Apple iPhone Quiz

20 Questions | By Admin2014 | Updated: Mar 16, 2022 | Attempts: 165

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1. What is iOS?

An application in the phone that manages software

The hardware in the phone essential for the phone to run

An operating system used for mobile devices manufactured by Apple Inc.

http://www.apple.com/ios/ (iOS 7)

iOS is the foundation of iPhone, iPad, and iPod touch. It comes with a collection of apps that let you do the everyday things, and even the not-so-everyday things, in ways that are intuitive, simple, and fun. And it's loaded with useful features you'll wonder how you ever did without it.

Explanation

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2. Derrick Malone calls in worried about his iPhone 4s. He says he left his phone on the bleachers in the direct sun for two hours. He is now getting this error message: What should he do to be able to use the phone as quickly as possible?

Turn it off, move it to a cooler environment

Turn it off and turn it back on and begin use

Hold the power button and home button until the phone resets

Move it to a cooler environment

See: http://support.apple.com/kb/HT2101 (iOS devices: Keeping device within acceptable operating temperatures)

Explanation

See: http://support.apple.com/kb/HT2101 (iOS devices: Keeping device within acceptable operating temperatures)

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3. What is the 5th step when troubleshooting a "No SIM" issue on an iPhone according to Apple Support? Hint: Hardware issue

Toggle Airplane mode On and Off.

Try turning iPhone off and then on again.

Restore the iPhone.

Remove the SIM Card and verify that it is a valid, carrier-manufactured SIM. Also verify that it is not damaged,... Remove the SIM Card and verify that it is a valid, carrier-manufactured SIM. Also verify that it is not damaged, worn, or modified. Then reinsert it.

See: http://support.apple.com/kb/TS4148 (iPhone: Troubleshooting No SIM)

Explanation

See: http://support.apple.com/kb/TS4148 (iPhone: Troubleshooting No SIM)

Submit

4. What is an Apple Genius Bar? Hint: Link can be found in the Knowledge Base under "Warranty Processes" and clicking the appropriate link for your position.

Face to face technical support with an Apple Genius and assistance troubleshooting problems.

Repair service through Apple, providing face to face service for hardware issues.

One on one session with an Apple Genius at a rate of $15.00 for 15 mins

See: http://www.apple.com/retail/geniusbar/ (Genius Bar Resource)

Explanation

See: http://www.apple.com/retail/geniusbar/ (Genius Bar Resource)

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5. LaMichael James calls in very frustrated that his iPhone 5s is not responding. He bought the phone less than a week ago from Consumer Cellular. He has restarted and reset the phone.

LaMichael would like to exchange the phone under the Risk Free Guarantee. At this time, would you set up the phone for an exchange?

Yes

No. There are several troubleshooting steps to be completed.

See: http://support.apple.com/kb/TS3281 (iOS: Not responding or does not turn on)

Explanation

No. There are several troubleshooting steps to be completed.

See: http://support.apple.com/kb/TS3281 (iOS: Not responding or does not turn on)

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6. Hamani Stevens calls in about his broken screen. He thinks someone might've dropped it in water. He says the entire screen looks like a photo negative or the screen's colors are backwards. The phone is still working properly and he just received a call and was able to communicate clearly. What is the first thing to do?

Advise the customer if the phone is water damaged, it is not covered under warranty.

Ask the customer if they have AppleCare

Have the customer check their accessibility settings and turn off Inverted Colors

Ask the customer if they are interested in replacing the phone

See: http://support.apple.com/kb/HT5018 (iOS: Configuring accessibility features)

Settings > General > Accessibility-Invert colors

Explanation

See: http://support.apple.com/kb/HT5018 (iOS: Configuring accessibility features)

Settings > General > Accessibility-Invert colors

Submit

7. Toni Washington is trying to download music on his iPhone 5c using the iTunes app. He originally downloaded the music from his computer using the same Apple ID. Where should he go within the iTunes Store to find the music he already purchased?

