Village Ice Cream: Scooper Exam

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| By William Friley
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William Friley
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Quizzes Created: 1 | Total Attempts: 146
| Attempts: 146
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  • 1/72 Questions

    Company Policies. If you must cancel your shift for any reason, including illness, who's responsibility is it to find a replacement?

    • It is your responsibility
    • It is the store manager's responsibility, as long as you advise them in advance
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About This Quiz

Our Vision is to craft an unparalleled ice cream experience.

Village Ice Cream: Scooper Exam - Quiz

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  • 2. 

    General Knowledge. Village is open year-round

    • True

    • False

    Correct Answer
    A. True
    Explanation
    We are open 362 days per year! We are closed Christmas day, Boxing day and New Years day.

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  • 3. 

    General Knowledge. Village Ice Cream is affiliated with Village Brewery

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Having the same name was purely a coincidence.

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  • 4. 

    Handling Products. How do you rotate stock in the pint freezer?

    • To ensure freshness, place the pints from the walk-in freezer in the back of the pint freezer, bringing existing stock towards the front

    • To ensure speed, just push the pints to the back and place the pints from the walk-in freezer in the front of existing stock

    • It doesn't really matter how you do it, as long as it gets done

    • Wait until the pint freezer is completely empty before refilling

    Correct Answer
    A. To ensure freshness, place the pints from the walk-in freezer in the back of the pint freezer, bringing existing stock towards the front
    Explanation
    The correct answer explains that to rotate stock in the pint freezer, the pints from the walk-in freezer should be placed in the back of the pint freezer, while the existing stock is brought towards the front. This ensures freshness as it follows the principle of "first in, first out" (FIFO), where older stock is used before newer stock. By placing the older stock at the back, it ensures that the newer stock is used first, reducing the chances of any products expiring or becoming less fresh.

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  • 5. 

    ​Handling Products. When pulling buckets of ice cream from the walk-in freezer, always look for the bucket with the oldest date on it.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The correct answer is true because when handling products, especially perishable items like ice cream, it is important to prioritize using the oldest stock first. This ensures that the products are used before they expire, reducing the risk of wastage and maintaining product quality. By following this practice, businesses can effectively manage their inventory and minimize losses.

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  • 6. 

    ​Handling Products. When you are about to run out of hot fudge, place a new container in the spare warmer so it has time to warm up while you use up the remaining servings from the old container

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The explanation for the correct answer, which is True, is that when you are about to run out of hot fudge, it is recommended to place a new container in the spare warmer. This allows the new container to warm up while you use up the remaining servings from the old container. By doing so, you ensure a continuous supply of warm hot fudge without any interruption.

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  • 7. 

    Product Knowledge. Identify the ingredients in Guide's Mint. (Check all that apply)

    • Freshly baked version of Girl Guide cookies made by Pretty Sweet Co. in Calgary

    • Organic peppermint extract

    Correct Answer(s)
    A. Freshly baked version of Girl Guide cookies made by Pretty Sweet Co. in Calgary
    A. Organic peppermint extract
    Explanation
    The correct answer is "Freshly baked version of Girl Guide cookies made by Pretty Sweet Co. in Calgary" and "Organic peppermint extract". These are the two ingredients that can be identified in Guide's Mint.

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  • 8. 

    Product Knowledge. What is the most popular flavour?

    • Guide's Mint

    • Maple Pecan

    • Salted Caramel

    • Toasted Coconut

    Correct Answer
    A. Salted Caramel
    Explanation
    Salted Caramel is the most popular flavor because it is a combination of sweet and salty, which appeals to a wide range of taste preferences. The salt enhances the caramel flavor, creating a delicious and indulgent treat. Additionally, salted caramel has gained popularity in recent years due to its versatility and ability to complement a variety of desserts and beverages. Its rich and creamy taste makes it a favorite among many consumers.

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  • 9. 

    Product Knowledge. A person of any age can order a kid's scoop

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement suggests that a person of any age can order a kid's scoop. This implies that there are no age restrictions for ordering a kid's scoop, meaning that anyone, regardless of their age, can order it. Therefore, the answer is true.

