Village Ice Cream: Scooper Exam
Our Vision is to craft an unparalleled ice cream experience.
- 1.Company Policies. You are anticipating a text from your mom about dinner plans for tonight. When can you check your cell? (Check all that apply)
- A.
Just before shift starts
- B.
While on shift, as long as there are no customers
- C.
On your break
- D.
While on shift, if it's her birthday and its really important you find out
- 2.Company Policies. If you must cancel your shift for any reason, including illness, who's responsibility is it to find a replacement?
- A.
It is your responsibility
- B.
It is the store manager's responsibility, as long as you advise them in advance
- 3.General Knowledge. Village is open year-round
- A.
True
- B.
False
- 4.General Knowledge. Village Ice Cream is affiliated with Village Brewery
- A.
True
- B.
False
- 5.General Knowledge. Where is the secret panic button located and how is it activated?
- A.
It is located close to the cash register, you must press and hold it for 2 seconds
- B.
It is in the electrical room and when you tap it a bat symbol iluminates the sky
- C.
It is located close to the cash register, you must press and hold it for 5 seconds
- D.
It is located close to the cash register, you must tap it briefly
- 6.Handling Products. How do you rotate stock in the pint freezer?
- A.
To ensure freshness, place the pints from the walk-in freezer in the back of the pint freezer, bringing existing stock towards the front
- B.
To ensure speed, just push the pints to the back and place the pints from the walk-in freezer in the front of existing stock
- C.
It doesn't really matter how you do it, as long as it gets done
- D.
Wait until the pint freezer is completely empty before refilling
- 7.Handling Products. When pulling buckets of ice cream from the walk-in freezer, always look for the bucket with the oldest date on it.
- A.
True
- B.
False
- 8.Handling Products. When do you update the inventory board on the walk-in freezer?
- A.
As part of your closing duties
- B.
Every time you pull pints or buckets from the walk-in freezer
- C.
As part of your opening duties
- D.
Every time you pull pints or buckets from the walk-in freezer, unless its busy
- 9.Handling Products. When you are about to run out of hot fudge, place a new container in the spare warmer so it has time to warm up while you use up the remaining servings from the old container
- A.
True
- B.
False
- 10.Handling Products. What is the procedure for putting away the hot fudge at the end of the night? (Check all that apply)
- A.
Empty the hot fudge into a clean stainless steel container
- B.
Place a stainless steel lid on the hot fudge and put in the fridge
- C.
Place a black plastic lid on the hot fudge and put in the fridge
- D.
Wash and sanitize the dirty stainless steel container, lid and ladel
- 11.Handling Products. When a customer wants a pint of a particular flavour and there are no more in the pint freezer, but there is still some for scooping in the dipping cabinet what do you do?
- A.
Tell them there are no more and ask if they want a different flavour
- B.
If that flavour remains in the dipping cabinet, hand-pack a pint for them
- 12.Handling Products. When rolling waffle cones, how do you ensure they are all the same size?
- A.
Make sure the cone does not extend beyond the edge of the white roller
- B.
Don't worry to much, each cone should have its own unique look
- C.
Make sure the cone does not extend beyond the edge of the stainless steel mould
- D.
Make sure the cone does extends just beyond the edge of the stainless steel mould
- 13.Handling Products. When do you season (spray cooking oil) the waffle cone irons? (Check all that apply)
- A.
Every morning after they heat up
- B.
Every morning before they heat up
- C.
Every time they get a little sticky
- D.
Only season once per day
- 14.Handling Products. Before filling a clean whipped cream canister with cream, you must put a piece of green tape on the canister and write down a date. Which date do you write?
- A.
Your mom's birthday
- B.
The expiry date
- C.
The date you put the cream in the canister
- 15.Product Knowledge. Identify the ingredients in Village Vanilla Bean. (Check all that apply)
- A.
Madagascar bourbon vanilla extract
- B.
Vanilla seeds
- 16.Product Knowledge. Identify the ingredients NOT in Melted Chocolate. (Check all that apply)
- A.
Callebaut chocolate
- B.
Cocoa powder
- C.
Chocolate syrup
- 17.Product Knowledge. Identify the ingredients NOT in Phil & Sebastian Coffee. (Check all that apply)
- A.
Coffee beans
- B.
Coffee flavouring
- C.
Brewed coffee
- D.
Espresso
- 18.Product Knowledge. Identify the ingredients NOT in Cardamom. (Check all that apply)
- A.
Ground cardamom
- B.
Cardamom pods
- C.
Cardamom extract
- 19.Product Knowledge. Identify the ingredients in Guide's Mint. (Check all that apply)
- A.
Freshly baked version of Girl Guide cookies made by Pretty Sweet Co. in Calgary
- B.
Organic peppermint extract
- 20.Product Knowledge. Identify the ingredients in Salted Caramel. (Check all that apply)
- A.
Butter
- B.
Whipping Cream
- C.
Caramel flavouring
- D.
Sea salt
- E.
Sugar
- 21.Product Knowledge. What is the most popular flavour?
- A.
Guide's Mint
- B.
Maple Pecan
- C.
Salted Caramel
- D.
Toasted Coconut
- 22.Product Knowledge. How many scoops are in a pint of ice cream?
- A.
2 single scoops, 3 kids scoops
- B.
3 single scoops, 4 kids scoops
- C.
4 single scoops, 5 kids scoops
- D.
2 single scoops, 4 kids scoops
- 23.Product Knowledge. How many scoops are in an 11.4L bucket of ice cream?
- A.
75 single serving, 100 kids scoops
- B.
60 single serving, 80 kids scoops
- C.
100 single serving, 125 kids scoops
- D.
50 single serving, 75 kids scoops
- 24.Product Knowledge. A person of any age can order a kid's scoop
- A.
True
- B.
False
- 25.Product Knowledge. Who supplies our Guide's Mint cookies and fudge cookies for the ice cream sandwiches?
- A.
Pretty Sweet Co.
- B.
Girl Guide's of Canada
- C.
We do not disclose our cookie supplier
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