7. Issue Aware, Call Tags, Dv Quiz (Gr-florida 6.9.14))

What is the "cut-off time" for next day call tag requests?

• End of Day the day before

• First thing in the morning the day of the call tag

• 4pm the day before

• 5pm the day before

When creating a call tag for UPS to go out to a family, what would the Due Date be on the Issue Aware ticket?

• 2 weeks from the date of contact with the HH

• 5 days from the date of contact with the HH

• The day the HH picks

• The day that the Returns department picks

Which dataview do you access to place a hold on an order?

• HH Flags for Ordering

• HH Flags for Holding

• HH Flags for Shipment

• HH Flags for Support

Which dataview do you access to start a student’s withdrawal from the program?

• Initiate Household Withdrawal Request

• Initiate Student Withdrawal

• Initiate Household Withdrawal

When creating a call tag for UPS to go out to a family, what would the Due Date be on the Issue Aware Ticket?

• 2 Weeks from the date of contact with the household

• 5 days from the date of contact with the household

• The day the household picks

• The day that the Returns Department chooses

When creating an IA who should be selected as the Reporter?

• The Teacher

• The Principal

• Enrollment

• The person who called in reporting the issue/problem

Explain the purpose of creating Issue Aware tickets

Give 2 reasons why you would need to create an IA?

Name two people that you would include as stakeholders on your IA’s.