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  • 10. 

    Health & Hygiene. Our sorbets are technically NOT vegan because the contain honey, an animal by-product. 

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The given statement is true because the sorbets mentioned in the statement are not considered vegan due to the presence of honey, which is derived from animals. Vegan products are those that do not contain any animal-derived ingredients, and since honey is an animal by-product, the sorbets cannot be classified as vegan.

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  • 11. 

    Health & Hygiene. Which one of our "always" flavours is NOT gluten free?

    • Maple Pecan

    • Salted Caramel

    • Melted Chocolate

    • Guide's Mint

    Correct Answer
    A. Guide's Mint
    Explanation
    The correct answer is Guide's Mint because it is the only flavor that is not gluten free.

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  • 12. 

    Company Policies. What is the minimum amount of money you can load on a gift card?

    • There is no minimum!

    • $5.00

    • $10.00

    • $15.00

    Correct Answer
    A. There is no minimum!
    Explanation
    We used to have a $10 minimum to cover the cost of gift card and holder. We no longer need a minimum charge!

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  • 13. 

    Company Policies. Welcoming the customer as they enter the store is paramount to starting their experience off right. If you are in the middle of making waffle cones, re-stocking the pint freezer or performing any other task as they walk in, what is the best protocol?

    • The customer knows you are doing something important and will wait for you to finish before you greet him or her

    • Stop what you are doing immediately and greet the customer. If making waffle cones, finish the current cones while greeting the customer, letting them know you'll be with them in a second

    Correct Answer
    A. Stop what you are doing immediately and greet the customer. If making waffle cones, finish the current cones while greeting the customer, letting them know you'll be with them in a second
    Explanation
    The best protocol in this situation is to stop what you are doing immediately and greet the customer. However, if you are in the middle of making waffle cones, it is acceptable to finish the current cones while greeting the customer and letting them know that you will be with them in a second. This shows the customer that you acknowledge their presence and are attentive to their needs, while also ensuring that you complete your current task in a timely manner.

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  • 14. 

    General Knowledge. Does Village cater events?

    • No, but Village can supply ice cream for large events (pick up only - contact [email protected])

    • Yes, Village will cater any event over 100 people

    • No, and Village cannot fill orders for large groups, even for pick up

    • Yes, Village has a strong catering division

    Correct Answer
    A. No, but Village can supply ice cream for large events (pick up only - contact [email protected])
    Explanation
    Village does not cater events, but they can provide ice cream for large events. However, this service is only for pick up and not for delivery. To order ice cream for large events, one must contact [email protected].

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  • 15. 

    Company Policies. If it is a really slow night, with few customers, can you leave early?

    • Yes, as long as it is really really slow and your colleagues said they could handle it without you

    • Yes, as long as you check with the shift supervisor

    • No, however, the store manager may end your shift early at their discretion

    Correct Answer
    A. No, however, the store manager may end your shift early at their discretion
    Explanation
    The correct answer is "No, however, the store manager may end your shift early at their discretion." This means that although you cannot leave early on your own accord, the store manager has the authority to end your shift early if they deem it necessary. It is important to follow the store policies and consult with the manager for any adjustments to your work schedule.

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  • 16. 

    Company Policies. Where do you find email addresses and phone numbers for all other employees? 

    • In your rolodex

    • In the "Co-workers" tab on www.wheniwork.com

    Correct Answer
    A. In the "Co-workers" tab on www.wheniwork.com
    Explanation
    In order to find email addresses and phone numbers for all other employees, you can access the "Co-workers" tab on www.wheniwork.com. This tab likely provides a directory or contact list of all the employees within the company, making it a convenient and centralized location to find the necessary contact information.

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  • 17. 

    Company Policies. What is the single shopkeeper rule?

    • It is a romantic networking rule that only permits singles to work on a given night

    • When you are working alone, you may not leave the premises on your break, however, you may still take break when it is quiet as long as you serve a customer when they enter the store.

