Product Test - Wallet

15 Questions | Total Attempts: 135

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Product Test - Wallet - Quiz

To check your knowledge on wallet !


Questions and Answers
  • 1. 
    Do the customers have option not to pay using his/her Wallet?
    • A. 

      Yes

    • B. 

      None of the options

    • C. 

      No, If any bookings taken through APP, M-Site or Website automatically it will be deducted from their wallet

    • D. 

      May be

  • 2. 
    What is the minimum & maximum wallet refill amount?
    • A. 

      Rs 100/-

    • B. 

      Rs 5000/-

    • C. 

      Rs 50000/-

    • D. 

      Rs 10/-

    • E. 

      Rs 500/-

    • F. 

      Rs 1000/-

  • 3. 
    Do the customers have option to withdraw money that has been re-charged/refilled in their Wallet?
    • A. 

      Yes

    • B. 

      No

  • 4. 
    How will the customer know when a booking has been paid through his/her Wallet?
    • A. 

      Customer will get an automated call on the same

    • B. 

      Customer will get an SMS and E-mail on the fares

    • C. 

      None

    • D. 

      Customer needs to check with operator

  • 5. 
    A customer named Raj has taken 3hrs 30kms package. Will this booking is applicable for wallet payment?
    • A. 

      Yes

    • B. 

      No

  • 6. 
    Vijay is having 300rs in wallet but the trip cost is 400rs. What is process?
    • A. 

      Automatically 300rs will be deducted from wallet and 100rs will be deducted from his wallet on next recharge

    • B. 

      Due to less balance wallet process will not be applicable. So, customer has to pay 400rs in cash

    • C. 

      Automatically 300rs will be deducted from wallet and Vijay has to pay 100rs in cash

    • D. 

      None

  • 7. 
    A customer cancelled the booking due to plan change. Cancellation amount of Rs 100/- will be deducted from their wallet?
    • A. 

      Yes, Automatically when a driver or CCE cancel the booking, the amount will be deducted from wallet

    • B. 

      No, Cancellation charges is not applicable as it is a wallet booking

    • C. 

      No, Cancellation charges are applicable and customer has to pay the amount in cash

    • D. 

      Customer has to send a money order to us @ "TaxiForSure"

  • 8. 
    What are the options available to re-charge/refill Wallet?
    • A. 

      Net banking

    • B. 

      Credit card

    • C. 

      Debit card

    • D. 

      Discount coupon code given by TaxiForSure

  • 9. 
    Customer has made a wallet booking; however, the amount has not been deducted from wallet. What is the resolution?
    • A. 

      Inform the customer that this is not applicable for the current trip and close the call

    • B. 

      Inform the customer not to pay the driver and forward the details to TL to deduct the amount

    • C. 

      Inform the customer to pay in cash due to technical issues.

    • D. 

      None

  • 10. 
    Customer refilled 1000rs in wallet. The amount is deducted from his bank account; however, it is not credited in wallet. What is the resolution?
    • A. 

      Inform the customer that due to technical issue it is not credited and provide 24 working hrs

    • B. 

      Inform the customer to wait for 48 working hrs and escalate the same to TL

    • C. 

      Do not handle such calls and transfer the call to supervisor

    • D. 

      Inform the customer that we will refund the amount to his/her account within 7 working days

  • 11. 
    Look at the below image and Identify which is the wallet booking?
    • A. 

      A

    • B. 

      B

  • 12. 
    On RTFS site, which screen can we see the fare SMS details to confirm whether the amount is deducted from wallet?
    • A. 

      RTFS -> Bookings -> SMS Queue

    • B. 

      RTFS -> Misc -> Payment

    • C. 

      RTFS -> Misc -> SMS Queue

    • D. 

      RTFS -> Bookings -> Wallet deduction SMS

  • 13. 
    A customer booked a cab using wallet. Do they need to pay anything else to the driver at the end of trip?
    • A. 

      Any parking charges

    • B. 

      Any toll charges

    • C. 

      None

    • D. 

      Traffic waiting charges

  • 14. 
    CCE can check the wallet balance in RTFS?
    • A. 

      Yes

    • B. 

      No

  • 15. 
    Vivek has a wallet and booked a cab for his mother and forwarded the booking details to her mobile number. Is Wallet applicable for this booking?
    • A. 

      Yes

    • B. 

      No

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