7. Issue Aware, Call Tags, DV Quiz (Gateway 7.7.14)

1. What is a Call Tag

Caretaker calls to request a UPS label to send back materials or equipment

UPS brings UPS labels to the HH to pick up boxes to ship back to CA

UPS mails out labels to the HH so they can drop boxes off at the UPS office

Returns calls the family to obtain email address to send labels to have our materials sent back

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Explanation

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2. What is the "cut-off time" for next day call tag requests?

End of Day the day before

First thing in the morning the day of the call tag

4pm the day before

5pm the day before

The "cut-off time" for next day call tag requests is 4pm the day before. This means that if you want to request a call tag for the next day, you need to submit your request before 4pm on the previous day. After this time, the request will not be processed for the following day.

Explanation

The "cut-off time" for next day call tag requests is 4pm the day before. This means that if you want to request a call tag for the next day, you need to submit your request before 4pm on the previous day. After this time, the request will not be processed for the following day.

3. When creating a call tag for UPS to go out to a family, what would the Due Date be on the Issue Aware ticket?

2 weeks from the date of contact with the HH

5 days from the date of contact with the HH

The day the HH picks

The day that the Returns department picks

The Due Date on the Issue Aware ticket for creating a call tag for UPS to go out to a family would be the day that the HH (household) picks. This means that the family gets to choose the specific day for the call tag to be scheduled.

Explanation

The Due Date on the Issue Aware ticket for creating a call tag for UPS to go out to a family would be the day that the HH (household) picks. This means that the family gets to choose the specific day for the call tag to be scheduled.

4. Which dataview do you access to place a hold on an order?

HH Flags for Ordering

HH Flags for Holding

HH Flags for Shipment

HH Flags for Support

To place a hold on an order, you need to access the "HH Flags for Support" dataview. This dataview contains the necessary information and options to apply holds on orders. The other options listed, such as "HH Flags for Ordering", "HH Flags for Holding", and "HH Flags for Shipment" are not relevant for placing a hold on an order.

Explanation

To place a hold on an order, you need to access the "HH Flags for Support" dataview. This dataview contains the necessary information and options to apply holds on orders. The other options listed, such as "HH Flags for Ordering", "HH Flags for Holding", and "HH Flags for Shipment" are not relevant for placing a hold on an order.

5. Which dataview do you access to start a student's withdrawal from the program?

Initiate Household Withdrawal Request

Initiate Student Withdrawal

Initiate Household Withdrawal

To start a student's withdrawal from the program, you would access the "Initiate Student Withdrawal" dataview. This dataview is specifically designed for initiating the withdrawal process for individual students. The other options, "Initiate Household Withdrawal Request" and "Initiate Household Withdrawal," are not relevant in this context as they pertain to withdrawing an entire household rather than an individual student.

Explanation

To start a student's withdrawal from the program, you would access the "Initiate Student Withdrawal" dataview. This dataview is specifically designed for initiating the withdrawal process for individual students. The other options, "Initiate Household Withdrawal Request" and "Initiate Household Withdrawal," are not relevant in this context as they pertain to withdrawing an entire household rather than an individual student.

6. When creating a call tag for UPS to go out to a family, what would the Due Date be on the Issue Aware Ticket?

2 Weeks from the date of contact with the household

5 days from the date of contact with the household

The day the household picks

The day that the Returns Department chooses

The Due Date on the Issue Aware Ticket would be the day that the household picks. This means that the family gets to choose the specific day for UPS to go out to their house.

Explanation

The Due Date on the Issue Aware Ticket would be the day that the household picks. This means that the family gets to choose the specific day for UPS to go out to their house.

7. When creating an IA who should be selected as the Reporter?

The Teacher

The Principal

Enrollment

The person who called in reporting the issue/problem

The person who called in reporting the issue/problem should be selected as the Reporter because they are the one who witnessed or experienced the issue firsthand and are therefore in the best position to provide accurate and detailed information about it. Selecting the person who called in as the Reporter ensures that the information gathered is reliable and can be effectively addressed by the appropriate authorities.

Explanation

The person who called in reporting the issue/problem should be selected as the Reporter because they are the one who witnessed or experienced the issue firsthand and are therefore in the best position to provide accurate and detailed information about it. Selecting the person who called in as the Reporter ensures that the information gathered is reliable and can be effectively addressed by the appropriate authorities.

7. Issue Aware, Call Tags, Dv Quiz (Gateway 7.7.14)