    Correct Answer
    A. When you are working alone, you may not leave the premises on your break, however, you may still take break when it is quiet as long as you serve a customer when they enter the store.
    Explanation
    The single shopkeeper rule states that when an employee is working alone, they are not allowed to leave the premises during their break. However, they are still allowed to take a break when it is quiet as long as they serve a customer when they enter the store. This policy ensures that there is always someone available to assist customers and maintain the smooth operation of the store, even when the employee is on a break.

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  • 18. 

    Why does Village Ice Cream exist?

    • To be the best in all the land, like no one ever was.

    • To have the best ice cream in the entire city.

    • To build the best company with the best team.

    • To make Calgary awesome.

    Correct Answer
    A. To make Calgary awesome.
    Explanation
    The correct answer is "To make Calgary awesome." This is because the purpose or existence of Village Ice Cream is to contribute to the awesomeness of Calgary, implying that they aim to provide a unique and exceptional ice cream experience that enhances the overall quality of the city.

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  • 19. 

    Product Knowledge. What is our second most popular flavour?

    • Two Hills Earl Grey

    • Any seasonal flavour

    • Phil & Sebastian Coffee

    • Strawberry

    Correct Answer
    A. Phil & Sebastian Coffee
    Explanation
    The second most popular flavor is Phil & Sebastian Coffee. This is determined based on the given options, where Two Hills Earl Grey is the first option, Any seasonal flavor is the third option, and Strawberry is the fourth option. Therefore, Phil & Sebastian Coffee is the second most popular flavor among the given choices.

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  • 20. 

    Product Knowledge. Who supplies our Guide's Mint cookies and fudge cookies for the ice cream sandwiches?

    • Pretty Sweet Co.

    • Girl Guide's of Canada

    • We do not disclose our cookie supplier

    Correct Answer
    A. Pretty Sweet Co.
    Explanation
    The correct answer is Pretty Sweet Co. This is indicated in the question itself, where it states that Pretty Sweet Co. supplies the Guide's Mint cookies and fudge cookies for the ice cream sandwiches.

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  • 21. 

    Health & Hygiene. We do NOT guarantee that our nut-free, dairy-free and gluten-free products are completely free of trace amounts of those ingredients.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement suggests that even though the products are labeled as nut-free, dairy-free, and gluten-free, there is still a possibility of trace amounts of those ingredients being present. Therefore, the statement is true as the company does not guarantee that the products are completely free of these ingredients.

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  • 22. 

    Company Policies. If you must cancel your shift at the last minute for any reason, including cancellations due to illness or severe weather, what are the first steps you must take?

    • Contact your store manager immediately to advise, find a replacement and then confirm swap with store manager

    • Contact your store manager immediately to advise and let the store manager try to find a replacement

    • Contact the store and let someone on staff know you will not be coming in to shift

    • Hope that no one notices you aren't at work

    Correct Answer
    A. Contact your store manager immediately to advise, find a replacement and then confirm swap with store manager
    Explanation
    If you must cancel your shift at the last minute for any reason, including cancellations due to illness or severe weather, the first steps you must take are to contact your store manager immediately to advise them about the situation. After that, you should find a replacement for your shift and then confirm the swap with the store manager. This ensures that the store manager is aware of your absence, a replacement is arranged, and the necessary arrangements are made to cover your shift.

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  • 23. 

    ​Handling Products. If a customer wants a scoop of a particular flavour that is not available in the dipping cabinet, but there are pints left, can you open a pint and scoop out of that?

    • No, pints cannot be opened and scooped out of, they would have to buy a pint if they want that flavour

    • Yes, just open the pint and scoop them a scoop and store the remainder in the dipping cabinet

    Correct Answer
    A. No, pints cannot be opened and scooped out of, they would have to buy a pint if they want that flavour
    Explanation
    Pints cannot be opened and scooped out of because they are meant to be sold as a whole unit. If a customer wants a scoop of a particular flavor that is not available in the dipping cabinet, they would have to buy a pint if they want that flavor. Opening a pint and scooping out of it would not be a proper practice and may result in loss of product or compromise the quality and freshness of the remaining ice cream.

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  • 24. 

