Ijp Quiz - 1st Oct
- 1.When raising a Return-Non Returnable task, what will you update in the Notes section?
- 2.A customer has called you telling you that the order he received was defective. What will you update in the notes section?
- 3.The customer says that she ordered for a size 6 in a pair of shoes but has received a size 7. She is complaining that Myntra.com is inefficient. How will you address this situation?
- 4.If a customer wants to know why we no longer give out personal details, what will you tell him?
- 5.A customer has received a shirt that is damaged. On calling us, he has been asked to send us images. The single image he has sent after that is not satisfactory. Phrase a message in such a way that you will receive the relevant images.
- 6.The customer has called you telling you that the leggings were missing from a top and bottom set. You will then:
- A.
Raise the relevant task
- B.
Queue the return after giving the return policy and add notes
- C.
Queue the return after giving the return policy. Notes are not required
- D.
Ask the customer to send images
- 7.After the customer has returned a COD order he has received in two shipments, he has asked for a refund to his bank account. We will then:
- A.
Raise an OR task on the parent order
- B.
Raise a NEFT task on the parent order
- C.
Raise an OR task on the child order
- D.
Raise a NEFT task on the child order
- 8.Is it possible to place NDD order through Telesales
- A.
Yes, but only when the customer asks for the option
- B.
No, this option is not available
- C.
Yes, but we should not use this option
- D.
Yes, provided the order value is less than Rs. 20,000/-
- 9.When do we raise a task for WIP /Packed for more than 24 Hrs task for market place order
- A.
If the order is in WIP for more than 24 hrs
- B.
If the order is in WIP for more than 3 days
- C.
If the order is in WIP for more than 8 days
- D.
None of these options
- 10.When processing a refund through CC Avenue payment gateway, you can
- A.
Process multiple OR requests as long as it is within 3 months
- B.
Process multiple OR requests as long as it is within 6 months
- C.
Process only one refund with the rest going via NEFT
- D.
Process multiple OR requests as long as it is within 4 months
- 11.The MOTO35 coupon can be used on:
- A.
Purchases made on Myntra Android app only
- B.
All of the options
- C.
Purchases with no minimum value
- D.
Purchases made till the 31st of December 2014
- 12.One of the key features available on the Myntra.com windows app is:
- A.
My Myntra
- B.
Wishlist
- C.
Online payments
- D.
All of the options
- 13.If the child order has been delayed and the parent order has been delivered where would you raise the task?
- A.
Parent Order
- B.
Child Order
- C.
Both Parent and Child Order
- D.
None of these options
- 14.If a Customer had self shipped his entire split order, how will the refund on courier charges be made?
- A.
NEFT task raised against Parent order
- B.
NEFT task raised against Child order
- C.
NEFT task raised on both Parent and Child orders
- D.
OR or NEFT based on how the customer initially paid for the order
- 15.If the customer has placed a COD order, he returns the child order and asks for a bank refund. Where will you raise the task once we receive NEFT Details? (ML picks up the product)
- A.
Parent Order
- B.
Child Order
- C.
Both Parent and Child Order
- D.
None of these options
- 16.If a 3 PL order is in packed status and the customer wants to cancel the parent order, where will you raise the task ?
- A.
Parent Order
- B.
Child Order
- C.
Both Parent and Child Order
- D.
None of these options
- 17.IFSC code is:
- A.
All of the options
- B.
Alphanumeric with 11 characters
- C.
A code where the letters have to be in Capital letters
- D.
Can be found in a cheque book
- 18.On certain marketplace orders, the item barcode is not visible. In this case, if you are required to verify the barcode, you are most likely to get this information:
- A.
On the Order Comments Section in Prism
- B.
After emailing [email protected]
- C.
After emailing [email protected]
- D.
None of these options
- 19.If the customer is trying to buy a product from happy hour banner, however, he gets an error message as ‘product is OOS’. It is because:
- A.
Product is OOS, please inform the same to the customer
- B.
Tech issue – highlight it to engineering team
- C.
Escalate it to Marketing Team so that they can change the coupon condition
- D.
Product is de-listed from the promotion
- 20.The customer has to send the invoice mandatorily along with the return form while returning the product.
- A.
True
- B.
False
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