Product Test - Wallet

15 Questions | By Nagaraj123006 | Last updated: Mar 31, 2015 | Total Attempts: 135

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To check your knowledge on wallet !

Questions and Answers

1.

Do the customers have option not to pay using his/her Wallet?
- A.
  
  Yes
- B.
  
  None of the options
- C.
  
  No, If any bookings taken through APP, M-Site or Website automatically it will be deducted from their wallet
- D.
  
  May be
2.

What is the minimum & maximum wallet refill amount?
- A.
  
  Rs 100/-
- B.
  
  Rs 5000/-
- C.
  
  Rs 50000/-
- D.
  
  Rs 10/-
- E.
  
  Rs 500/-
- F.
  
  Rs 1000/-
3.

Do the customers have option to withdraw money that has been re-charged/refilled in their Wallet?
- A.
  
  Yes
- B.
  
  No
4.

How will the customer know when a booking has been paid through his/her Wallet?
- A.
  
  Customer will get an automated call on the same
- B.
  
  Customer will get an SMS and E-mail on the fares
- C.
  
  None
- D.
  
  Customer needs to check with operator
5.

A customer named Raj has taken 3hrs 30kms package. Will this booking is applicable for wallet payment?
- A.
  
  Yes
- B.
  
  No
6.

Vijay is having 300rs in wallet but the trip cost is 400rs. What is process?
- A.
  
  Automatically 300rs will be deducted from wallet and 100rs will be deducted from his wallet on next recharge
- B.
  
  Due to less balance wallet process will not be applicable. So, customer has to pay 400rs in cash
- C.
  
  Automatically 300rs will be deducted from wallet and Vijay has to pay 100rs in cash
- D.
  
  None
7.

A customer cancelled the booking due to plan change. Cancellation amount of Rs 100/- will be deducted from their wallet?
- A.
  
  Yes, Automatically when a driver or CCE cancel the booking, the amount will be deducted from wallet
- B.
  
  No, Cancellation charges is not applicable as it is a wallet booking
- C.
  
  No, Cancellation charges are applicable and customer has to pay the amount in cash
- D.
  
  Customer has to send a money order to us @ "TaxiForSure"
8.

What are the options available to re-charge/refill Wallet?
- A.
  
  Net banking
- B.
  
  Credit card
- C.
  
  Debit card
- D.
  
  Discount coupon code given by TaxiForSure
9.

Customer has made a wallet booking; however, the amount has not been deducted from wallet. What is the resolution?
- A.
  
  Inform the customer that this is not applicable for the current trip and close the call
- B.
  
  Inform the customer not to pay the driver and forward the details to TL to deduct the amount
- C.
  
  Inform the customer to pay in cash due to technical issues.
- D.
  
  None
10.

Customer refilled 1000rs in wallet. The amount is deducted from his bank account; however, it is not credited in wallet. What is the resolution?
- A.
  
  Inform the customer that due to technical issue it is not credited and provide 24 working hrs
- B.
  
  Inform the customer to wait for 48 working hrs and escalate the same to TL
- C.
  
  Do not handle such calls and transfer the call to supervisor
- D.
  
  Inform the customer that we will refund the amount to his/her account within 7 working days
11.

Look at the below image and Identify which is the wallet booking?
- A.
  
  A
- B.
  
  B
12.

On RTFS site, which screen can we see the fare SMS details to confirm whether the amount is deducted from wallet?
- A.
  
  RTFS -> Bookings -> SMS Queue
- B.
  
  RTFS -> Misc -> Payment
- C.
  
  RTFS -> Misc -> SMS Queue
- D.
  
  RTFS -> Bookings -> Wallet deduction SMS
13.

A customer booked a cab using wallet. Do they need to pay anything else to the driver at the end of trip?
- A.
  
  Any parking charges
- B.
  
  Any toll charges
- C.
  
  None
- D.
  
  Traffic waiting charges
14.

CCE can check the wallet balance in RTFS?
- A.
  
  Yes
- B.
  
  No
15.

Vivek has a wallet and booked a cab for his mother and forwarded the booking details to her mobile number. Is Wallet applicable for this booking?
- A.
  
  Yes
- B.
  
  No

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