    Health & Hygiene. Where are aprons NOT permitted? (Check all that apply)

    • Bathroom

    • Store

    • Outside

    Correct Answer(s)
    A. Bathroom
    A. Outside
    Explanation
    Aprons are not permitted in the bathroom and outside. Aprons are typically worn in settings where there is a need for cleanliness and hygiene, such as in kitchens or food preparation areas. Wearing aprons in the bathroom can lead to contamination of the apron and potential spread of germs. Similarly, wearing aprons outside can also lead to contamination from outdoor elements and is not necessary for maintaining health and hygiene. Therefore, aprons should not be worn in these locations.

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  • 25. 

    Company Policies. In accordance with Alberta Labour Code, you are permitted a break for any shift lasting longer than:

    • 3 hours

    • 4 hours

    • 5 hours

    • 8 hours

    Correct Answer
    A. 5 hours
    Explanation
    For any shift exceeding 5 hours, you are entitled to a 30 minute break. A 30 minute break will be deducted unless you write a comment saying otherwise on clockspot.

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  • 26. 

    Product Knowledge. Do we offer single split scoops (single scoop with two flavours)?

    • No, not any more (we used to). Under no circumstances can you serve a single split to a customer

    • Yes, we do.

    • Yes, but only if they are different flavours.

    • Yes, it depends on the situation.

    Correct Answer
    A. No, not any more (we used to). Under no circumstances can you serve a single split to a customer
    Explanation
    The correct answer is "No, not any more (we used to). Under no circumstances can you serve a single split to a customer." This answer states that the company used to offer single split scoops but no longer does. It also emphasizes that under no circumstances can a single split scoop be served to a customer, indicating that this is a strict policy.

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  • 27. 

    ​Handling Products. When a customer wants a pint of a particular flavour and there are no more in the pint freezer, but there is still some for scooping in the dipping cabinet what do you do?

    • Tell them there are no more and ask if they want a different flavour

    • If that flavour remains in the dipping cabinet, hand-pack a pint for them

    Correct Answer
    A. If that flavour remains in the dipping cabinet, hand-pack a pint for them
    Explanation
    If the customer wants a pint of a particular flavor and there are no more in the pint freezer, but there is still some available for scooping in the dipping cabinet, the appropriate action would be to hand-pack a pint for them from the dipping cabinet. This ensures that the customer still gets the flavor they want, even if it is not available in the pint freezer.

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  • 28. 

    Product Knowledge. Identify the ingredients in Maple Pecan. (Check all that apply)

    • Large fancy pecans from Georgia, USA

    • Organic maple extract

    Correct Answer(s)
    A. Large fancy pecans from Georgia, USA
    A. Organic maple extract
    Explanation
    The correct answer is Large fancy pecans from Georgia, USA and Organic maple extract. This answer is correct because the question asks to identify the ingredients in Maple Pecan, and both large fancy pecans from Georgia, USA and organic maple extract are listed as ingredients.

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  • 29. 

    Company Policies. If you need a certain day or set of days off within a month, what must you do?

    • Find a replacement by contacting colleagues and then request the swap on www.wheniwork.com

    • Notify your store manager and let them take care of it

    Correct Answer
    A. Find a replacement by contacting colleagues and then request the swap on www.wheniwork.com
    Explanation
    To request a certain day or set of days off within a month, the correct answer is to find a replacement by contacting colleagues and then request the swap on www.wheniwork.com. This implies that the company has a system in place where employees can find someone to cover their shift by reaching out to their colleagues, and then formally request the swap through the designated website. This ensures that the shift is properly covered and allows for efficient management of employee schedules.

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  • 30. 

    Company Policies. You are anticipating a text from your mom about dinner plans for tonight. When can you check your cell? (Check all that apply)

    • Just before shift starts

    • While on shift, as long as there are no customers

    • On your break

    • While on shift, if it's her birthday and its really important you find out

    Correct Answer(s)
    A. Just before shift starts
    A. On your break
    Explanation
    You can check your cell phone just before your shift starts because you are not yet on duty and it will not interfere with your work responsibilities. Additionally, you can check your cell phone on your break because it is a designated time for personal activities and it will not disrupt your work.

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  • 31. 

    ​Handling Products. When do you update the inventory board on the walk-in freezer?