Tap the iTunes Store app, then tap Purchased

Tap the iTunes Store app and go to More > Purchased.

See: http://support.apple.com/kb/HT2519 (Download past purchases)

Explanation

See: http://support.apple.com/kb/HT2519 (Download past purchases)

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Terrance Mitchell calls in for assistance adding his Yahoo email account on his iPhone 5s. After selecting "Settings" then "Mail, Contacts, Calendar", What do you select next?

Yahoo

Email account

Add account

Mail settings

New account

See: http://support.apple.com/kb/HT4810 (iOS: Adding an email account)

Explanation

See: http://support.apple.com/kb/HT4810 (iOS: Adding an email account)

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9. De'Anthony Thomas calls in for assistance with his iPhone 5c. What we know: - Phone does not respond when pushing home button - Does not wake up from pushing sleep/wake button - The phone will power on - The iOS is current - This issue has never happened before today - De'Anthony says the battery was fully charged According to https://www.apple.com/support, What step would be next in troubleshooting? Help:

Select "iPhone"
Select "iPhone Essentials"
Under Basic Troubleshooting, select "iOS: Not responding or does not turn on"
Under Resolution, see step 3

Restart the phone

Charge for 30 minutes

Reset the device

Restore the device

See: http://support.apple.com/kb/ht1430 (Turn your iOS device off and on (restart) and reset)

Explanation

See: http://support.apple.com/kb/ht1430 (Turn your iOS device off and on (restart) and reset)

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10. According to Apple Support, what are the symptoms of "Issues" with downloaded apps? (Check all which apply)

The app stops responding

The app unexpectedly quits

The phone powers down

You can’t open the app

The screen flickers

See: http://support.apple.com/kb/TS1702 (iOS: An app you installed unexpectedly quits, stops responding, or won’t open)

Explanation

See: http://support.apple.com/kb/TS1702 (iOS: An app you installed unexpectedly quits, stops responding, or won’t open)

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11. Marcus Mariota calls in frustrated that his new iPhone 5c is showing no service. It was working just a few hours ago but he is no longer able to call out or receive calls. According to Apple Support, what is the first step you would take in troubleshooting?

Make sure iOS is current

Power cycle the phone

Toggle airplane mode

Restore the iPhone

See: http://support.apple.com/kb/TS3780 (Phone: Troubleshooting a cellular data connection)

Explanation

See: http://support.apple.com/kb/TS3780 (Phone: Troubleshooting a cellular data connection)

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12. Mark Helfrich calls in for assistance sending a picture message. He is standing in Autzen Stadium and the message will not go through. You have verified that the phone is not in Airplane Mode. According to Apple Support, what should you do next?

Go to Settings > Messages and turn MMS Messaging on.

Go to Settings > Cellular and turn Cellular Data on.

Go to Settings > Cellular and turn Data Roaming on if you're roaming on a cellular provider network that is... Go to Settings > Cellular and turn Data Roaming on if you're roaming on a cellular provider network that is different from your billing provider's network.

Power cycle the phone

See: http://support.apple.com/kb/TS2755 (iOS: Troubleshooting Messages)

Explanation

See: http://support.apple.com/kb/TS2755 (iOS: Troubleshooting Messages)

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13. Where is the SIM card slot located on the iPhone 3G?

On the top of the phone

On the bottom of the phone

On the side of the phone

See: http://support.apple.com/kb/HT5163 (iPhone and iPad: How to remove the SIM card)

Explanation

See: http://support.apple.com/kb/HT5163 (iPhone and iPad: How to remove the SIM card)

Submit

14. When referring to "Warranty Processes" in the KB, what is the second step under "Required Questions and Steps."

Has the agent completed a Master Reset?

Has the phone gotten wet or been exposed to damp conditions? If so, it is not eligible for warranty unless... Has the phone gotten wet or been exposed to damp conditions? If so, it is not eligible for warranty unless covered by SquareTrade or AppleCare+.

