Test Your Knowledge About Product Damage Reduction

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| By Anina
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Anina
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Quizzes Created: 50 | Total Attempts: 22,401
| Attempts: 123 | Questions: 10
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1. With Amazon orders, we can now change the shipping address as long as the update button is available.

Explanation

We will be changing this information in the WIKI.

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About This Quiz
Test Your Knowledge About Product Damage Reduction - Quiz

Test your knowledge about damage reduction in the store either by a customer or staff by taking the quiz below. There are different measures that people take up to ensure that there is minimal reduction and as a result, loss on both perishable and non-perishables. Take the quiz and see... see moreif you have what it takes to achieve that in the store. see less

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2. Let's say you're going to replace missing items from a party pack for a customer.  You need to make note of items missing and find their component SKUs in the order to properly resolve the issue.

Explanation

Since we no longer sending Parts and Pieces. It is important to put detailed notes for the exact items they are missing.

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3. Customer receives order and there appears to be damage on both outside and inside of the box.  This damage is mostly likely caused by:

Explanation

Carrier Damage: When an order is received and the outside box has been damaged as well as the products inside. It looks caused by whoever delivered it.

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4. The damage appears to be specific to certain products due to manufacturing errors.  No damage to box.  This is most likely:

Explanation

Vendor Damage: When one or more products have specific damage (i.e. hole, bad stitching) that was likely due to an error in manufacturing.

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5. You can find out what type of damaged products the customer received by asking few simple questions. 

Explanation

By asking these questions, the customer can gather information about the condition of the outside box. If the outside box is damaged or crushed, it indicates that the product inside may also be damaged. Holes in the box could suggest mishandling during shipping, which could have caused damage to the product. If the box looks like it has been re-taped, it could indicate that the package has been opened or tampered with, raising concerns about the condition of the product inside. Therefore, these questions help determine the type of damaged products the customer received.

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6. If you have determined from your questions that customer received a carrier damage product, you need to advise the customer to return the item(s) back to us.

Explanation

Ask the customer to hold on to the items and box for 10 days (NEVER ask for the items to be returned with carrier damage, if they are there is no claim with UPS)

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7. How many business days should the customer hold on to the package if there is carrier damage?

Explanation

The customer should hold on to the package for 10 business days if there is carrier damage. This allows sufficient time for the customer to assess the extent of the damage, contact the carrier, and initiate the necessary steps for a claim or return. Holding on to the package for a longer period ensures that the customer has enough time to handle the situation appropriately and receive any necessary compensation or resolution.

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8. If a customer received a damaged item and it's under $25, have the customer dispose of the product.

Explanation

TRUE, also we do not want damaged signature plates, personalized product, wall clings or standups returned.

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9. With AMAZON order source you MAY ONLY.. (choose all that apply)

Explanation

Great news!!! With Amazon orders, we can now change the shipping address as long as the update button is available! We will be changing this information in the WIKI.

Submit
10. Check all of the Order Sources you can handle.

Explanation

The given correct answer includes a list of order sources that the person can handle. These order sources are: Celebrate Express, eBay, BuyCostumes, NewEgg, Evite Party Store, Shop, Amazon, Buy, and One Stop Plus.

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  • Mar 16, 2023
    Quiz Edited by
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  • Jul 24, 2014
    Quiz Created by
    Anina
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With Amazon orders, we can now change the shipping address as...
Let's say you're going to replace missing items from a party...
Customer receives order and there appears to be damage on both outside...
The damage appears to be specific to certain products due to...
You can find out what type of damaged products the customer received...
If you have determined from your questions that customer received a...
How many business days should the customer hold on to the package if...
If a customer received a damaged item and it's under $25, have the...
With AMAZON order source you MAY ONLY.. (choose all that apply)
Check all of the Order Sources you can handle.
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