TIFF 2014 Volunteer Training Quiz

2.

Upon arrival for your shift, you should first:

Read your Orientation Manual
Check in with a Volunteer Captain
Visit the Volunteer Hub

Correct Answer

A. Check in with a Volunteer Captain

Explanation

Upon arrival for your shift, it is important to first check in with a Volunteer Captain. This is because the Volunteer Captain is responsible for overseeing the volunteers and can provide important instructions or updates for the shift. Checking in with the Volunteer Captain ensures that you are aware of any specific tasks or responsibilities you may have for the day. It also allows the Volunteer Captain to have an accurate count of the volunteers present and make any necessary adjustments or assignments. By checking in with the Volunteer Captain first, you can start your shift on the right track and be prepared for your duties.

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3.

The role of the Volunteer Captains is to:

Act as a liaison between staff and volunteers
Sign volunteers in/out for their shift
Ensure that volunteers have everything they need
All of the above

Correct Answer

A. All of the above

Explanation

The Volunteer Captains have multiple responsibilities which include acting as a liaison between staff and volunteers, signing volunteers in/out for their shift, and ensuring that volunteers have everything they need. Therefore, the correct answer is "All of the above."

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4.

Frequently Asked Questions to expect on shift include:

Where is the washroom?
Where is the nearest ATM?
Where is there a public telephone?
What theatre is my film screening in?
Where can I purchase tickets?

Correct Answer(s)

A. Where is the washroom?
A. Where is the nearest ATM?
A. Where is there a public telephone?
A. What theatre is my film screening in?
A. Where can I purchase tickets?

Explanation

The answer includes a list of frequently asked questions that one can expect on shift. These questions cover common inquiries such as the location of the washroom, nearest ATM, public telephone, specific theatre for a film screening, and where to purchase tickets.

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5.

Where can Festival patrons purchase tickets in advance?

Venue Box Office
Festival Box Office
Staff & Volunteer Box Office
RUSH Line at Venue

Correct Answer

A. Festival Box Office

Explanation

Festival patrons can purchase tickets in advance at the Festival Box Office.

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6.

Where can patrons purchase day of tickets?

Festival Box Office
Venue Box Office (except RTH, POW & Visa Screening Room at Elgin)
RUSH Line at Venue
All of the above

Correct Answer

A. All of the above

Explanation

Patrons can purchase day of tickets at the Festival Box Office, Venue Box Office (except RTH, POW & Visa Screening Room at Elgin), and the RUSH Line at Venue. All of these options are available for patrons to purchase tickets on the day of the event.

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7.

Where can volunteers exchange vouchers/purchase tickets?

Festival Box Office
Staff & Volunteer Box Office
RUSH Line at Venue (includes P & I screenings)

Correct Answer(s)

A. Staff & Volunteer Box Office
A. RUSH Line at Venue (includes P & I screenings)

Explanation

Volunteers can exchange vouchers/purchase tickets at the Staff & Volunteer Box Office or the RUSH Line at the Venue, which includes P & I screenings. These options provide convenient locations for volunteers to access their tickets and vouchers during the festival.

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8.

TIFF Festival Volunteers should:

Seek opportunities to provide assistance
Embody TIFF's Service Principles
Familiarize themselves with the venues/schedule
Have fun!
All of the above

Correct Answer

A. All of the above

Explanation

The correct answer is "All of the above" because the statement includes all the mentioned points that TIFF Festival Volunteers should do. They should seek opportunities to provide assistance, embody TIFF's Service Principles, familiarize themselves with the venues/schedule, and have fun.

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9.

TIFF's Service Principles are:

Friendly, Positive, Professional, Welcoming
Welcoming, Professional, Innovative, Exceptional
Committed, Informed, Friendly, Reliable
Welcoming, Professional, Informed, Friendly

Correct Answer

A. Welcoming, Professional, Innovative, Exceptional

Explanation

The correct answer is "Welcoming, Professional, Innovative, Exceptional". These service principles reflect the values and qualities that TIFF aims to uphold in its interactions with customers. Being welcoming means creating a warm and inviting atmosphere, while professionalism ensures a high standard of conduct and expertise. Being innovative suggests that TIFF is constantly seeking new and creative ways to enhance the customer experience. Lastly, being exceptional implies going above and beyond to provide outstanding service.

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Tiff 2014 Volunteer Training Quiz

Tips to prepare for your Volunteer Shift include:

Quiz Preview

Upon arrival for your shift, you should first:

The role of the Volunteer Captains is to:

Frequently Asked Questions to expect on shift include:

Where can Festival patrons purchase tickets in advance?

Where can patrons purchase day of tickets?

Where can volunteers exchange vouchers/purchase tickets?

TIFF Festival Volunteers should:

TIFF's Service Principles are: