Village Ice Cream: Scooper Exam

72 Questions | Total Attempts: 106

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Village Ice Cream: Scooper Exam

Our Vision is to craft an unparalleled ice cream experience.


Questions and Answers
  • 1. 
    Company Policies. You are anticipating a text from your mom about dinner plans for tonight. When can you check your cell? (Check all that apply)
    • A. 

      Just before shift starts

    • B. 

      While on shift, as long as there are no customers

    • C. 

      On your break

    • D. 

      While on shift, if it's her birthday and its really important you find out

  • 2. 
    Company Policies. If you must cancel your shift for any reason, including illness, who's responsibility is it to find a replacement?
    • A. 

      It is your responsibility

    • B. 

      It is the store manager's responsibility, as long as you advise them in advance

  • 3. 
    General Knowledge. Village is open year-round
    • A. 

      True

    • B. 

      False

  • 4. 
    General Knowledge. Village Ice Cream is affiliated with Village Brewery
    • A. 

      True

    • B. 

      False

  • 5. 
    General Knowledge. Where is the secret panic button located and how is it activated?
    • A. 

      It is located close to the cash register, you must press and hold it for 2 seconds

    • B. 

      It is in the electrical room and when you tap it a bat symbol iluminates the sky

    • C. 

      It is located close to the cash register, you must press and hold it for 5 seconds

    • D. 

      It is located close to the cash register, you must tap it briefly

  • 6. 
    Handling Products. How do you rotate stock in the pint freezer?
    • A. 

      To ensure freshness, place the pints from the walk-in freezer in the back of the pint freezer, bringing existing stock towards the front

    • B. 

      To ensure speed, just push the pints to the back and place the pints from the walk-in freezer in the front of existing stock

    • C. 

      It doesn't really matter how you do it, as long as it gets done

    • D. 

      Wait until the pint freezer is completely empty before refilling

  • 7. 
    ​Handling Products. When pulling buckets of ice cream from the walk-in freezer, always look for the bucket with the oldest date on it.
    • A. 

      True

    • B. 

      False

  • 8. 
    ​Handling Products. When do you update the inventory board on the walk-in freezer?
    • A. 

      As part of your closing duties

    • B. 

      Every time you pull pints or buckets from the walk-in freezer

    • C. 

      As part of your opening duties

    • D. 

      Every time you pull pints or buckets from the walk-in freezer, unless its busy

  • 9. 
    ​Handling Products. When you are about to run out of hot fudge, place a new container in the spare warmer so it has time to warm up while you use up the remaining servings from the old container
    • A. 

      True

    • B. 

      False

  • 10. 
    ​Handling Products. What is the procedure for putting away the hot fudge at the end of the night? (Check all that apply)
    • A. 

      Empty the hot fudge into a clean stainless steel container

    • B. 

      Place a stainless steel lid on the hot fudge and put in the fridge

    • C. 

      Place a black plastic lid on the hot fudge and put in the fridge

    • D. 

      Wash and sanitize the dirty stainless steel container, lid and ladel

  • 11. 
    ​Handling Products. When a customer wants a pint of a particular flavour and there are no more in the pint freezer, but there is still some for scooping in the dipping cabinet what do you do?
    • A. 

      Tell them there are no more and ask if they want a different flavour

    • B. 

      If that flavour remains in the dipping cabinet, hand-pack a pint for them

  • 12. 
    ​Handling Products. When rolling waffle cones, how do you ensure they are all the same size?
    • A. 

      Make sure the cone does not extend beyond the edge of the white roller

    • B. 

      Don't worry to much, each cone should have its own unique look

    • C. 

      Make sure the cone does not extend beyond the edge of the stainless steel mould

    • D. 

      Make sure the cone does extends just beyond the edge of the stainless steel mould

  • 13. 
    ​Handling Products. When do you season (spray cooking oil) the waffle cone irons? (Check all that apply)
    • A. 

      Every morning after they heat up

    • B. 

      Every morning before they heat up

    • C. 

      Every time they get a little sticky

    • D. 

      Only season once per day

  • 14. 
    ​Handling Products. Before filling a clean whipped cream canister with cream, you must put a piece of green tape on the canister and write down a date. Which date do you write?
    • A. 

      Your mom's birthday

    • B. 

      The expiry date

    • C. 

      The date you put the cream in the canister

  • 15. 
    Product Knowledge. Identify the ingredients in Village Vanilla Bean. (Check all that apply)
    • A. 

      Madagascar bourbon vanilla extract

    • B. 

      Vanilla seeds

  • 16. 
    Product Knowledge. Identify the ingredients NOT in Melted Chocolate. (Check all that apply)
    • A. 

      Callebaut chocolate

    • B. 

      Cocoa powder

    • C. 

      Chocolate syrup

  • 17. 
    Product Knowledge. Identify the ingredients NOT in Phil & Sebastian Coffee. (Check all that apply)
    • A. 

      Coffee beans

    • B. 

      Coffee flavouring

    • C. 

      Brewed coffee

    • D. 

      Espresso

  • 18. 
    Product Knowledge. Identify the ingredients NOT in Cardamom. (Check all that apply)
    • A. 

      Ground cardamom

    • B. 

      Cardamom pods

    • C. 

      Cardamom extract

  • 19. 
    Product Knowledge. Identify the ingredients in Guide's Mint. (Check all that apply)
    • A. 

      Freshly baked version of Girl Guide cookies made by Pretty Sweet Co. in Calgary

    • B. 

      Organic peppermint extract

  • 20. 
    Product Knowledge. Identify the ingredients in Salted Caramel. (Check all that apply)
    • A. 

      Butter

    • B. 

      Whipping Cream

    • C. 

      Caramel flavouring

    • D. 

      Sea salt

    • E. 

      Sugar

  • 21. 
    Product Knowledge. What is the most popular flavour?
    • A. 

      Guide's Mint

    • B. 

      Maple Pecan

    • C. 

      Salted Caramel

    • D. 

      Toasted Coconut

  • 22. 
    Product Knowledge. How many scoops are in a pint of ice cream?
    • A. 

      2 single scoops, 3 kids scoops

    • B. 

      3 single scoops, 4 kids scoops

    • C. 

      4 single scoops, 5 kids scoops

    • D. 

      2 single scoops, 4 kids scoops

  • 23. 
    Product Knowledge. How many scoops are in an 11.4L bucket of ice cream?
    • A. 

      75 single serving, 100 kids scoops

    • B. 

      60 single serving, 80 kids scoops

    • C. 

      100 single serving, 125 kids scoops

    • D. 

      50 single serving, 75 kids scoops

  • 24. 
    Product Knowledge. A person of any age can order a kid's scoop
    • A. 

      True

    • B. 

      False

  • 25. 
    Product Knowledge. Who supplies our Guide's Mint cookies and fudge cookies for the ice cream sandwiches?
    • A. 

      Pretty Sweet Co.

    • B. 

      Girl Guide's of Canada

    • C. 

      We do not disclose our cookie supplier

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