Test Your Knowledge About Product Damage Reduction
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Customer receives order and there appears to be damage on both outside and inside of the box. This damage is mostly likely caused by:
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Vendor Damage
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Carrier Damage
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Customer Damage
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Test your knowledge about damage reduction in the store either by a customer or staff by taking the quiz below. There are different measures that people take up to ensure that there is minimal reduction and as a result, loss on both perishable and non-perishables. Take the quiz and see if you have what it takes to achieve that in See morethe store.
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- 2.
The damage appears to be specific to certain products due to manufacturing errors. No damage to box. This is most likely:
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Customer Damage
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Carrier Damage
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Vendor Damage
Correct Answer
A. Vendor DamageExplanation
Vendor Damage: When one or more products have specific damage (i.e. hole, bad stitching) that was likely due to an error in manufacturing.Rate this question:
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- 3.
You can find out what type of damaged products the customer received by asking few simple questions.
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“Was the outside box damaged or crushed?”
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“Are there any holes in the box?”
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“Did you get the name of the UPS driver?”
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“Does the box look likes it’s been re-taped?”
Correct Answer(s)
A. “Was the outside box damaged or crushed?”
A. “Are there any holes in the box?”
A. “Does the box look likes it’s been re-taped?”Explanation
By asking these questions, the customer can gather information about the condition of the outside box. If the outside box is damaged or crushed, it indicates that the product inside may also be damaged. Holes in the box could suggest mishandling during shipping, which could have caused damage to the product. If the box looks like it has been re-taped, it could indicate that the package has been opened or tampered with, raising concerns about the condition of the product inside. Therefore, these questions help determine the type of damaged products the customer received.Rate this question:
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- 4.
If you have determined from your questions that customer received a carrier damage product, you need to advise the customer to return the item(s) back to us.
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True
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False
Correct Answer
A. FalseExplanation
Ask the customer to hold on to the items and box for 10 days (NEVER ask for the items to be returned with carrier damage, if they are there is no claim with UPS)Rate this question:
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- 5.
Let's say you're going to replace missing items from a party pack for a customer. You need to make note of items missing and find their component SKUs in the order to properly resolve the issue.
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True
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False
Correct Answer
A. TrueExplanation
Since we no longer sending Parts and Pieces. It is important to put detailed notes for the exact items they are missing.Rate this question:
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- 6.
If a customer received a damaged item and it's under $25, have the customer dispose of the product.
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True
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False
Correct Answer
A. TrueExplanation
TRUE, also we do not want damaged signature plates, personalized product, wall clings or standups returned.Rate this question:
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- 7.
With AMAZON order source you MAY ONLY.. (choose all that apply)
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Void the order (if not printed)
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Change the shipping address (as long as the update button is available)
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Replace the order or credit for missing items
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Upgrade ship level
Correct Answer(s)
A. Void the order (if not printed)
A. Change the shipping address (as long as the update button is available)
A. Replace the order or credit for missing itemsExplanation
Great news!!! With Amazon orders, we can now change the shipping address as long as the update button is available! We will be changing this information in the WIKI.Rate this question:
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- 8.
Check all of the Order Sources you can handle.
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Celebrate Express
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Costume Craze
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BuyCostumes
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EBay
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Target
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Halloween Express
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NewEgg
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Evite Party Store
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Shop
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Amazon
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Buy
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One Stop Plus
Correct Answer(s)
A. Celebrate Express
A. BuyCostumes
A. EBay
A. NewEgg
A. Evite Party Store
A. Shop
A. Amazon
A. Buy
A. One Stop PlusExplanation
The given correct answer includes a list of order sources that the person can handle. These order sources are: Celebrate Express, eBay, BuyCostumes, NewEgg, Evite Party Store, Shop, Amazon, Buy, and One Stop Plus.Rate this question:
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- 9.
With Amazon orders, we can now change the shipping address as long as the update button is available.
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True
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False
Correct Answer
A. TrueExplanation
We will be changing this information in the WIKI.Rate this question:
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- 10.
How many business days should the customer hold on to the package if there is carrier damage?
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5 Business Days
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7 Business Days
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10 Business Days
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They should send it back right away
Correct Answer
A. 10 Business DaysExplanation
The customer should hold on to the package for 10 business days if there is carrier damage. This allows sufficient time for the customer to assess the extent of the damage, contact the carrier, and initiate the necessary steps for a claim or return. Holding on to the package for a longer period ensures that the customer has enough time to handle the situation appropriately and receive any necessary compensation or resolution.Rate this question:
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Quiz Review Timeline (Updated): Mar 16, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 16, 2023Quiz Edited by
ProProfs Editorial Team -
Jul 24, 2014Quiz Created by
Anina
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