Oss UK Ibd Exam
Please answer all questions.
Passing mark is 80%.
Exam time is unlimited.
Use your GPN for the Name field.
Contact your Team Leader or Deputy for the password.
- 1.
What is the contact chat channel for the OSS UK IBD Team?
- A.
USC_OSS_LS_LN
- B.
USC_Corp_GlobalAM_LDN
- C.
TSC_DTS_LdnCorp
- D.
DTS_USC_CorpLdn
- E.
None of the above.
Correct Answer
E. None of the above. -
- 2.
Do they provide Out of Hours Support?
- A.
Yes.
- B.
No.
- C.
Only by prior arrangement with the business.
Correct Answer
A. Yes. -
- 3.
What does the OSS UK IBD Team provide support for?
- A.
Troubleshooting and fixing trading applications.
- B.
Hardware and software installations and support.
- C.
Desk moves and rollouts of hardware and software.
- D.
All of the above.
- E.
None of the above.
Correct Answer
D. All of the above. -
- 4.
What information is MANDATORY in all tickets sent to the OSS UK IBD Team?
- A.
Workstation ID.
- B.
Customers contact details (phone / desk location).
- C.
Description of the Incident.
- D.
Any troubleshooting that was carried out.
- E.
All of the above.
Correct Answer
E. All of the above. -
- 5.
What are the standard support hours of the OSS UK IBD Team (London local Time - Not including out of hours support)?
- A.
6:30 am - 8:00 pm.
- B.
7:00 am - 7:00 pm.
- C.
9:00 am - 5:00 pm.
- D.
None of the above.
Correct Answer
B. 7:00 am - 7:00 pm. -
- 6.
Who monitors the OSS UK IBD Teams Remedy ticket queue?
- A.
USC Queue Management.
- B.
USC Deputies.
- C.
All OSS UK Fixed Income team members.
- D.
None of the above.
Correct Answer
D. None of the above. -
- 7.
What locations does the OSS UK IBD Team provide support to?
- A.
The ECMG Department on the 3rd floor of Liverpool Street .
- B.
2 Finsbury Avenue.
- C.
The Meeting Rooms on 1FA6.
- D.
The 1FA Ground Floor Presentation Rooms.
- E.
All of the above.
Correct Answer
E. All of the above. -
- 8.
What business group does the OSS UK IBD Team provide support to?
- A.
FICC
- B.
IBD
- C.
Equities
- D.
Human Resources
Correct Answer
B. IBD -
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Mar 20, 2022Quiz Edited by
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Mar 13, 2009Quiz Created by
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