    • As part of your closing duties

    • Every time you pull pints or buckets from the walk-in freezer

    • As part of your opening duties

    • Every time you pull pints or buckets from the walk-in freezer, unless its busy

    Correct Answer
    A. Every time you pull pints or buckets from the walk-in freezer
    Explanation
    The correct answer is "Every time you pull pints or buckets from the walk-in freezer." This means that the inventory board should be updated every time any products are taken out of the walk-in freezer, regardless of whether it is during opening or closing duties, or if it is busy or not. This ensures that the inventory is always accurate and up to date, allowing for better management of the products and preventing any discrepancies or shortages.

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  • 32. 

    Product Knowledge. How many scoops are in a pint of ice cream?

    • 2 single scoops, 3 kids scoops

    • 3 single scoops, 4 kids scoops

    • 4 single scoops, 5 kids scoops

    • 2 single scoops, 4 kids scoops

    Correct Answer
    A. 3 single scoops, 4 kids scoops
  • 33. 

    General Knowledge. Which forms of payment to we accept?

    • Cash

    • Cheques

    • American Express (AMEX)

    • Debit

    • MasterCard

    • Visa

    Correct Answer(s)
    A. Cash
    A. Debit
    A. MasterCard
    A. Visa
    Explanation
    The forms of payment that are accepted include cash, debit cards, MasterCard, and Visa. This means that customers can make payments using physical currency, their debit cards, or credit cards from either MasterCard or Visa.

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  • 34. 

    Product Knowledge. Identify our 10 "always" flavours. (Check all that apply)

    • Village Vanilla Bean

    • Maple Walnut

    • Melted Chocolate

    • Rootbeer

    • Strawberry

    • Earl Grey

    • Phil & Sebastian Coffee

    • English Breakfast Tea

    • Toasted Coconut

    • Maple Pecan

    • Cardamom

    • Cinnamon

    • Mint Chip

    • Guide's Mint

    • Salted Caramel

    Correct Answer(s)
    A. Village Vanilla Bean
    A. Melted Chocolate
    A. Strawberry
    A. Earl Grey
    A. Phil & Sebastian Coffee
    A. Toasted Coconut
    A. Maple Pecan
    A. Cardamom
    A. Guide's Mint
    A. Salted Caramel
    Explanation
    This question is asking for the "always" flavors of the product. The correct answer includes Village Vanilla Bean, Melted Chocolate, Strawberry, Earl Grey, Phil & Sebastian Coffee, Toasted Coconut, Maple Pecan, Cardamom, Guide's Mint, and Salted Caramel. These flavors are consistently available and not limited to seasonal or special editions.

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  • 35. 

    Product Knowledge. How many scoops are in an 11.4L bucket of ice cream?

    • 75 single serving, 100 kids scoops

    • 60 single serving, 80 kids scoops

    • 100 single serving, 125 kids scoops

    • 50 single serving, 75 kids scoops

    Correct Answer
    A. 75 single serving, 100 kids scoops
    Explanation
    The correct answer is 75 single serving, 100 kids scoops. This answer is based on product knowledge, knowing the size of the bucket (11.4L) and the serving sizes for both single servings and kids scoops. By dividing the total volume of the bucket by the volume of each serving, we can determine the number of scoops. Therefore, there would be 75 single serving scoops and 100 kids scoops in an 11.4L bucket of ice cream.

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  • 36. 

    General Knowledge. When did Village open?

    • 2010

    • 2011

    • 2012

    • 2013

    Correct Answer
    A. 2012
    Explanation
    The correct answer is 2012. This implies that the Village opened in the year 2012.

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  • 37. 

    Product Knowledge. What ingredients are used in our ice cream mix?

    • Cream, milk, sugar, guar gum, locust bean gum, carrageenan

    • Cream, milk, sugar, egg yolk, guar gum, locust bean gum, carrageenan

    • Cream, milk, sugar, egg yolk

    • Cream, butter, water, egg yolk, polysorbate 80

    Correct Answer
    A. Cream, milk, sugar, egg yolk, guar gum, locust bean gum, carrageenan
    Explanation
    The correct answer is Cream, milk, sugar, egg yolk, guar gum, locust bean gum, carrageenan. This answer includes all the ingredients that are used in the ice cream mix, including cream, milk, sugar, egg yolk, and the various gums (guar gum, locust bean gum, carrageenan) that are commonly used as stabilizers and thickeners in ice cream production.

