Pre-quiz Supervisor Skills Level 1 (V 3.0)

1. Positive Performance Management includes:

Setting clear targets/tasks, giving the necessary training, observe and monitor, give feedback and further coaching if needed and review/evaluate performance

Setting clear targets/tasks, review and either discipline if performance not met or reward when performance is met

None of the above

2. As a FINCA Supervisor I play many different roles when carrying out my activities. These can be characterized as:

Role Model, Facilitator, Coach and Coordinator.

Dictator, Disciplinarian, Director, Decision Maker

Role Model, Coach, Dictator, Disciplinarian

None of the above

3. The definition of a FINCA Supervisor can be best described as:

A FINCA Supervisor gives direction and ensures individuals and teams comply with this direction

A FINCA Supervisor INSPIRES the best in individuals and teams to achieve positive results and change

A FINCA Supervisor drives results by being task focused and tells people how to do things

None of the above

4. As a FINCA Supervisor I demonstrate the FINCA brand attributes in my behavior. The FINCA brand attributes are:

Warmth, Respect and Responsible Banking

Creating Brighter Futures

Warmth, Trust and Responsible Banking

None of the above

5. At FINCA we defined leadership as creating brighter futures for:

Donors

People, teams, organizations, and communities

Clients

None of the above

6. You have observed a member of staff in the field. They have recently attending training on the new Village Banking procedure and you have discussed and set the standard that the new procedures must be implemented. You observed that the team member did not follow the new procedure but reverted to the old procedure. What do you do next?

Call the team member to a disciplinary hearing

Send the team member for further training

Give feedback, and coach if necessary, set an aim

None of the above

7. The following are examples of intrinsic motivators:

Salary increase, new uniform, and new office furniture

Enjoying challenging work, recognition, opportunities to develop/grow and a positive relationship with line-manager

Working from home, job security, and benefits.

None of the above

8. What elements can be considered to support positive communication:

Positive Regard, Positive Body Language, Actively Listen, Paraphase and ask open questions

State what you need, Give your input, Ask the person for feedback on your input, and make a decision

Positive Regard and ask lots of questions whilst nodding to their responses

None of the above

9. When in face-to-face communication our message is received through our words, voice tone and body language. What % does body language represent?

Body Language represents 7%

Body Language represents 38%

Body Language represents 55%

None of the above

10. As a FINCA Supervisor I have three key strategic responsibilities. These are:

Achieving Portfolio, Managing PAR and Managing NOM.

Managing the Branch, Achieving the Task and Managing the People

Achieving the Task, Managing the Team and Managing Individuals (on your team)

None of the above

11. Performance Feedback is the on-going process of conversation between:

A team member and their line-manager so that the line-manager can give feedback on the team members performance

A team member and their line-manager to exchange information about performance expected and the performance exhibited

None of the above

12. Teams need the following to succeed:

A clear vision, target and a way of working

Defined roles and responsibilities

Communication and Feedback

All the above