Medigaps: Page 2 and Beyond!
Banking page account and routing numbers
Part B effective date (Current or Past Coverage section)
Do you have another Medicare Supplement policy in force?
Please select the Supplement Plan you would like to enroll in
Yes and leave a coaching note
True. But the ADP must get an LBS on the line to make sure the question is answered correctly.
False. ADPs are not allowed to assist the customers, their job is to ask questions only.
True. But the ADP must re-state the question and have the customer give the correct answer.
False. The ADP must re-ask the question a few times and if the customer still doesn't understand, then the ADP should transfer the call back to the BA who sold the plan.
Blue Shield of Maryland
Blue Cross Blue Shield of Kentucky
Carefirst BlueCross BlueShield of Maryland