CHF SPGEN- Preparation

1. Being prepared includes having the necessary tools to do your job; knowing your vehicle and knowing your service location.

True

False

2. You should always learn your vehicle, its capabilities, its' unique features, how to work all controls for both your own and your clients use. ¨Take time to familiarize yourself with each vehicle your company owns (that you are licensed to operate).

True

False

3. All sedan, suv, and limousine moves should have individually wrapped mints, bottled water (refreshed after each trip if safety seal is broken), a national newspaper such as the WallstreetJournal, Financial Times, or USA Today and a leading local newspaper on trips before 10am.

True

False

4. During your trips:

Make sure passengers are comfortable, including temperature and radio preferences.

Offer seatbelts, confirm their destination and estimated time of arrival and let them enjoy the rest of their trip.

When dropping passengers, always thoroughly check passenger area to be sure no items where left behind.

All of the above.

5. It is very important that you spend time learning your city. Read city specific magazines such as Where, OffBeat, and Gambit weekly. Learn new venues, restaurants, hotels, bars and night clubs. In addition to preventing you from getting lost this will help you in making recommendations to your clients.

True

False

6. Pre-trip inspections are necessary:

If your company is D.O.T. regulated

To find any damage and notify your office so that you are not held responsible.

All of the above.

7. Vehicle Preparation before each trip should include: (check all that apply)

Be sure all features are working properly, lights, tv, dvd players, etc.

If something does not work properly report to dispatch immediately and verify whether you should swap vehicles.

You should know how to work all available features!!

Submit

8. It is the chauffeur's responsibility to retrieve his/her own maps. Only if given an out of town run at the last minute should you expect to receive a map from your dispatch office.

True

False

9. Preparing your vehicle should include:Check all that apply

Cleaning the vehicle inside and out.

Conducting a thorough run through the entire vehicle.

Sitting where passenger will sit and noticing what they notice and make necessary improvements.

Removing any remnants from previous passengers including scuffs.

Refilling tissue and reading material as needed.

Submit

10. A prepared chauffeur should have what items: (Check all that apply)

Professional black bag or briefcase

Airport signs with your company’s logo and a black marker

Company approved business cards (with your name and cell phone number)

Ozium or Neutra Air -Air freshener

Map Book, street atlas or GPS

Zagat's, City Specific Reading material

Handi-pak of tissue

Chamois

Extra cash and change

Mints

Wine & Bottle opener

Whisk broom

Lint Roller

Small Travel Bag

Submit

11. Throughout the day: (check all that apply)

If any items were left behind during a charter, simply leave them undisturbed.

Submit

Chf Spgen- Preparation

1. Being prepared includes having the necessary tools to do your job; knowing your vehicle and knowing your service location.

2.

What first name or nickname would you like us to use?

2. You should always learn your vehicle, its capabilities, its' unique features, how to work all controls for both your own and your clients use. ¨Take time to familiarize yourself with each vehicle your company owns (that you are licensed to operate).

3. All sedan, suv, and limousine moves should have individually wrapped mints, bottled water (refreshed after each trip if safety seal is broken), a national newspaper such as the WallstreetJournal, Financial Times, or USA Today and a leading local newspaper on trips before 10am.

4. During your trips:

6. Pre-trip inspections are necessary:

7. Vehicle Preparation before each trip should include: (check all that apply)

8. It is the chauffeur's responsibility to retrieve his/her own maps. Only if given an out of town run at the last minute should you expect to receive a map from your dispatch office.

9. Preparing your vehicle should include:Check all that apply

10. A prepared chauffeur should have what items: (Check all that apply)

11. Throughout the day: (check all that apply)