What is the issue being reported/reason for warranty replacement?

Have you completed TS (Basic Mandatory Troubleshooting Guide as well as issue specific Troubleshooting Guides – see the KB)? Provide... Have you completed TS (Basic Mandatory Troubleshooting Guide as well as issue specific Troubleshooting Guides – see the KB)? Provide each TS step that was done and the result in your account notes.

The supervisor will review the troubleshooting and questions provided below and will then have the customer transferred to them to... The supervisor will review the troubleshooting and questions provided below and will then have the customer transferred to them to complete the warranty replacement.

See: Knowledge Base>Search "Warranty Proccesses">Select approprate link for your position>Scroll to "Required Questions and Steps">See step two.

Explanation

See: Knowledge Base>Search "Warranty Proccesses">Select approprate link for your position>Scroll to "Required Questions and Steps">See step two.

Submit

15. What is the third "Symptom" in troubleshooting voicemail in article TS4430 (Apple Support)?

When you tap the Voicemail button, iPhone calls voicemail instead of showing the Visual Voicemail list

You aren't alerted that you have a new voicemail message

Duplicate or multiple copies of a voicemail message appear

A caller isn't given the option to leave a voicemail message

When you tap a voicemail message to listen to it, nothing happens

See: http://support.apple.com/kb/ts4430 (iPhone: Troubleshooting voicemail)

Explanation

See: http://support.apple.com/kb/ts4430 (iPhone: Troubleshooting voicemail)

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16. Rodney Hardrick calls in about his disabled iPhone. He forgot his password but continued to try different passwords until his phone displayed "iPhone is disabled, try again in 1 minute." Rodney informs you that he doesn't remember his password and asks you to reset it. What do you do?

Refer Rodney to support.apple.com

Advise Rodney that he will have to erase his device using iTunes, Find My iPhone, or recovery mode

Have Rodney hold the Power button and the Home button until the phone resets.

See: http://support.apple.com/kb/HT1212 (iOS: Forgot passcode or device disabled)

Explanation

See: http://support.apple.com/kb/HT1212 (iOS: Forgot passcode or device disabled)

Submit

17. Marshall Byron is having ussiues with his iPhone 4s. People have been having trouble hearing him during a call and say his voice is unclear. According to Apple Support, what is the first step in troubleshooting this issue?

Turn the iPhone off and then on.

Make sure nothing is plugged in to the jack connector.

Update to the latest version of iOS.

Make sure nothing is blocking any of the microphones (refer to the pictures below to find your device's microphones). Check... Make sure nothing is blocking any of the microphones (refer to the pictures below to find your device's microphones). Check for these:

See: http://support.apple.com/kb/ts5183 (iPhone: Microphone issues)

Explanation

See: http://support.apple.com/kb/ts5183 (iPhone: Microphone issues)

Submit

18. Jake Fisher calls in with a hardware issue. His speaker on his iphone 5c is sounds distorted. Which specific article, using Apple Support, would you visit to troubleshoot this issue?

TS4148

TS5183

TS5196

TS5180

Submit

19.

What is included with AppleCare+ ? (Check all which apply)

Adds up to two incidents of accidental damage coverage

Extends your coverage to two years from the original purchase date of your iPhone

One free waterproof case and screen protector included

One stop for technical support

Apple hardware coverage (Software support included)

Adds additional memory to iCloud backup (10GB)

See: http://www.apple.com/support/products/iphone.html (AppleCare+ for iPhone)

Explanation

See: http://www.apple.com/support/products/iphone.html (AppleCare+ for iPhone)

Submit

20. What does "iCloud backup" actually backup? (Check all which apply) Help:

https://www.apple.com/support
Select "iPhone"
Select "iPhone Essentials"
Select "Choosing an iOS Backup method"
Underneath "When is iCloud back up best choice for me", select the "iCloud Backup" link