Oss UK Ibd Exam

8 Questions | Total Attempts: 62

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United Kingdom Quizzes & Trivia

Please answer all questions. Passing mark is 80%. Exam time is unlimited. Use your GPN for the Name field. Contact your Team Leader or Deputy for the password.


Questions and Answers
  • 1. 
    What is the contact chat channel for the OSS UK IBD Team?
    • A. 

      USC_OSS_LS_LN

    • B. 

      USC_Corp_GlobalAM_LDN

    • C. 

      TSC_DTS_LdnCorp

    • D. 

      DTS_USC_CorpLdn

    • E. 

      None of the above.

  • 2. 
    Do they provide Out of Hours Support?
    • A. 

      Yes.

    • B. 

      No.

    • C. 

      Only by prior arrangement with the business.

  • 3. 
    What does the OSS UK IBD Team provide support for?
    • A. 

      Troubleshooting and fixing trading applications.

    • B. 

      Hardware and software installations and support.

    • C. 

      Desk moves and rollouts of hardware and software.

    • D. 

      All of the above.

    • E. 

      None of the above.

  • 4. 
    What information is MANDATORY in all tickets sent to the OSS UK IBD Team?
    • A. 

      Workstation ID.

    • B. 

      Customers contact details (phone / desk location).

    • C. 

      Description of the Incident.

    • D. 

      Any troubleshooting that was carried out.

    • E. 

      All of the above.

  • 5. 
    What are the standard support hours of the OSS UK IBD Team (London local Time - Not including out of hours support)?
    • A. 

      6:30 am - 8:00 pm.

    • B. 

      7:00 am - 7:00 pm.

    • C. 

      9:00 am - 5:00 pm.

    • D. 

      None of the above.

  • 6. 
    Who monitors the OSS UK IBD Teams Remedy ticket queue?
    • A. 

      USC Queue Management.

    • B. 

      USC Deputies.

    • C. 

      All OSS UK Fixed Income team members.

    • D. 

      None of the above.

  • 7. 
    What locations does the OSS UK IBD Team provide support to?
    • A. 

      The ECMG Department on the 3rd floor of Liverpool Street .

    • B. 

      2 Finsbury Avenue.

    • C. 

      The Meeting Rooms on 1FA6.

    • D. 

      The 1FA Ground Floor Presentation Rooms.

    • E. 

      All of the above.

  • 8. 
    What business group does the OSS UK IBD Team provide support to?
    • A. 

      FICC

    • B. 

      IBD

    • C. 

      Equities

    • D. 

      Human Resources

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