Test Your Knowledge About Product Damage Reduction

10 Questions | By Anina | Last updated: Mar 16, 2022 | Total Attempts: 66

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Test Your Knowledge About Product Damage Reduction - Quiz

Test your knowledge about damage reduction in the store either by a customer or staff by taking the quiz below. There are different measures that people take up to ensure that there is minimal reduction and as a result, loss on both perishable and non-perishables. Take the quiz and see if you have what it takes to achieve that in the store.

Questions and Answers

1.

Customer receives order and there appears to be damage on both outside and inside of the box. This damage is mostly likely caused by:
- A.
  
  Vendor Damage
- B.
  
  Carrier Damage
- C.
  
  Customer Damage
2.

The damage appears to be specific to certain products due to manufacturing errors. No damage to box. This is most likely:
- A.
  
  Customer Damage
- B.
  
  Carrier Damage
- C.
  
  Vendor Damage
3.

You can find out what type of damaged products the customer received by asking few simple questions.
- A.
  
  “Was the outside box damaged or crushed?”
- B.
  
  “Are there any holes in the box?”
- C.
  
  “Did you get the name of the UPS driver?”
- D.
  
  “Does the box look likes it’s been re-taped?”
4.

If you have determined from your questions that customer received a carrier damage product, you need to advise the customer to return the item(s) back to us.
- A.
  
  True
- B.
  
  False
5.

Let's say you're going to replace missing items from a party pack for a customer. You need to make note of items missing and find their component SKUs in the order to properly resolve the issue.
- A.
  
  True
- B.
  
  False
6.

If a customer received a damaged item and it's under $25, have the customer dispose of the product.
- A.
  
  True
- B.
  
  False
7.

With AMAZON order source you MAY ONLY.. (choose all that apply)
- A.
  
  Void the order (if not printed)
- B.
  
  Change the shipping address (as long as the update button is available)
- C.
  
  Replace the order or credit for missing items
- D.
  
  Upgrade ship level
8.

Check all of the Order Sources you can handle.
- A.
  
  Celebrate Express
- B.
  
  Costume Craze
- C.
  
  BuyCostumes
- D.
  
  EBay
- E.
  
  Target
- F.
  
  Halloween Express
- G.
  
  NewEgg
- H.
  
  Evite Party Store
- I.
  
  Shop
- J.
  
  Amazon
- K.
  
  Buy
- L.
  
  One Stop Plus
9.

With Amazon orders, we can now change the shipping address as long as the update button is available.
- A.
  
  True
- B.
  
  False
10.

How many business days should the customer hold on to the package if there is carrier damage?
- A.
  
  5 Business Days
- B.
  
  7 Business Days
- C.
  
  10 Business Days
- D.
  
  They should send it back right away