OSS UK EQUITIES EXAM

1. What information is MANDATORY in all tickets sent to the OSS UK Equities Team?

Workstation ID.

Customers contact details (phone / desk location).

Description of the Incident.

Any troubleshooting that was carried out.

All of the above.

2. What is the contact chat channel for the OSS UK Equities Team?

USC_DTS_LdnCorp

TSC_DTS_LdnTrad

USC_Trad_GlobalAM_LDN

DTS_USC_CorpLdn

None of the above.

3. Do they provide Out of Hours Support?

Yes.

No.

Only on prior arrangement with the business.

4. What does the OSS UK Equities Team provide support for?

Support for Trading Applications (Bloomberg and Reuters etc.)

Hardware, including printers, laptops, monitors, keyboards, mice etc.

Installation of workstations, laptops, Blackberry's and Avistar peripherals.

All of the above.

None of the above.

5. Who monitors the OSS UK Equities Teams Remedy ticket queue?

USC Queue Management.

USC Deputies.

All OSS UK Equities Team members.

None of the above.

6. Does the OSS UK Equities Team provide support for trading applications (e.g. Bloomberg, Reuters etc.) ?

No.

Yes.

Support is provided by Market Data Services.

7. Apart from Monday, what are the support hours for the OSS UK Equities Team?

6:30 am - 7:00 pm.

7:00 am - 9:00 pm.

9:00 am - 5:00 pm.

None of the above.

8. What business group does the OSS UK Equities Team provide support to?

FICC

IBD

Equities

Human Resources

All of the above.

9. Does the OSS UK Equities Team provide ‘Executive Support’?

No.

Yes.

Oss UK Equities Exam