# Product Test - Wallet

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| By Nagaraj123006
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Nagaraj123006
Community Contributor
Quizzes Created: 1 | Total Attempts: 194
Questions: 15 | Attempts: 194

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To check your knowledge on wallet !

• 1.

### Do the customers have option not to pay using his/her Wallet?

• A.

Yes

• B.

None of the options

• C.

No, If any bookings taken through APP, M-Site or Website automatically it will be deducted from their wallet

• D.

May be

C. No, If any bookings taken through APP, M-Site or Website automatically it will be deducted from their wallet
Explanation
The correct answer is "No" because if customers make bookings through the APP, M-Site, or Website, the payment will automatically be deducted from their wallet. This implies that customers do not have the option to choose not to pay using their wallet in these cases.

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• 2.

### What is the minimum & maximum wallet refill amount?

• A.

Rs 100/-

• B.

Rs 5000/-

• C.

Rs 50000/-

• D.

Rs 10/-

• E.

Rs 500/-

• F.

Rs 1000/-

A. Rs 100/-
B. Rs 5000/-
Explanation
The minimum wallet refill amount is Rs 100/-, while the maximum wallet refill amount is Rs 5000/-.

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• 3.

### Do the customers have option to withdraw money that has been re-charged/refilled in their Wallet?

• A.

Yes

• B.

No

B. No
Explanation
The customers do not have the option to withdraw money that has been recharged/refilled in their Wallet.

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• 4.

### How will the customer know when a booking has been paid through his/her Wallet?

• A.

Customer will get an automated call on the same

• B.

Customer will get an SMS and E-mail on the fares

• C.

None

• D.

Customer needs to check with operator

B. Customer will get an SMS and E-mail on the fares
Explanation
When a booking has been paid through the customer's Wallet, they will receive an SMS and an email notifying them about the fares. This notification serves as a confirmation that the payment has been successfully made. The SMS and email provide the customer with the necessary information regarding the amount paid and any other relevant details about the booking. This allows the customer to keep track of their transactions and ensures transparency in the payment process.

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• 5.

### A customer named Raj has taken 3hrs 30kms package. Will this booking is applicable for wallet payment?

• A.

Yes

• B.

No

A. Yes
Explanation
Based on the information provided, it is likely that this booking is applicable for wallet payment. The question mentions that the customer, named Raj, has taken a 3-hour 30-kilometer package, but does not provide any specific details about the terms and conditions or limitations of the package. Therefore, it can be assumed that wallet payment is applicable for this booking.

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• 6.

### Vijay is having 300rs in wallet but the trip cost is 400rs. What is process?

• A.

Automatically 300rs will be deducted from wallet and 100rs will be deducted from his wallet on next recharge

• B.

Due to less balance wallet process will not be applicable. So, customer has to pay 400rs in cash

• C.

Automatically 300rs will be deducted from wallet and Vijay has to pay 100rs in cash

• D.

None

C. Automatically 300rs will be deducted from wallet and Vijay has to pay 100rs in cash
Explanation
Due to the insufficient balance in Vijay's wallet, the wallet process will not be applicable. As a result, Vijay will have to pay 400rs in cash for the trip.

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• 7.

### A customer cancelled the booking due to plan change. Cancellation amount of Rs 100/- will be deducted from their wallet?

• A.

Yes, Automatically when a driver or CCE cancel the booking, the amount will be deducted from wallet

• B.

No, Cancellation charges is not applicable as it is a wallet booking

• C.

No, Cancellation charges are applicable and customer has to pay the amount in cash

• D.

Customer has to send a money order to us @ "TaxiForSure"

C. No, Cancellation charges are applicable and customer has to pay the amount in cash
• 8.

### What are the options available to re-charge/refill Wallet?

• A.

Net banking

• B.

Credit card

• C.

Debit card

• D.

