7. Issue Aware, Call Tags, Dv Quiz (Gr-florida 6.9.14))

1. What is a Call Tag

Caretaker calls to request a UPS label to send back materials or equipment

UPS brings UPS labels to the HH to pick up boxes to ship back to CA

UPS mails out labels to the HH so they can drop boxes off at the UPS office

Returns calls the family to obtain email address to send labels to have our materials sent back

End of Day the day before

First thing in the morning the day of the call tag

4pm the day before

5pm the day before

2 weeks from the date of contact with the HH

5 days from the date of contact with the HH

The day the HH picks

The day that the Returns department picks

HH Flags for Ordering

HH Flags for Holding

HH Flags for Shipment

HH Flags for Support

Initiate Household Withdrawal Request

Initiate Student Withdrawal

Initiate Household Withdrawal

2 Weeks from the date of contact with the household

5 days from the date of contact with the household

The day the household picks

The day that the Returns Department chooses

The Teacher

The Principal

Enrollment

The person who called in reporting the issue/problem