Product Test - Wallet

The correct answer is A because it is the only option that shows a wallet being booked. Option B does not show any wallet or booking.

The customers do not have the option to withdraw money that has been recharged/refilled in their Wallet.

In order to confirm whether the amount is deducted from the wallet, we can go to the "RTFS -> Misc -> SMS Queue" screen. This screen will display the fare SMS details, including any deductions made from the wallet.

Based on the information provided, it is likely that this booking is applicable for wallet payment. The question mentions that the customer, named Raj, has taken a 3-hour 30-kilometer package, but does not provide any specific details about the terms and conditions or limitations of the package. Therefore, it can be assumed that wallet payment is applicable for this booking.

The answer is "No" because CCE (Credit Card Examiner) cannot check the wallet balance in RTFS (Real-Time Financial System). This implies that CCE does not have the capability or authority to access or view the wallet balance in the mentioned system.

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The wallet is applicable for this booking because Vivek has a wallet and he used it to book a cab for his mother. By forwarding the booking details to her mobile number, it implies that the wallet was used to make the payment for the cab booking. Therefore, the answer is "Yes".

The minimum wallet refill amount is Rs 100/-, while the maximum wallet refill amount is Rs 5000/-.

The options available to recharge/refill the wallet are net banking, credit card, and debit card. These methods allow users to add funds to their wallet electronically, providing convenience and flexibility in making payments. Additionally, the option of using a discount coupon code given by TaxiForSure may also be available, allowing users to avail of special offers or discounts while recharging their wallet.

No, the customer does not need to pay anything else to the driver at the end of the trip. The wallet payment includes all the charges, except for any parking charges or toll charges that may be incurred during the trip.

When a booking has been paid through the customer's Wallet, they will receive an SMS and an email notifying them about the fares. This notification serves as a confirmation that the payment has been successfully made. The SMS and email provide the customer with the necessary information regarding the amount paid and any other relevant details about the booking. This allows the customer to keep track of their transactions and ensures transparency in the payment process.

The correct answer is to inform the customer not to pay the driver and forward the details to TL to deduct the amount. This resolution ensures that the customer is not charged twice for the same trip and that the amount will be deducted from their wallet as intended. By forwarding the details to the TL (Team Leader), the necessary steps can be taken to rectify the technical issue and ensure that the customer's wallet is properly debited.

Due to the insufficient balance in Vijay's wallet, the wallet process will not be applicable. As a result, Vijay will have to pay 400rs in cash for the trip.

The correct answer is "No" because if customers make bookings through the APP, M-Site, or Website, the payment will automatically be deducted from their wallet. This implies that customers do not have the option to choose not to pay using their wallet in these cases.

The resolution in this scenario is to inform the customer that the amount will be refunded to their account within 7 working days. This ensures that the customer is aware of the issue and that steps are being taken to rectify it.