Oss UK Equities Exam
Please answer all questions. Passing mark is 80%. Exam time is unlimited. Use your GPN for the Name field. Contact your Team Leader or Deputy for the password.
- 1.Who monitors the OSS UK Equities Teams Remedy ticket queue?
- A.
USC Queue Management.
- B.
USC Deputies.
- C.
All OSS UK Equities Team members.
- D.
None of the above.
- 2.What information is MANDATORY in all tickets sent to the OSS UK Equities Team?
- A.
Workstation ID.
- B.
Customers contact details (phone / desk location).
- C.
Description of the Incident.
- D.
Any troubleshooting that was carried out.
- E.
All of the above.
- 3.Does the OSS UK Equities Team provide support for trading applications (e.g. Bloomberg, Reuters etc.) ?
- A.
No.
- B.
Yes.
- C.
Support is provided by Market Data Services.
- 4.What is the contact chat channel for the OSS UK Equities Team?
- A.
USC_DTS_LdnCorp
- B.
TSC_DTS_LdnTrad
- C.
USC_Trad_GlobalAM_LDN
- D.
DTS_USC_CorpLdn
- E.
None of the above.
- 5.Apart from Monday, what are the support hours for the OSS UK Equities Team?
- A.
6:30 am - 7:00 pm.
- B.
7:00 am - 9:00 pm.
- C.
9:00 am - 5:00 pm.
- D.
None of the above.
- 6.Does the OSS UK Equities Team provide ‘Executive Support’?
- A.
No.
- B.
Yes.
- 7.Do they provide Out of Hours Support?
- A.
Yes.
- B.
No.
- C.
Only on prior arrangement with the business.
- 8.What business group does the OSS UK Equities Team provide support to?
- A.
FICC
- B.
IBD
- C.
Equities
- D.
Human Resources
- E.
All of the above.
- 9.What does the OSS UK Equities Team provide support for?
- A.
Support for Trading Applications (Bloomberg and Reuters etc.)
- B.
Hardware, including printers, laptops, monitors, keyboards, mice etc.
- C.
Installation of workstations, laptops, Blackberry's and Avistar peripherals.
- D.
All of the above.
- E.
None of the above.
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