Tiff 2014 Volunteer Training Quiz

Upon arrival for your shift, it is important to first check in with a Volunteer Captain. This is because the Volunteer Captain is responsible for overseeing the volunteers and can provide important instructions or updates for the shift. Checking in with the Volunteer Captain ensures that you are aware of any specific tasks or responsibilities you may have for the day. It also allows the Volunteer Captain to have an accurate count of the volunteers present and make any necessary adjustments or assignments. By checking in with the Volunteer Captain first, you can start your shift on the right track and be prepared for your duties.

The Volunteer Captains have multiple responsibilities which include acting as a liaison between staff and volunteers, signing volunteers in/out for their shift, and ensuring that volunteers have everything they need. Therefore, the correct answer is "All of the above."

The given answer lists the important steps to prepare for a volunteer shift. It suggests that one should review the training material to refresh their knowledge and skills. Confirming shift details is necessary to ensure that there are no misunderstandings or conflicts. Dressing appropriately is important to maintain a professional appearance and adhere to any dress code requirements. Getting to know the schedule helps in organizing time effectively. Planning the route and arriving on time ensures punctuality and avoids any delays.

The correct answer is "All of the above" because the statement includes all the mentioned points that TIFF Festival Volunteers should do. They should seek opportunities to provide assistance, embody TIFF's Service Principles, familiarize themselves with the venues/schedule, and have fun.

Festival patrons can purchase tickets in advance at the Festival Box Office.

The answer includes a list of frequently asked questions that one can expect on shift. These questions cover common inquiries such as the location of the washroom, nearest ATM, public telephone, specific theatre for a film screening, and where to purchase tickets.

The correct answer is "Welcoming, Professional, Innovative, Exceptional". These service principles reflect the values and qualities that TIFF aims to uphold in its interactions with customers. Being welcoming means creating a warm and inviting atmosphere, while professionalism ensures a high standard of conduct and expertise. Being innovative suggests that TIFF is constantly seeking new and creative ways to enhance the customer experience. Lastly, being exceptional implies going above and beyond to provide outstanding service.

Patrons can purchase day of tickets at the Festival Box Office, Venue Box Office (except RTH, POW & Visa Screening Room at Elgin), and the RUSH Line at Venue. All of these options are available for patrons to purchase tickets on the day of the event.

Volunteers can exchange vouchers/purchase tickets at the Staff & Volunteer Box Office or the RUSH Line at the Venue, which includes P & I screenings. These options provide convenient locations for volunteers to access their tickets and vouchers during the festival.