Library Service Desk (Incomings And Outgoings) Quiz
How much do you know about the operation of our busy Library service desk? Answer the following questions and find out. You may have to do some research if you don't know the answer.
Once you have completed the quiz you will see a certificate. Please download the certificate (click the little down arrow) and email it to Luc Brien or Claire Ovaska. You must achieve at least 55 out of 65 for this quiz.
- 1.
A student is looking for his/her USB stick that he left in the Library last night. What would you do FIRST?
- A.
Advise him/her to check with the Student Association
- B.
Look in the lost property boxes in the cupboard behind the Lending service desk
- C.
Advise him/her to look around where he probably lost it
Correct Answer
B. Look in the lost property boxes in the cupboard behind the Lending service deskExplanation
The most logical first step would be to look in the lost property boxes in the cupboard behind the Lending service desk. This is a common place where lost items are usually kept and it would be the easiest and quickest way to locate the USB stick if it has been found and turned in. Advising the student to check with the Student Association or to look around where they probably lost it would be secondary steps if the USB stick is not found in the lost property boxes.Rate this question:
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- 2.
A lot of equipment is available for loan from the Lending service desk. Select the 5 items that are NOT available for loan.
- A.
Ethernet cable
- B.
Whiteboard marker kit
- C.
Head phones
- D.
Data projector
- E.
Keypads
- F.
SLR camera
- G.
RGB cable
- H.
Portable DVD player
- I.
USB cable
- J.
Voice recorder
- K.
Tripod
- L.
Digital camera
- M.
Video camera
Correct Answer(s)
C. Head phones
F. SLR camera
H. Portable DVD player
I. USB cable
K. TripodExplanation
The five items that are NOT available for loan are USB cable, Portable DVD player, Tripod, Headphones, and SLR camera. These items are likely not available for loan because they may be expensive, fragile, or in high demand. The other items listed, such as Ethernet cable, Whiteboard marker kit, Data projector, Keypads, RGB cable, Voice recorder, Digital camera, Video camera, and Whiteboard marker kit, are likely available for loan as they are commonly used equipment that can be easily borrowed and returned.Rate this question:
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- 3.
A student (or secret agent) ID card is handed in to the Library services desk. What do you do?
- A.
Put it in the lost property box behind the Lending servcie desk
- B.
Leave it on the bench behind the InfoHelp or Lending service desks in case the student (or secret agent) comes back
- C.
Email the student (or secret agent) and put it in the A-Z card holder in the Lending service desk drawer
Correct Answer
C. Email the student (or secret agent) and put it in the A-Z card holder in the Lending service desk drawer -
- 4.
Which of the following services are offered by Lending staff? Select as many answers as you like.
- A.
Laminating
- B.
Faxing
- C.
Selling binding covers and rings
- D.
None of the above
Correct Answer(s)
A. Laminating
B. Faxing
C. Selling binding covers and ringsExplanation
Lending staff offers the services of laminating, faxing, and selling binding covers and rings. This means that they provide assistance in laminating documents, sending and receiving faxes, as well as selling binding covers and rings for organizing documents.Rate this question:
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- 5.
When does lost property get packaged up to go to the Student Association?
- A.
Friday afternoon
- B.
Wednesday morning
- C.
On the weekend or Monday morning
Correct Answer
C. On the weekend or Monday morningExplanation
Lost property gets packaged up to go to the Student Association on the weekend or Monday morning.Rate this question:
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- 6.
How can you arrange loans for materials that aren't normally borrowable (e.g. a Japanese-English dictionary, a hardcopy issue of a journal)?
- A.
It can't be done
- B.
An InfoHelp librarian completes a Special Loan form and passes the form, the item, and the student on to Lending staff
- C.
Lending staff can take care of this
Correct Answer
B. An InfoHelp librarian completes a Special Loan form and passes the form, the item, and the student on to Lending staff -
- 7.
Students can ask Lending staff for use of a guillotine.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement suggests that students have the option to ask the lending staff for permission to use a guillotine. This implies that there is a guillotine available for use by students, and they can request access to it. The answer is true because it confirms the availability of a guillotine for student use upon request from the lending staff.Rate this question:
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- 8.
A water/drink bottle has been left on the Library service desk.
- A.
Leave it on the InfoHelp or Lending desks in case the student comes back
- B.
Appropriate it for yourself
- C.
Put it in lost property or the bin (as appropriate)
Correct Answer
C. Put it in lost property or the bin (as appropriate)Explanation
The correct answer is to put the water/drink bottle in lost property or the bin (as appropriate). This is the most responsible and ethical action to take when an item is found unattended. By placing it in lost property, it gives the owner the opportunity to retrieve it if they come back looking for it. If it is not claimed, disposing of it in the bin ensures that the area remains clean and free of clutter.Rate this question:
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- 9.
What should you do if you receive a donation?
- A.
Give the donation to Lending staff
- B.
Have the donor complete a donation form and put it on the trolly behind Betsy's desk
- C.
Give the donation to Betsy
Correct Answer
B. Have the donor complete a donation form and put it on the trolly behind Betsy's deskExplanation
If you receive a donation, the correct course of action is to have the donor complete a donation form and put it on the trolley behind Betsy's desk. This ensures that the donation is properly recorded and accounted for.Rate this question:
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- 10.
What should you do if you receive exam scans?
- A.
Check that the envelope is marked to the attention of Lending Services
- B.
Check that the exams are accompanied by an Answer Sheet and a completed Batch Header Sheet
- C.
Refer to Lending staff. Exam scans to be signed in by the deliver and Lending staff
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
If you receive exam scans, you should check that the envelope is marked to the attention of Lending Services, check that the exams are accompanied by an Answer Sheet and a completed Batch Header Sheet, and refer to Lending staff. Additionally, the exam scans should be signed in by the deliver and Lending staff. Therefore, the correct answer is "All of the above."Rate this question:
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- 11.
Interlibrary Loan items live on the shelf behind the Lending service desk. What should you do if someone asks to pick one up?
- A.
Refer to Lending staff
- B.
Give to student so she/he can borrow it
- C.
Tell the student he/she can only use the item in the Library
Correct Answer
A. Refer to Lending staffExplanation
If someone asks to pick up an Interlibrary Loan item, the correct action would be to refer them to the Lending staff. This is because the Interlibrary Loan items are kept behind the Lending service desk, and the staff members are responsible for handling these items. They will be able to assist the person in properly borrowing the item or provide any necessary instructions or restrictions regarding its use.Rate this question:
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.jpg "A lot of equipment is available for loan from the Lending service desk. Select the 5 items that are NOT available for loan.")
.jpg "When does lost property get packaged up to go to the Student Association?")
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Current Version
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Mar 20, 2023Quiz Edited by
ProProfs Editorial Team -
Sep 10, 2014Quiz Created by
ClaireOvaska