Ekomi Product Knowledge 1

20 Questions | By Ekomi | Updated: Mar 21, 2022 | Attempts: 147

Questions

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This short quiz assesses your product knowledge. There are 20 questions in total. In order to successfully pass the quiz you must answer at least 18 questions correctly, i. E. Score at least 90%. Not passing the quiz is a serious cause for concern since results are reported to the management. Please read the questions and the answer choices very carefully - some of the wording is tricky. Choose only one answer for each question. You have 20 minutes to complete the quiz so please don't rush and review your answers before submitting. Good luck!

Questions and Answers

1.

What sort of reviews are integrated on Google AdWords?
- A.
  
  Product reviews
- B.
  
  Customer reviews
- C.
  
  Both of the above
- D.
  
  Visitor feedback
2.

What sort of reviews are integrated on Bing Ads?
- A.
  
  Product reviews
- B.
  
  Customer reviews
- C.
  
  Both of the above
- D.
  
  Visitor feedback
3.

How many reviews are required before the golden stars show up on AdWords?
- A.
  
  10
- B.
  
  20
- C.
  
  30
- D.
  
  40
4.

What average rating is required for the stars to show up on AdWords?
- A.
  
  Above 2.5
- B.
  
  Above 3.0
- C.
  
  Above 3.5
- D.
  
  Above 4.0
5.

Which of the following is the benefit of integrating product reviews on a client website?
- A.
  
  Stars on Google AdWords
- B.
  
  Stars on Bing Ads
- C.
  
  SEO benefit due to UGC
- D.
  
  All of the above
6.

What is the eKomi widget (standard, without any customization)?
- A.
  
  A way of integrating product reviews on the client's website
- B.
  
  A way of integrating customer reviews on the client's website
- C.
  
  A way of integrating NPS on the client's website
- D.
  
  A way of integrating product reviews on Google
7.

What usually happens when someone clicks on the widget?
- A.
  
  They are taken to the eKomi website
- B.
  
  They are taken to eKomi's certificate page for the client
- C.
  
  They are taken to the company's "legal info" page
- D.
  
  Nothing happens, most widgets are a static image
8.

What is the voucher system?
- A.
  
  A way for eKomi clients to encourage their customers to leave reviews
- B.
  
  A way for eKomi to reward those who leave positive reviews
- C.
  
  A way for eKomi clients to collect information about their end customers
- D.
  
  None of the above
9.

Customer reviews are also known as
- A.
  
  Product reviews
- B.
  
  Seller ratings
- C.
  
  Visitor reviews
- D.
  
  All of the above
10.

Reviews collected by eKomi are different from reviews on Yelp because eKomi reviews are
- A.
  
  Fake
- B.
  
  Transaction-based
- C.
  
  Collected in person
- D.
  
  None of the above
11.

EKomi is similar to open portals such as TrustPilot
- A.
  
  True
- B.
  
  False
12.

Generally, eKomi requests end customers to leave reviews by contacting them via
- A.
  
  Email
- B.
  
  Phone calls
- C.
  
  Letters (snail mail)
- D.
  
  CSV file
13.

What is the maximum number of stars an end customer can award to indicate satisfaction
- A.
  
  3 stars
- B.
  
  5 stars
- C.
  
  10 stars
- D.
  
  100 stars
14.

All reviews collected by eKomi are read by the CFM team
- A.
  
  True
- B.
  
  False
15.

CFM stands for
- A.
  
  Client Feedback Monitor
- B.
  
  Customer First Movement
- C.
  
  Customer Feedback Management
- D.
  
  Cubic Foot Maximum
16.

Negative reviews are immediately deleted
- A.
  
  True
- B.
  
  False
17.

EKomi reviews can be integrated on which of the following?
- A.
  
  Google AdWords
- B.
  
  Bing Ads
- C.
  
  Client website
- D.
  
  All of the above
18.

The actual feedback link that is part of the feedback solicitation email can be used multiple times to leave reviews.
- A.
  
  True
- B.
  
  False
19.

While writing a product review, end-customers usually write about their shopping experience.
- A.
  
  True
- B.
  
  False
20.

While writing a customer review, end-customers usually write about their shopping experience.
- A.
  
  True
- B.
  
  False