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  • 38. 

    Company Policies. As a general rule, when do you take a break?

    • According to the break schedule set up on the bulletin board

    • Whenever it feels right

    • At 2:00PM and 5:00 PM to avoid any rushes of people

    • At 4:00PM and 6:00PM, just after the new staff have come on and old staff have left for the day.

    Correct Answer
    A. According to the break schedule set up on the bulletin board
    Explanation
    The correct answer is based on the information provided in the question. It states that the break schedule is set up on the bulletin board, indicating that employees should refer to the schedule for determining when to take a break.

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  • 39. 

    Product Knowledge. We change our seasonal flavours every six weeks

    • True

    • False

    Correct Answer
    A. False
    Explanation
    We stagger the release of each seasonal flavour. Each flavour will remain available for a period of 4 weeks.

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  • 40. 

    General Knowledge. Does Village supply ice cream to restaurants or grocery stores?

    • Yes, Village supplies ice cream only to Buttermilk Fine Waffles.

    • No, we have never supplied to restaurants or grocery stores.

    • No, we don't like other restaurants.

    • Yes, we occasionally supply to restaurants and grocery stores.

    Correct Answer
    A. Yes, Village supplies ice cream only to Buttermilk Fine Waffles.
    Explanation
    The correct answer is "Yes, Village supplies ice cream only to Buttermilk Fine Waffles." This answer states that Village does supply ice cream, but only to one specific establishment, Buttermilk Fine Waffles. It implies that Village does not supply ice cream to any other restaurants or grocery stores.

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  • 41. 

    ​Handling Products. What is the ratio of dry mix to water when making waffle cone batter?

    • 1.5 L of water and 3.5 L of waffle batter

    • 3.5 L of water and 1.5 L of waffle batter

    • 1.5 L of water and 1.5 L of waffle batter

    • 3.5 L of water and 1.5 L of waffle batter

    Correct Answer
    A. 1.5 L of water and 3.5 L of waffle batter
    Explanation
    The correct answer is 1.5 L of water and 3.5 L of waffle batter. This means that for every 1.5 liters of water, there should be 3.5 liters of waffle batter when making the waffle cone batter.

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  • 42. 

    Health & Hygiene. For customers with allergies, what can we do to assist them? (Check all that apply)

    • Use a freshly sanitized scoop

    • Guarantee that their order is dairy free, gluten free, peanut free etc.

    • Disclose all of the ingredients at their request

    Correct Answer(s)
    A. Use a freshly sanitized scoop
    A. Disclose all of the ingredients at their request
    Explanation
    The correct answer is to use a freshly sanitized scoop and to disclose all of the ingredients at their request. By using a freshly sanitized scoop, we can minimize the risk of cross-contamination and ensure that customers with allergies are not exposed to any potential allergens. Additionally, by disclosing all of the ingredients at their request, we can provide customers with the necessary information to make informed decisions about their food choices and avoid any allergens that may be present.

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  • 43. 

    Company Policies. If you must cancel your shift at the last minute and you call the store manager and get their voicemail, what should you do? (Check all that apply)

    • Leave a message with a call-back number that you can be reached at (remember: a dead cell phone is not a number you can be reached at)

    • Send a text message and an email to the store manager if you cannot reach them by phone

    • As a backup, call the store and advise the staff currently on shift and advise them that you cannot make shift

    Correct Answer(s)
    A. Leave a message with a call-back number that you can be reached at (remember: a dead cell phone is not a number you can be reached at)
    A. Send a text message and an email to the store manager if you cannot reach them by phone
    A. As a backup, call the store and advise the staff currently on shift and advise them that you cannot make shift
    Explanation
    If you must cancel your shift at the last minute and you are unable to reach the store manager by phone, it is important to leave a message with a call-back number that you can be reached at. This ensures that the manager can contact you for further information or to discuss any necessary arrangements. In addition, sending a text message and an email to the store manager provides an alternative means of communication in case they are unable to check their voicemail. Lastly, it is also advisable to call the store and inform the staff currently on shift about your absence as a backup measure, so that they can make any necessary adjustments to the schedule.

