Test Your Knowledge About Product Damage Reduction
Test your knowledge about damage reduction in the store either by a customer or staff by taking the quiz below. There are different measures that people take up to ensure that there is minimal reduction and as a result, loss on both perishable and non-perishables. Take the quiz and see if you have what it takes to achieve that in the store.
- 1.Customer receives order and there appears to be damage on both outside and inside of the box. This damage is mostly likely caused by:
- A.
Vendor Damage
- B.
Carrier Damage
- C.
Customer Damage
- 2.The damage appears to be specific to certain products due to manufacturing errors. No damage to box. This is most likely:
- A.
Customer Damage
- B.
Carrier Damage
- C.
Vendor Damage
- 3.You can find out what type of damaged products the customer received by asking few simple questions.
- A.
“Was the outside box damaged or crushed?”
- B.
“Are there any holes in the box?”
- C.
“Did you get the name of the UPS driver?”
- D.
“Does the box look likes it’s been re-taped?”
- 4.If you have determined from your questions that customer received a carrier damage product, you need to advise the customer to return the item(s) back to us.
- A.
True
- B.
False
- 5.Let's say you're going to replace missing items from a party pack for a customer. You need to make note of items missing and find their component SKUs in the order to properly resolve the issue.
- A.
True
- B.
False
- 6.If a customer received a damaged item and it's under $25, have the customer dispose of the product.
- A.
True
- B.
False
- 7.How many business days should the customer hold on to the package if there is carrier damage?
- A.
5 Business Days
- B.
7 Business Days
- C.
10 Business Days
- D.
They should send it back right away
- 8.With AMAZON order source you MAY ONLY.. (choose all that apply)
- A.
Void the order (if not printed)
- B.
Change the shipping address (as long as the update button is available)
- C.
Replace the order or credit for missing items
- D.
Upgrade ship level
- 9.With Amazon orders, we can now change the shipping address as long as the update button is available.
- A.
True
- B.
False
- 10.Check all of the Order Sources you can handle.
- A.
Celebrate Express
- B.
Costume Craze
- C.
BuyCostumes
- D.
EBay
- E.
Target
- F.
Halloween Express
- G.
NewEgg
- H.
Evite Party Store
- I.
Shop
- J.
Amazon
- K.
Buy
- L.
One Stop Plus
Questions: 5 | Attempts: 7386 | Last updated: Jan 22, 2013
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