Ijp Quiz - 1st Oct
- 1.
When raising a Return-Non Returnable task, what will you update in the Notes section?
- 2.
A customer has called you telling you that the order he received was defective. What will you update in the notes section?
- 3.
The customer says that she ordered for a size 6 in a pair of shoes but has received a size 7. She is complaining that Myntra.com is inefficient. How will you address this situation?
- 4.
If a customer wants to know why we no longer give out personal details, what will you tell him?
- 5.
A customer has received a shirt that is damaged. On calling us, he has been asked to send us images. The single image he has sent after that is not satisfactory. Phrase a message in such a way that you will receive the relevant images.
- 6.
The customer has called you telling you that the leggings were missing from a top and bottom set. You will then:
- A.
Raise the relevant task
- B.
Queue the return after giving the return policy and add notes
- C.
Queue the return after giving the return policy. Notes are not required
- D.
Ask the customer to send images
Correct Answer
B. Queue the return after giving the return policy and add notesExplanation
In this scenario, the correct answer is to queue the return after giving the return policy and add notes. This is because the customer has reported that the leggings were missing from a top and bottom set. By queuing the return, the company can address the issue and initiate the return process for the customer. Adding notes is also important as it allows the company to document the customer's complaint and any relevant information related to the return. Asking the customer to send images may be helpful in some cases, but it is not mentioned as a necessary step in this situation.Rate this question:
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- 7.
After the customer has returned a COD order he has received in two shipments, he has asked for a refund to his bank account. We will then:
- A.
Raise an OR task on the parent order
- B.
Raise a NEFT task on the parent order
- C.
Raise an OR task on the child order
- D.
Raise a NEFT task on the child order
Correct Answer
B. Raise a NEFT task on the parent orderExplanation
When the customer has returned a COD (Cash on Delivery) order received in two shipments and has requested a refund to his bank account, the appropriate action to take is to raise a NEFT (National Electronic Funds Transfer) task on the parent order. This means that the refund will be processed through an electronic transfer to the customer's bank account.Rate this question:
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- 8.
Is it possible to place NDD order through Telesales
- A.
Yes, but only when the customer asks for the option
- B.
No, this option is not available
- C.
Yes, but we should not use this option
- D.
Yes, provided the order value is less than Rs. 20,000/-
Correct Answer
C. Yes, but we should not use this optionExplanation
It is possible to place an NDD order through Telesales, but it is advised not to use this option. This implies that while it is technically possible to use Telesales for NDD orders, it is not recommended or preferred.Rate this question:
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- 9.
When do we raise a task for WIP /Packed for more than 24 Hrs task for market place order
- A.
If the order is in WIP for more than 24 hrs
- B.
If the order is in WIP for more than 3 days
- C.
If the order is in WIP for more than 8 days
- D.
None of these options
Correct Answer
D. None of these options -
- 10.
When processing a refund through CC Avenue payment gateway, you can
- A.
Process multiple OR requests as long as it is within 3 months
- B.
Process multiple OR requests as long as it is within 6 months
- C.
Process only one refund with the rest going via NEFT
- D.
Process multiple OR requests as long as it is within 4 months
Correct Answer
A. Process multiple OR requests as long as it is within 3 monthsExplanation
When processing a refund through CC Avenue payment gateway, you can process multiple OR (Order Reference) requests as long as it is within 3 months. This means that if a customer requests a refund for multiple orders made within the past 3 months, the payment gateway allows the merchant to process these refund requests. However, if the refund request is for orders made more than 3 months ago, the payment gateway may not support processing multiple OR requests.Rate this question:
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- 11.
The MOTO35 coupon can be used on:
- A.
Purchases made on Myntra Android app only
- B.
All of the options
- C.
Purchases with no minimum value
- D.
Purchases made till the 31st of December 2014
Correct Answer
B. All of the optionsExplanation
The given correct answer "All of the options" suggests that the MOTO35 coupon can be used on all of the mentioned options. This means that the coupon can be used on purchases made on the Myntra Android app, regardless of the value of the purchase and as long as it is made before the 31st of December 2014.Rate this question:
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- 12.
One of the key features available on the Myntra.com windows app is:
- A.
My Myntra
- B.
Wishlist
- C.
Online payments
- D.
All of the options
Correct Answer
A. My MyntraExplanation
The key feature available on the Myntra.com windows app is "My Myntra". This feature allows users to personalize their shopping experience by creating and managing their own profile, preferences, and settings. It enables users to save their favorite items, track their orders, and receive personalized recommendations based on their preferences. By using "My Myntra", users can have a more tailored and convenient shopping experience on the Myntra.com windows app.Rate this question:
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- 13.
