7. Issue Aware, Call Tags, Dv Quiz (Gr-florida 6.9.14))
- 1.Explain the purpose of creating Issue Aware tickets
- 2.Give 2 reasons why you would need to create an IA?
- 3.Name two people that you would include as stakeholders on your IA’s.
- 4.What is a Call Tag
- A.
Caretaker calls to request a UPS label to send back materials or equipment
- B.
UPS brings UPS labels to the HH to pick up boxes to ship back to CA
- C.
UPS mails out labels to the HH so they can drop boxes off at the UPS office
- D.
Returns calls the family to obtain email address to send labels to have our materials sent back
- 5.What is the "cut-off time" for next day call tag requests?
- A.
End of Day the day before
- B.
First thing in the morning the day of the call tag
- C.
4pm the day before
- D.
5pm the day before
- 6.When creating a call tag for UPS to go out to a family, what would the Due Date be on the Issue Aware ticket?
- A.
2 weeks from the date of contact with the HH
- B.
5 days from the date of contact with the HH
- C.
The day the HH picks
- D.
The day that the Returns department picks
- 7.Which dataview do you access to place a hold on an order?
- A.
HH Flags for Ordering
- B.
HH Flags for Holding
- C.
HH Flags for Shipment
- D.
HH Flags for Support
- 8.Which dataview do you access to start a student’s withdrawal from the program?
- A.
Initiate Household Withdrawal Request
- B.
Initiate Student Withdrawal
- C.
Initiate Household Withdrawal
- 9.When creating a call tag for UPS to go out to a family, what would the Due Date be on the Issue Aware Ticket?
- A.
2 Weeks from the date of contact with the household
- B.
5 days from the date of contact with the household
- C.
The day the household picks
- D.
The day that the Returns Department chooses
- 10.When creating an IA who should be selected as the Reporter?
- A.
The Teacher
- B.
The Principal
- C.
Enrollment
- D.
The person who called in reporting the issue/problem
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