To check your knowledge on wallet !
Yes
None of the options
No, If any bookings taken through APP, M-Site or Website automatically it will be deducted from their wallet
May be
Rs 100/-
Rs 5000/-
Rs 50000/-
Rs 10/-
Rs 500/-
Rs 1000/-
Yes
No
Customer will get an automated call on the same
Customer will get an SMS and E-mail on the fares
None
Customer needs to check with operator
Yes
No
Automatically 300rs will be deducted from wallet and 100rs will be deducted from his wallet on next recharge
Due to less balance wallet process will not be applicable. So, customer has to pay 400rs in cash
Automatically 300rs will be deducted from wallet and Vijay has to pay 100rs in cash
None
Yes, Automatically when a driver or CCE cancel the booking, the amount will be deducted from wallet
No, Cancellation charges is not applicable as it is a wallet booking
No, Cancellation charges are applicable and customer has to pay the amount in cash
Customer has to send a money order to us @ "TaxiForSure"
Net banking
Credit card
Debit card
Discount coupon code given by TaxiForSure
Inform the customer that this is not applicable for the current trip and close the call
Inform the customer not to pay the driver and forward the details to TL to deduct the amount
Inform the customer to pay in cash due to technical issues.
None
Inform the customer that due to technical issue it is not credited and provide 24 working hrs
Inform the customer to wait for 48 working hrs and escalate the same to TL
Do not handle such calls and transfer the call to supervisor
Inform the customer that we will refund the amount to his/her account within 7 working days
A
B
RTFS -> Bookings -> SMS Queue
RTFS -> Misc -> Payment
RTFS -> Misc -> SMS Queue
RTFS -> Bookings -> Wallet deduction SMS
Any parking charges
Any toll charges
None
Traffic waiting charges
Yes
No
Yes
No