Voice Agents General Information Exam

A "clock" is related to "time" as a "thermometer" is to a _______ .

• Watch

• Warm

• Bulb

• Mercury

• Temperature

A tree always has ________ .

• Leaves

• Fruits

• Buds

• Roots

A fox most resembles with a _________ .

• Wolf

• Goal

• Pig

• Tiger

Which number in this series appears a second time nearest the beginning?6 4 5 3 7 8 0 9 5 9 8 8 6 5 4 7 3 0

If 3 pencils cost 5 centavos, how many pencils can be bought by 50 centavos?

The opposite of "honor" is _______ .

• Glory

• Disgrace

• Cowardee

• Fear

"Quiet" is related to "sound" in the same way that "darkness" is related to __________ .

• Cellar

• Sunlight

• Loud

• Noise

A party consisted of a man and his wife, his two sons and their wives and four children in each son's family. How many were there at the party?

Choose the word which is most similar in meaning to the word “immature.”

• Childish

• Responsible

• Adult-like

• Unpleasant

A Customer Service Department is __________ .

• The afterthought that cleans up messes other departments cause

• The leader in understanding customer behavior patterns and market research and responsible for building customer loyalty.

• None of the above

The opposite of "never" is ________ .

• Often

• Sometimes

• Occasionally

• Always

Which number should come next in the series, 1, 3, 6, 10, 15, _ ?

• 8

• 11

• 24

• 21

• 27

The opposite of "economical" is _________ .

• Cheap

• Stingy

• Extravagant

• Value

If the settlement of a difference is made by mutual concession, it is called a ________ .

• Promise

• Compromise

• Injunction

• Coercion

• Restoration

CRM stands for ___________ .

• Customers Rarely Matter

• Communicating Random Meaning

• Can't Remember Much

• Customer Relationship Management

• Customer Rudimentarily Managed

Of the five things below, four are alike in a certain way. Which is the one not like these four?

• Smuggle

• Steal

• Bribe

• Cheat

• Sell

If the two statements following are true, the third is _________ ."George is older than Frank.James is older than George.Frank is younger than James."

• TRUE

• FALSE

• Not Certain

Choose the correct word that completes the sentence. “Teo runs fast, but Kris can _______ faster.”

• Walk

• Run

• Swim

• Talk

Which number in this series appears a second time nearest the beginning?6 4 5 3 7 8 0 9 5 9 8 8 6 5 4 7 3 0

Which statement explains the proverb, "When the cat is away, the mouse will play."

• Frivolity flourishes when authority is absent.

• Unhappy experience teaches us to be careful.

• A thing must be tried before we know its value.

• A meal is judged by the dessert.

• Small animals never play in the presence of large ones.

• Children suffer more from heat than grown up people.

Choose the word which is most similar in meaning to the word “abrupt.” 

• Long

• Sudden

• Delayed

• Advanced

The best reward for a customer service representative is ________ .

• Recognition and appreciation

• Earplugs and punching bags

• Anger management seminars

• Valium and other mind-numbing drugs

Silver is more costly than iron because it is _________ .

• Heavier

• Scarcer

• Harder

• Prettier

Which one of the statements below tells the meaning of the following proverb, "The early bird catches the worm."

• Don't do the impossible.

• Weeping is bad for the eye.

• Don't worry over troubles before they come.

• Prompt persons often secure advantages over tardy ones.

• It is foolish to fret about things we can't help.

If a boy can run at a rate of 6 feet in 1/4 seconds, how many feet can he run in 10 seconds?

If the two statements following are true, the third is __________ ."All members of this club are Republicans.Smith is not a Republican.Smith is a member of this club."

• TRUE

• FALSE

• Not Certain

Customers who complain ________ .

• Had unhappy childhoods.

• Are genetically predisposed to be sourpusses.

• Are doing you a service in identifying what isn’t working in your business or organization.

• Have troubles in their past relationships.

Customers who complain often want ______ .

• To be heard and have their experience validated

• Something for nothing

• To be made major shareholders of a company

• To vent for the sport of it

Which of the six statements below tells the meaning of the proverb, "The burnt child dreads the fire."

• Frivolity flourishes when authority is absent.

• Unhappy experience teaches us to be careful.

• A thing must be tried before we know its value.

• A meal is judged by the dessert.

• Small animals never play in the presence of large ones.

• Children suffer more from heat than grown up people.

What is a call center?

• The midpoint in duration of a telephone call

• A revenue sink hole

• A place where middle-of-the-road calls coexist with liberal and arch-conservative calls

• A location where all complaints and problems are converted into successful saves for the customers and the company.

Which statement below explains the proverb, "The proof of the pudding is in the eating."

• Frivolity flourishes when authority is absent.

• Unhappy experience teaches us to be careful.

• A thing must be tried before we know its value.

• A meal is judged by the dessert.

• Small animals never play in the presence of large ones.

• Children suffer more from heat than grown people.

If 10 boxes full of apples weigh 400 pounds, and each box when empty weighs 4 pounds, how much do all the apples weigh?

If the words below were arranged to make a good sentence, with what letter would the second word of the sentence begin? Write it in a printed capital."same means big large the as"

What is related to a "cube" in the same way in which a "circle" is related to a "square?"

• Circumference

• Sphere

• Corners

• Solid

In a call center setting, this is a line of people waiting to be handled, most often in a sequential order.

• Queue

• Feed line

• Grumble line

• First-order logic

A bird does not always have _________ .

• Wings

• Eyes

• Feet

• Nest

• Bill

What letter in the word "SUPERFLOUS" is the same number in the word (counting from the beginning) as it is in the alphabet? Write it.

If the following words were seen on a mirror, which word would appear exactly the same as if seen directly?

• OHIO

• SAW

• NOON

• MOTOR

• OTTO

What is related to "disease" as "carefulness" is to "accident?"

• Doctor

• Surgery

• Medicine

• Hospital

• Sanitation

Count each N in the series that is followed by an O next to it, if the O is not followed by a T next to it. How many Ns can you count?N O N T Q M N O T M O N O O N Q M N N O Q N O T O N A M O N O M

Which one of the five words below is most unlike the other four?

• Good

• Large

• Red

• Walk

• Thick

Which statement tells the meaning of this proverb, "Don't cry over spilled milk."

• Don't do the impossible.

• Weeping is bad for the eye.

• Don't worry over troubles before they come.

• Prompt persons often secure advantages over tardy ones.

• It is foolish to fret about things we can't help.

An "electric light" is related to a "candle" as an "automobile" is to _______ .

• Carriage

• Electricity

• A tire

• Speed

• Glow

If the first two statements following are true, the third is _________ ."Some of Brown's friends are Baptists.Some of Brown's friends are Dentists.Some of Brown's friends are Baptist Dentists.

• TRUE

• FALSE

• Not Certain

How many of the following words can be made from the letters in the word "LARGEST," using any letter any number of times?"greal, stagger, grasses, trestle, struggle, rattle, garage, strangle"

Choose the correct word that completes the sentence. “Why do you want to _____________ him?”

• Embarass

• Embarrass

• Embaras

• Embarras

If a strip of cloth 24 inches long will shrink to 22 inches when washed, how many inches long will a 36-inch strip be after sinking?

A hotel serves a mixture of 2 parts cream and 3 parts milk. How many pints of cream will it take 15 pints of the mixture?