CHF SPGEN- Preparation

1.

Being prepared includes having the necessary tools to do your job; knowing your vehicle and knowing your service location.

A.

True
B.

False

Correct Answer
A. True

2.

A prepared chauffeur should have what items: (Check all that apply)

A.

Professional black bag or briefcase
B.

Airport signs with your company’s logo and a black marker
C.

Company approved business cards (with your name and cell phone number)
D.

Ozium or Neutra Air -Air freshener
E.

Map Book, street atlas or GPS
F.

Zagat's, City Specific Reading material
G.

Handi-pak of tissue
H.

Chamois
I.

Extra cash and change
J.

Mints
K.

Wine & Bottle opener
L.

Whisk broom
M.

Lint Roller
N.

Small Travel Bag

Correct Answer(s)
A. Professional black bag or briefcase
B. Airport signs with your company’s logo and a black marker
C. Company approved business cards (with your name and cell phone number)
D. Ozium or Neutra Air -Air freshener
E. Map Book, street atlas or GPS
F. Zagat's, City Specific Reading material
G. Handi-pak of tissue
H. Chamois
I. Extra cash and change
J. Mints
K. Wine & Bottle opener
L. Whisk broom
M. Lint Roller
N. Small Travel Bag

3.

You should always learn your vehicle, its capabilities, its' unique features, how to work all controls for both your own and your clients use. ¨Take time to familiarize yourself with each vehicle your company owns (that you are licensed to operate).

A.

True
B.

False

Correct Answer
A. True

4.

Vehicle Preparation before each trip should include: (check all that apply)

A.

Be sure all features are working properly, lights, tv, dvd players, etc.
B.

If something does not work properly report to dispatch immediately and verify whether you should swap vehicles.
C.

You should know how to work all available features!!

Correct Answer(s)
A. Be sure all features are working properly, lights, tv, dvd players, etc.
B. If something does not work properly report to dispatch immediately and verify whether you should swap vehicles.
C. You should know how to work all available features!!

5.

Pre-trip inspections are necessary:

A.

To properly inspect your vehicle for necessary items like first aid kit, fire extinguisher, battery cables, etc. and for mechanical or cosmetic defects.
B.

If your company is D.O.T. regulated
C.

To find any damage and notify your office so that you are not held responsible.
D.

All of the above.

Correct Answer
D. All of the above.

6.

Preparing your vehicle should include:Check all that apply

A.

Cleaning the vehicle inside and out.
B.

Conducting a thorough run through the entire vehicle.
C.

Sitting where passenger will sit and noticing what they notice and make necessary improvements.
D.

Removing any remnants from previous passengers including scuffs.
E.

Refilling tissue and reading material as needed.

Correct Answer(s)
A. Cleaning the vehicle inside and out.
B. Conducting a thorough run through the entire vehicle.
C. Sitting where passenger will sit and noticing what they notice and make necessary improvements.
D. Removing any remnants from previous passengers including scuffs.
E. Refilling tissue and reading material as needed.

7.

All sedan, suv, and limousine moves should have individually wrapped mints, bottled water (refreshed after each trip if safety seal is broken), a national newspaper such as the WallstreetJournal, Financial Times, or USA Today and a leading local newspaper on trips before 10am.

A.

True
B.

False

Correct Answer
A. True

8.

During your trips:

A.

Make sure passengers are comfortable, including temperature and radio preferences.
B.

Offer seatbelts, confirm their destination and estimated time of arrival and let them enjoy the rest of their trip.
C.

After ensuring their comfort and notifying eta, etc. do not speak unless spoken to. THe exception is if you need to make an abrupt stop or swerve, then you must explain why this was necessary.
D.

When dropping passengers, always thoroughly check passenger area to be sure no items where left behind.
E.

All of the above.

Correct Answer
E. All of the above.

9.

Throughout the day: (check all that apply)

A.

When clients exit take time to refresh the vehicle. Clean mats, throw away any trash, check for any items left behind, if in limousine clean vehicles.
B.

If any items were left behind during a charter, simply leave them undisturbed.
C.

The vehicle should always remain fresh and clean. If there was rain and it has stopped rewash your vehicles exterior.
D.

If any items were left behind by a passenger whom you’ve dropped contact dispatch, if they are at a hotel you can usually leave with front desk. Otherwise, you will be given instruction by dispatch. Refreshing the vehicle is necessary whether between runs or during stops with a chartered client.

Correct Answer(s)
A. When clients exit take time to refresh the vehicle. Clean mats, throw away any trash, check for any items left behind, if in limousine clean vehicles.
B. If any items were left behind during a charter, simply leave them undisturbed.
C. The vehicle should always remain fresh and clean. If there was rain and it has stopped rewash your vehicles exterior.
D. If any items were left behind by a passenger whom you’ve dropped contact dispatch, if they are at a hotel you can usually leave with front desk. Otherwise, you will be given instruction by dispatch. Refreshing the vehicle is necessary whether between runs or during stops with a chartered client.

10.

It is the chauffeur’s responsibility to retrieve his/her own maps. Only if given an out of town run at the last minute should you expect to receive a map from your dispatch office.

A.

True
B.

False

Correct Answer
A. True

11.

It is very important that you spend time learning your city. Read city specific magazines such as Where, OffBeat, and Gambit weekly. Learn new venues, restaurants, hotels, bars and night clubs. In addition to preventing you from getting lost this will help you in making recommendations to your clients.

A.

True
B.

False

Correct Answer
A. True

Chf Spgen- Preparation

Being prepared includes having the necessary tools to do your job; knowing your vehicle and knowing your service location.

A prepared chauffeur should have what items: (Check all that apply)

You should always learn your vehicle, its capabilities, its' unique features, how to work all controls for both your own and your clients use. ¨Take time to familiarize yourself with each vehicle your company owns (that you are licensed to operate).

Vehicle Preparation before each trip should include: (check all that apply)

Pre-trip inspections are necessary:

Preparing your vehicle should include:Check all that apply

All sedan, suv, and limousine moves should have individually wrapped mints, bottled water (refreshed after each trip if safety seal is broken), a national newspaper such as the WallstreetJournal, Financial Times, or USA Today and a leading local newspaper on trips before 10am.

During your trips:

Throughout the day: (check all that apply)

It is the chauffeur’s responsibility to retrieve his/her own maps. Only if given an out of town run at the last minute should you expect to receive a map from your dispatch office.