7. Issue Aware, Call Tags, Dv Quiz (Gateway 7.7.14)
- 1.
What is a Call Tag
- A.
Caretaker calls to request a UPS label to send back materials or equipment
- B.
UPS brings UPS labels to the HH to pick up boxes to ship back to CA
- C.
UPS mails out labels to the HH so they can drop boxes off at the UPS office
- D.
Returns calls the family to obtain email address to send labels to have our materials sent back
Correct Answer
B. UPS brings UPS labels to the HH to pick up boxes to ship back to CA -
- 2.
What is the "cut-off time" for next day call tag requests?
- A.
End of Day the day before
- B.
First thing in the morning the day of the call tag
- C.
4pm the day before
- D.
5pm the day before
Correct Answer
C. 4pm the day beforeExplanation
The "cut-off time" for next day call tag requests is 4pm the day before. This means that if you want to request a call tag for the next day, you need to submit your request before 4pm on the previous day. After this time, the request will not be processed for the following day.Rate this question:
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- 3.
Explain the purpose of creating Issue Aware tickets
- 4.
When creating a call tag for UPS to go out to a family, what would the Due Date be on the Issue Aware ticket?
- A.
2 weeks from the date of contact with the HH
- B.
5 days from the date of contact with the HH
- C.
The day the HH picks
- D.
The day that the Returns department picks
Correct Answer
C. The day the HH picksExplanation
The Due Date on the Issue Aware ticket for creating a call tag for UPS to go out to a family would be the day that the HH (household) picks. This means that the family gets to choose the specific day for the call tag to be scheduled.Rate this question:
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- 5.
Give 2 reasons why you would need to create an IA?
- 6.
Which dataview do you access to place a hold on an order?
- A.
HH Flags for Ordering
- B.
HH Flags for Holding
- C.
HH Flags for Shipment
- D.
HH Flags for Support
Correct Answer
D. HH Flags for SupportExplanation
To place a hold on an order, you need to access the "HH Flags for Support" dataview. This dataview contains the necessary information and options to apply holds on orders. The other options listed, such as "HH Flags for Ordering", "HH Flags for Holding", and "HH Flags for Shipment" are not relevant for placing a hold on an order.Rate this question:
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- 7.
Name two people that you would include as stakeholders on your IA’s.
- 8.
Which dataview do you access to start a student’s withdrawal from the program?
- A.
Initiate Household Withdrawal Request
- B.
Initiate Student Withdrawal
- C.
Initiate Household Withdrawal
Correct Answer
B. Initiate Student WithdrawalExplanation
To start a student's withdrawal from the program, you would access the "Initiate Student Withdrawal" dataview. This dataview is specifically designed for initiating the withdrawal process for individual students. The other options, "Initiate Household Withdrawal Request" and "Initiate Household Withdrawal," are not relevant in this context as they pertain to withdrawing an entire household rather than an individual student.Rate this question:
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- 9.
When creating a call tag for UPS to go out to a family, what would the Due Date be on the Issue Aware Ticket?
- A.
2 Weeks from the date of contact with the household
- B.
5 days from the date of contact with the household
- C.
The day the household picks
- D.
The day that the Returns Department chooses
Correct Answer
C. The day the household picksExplanation
The Due Date on the Issue Aware Ticket would be the day that the household picks. This means that the family gets to choose the specific day for UPS to go out to their house.Rate this question:
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- 10.
When creating an IA who should be selected as the Reporter?
- A.
The Teacher
- B.
The Principal
- C.
Enrollment
- D.
The person who called in reporting the issue/problem
Correct Answer
D. The person who called in reporting the issue/problemExplanation
The person who called in reporting the issue/problem should be selected as the Reporter because they are the one who witnessed or experienced the issue firsthand and are therefore in the best position to provide accurate and detailed information about it. Selecting the person who called in as the Reporter ensures that the information gathered is reliable and can be effectively addressed by the appropriate authorities.Rate this question:
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Current Version
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Mar 19, 2023Quiz Edited by
ProProfs Editorial Team -
Jul 21, 2014Quiz Created by
Catherine Halcomb
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