same time they are puchased
Most services are a combination of goods and srvices having both tangible and intangible aspects
Companies providing services tied to physical location need to pay special attention to their location as well as to their service environment
Exporting perishable services requires special permission from the Ministry of Trade
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Intangibility in this context means that services lack physical characteristics
Services being intangible makes it difficult to evaluate in advance how they will perform
The customer cannot influence the outcome of the service
Inseparability means that the customer takes part in the delivery of the service
It is not possible to store services in inventory
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The customer's mood
The service provider's marketing efforts
The environment in which the service is provided (e.g. colours, noisiness, lighting, amount of other custormers around)
The customer's attitude
The process of the delivery of the service
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Services count for 20% of the world trade
In case of Finland, the exports of services bring a bigger added value than the export of goods
When purchasing services the customer knows beforehand the quality of the purchased service
For marketing services the image of the service/company plays an important reference of quality to the customer
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Services lack physical characteristics
The quality of services is difficult to measure
Products and services are two different things
Goods have a shape and a form
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