Ijp Quiz - 1st Oct

20 Questions | Total Attempts: 65

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Ijp Quiz - 1st Oct

Questions and Answers
  • 1. 
    When raising a Return-Non Returnable task, what will you update in the Notes section?
  • 2. 
    A customer has called you telling you that the order he received was defective. What will you update in the notes section?
  • 3. 
    The customer says that she ordered for a size 6 in a pair of shoes but has received a size 7. She is complaining that Myntra.com is inefficient. How will you address this situation?
  • 4. 
    If a customer wants to know why we no longer give out personal details, what will you tell him?
  • 5. 
    A customer has received a shirt that is damaged. On calling us, he has been asked to send us images. The single image he has sent after that is not satisfactory. Phrase a message in such a way that you will receive the relevant images.
  • 6. 
    The customer has called you telling you that the leggings were missing from a top and bottom set. You will then:
    • A. 

      Raise the relevant task

    • B. 

      Queue the return after giving the return policy and add notes

    • C. 

      Queue the return after giving the return policy. Notes are not required

    • D. 

      Ask the customer to send images

  • 7. 
    After the customer has returned a COD order he has received in two shipments, he has asked for a refund to his bank account. We will then:
    • A. 

      Raise an OR task on the parent order

    • B. 

      Raise a NEFT task on the parent order

    • C. 

      Raise an OR task on the child order

    • D. 

      Raise a NEFT task on the child order

  • 8. 
    Is it possible to place NDD order through Telesales
    • A. 

      Yes, but only when the customer asks for the option

    • B. 

      No, this option is not available

    • C. 

      Yes, but we should not use this option

    • D. 

      Yes, provided the order value is less than Rs. 20,000/-

  • 9. 
    When do we raise a task for WIP /Packed for more than 24 Hrs task for market place order
    • A. 

      If the order is in WIP for more than 24 hrs

    • B. 

      If the order is in WIP for more than 3 days

    • C. 

      If the order is in WIP for more than 8 days

    • D. 

      None of these options

  • 10. 
    When processing a refund through CC Avenue payment gateway, you can
    • A. 

      Process multiple OR requests as long as it is within 3 months

    • B. 

      Process multiple OR requests as long as it is within 6 months

    • C. 

      Process only one refund with the rest going via NEFT

    • D. 

      Process multiple OR requests as long as it is within 4 months

  • 11. 
    The MOTO35 coupon can be used on:
    • A. 

      Purchases made on Myntra Android app only

    • B. 

      All of the options

    • C. 

      Purchases with no minimum value

    • D. 

      Purchases made till the 31st of December 2014

  • 12. 
    One of the key features available on the Myntra.com windows app is:
    • A. 

      My Myntra

    • B. 

      Wishlist

    • C. 

      Online payments

    • D. 

      All of the options

  • 13. 
    If the child order has been delayed and the parent order has been delivered where would you raise the task?
    • A. 

      Parent Order

    • B. 

      Child Order

    • C. 

      Both Parent and Child Order

    • D. 

      None of these options

  • 14. 
    If a Customer had self shipped his entire split order, how will the refund on courier charges be made?
    • A. 

      NEFT task raised against Parent order

    • B. 

      NEFT task raised against Child order

    • C. 

      NEFT task raised on both Parent and Child orders

    • D. 

      OR or NEFT based on how the customer initially paid for the order

  • 15. 
    If the customer has placed a COD order, he returns the child order and asks for a bank refund. Where will you raise the task once we receive NEFT Details? (ML picks up the product)
    • A. 

      Parent Order

    • B. 

      Child Order

    • C. 

      Both Parent and Child Order

    • D. 

      None of these options

  • 16. 
    If a 3 PL order is in packed status and the customer wants to cancel the parent order, where will you raise the task ?
    • A. 

      Parent Order

    • B. 

      Child Order

    • C. 

      Both Parent and Child Order

    • D. 

      None of these options

  • 17. 
    IFSC code is:
    • A. 

      All of the options

    • B. 

      Alphanumeric with 11 characters

    • C. 

      A code where the letters have to be in Capital letters

    • D. 

      Can be found in a cheque book

  • 18. 
    On certain marketplace orders, the item barcode is not visible. In this case, if you are required to verify the barcode, you are most likely to get this information:
  • 19. 
    If the customer is trying to buy a product from happy hour banner, however, he gets an error message as ‘product is OOS’. It is because:
    • A. 

      Product is OOS, please inform the same to the customer

    • B. 

      Tech issue – highlight it to engineering team

    • C. 

      Escalate it to Marketing Team so that they can change the coupon condition

    • D. 

      Product is de-listed from the promotion

  • 20. 
    The customer has to send the invoice mandatorily along with the return form while returning the product.
    • A. 

      True

    • B. 

      False

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