Please answer all questions.
Passing mark is 80%.
Exam time is unlimited.
Use your GPN for the Name field.
Contact your Team Leader or Deputy for the password.
USC Queue Management.
USC Deputies.
All OSS UK Equities Team members.
None of the above.
Workstation ID.
Customers contact details (phone / desk location).
Description of the Incident.
Any troubleshooting that was carried out.
All of the above.
No.
Yes.
Support is provided by Market Data Services.
USC_DTS_LdnCorp
TSC_DTS_LdnTrad
USC_Trad_GlobalAM_LDN
DTS_USC_CorpLdn
None of the above.
6:30 am - 7:00 pm.
7:00 am - 9:00 pm.
9:00 am - 5:00 pm.
None of the above.
No.
Yes.
Yes.
No.
Only on prior arrangement with the business.
FICC
IBD
Equities
Human Resources
All of the above.
Support for Trading Applications (Bloomberg and Reuters etc.)
Hardware, including printers, laptops, monitors, keyboards, mice etc.
Installation of workstations, laptops, Blackberry's and Avistar peripherals.
All of the above.
None of the above.
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