7. Issue Aware, Call Tags, Dv Quiz (Gr-florida 6.9.14))

1. What is a Call Tag

Caretaker calls to request a UPS label to send back materials or equipment

UPS brings UPS labels to the HH to pick up boxes to ship back to CA

UPS mails out labels to the HH so they can drop boxes off at the UPS office

Returns calls the family to obtain email address to send labels to have our materials sent back

2. What is the "cut-off time" for next day call tag requests?

End of Day the day before

First thing in the morning the day of the call tag

4pm the day before

5pm the day before

3. When creating a call tag for UPS to go out to a family, what would the Due Date be on the Issue Aware ticket?

2 weeks from the date of contact with the HH

5 days from the date of contact with the HH

The day the HH picks

The day that the Returns department picks

4. Which dataview do you access to place a hold on an order?

HH Flags for Ordering

HH Flags for Holding

HH Flags for Shipment

HH Flags for Support

5. Which dataview do you access to start a student's withdrawal from the program?

Initiate Household Withdrawal Request

Initiate Student Withdrawal

Initiate Household Withdrawal

6. When creating a call tag for UPS to go out to a family, what would the Due Date be on the Issue Aware Ticket?

2 Weeks from the date of contact with the household

5 days from the date of contact with the household

The day the household picks

The day that the Returns Department chooses

7. When creating an IA who should be selected as the Reporter?

The Teacher

The Principal

Enrollment

The person who called in reporting the issue/problem

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