Library Service Desk (Incomings And Outgoings) Quiz

13 Questions | Attempts: 96

Library Service Desk (Incomings And Outgoings) Quiz - Quiz

How much do you know about the operation of our busy Library service desk? Answer the following questions and find out. You may have to do some research if you don't know the answer. Once you have completed the quiz you will see a certificate. Please download the certificate (click the little down arrow) and email it to Luc Brien or Claire Ovaska. You must achieve at least 55 out of 65 for this quiz.

Questions and Answers
  • 1. 
    A student is looking for his/her USB stick that he left in the Library last night. What would you do FIRST?
    • A. 

      Advise him/her to check with the Student Association

    • B. 

      Look in the lost property boxes in the cupboard behind the Lending service desk

    • C. 

      Advise him/her to look around where he probably lost it

  • 2. 
    A lot of equipment is available for loan from the Lending service desk. Select the 5 items that are NOT available for loan.
    • A. 

      Ethernet cable

    • B. 

      Whiteboard marker kit

    • C. 

      Head phones

    • D. 

      Data projector

    • E. 


    • F. 

      SLR camera

    • G. 

      RGB cable

    • H. 

      Portable DVD player

    • I. 

      USB cable

    • J. 

      Voice recorder

    • K. 


    • L. 

      Digital camera

    • M. 

      Video camera

  • 3. 
    A student (or secret agent) ID card is handed in to the Library services desk. What do you do? 
    • A. 

      Put it in the lost property box behind the Lending servcie desk

    • B. 

      Leave it on the bench behind the InfoHelp or Lending service desks in case the student (or secret agent) comes back

    • C. 

      Email the student (or secret agent) and put it in the A-Z card holder in the Lending service desk drawer

  • 4. 
    Which of the following services are offered by Lending staff? Select as many answers as you like.
    • A. 


    • B. 


    • C. 

      Selling binding covers and rings

    • D. 

      None of the above

  • 5. 
    When does lost property get packaged up to go to the Student Association? 
    • A. 

      Friday afternoon

    • B. 

      Wednesday morning

    • C. 

      On the weekend or Monday morning

  • 6. 
    How can you arrange loans for materials that aren't normally borrowable (e.g. a Japanese-English dictionary, a hardcopy issue of a journal)? 
    • A. 

      It can't be done

    • B. 

      An InfoHelp librarian completes a Special Loan form and passes the form, the item, and the student on to Lending staff

    • C. 

      Lending staff can take care of this

  • 7. 
    Students can ask Lending staff for use of a guillotine.
    • A. 


    • B. 


  • 8. 
    A water/drink bottle has been left on the Library service desk.
    • A. 

      Leave it on the InfoHelp or Lending desks in case the student comes back

    • B. 

      Appropriate it for yourself

    • C. 

      Put it in lost property or the bin (as appropriate)

  • 9. 
    What should you do if you receive a donation?
    • A. 

      Give the donation to Lending staff

    • B. 

      Have the donor complete a donation form and put it on the trolly behind Betsy's desk

    • C. 

      Give the donation to Betsy

  • 10. 
    What should you do if you receive exam scans? 
    • A. 

      Check that the envelope is marked to the attention of Lending Services

    • B. 

      Check that the exams are accompanied by an Answer Sheet and a completed Batch Header Sheet

    • C. 

      Refer to Lending staff. Exam scans to be signed in by the deliver and Lending staff

    • D. 

      All of the above

  • 11. 
    Interlibrary Loan items live on the shelf behind the Lending service desk. What should you do if someone asks to pick one up?
    • A. 

      Refer to Lending staff

    • B. 

      Give to student so she/he can borrow it

    • C. 

      Tell the student he/she can only use the item in the Library

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