OSS UK IBD EXAM

1. What information is MANDATORY in all tickets sent to the OSS UK IBD Team?

Workstation ID.

Customers contact details (phone / desk location).

Description of the Incident.

Any troubleshooting that was carried out.

All of the above.

2. What locations does the OSS UK IBD Team provide support to?

The ECMG Department on the 3rd floor of Liverpool Street .

2 Finsbury Avenue.

The Meeting Rooms on 1FA6.

The 1FA Ground Floor Presentation Rooms.

All of the above.

3. What business group does the OSS UK IBD Team provide support to?

FICC

IBD

Equities

Human Resources

4. What is the contact chat channel for the OSS UK IBD Team?

USC_OSS_LS_LN

USC_Corp_GlobalAM_LDN

TSC_DTS_LdnCorp

DTS_USC_CorpLdn

None of the above.

5. What does the OSS UK IBD Team provide support for?

Troubleshooting and fixing trading applications.

Hardware and software installations and support.

Desk moves and rollouts of hardware and software.

All of the above.

None of the above.

6. What are the standard support hours of the OSS UK IBD Team (London local Time - Not including out of hours support)?

6:30 am - 8:00 pm.

7:00 am - 7:00 pm.

9:00 am - 5:00 pm.

None of the above.

7. Do they provide Out of Hours Support?

Yes.

No.

Only by prior arrangement with the business.

8. Who monitors the OSS UK IBD Teams Remedy ticket queue?

USC Queue Management.

USC Deputies.

All OSS UK Fixed Income team members.

None of the above.

Oss UK Ibd Exam