Discount coupon code given by TaxiForSure

A. Net banking
B. Credit card
C. Debit card
Explanation
The options available to recharge/refill the wallet are net banking, credit card, and debit card. These methods allow users to add funds to their wallet electronically, providing convenience and flexibility in making payments. Additionally, the option of using a discount coupon code given by TaxiForSure may also be available, allowing users to avail of special offers or discounts while recharging their wallet.

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• 9.

### Customer has made a wallet booking; however, the amount has not been deducted from wallet. What is the resolution?

• A.

Inform the customer that this is not applicable for the current trip and close the call

• B.

Inform the customer not to pay the driver and forward the details to TL to deduct the amount

• C.

Inform the customer to pay in cash due to technical issues.

• D.

None

B. Inform the customer not to pay the driver and forward the details to TL to deduct the amount
Explanation
The correct answer is to inform the customer not to pay the driver and forward the details to TL to deduct the amount. This resolution ensures that the customer is not charged twice for the same trip and that the amount will be deducted from their wallet as intended. By forwarding the details to the TL (Team Leader), the necessary steps can be taken to rectify the technical issue and ensure that the customer's wallet is properly debited.

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• 10.

### Customer refilled 1000rs in wallet. The amount is deducted from his bank account; however, it is not credited in wallet. What is the resolution?

• A.

Inform the customer that due to technical issue it is not credited and provide 24 working hrs

• B.

Inform the customer to wait for 48 working hrs and escalate the same to TL

• C.

Do not handle such calls and transfer the call to supervisor

• D.

Inform the customer that we will refund the amount to his/her account within 7 working days

D. Inform the customer that we will refund the amount to his/her account within 7 working days
Explanation
The resolution in this scenario is to inform the customer that the amount will be refunded to their account within 7 working days. This ensures that the customer is aware of the issue and that steps are being taken to rectify it.

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• 11.

### Look at the below image and Identify which is the wallet booking?

• A.

A

• B.

B

A. A
Explanation
The correct answer is A because it is the only option that shows a wallet being booked. Option B does not show any wallet or booking.

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• 12.

### On RTFS site, which screen can we see the fare SMS details to confirm whether the amount is deducted from wallet?

• A.

RTFS -> Bookings -> SMS Queue

• B.

RTFS -> Misc -> Payment

• C.

RTFS -> Misc -> SMS Queue

• D.

RTFS -> Bookings -> Wallet deduction SMS

C. RTFS -> Misc -> SMS Queue
Explanation
In order to confirm whether the amount is deducted from the wallet, we can go to the "RTFS -> Misc -> SMS Queue" screen. This screen will display the fare SMS details, including any deductions made from the wallet.

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• 13.

### A customer booked a cab using wallet. Do they need to pay anything else to the driver at the end of trip?

• A.

Any parking charges

• B.

Any toll charges

• C.

None

• D.

Traffic waiting charges

A. Any parking charges
B. Any toll charges
Explanation
No, the customer does not need to pay anything else to the driver at the end of the trip. The wallet payment includes all the charges, except for any parking charges or toll charges that may be incurred during the trip.

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• 14.

### CCE can check the wallet balance in RTFS?

• A.

Yes

• B.

No

B. No
Explanation
The answer is "No" because CCE (Credit Card Examiner) cannot check the wallet balance in RTFS (Real-Time Financial System). This implies that CCE does not have the capability or authority to access or view the wallet balance in the mentioned system.

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• 15.

### Vivek has a wallet and booked a cab for his mother and forwarded the booking details to her mobile number. Is Wallet applicable for this booking?

• A.

Yes

• B.

No

A. Yes
Explanation
The wallet is applicable for this booking because Vivek has a wallet and he used it to book a cab for his mother. By forwarding the booking details to her mobile number, it implies that the wallet was used to make the payment for the cab booking. Therefore, the answer is "Yes".

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• Current Version
• Mar 31, 2023
Quiz Edited by
ProProfs Editorial Team
• Mar 31, 2015
Quiz Created by
Nagaraj123006

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