7. Issue Aware, Call Tags, Dv Quiz (Gr-florida 6.9.14))
- 1.
What is a Call Tag
- A.
Caretaker calls to request a UPS label to send back materials or equipment
- B.
UPS brings UPS labels to the HH to pick up boxes to ship back to CA
- C.
UPS mails out labels to the HH so they can drop boxes off at the UPS office
- D.
Returns calls the family to obtain email address to send labels to have our materials sent back
Correct Answer
B. UPS brings UPS labels to the HH to pick up boxes to ship back to CA -
- 2.
What is the "cut-off time" for next day call tag requests?
- A.
End of Day the day before
- B.
First thing in the morning the day of the call tag
- C.
4pm the day before
- D.
5pm the day before
Correct Answer
C. 4pm the day before -
- 3.
Explain the purpose of creating Issue Aware tickets
- 4.
When creating a call tag for UPS to go out to a family, what would the Due Date be on the Issue Aware ticket?
- A.
2 weeks from the date of contact with the HH
- B.
5 days from the date of contact with the HH
- C.
The day the HH picks
- D.
The day that the Returns department picks
Correct Answer
C. The day the HH picks -
- 5.
Give 2 reasons why you would need to create an IA?
- 6.
Which dataview do you access to place a hold on an order?
- A.
HH Flags for Ordering
- B.
HH Flags for Holding
- C.
HH Flags for Shipment
- D.
HH Flags for Support
Correct Answer
D. HH Flags for Support -
- 7.
Name two people that you would include as stakeholders on your IA’s.
- 8.
Which dataview do you access to start a student’s withdrawal from the program?
- A.
Initiate Household Withdrawal Request
- B.
Initiate Student Withdrawal
- C.
Initiate Household Withdrawal
Correct Answer
B. Initiate Student Withdrawal -
- 9.
When creating a call tag for UPS to go out to a family, what would the Due Date be on the Issue Aware Ticket?
- A.
2 Weeks from the date of contact with the household
- B.
5 days from the date of contact with the household
- C.
The day the household picks
- D.
The day that the Returns Department chooses
Correct Answer
C. The day the household picks -
- 10.
When creating an IA who should be selected as the Reporter?
- A.
The Teacher
- B.
The Principal
- C.
Enrollment
- D.
The person who called in reporting the issue/problem
Correct Answer
D. The person who called in reporting the issue/problem -
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Current Version
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Mar 19, 2022Quiz Edited by
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Jun 22, 2014Quiz Created by
Catherine Halcomb
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