If the child order has been delayed and the parent order has been delivered where would you raise the task?
- A.
Parent Order
- B.
Child Order
- C.
Both Parent and Child Order
- D.
None of these options
Correct Answer
B. Child OrderExplanation
If the child order has been delayed and the parent order has been delivered, it would be appropriate to raise the task under the "Child Order" option. This is because the issue is specifically related to the child order, as it has been delayed, while the parent order has already been delivered successfully. By raising the task under the child order, the appropriate team or department can address the delay and take necessary actions to resolve it.Rate this question:
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- 14.
If a Customer had self shipped his entire split order, how will the refund on courier charges be made?
- A.
NEFT task raised against Parent order
- B.
NEFT task raised against Child order
- C.
NEFT task raised on both Parent and Child orders
- D.
OR or NEFT based on how the customer initially paid for the order
Correct Answer
A. NEFT task raised against Parent orderExplanation
When a customer self ships their entire split order, the refund on courier charges will be made by raising a NEFT task against the parent order. This means that the refund will be processed and transferred to the customer's bank account through NEFT (National Electronic Funds Transfer) against the main order.Rate this question:
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- 15.
If the customer has placed a COD order, he returns the child order and asks for a bank refund. Where will you raise the task once we receive NEFT Details? (ML picks up the product)
- A.
Parent Order
- B.
Child Order
- C.
Both Parent and Child Order
- D.
None of these options
Correct Answer
A. Parent OrderExplanation
When the customer has placed a Cash on Delivery (COD) order and wants to return the product for a bank refund, the task should be raised for the Parent Order. This is because the Parent Order is the main order that includes all the child orders. Therefore, any task related to returns and refunds should be associated with the Parent Order. The Child Order, on the other hand, represents a specific item or product within the Parent Order and does not encompass the entire order. Thus, raising the task for the Parent Order ensures that the refund process is initiated correctly.Rate this question:
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- 16.
If a 3 PL order is in packed status and the customer wants to cancel the parent order, where will you raise the task ?
- A.
Parent Order
- B.
Child Order
- C.
Both Parent and Child Order
- D.
None of these options
Correct Answer
D. None of these optionsExplanation
If a 3PL order is in packed status and the customer wants to cancel the parent order, it is not necessary to raise a task in either the parent order or the child order. This means that the correct answer is "None of these options".Rate this question:
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- 17.
IFSC code is:
- A.
All of the options
- B.
Alphanumeric with 11 characters
- C.
A code where the letters have to be in Capital letters
- D.
Can be found in a cheque book
Correct Answer
A. All of the optionsExplanation
The correct answer is "All of the options" because the IFSC code is alphanumeric with 11 characters, the letters in the code have to be in capital letters, and it can be found in a cheque book. This means that all the given options accurately describe the characteristics of an IFSC code.Rate this question:
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- 18.
On certain marketplace orders, the item barcode is not visible. In this case, if you are required to verify the barcode, you are most likely to get this information:
- A.
On the Order Comments Section in Prism
- B.
After emailing [email protected]
- C.
After emailing [email protected]
- D.
None of these options
Correct Answer
A. On the Order Comments Section in PrismExplanation
If the item barcode is not visible on certain marketplace orders, the most likely place to find this information is on the Order Comments Section in Prism.Rate this question:
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- 19.
If the customer is trying to buy a product from happy hour banner, however, he gets an error message as ‘product is OOS’. It is because:
- A.
Product is OOS, please inform the same to the customer
- B.
Tech issue – highlight it to engineering team
- C.
Escalate it to Marketing Team so that they can change the coupon condition
- D.
Product is de-listed from the promotion
Correct Answer
D. Product is de-listed from the promotionExplanation
The correct answer suggests that the reason for the error message is that the product has been de-listed from the promotion. This means that the product is no longer included in the happy hour banner promotion, causing the error message to appear when the customer tries to purchase it.Rate this question:
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- 20.
The customer has to send the invoice mandatorily along with the return form while returning the product.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because it states that the customer has to send the invoice mandatorily along with the return form while returning the product. However, this may not always be the case as different companies or retailers may have their own return policies which may or may not require the customer to send the invoice along with the return form. Therefore, the statement is not universally true.Rate this question:
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Current Version
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Mar 18, 2023Quiz Edited by
ProProfs Editorial Team -
Oct 01, 2014Quiz Created by
Myntradotcom
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