Tiff 2014 Volunteer Training Quiz

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  • 1/10 Questions

    Upon arrival for your shift, you should first:

    • Read your Orientation Manual
    • Check in with a Volunteer Captain
    • Visit the Volunteer Hub
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About This Quiz

The TIFF 2014 Volunteer Training Quiz assesses readiness for festival volunteers, covering shift preparation, role understanding, and ticketing information. It ensures volunteers are well-prepared to manage queries and responsibilities effectively.

Tiff 2014 Volunteer Training Quiz - Quiz

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  • 2. 

    The role of the Volunteer Captains is to:

    • Act as a liaison between staff and volunteers

    • Sign volunteers in/out for their shift

    • Ensure that volunteers have everything they need

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The Volunteer Captains have multiple responsibilities which include acting as a liaison between staff and volunteers, signing volunteers in/out for their shift, and ensuring that volunteers have everything they need. Therefore, the correct answer is "All of the above."

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  • 3. 

    Tips to prepare for your Volunteer Shift include:

    • Review training material

    • Confirm shift details

    • Watch a movie

    • Dress appropriately

    • Eat popcorn

    • Get to know the schedule

    • Plan route and arrive on time

    Correct Answer(s)
    A. Review training material
    A. Confirm shift details
    A. Dress appropriately
    A. Get to know the schedule
    A. Plan route and arrive on time
    Explanation
    The given answer lists the important steps to prepare for a volunteer shift. It suggests that one should review the training material to refresh their knowledge and skills. Confirming shift details is necessary to ensure that there are no misunderstandings or conflicts. Dressing appropriately is important to maintain a professional appearance and adhere to any dress code requirements. Getting to know the schedule helps in organizing time effectively. Planning the route and arriving on time ensures punctuality and avoids any delays.

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  • 4. 

    TIFF Festival Volunteers should:

    • Seek opportunities to provide assistance

    • Embody TIFF's Service Principles

    • Familiarize themselves with the venues/schedule

    • Have fun!

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The correct answer is "All of the above" because the statement includes all the mentioned points that TIFF Festival Volunteers should do. They should seek opportunities to provide assistance, embody TIFF's Service Principles, familiarize themselves with the venues/schedule, and have fun.

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  • 5. 

    Where can Festival patrons purchase tickets in advance?

    • Venue Box Office

    • Festival Box Office

    • Staff & Volunteer Box Office

    • RUSH Line at Venue

    Correct Answer
    A. Festival Box Office
    Explanation
    Festival patrons can purchase tickets in advance at the Festival Box Office.

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  • 6. 

    Frequently Asked Questions to expect on shift include:

    • Where is the washroom?

    • Where is the nearest ATM?

    • Where is there a public telephone?

    • What theatre is my film screening in?

    • Where can I purchase tickets?

    Correct Answer(s)
    A. Where is the washroom?
    A. Where is the nearest ATM?
    A. Where is there a public telephone?
    A. What theatre is my film screening in?
    A. Where can I purchase tickets?
    Explanation
    The answer includes a list of frequently asked questions that one can expect on shift. These questions cover common inquiries such as the location of the washroom, nearest ATM, public telephone, specific theatre for a film screening, and where to purchase tickets.

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  • 7. 

    TIFF's Service Principles are:

    • Friendly, Positive, Professional, Welcoming

    • Welcoming, Professional, Innovative, Exceptional

    • Committed, Informed, Friendly, Reliable

    • Welcoming, Professional, Informed, Friendly

    Correct Answer
    A. Welcoming, Professional, Innovative, Exceptional
    Explanation
    The correct answer is "Welcoming, Professional, Innovative, Exceptional". These service principles reflect the values and qualities that TIFF aims to uphold in its interactions with customers. Being welcoming means creating a warm and inviting atmosphere, while professionalism ensures a high standard of conduct and expertise. Being innovative suggests that TIFF is constantly seeking new and creative ways to enhance the customer experience. Lastly, being exceptional implies going above and beyond to provide outstanding service.

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  • 8. 

    Where can patrons purchase day of tickets?

    • Festival Box Office

    • Venue Box Office (except RTH, POW & Visa Screening Room at Elgin)

    • RUSH Line at Venue

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    Patrons can purchase day of tickets at the Festival Box Office, Venue Box Office (except RTH, POW & Visa Screening Room at Elgin), and the RUSH Line at Venue. All of these options are available for patrons to purchase tickets on the day of the event.

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  • 9. 

    Where can volunteers exchange vouchers/purchase tickets?

    • Festival Box Office

    • Staff & Volunteer Box Office

    • RUSH Line at Venue (includes P & I screenings)

    Correct Answer(s)
    A. Staff & Volunteer Box Office
    A. RUSH Line at Venue (includes P & I screenings)
    Explanation
    Volunteers can exchange vouchers/purchase tickets at the Staff & Volunteer Box Office or the RUSH Line at the Venue, which includes P & I screenings. These options provide convenient locations for volunteers to access their tickets and vouchers during the festival.

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  • Current Version
  • Sep 02, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Sep 02, 2014
    Quiz Created by
    Aharadyn

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