Test Your Knowledge About Product Damage Reduction

10 Questions | Total Attempts: 66

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Test Your Knowledge About Product Damage Reduction

Test your knowledge about damage reduction in the store either by a customer or staff by taking the quiz below. There are different measures that people take up to ensure that there is minimal reduction and as a result, loss on both perishable and non-perishables. Take the quiz and see if you have what it takes to achieve that in the store.


Questions and Answers
  • 1. 
    Customer receives order and there appears to be damage on both outside and inside of the box.  This damage is mostly likely caused by:
    • A. 

      Vendor Damage

    • B. 

      Carrier Damage

    • C. 

      Customer Damage

  • 2. 
    The damage appears to be specific to certain products due to manufacturing errors.  No damage to box.  This is most likely:
    • A. 

      Customer Damage

    • B. 

      Carrier Damage

    • C. 

      Vendor Damage

  • 3. 
    You can find out what type of damaged products the customer received by asking few simple questions. 
    • A. 

      “Was the outside box damaged or crushed?”

    • B. 

      “Are there any holes in the box?”

    • C. 

      “Did you get the name of the UPS driver?”

    • D. 

      “Does the box look likes it’s been re-taped?”

  • 4. 
    If you have determined from your questions that customer received a carrier damage product, you need to advise the customer to return the item(s) back to us.
    • A. 

      True

    • B. 

      False

  • 5. 
    Let's say you're going to replace missing items from a party pack for a customer.  You need to make note of items missing and find their component SKUs in the order to properly resolve the issue.
    • A. 

      True

    • B. 

      False

  • 6. 
    If a customer received a damaged item and it's under $25, have the customer dispose of the product.
    • A. 

      True

    • B. 

      False

  • 7. 
    How many business days should the customer hold on to the package if there is carrier damage?
    • A. 

      5 Business Days

    • B. 

      7 Business Days

    • C. 

      10 Business Days

    • D. 

      They should send it back right away

  • 8. 
    With AMAZON order source you MAY ONLY.. (choose all that apply)
    • A. 

      Void the order (if not printed)

    • B. 

      Change the shipping address (as long as the update button is available)

    • C. 

      Replace the order or credit for missing items

    • D. 

      Upgrade ship level

  • 9. 
    With Amazon orders, we can now change the shipping address as long as the update button is available.
    • A. 

      True

    • B. 

      False

  • 10. 
    Check all of the Order Sources you can handle.
    • A. 

      Celebrate Express

    • B. 

      Costume Craze

    • C. 

      BuyCostumes

    • D. 

      EBay

    • E. 

      Target

    • F. 

      Halloween Express

    • G. 

      NewEgg

    • H. 

      Evite Party Store

    • I. 

      Shop

    • J. 

      Amazon

    • K. 

      Buy

    • L. 

      One Stop Plus

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