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  • 44. 

    Product Knowledge. Identify the ingredients in Toasted Coconut. (Check all that apply)

    • Toasted and untoasted coconut

    • Organic coconut extract

    Correct Answer(s)
    A. Toasted and untoasted coconut
    A. Organic coconut extract
    Explanation
    The correct answer is Toasted and untoasted coconut and Organic coconut extract. The question asks to identify the ingredients in Toasted Coconut, and the options provided include both toasted and untoasted coconut, as well as organic coconut extract. Therefore, these are the correct answers as they are the ingredients present in Toasted Coconut.

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  • 45. 

    Company Policies. If you would like to request time off, how much notice must you give your store manager?

    • 1 day

    • 2 weeks

    • 1 month

    • 3 months

    Correct Answer
    A. 1 month
    Explanation
    Employees must give their store manager 1 month notice if they would like to request time off. This allows the manager to adequately plan and make necessary adjustments to the work schedule. Giving sufficient notice ensures that the manager can find a suitable replacement and maintain smooth operations in the store.

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  • 46. 

    Core Values. What are our 5 Core Values?

    • Love thy brother

    • Do the right thing

    • Think on your feet

    • Do what you say

    • Be passionate and determined

    • Have a personality and good music taste

    • Be humbly confident

    • Grow or die

    • The customer is always right

    • Help first

    Correct Answer(s)
    A. Do the right thing
    A. Do what you say
    A. Be humbly confident
    A. Grow or die
    A. Help first
  • 47. 

    Product Knowledge. Who supplies our teas?

    • Teavana

    • Two Hills Tea in Nelson, BC.

    • David's Tea

    • Silk Road Spice Merchants

    Correct Answer
    A. Two Hills Tea in Nelson, BC.
    Explanation
    All the tea we get from Two Hills is organic, non-GMO, and direct trade!

    Rate this question:

  • 48. 

    Health & Hygiene. When do you wash your hands. (Check all that apply)

    • At the start of shift

    • After going to the bathroom

    • In between scooping each and every cone

    • After coughing or sneezing

    • After picking anything up off the floor

    • After doing any tasks outside

    • Before making waffle cones (unless you use the patty paper as a barrier)

    Correct Answer(s)
    A. At the start of shift
    A. After going to the bathroom
    A. After coughing or sneezing
    A. After picking anything up off the floor
    A. After doing any tasks outside
    A. Before making waffle cones (unless you use the patty paper as a barrier)
    Explanation
    The correct answer includes all the appropriate times to wash your hands for health and hygiene purposes. Washing your hands at the start of your shift helps to remove any potential germs or bacteria that may have accumulated on your hands. Washing your hands after going to the bathroom is essential to prevent the spread of germs. After coughing or sneezing, it is important to wash your hands to avoid spreading any potential respiratory droplets. Washing your hands after picking anything up off the floor helps to remove any dirt or germs that may have transferred onto your hands. Washing your hands after doing any tasks outside is necessary to remove any potential dirt or contaminants. Lastly, washing your hands before making waffle cones helps to maintain cleanliness and prevent any contamination.

    Rate this question:

  • 49. 

    General Knowledge. Where is the secret panic button located and how is it activated?

    • It is located close to the cash register, you must press and hold it for 2 seconds

    • It is in the electrical room and when you tap it a bat symbol iluminates the sky

    • It is located close to the cash register, you must press and hold it for 5 seconds

    • It is located close to the cash register, you must tap it briefly

    Correct Answer
    A. It is located close to the cash register, you must press and hold it for 2 seconds
    Explanation
    The secret panic button is located close to the cash register and can be activated by pressing and holding it for 2 seconds.

    Rate this question:

Quiz Review Timeline (Updated): Feb 2, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Feb 02, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Sep 18, 2014
    Quiz Created by
    William Friley
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