Park Presentation Primary Test

In the event of an emergency what number should you call?

What waste can not be recycled Blue Sulo Bins?

• Food waste

• Wood

• Metal

• Hazardous waste

• Electrical appliances/batteries

• Liquids

• Plastic

• Cans

• Paper

• Glass

Hazardous waste can only be placed in the Yellow Sulo Bins?

• True

• False

When can you enter the maintenance part of the service corridor?

• Whenever needed to collect stock

• When you want

• Only in an emergency

• Never

What 4 points should you never do with a chemical?

• Spray onto blue or red J cloths

• Consume a chemical

• Store away when not in use

• Mix a chemical with another substance.

• Spray a chemical or substance at another person.

• Use a chemical if you do not know what it is.

• Use correct labelled bottles

What are the main 3 priorities in the Park Presentation Department?

• Guests

• Social Events

• Safety

• Cleanliness

• Upselling

• Team work

Which 3 key words must you be when conducting yourself when using a radio?

• Professional

• Clear

• Highly detailed

• Rushed

• Concise

When can you enter a ride area?

What should you do if a guest asks you to retrieve an Item of lost property from a restricted area?

• Say sorry you can't and carry on with your duties

• Never enter restricted area, call your team leader and they will arrange the retrieval of the item for the guest.

• Jump over when it's safe to

• Inform them just they can jump over when the close is clear

In the event of a fire what are the three most important things you must do?

• Try place out the fire

• Evacuate the building and get people away from the area

• Raise alarm/call 6222

• Don't put yourself in danger

• Wait for team leader of manger to get there

• Raise alarm/call 6282

What does C.O.S.H.H. stand for?

• Control of Substances Harm to Health

• Control of Systems Hazardous to Health

• Chemicals of Substances Hazardous to Health

• Control of Substances Hazardous to Health

What 4 points should you never do with a chemical?

• Spray onto blue or red J cloths

• Consume a chemical

• Store away when not in use

• Mix a chemical with another substance.

• Spray a chemical or substance at another person.

• Use a chemical if you do not know what it is.

• Use correct labelled bottles

What 8 points should you always ensure you check when using a chemical?

• Use a clearly labelled bottle

• Wear the appropriate Personal Protective Equipment

• You are not using it alone

• Read and follow the safety instructions

• Make sure the area is well ventilated

• Area is clear of people

• Spray chemical onto cleaning cloth/roll to avoid spray/mist

• Hide it in the corner of the room so you can use it when needed

• Ensure the chemical is locked away when not in use

• Use chemicals or substances sensibly

• Use in the correct concentrations.

What are the 4 main points to remember when lifting and carrying different items?

• Use your arm muscles mostly

• Have you back curved

• Lift item over your head

• Not to bend your knees

• Bend your knees

• Keep your back straight

• Use as many muscles as possible

• Direct your effort

In the event of a serious incident within the park what should you do?

• Go to guest services to assist

• Ask staff for more infomation

• Wait for instruction from 8.0

• Ask guest for more infomation

When are you permitted to take a break?

• With permission from your Team Leader or Line Manager

• When other staff are on a break

• If you are tired

• Anytime you are back of house

What should you do if you notice a fault with any piece of equipment? Please place down the correct 3 answers

• Report to your Team Leader or Line Manager

• Isolate it

• Only tell people you see that its not working

• Label it (if possible)

• Use it carefully

• Don't tell anyone

I must ensure that I have the correct ____ before starting any job or task?

P.P.E stand for personal protective equipment

• True

• False

Who should you ask or what should you read if unsure about what P.P.E you should be wearing and why is it important? There are 3 correct answers.

• Ask your Team Leader or Manager

• Ask another member of staff

• Read PPC's

• Refer to the C.O.S.H.H Assessment sheet

• It is important as it ensures you are protected from any potential hazards and protects your safety

• It is important as it means no wastage of P.P.E occurs

What 3 waste items can be placed in the General Waste Green Sulo Bins?

• Electrical appliances/batteries

• Food waste

• Wood

• Plastic

• Metal

• Hazardous waste

What waste items can be recycled in the Blue Sulo Bins?

• Food waste

• Plastic

• Cans

• Wood

• Paper

• Liquids

• Glass

• Cardboard

What should you never do when emptying a nappy bin?

• Put your hand into a nappy bin at anytime

• Carry it by yourself as they tend to be heavy to do so

• Place it in the yellow sulo bins

In the event of a child being separated from their parents, which 2 areas should you take them?

• To the point they got lost in first place

• Lego City Guest Services

• Beginning Guest Services

• Into a busy area to find it easier to spot them out

What should you do if you find an unattended bag?

• Take it to the team leader office for team leader to hand in

• Take it to guest services

• Call Team Leader or Line Manager and do not move it

• Store it in your service corridor

What are the 4 things you should remember when dealing with an aggressive guest?

• Call for help, call your team leader and make them aware of the situation.

• Don’t be a hero, don’t put yourself in harms way to stop an aggressive guest.

• Challenge everything the guest says if untrue

• If guest is shouting raise your voice so they can hear you

• Stand your ground until they leave

• Keep Calm, don’t rise to their level of aggravation by shouting or flailing your arms, etc

• Move Away, Don’t approach or do anything to antagonise the guest further.

What can you do to help prevent repetitive motion related injuries?

• You must spread the work load to your other arm

• Do the task faster so you can finish it quicker

• Do the task slowly to limit the motion

• Don't perform the task and never do it

When are you permitted to enter the Park Presentation Team Leader office?  

• When other frontline staff are in there

• If you need to get something from there

• When the office is empty

• After knocking on the door and asking for permission from one of the team leaders.

When are you permitted to enter the container?

• When you need stock

• When other are in there

• When a Team Leader requires help with lifting/moving stock

• When the container is open

When emptying a nappy bin, you should only touch the area with no waste inside.

• True

• False

One of our main priorities is guest satisfaction.

• True

• False

What 4 things are we looking for in your conduct?

• If working together with someone in your area you must not walk around with them unless the job in hand requires you to do so (heavy lifting, bin runs).

• Do not leave your area you have been assigned to unless you have permission from your Team Leader or there is an emergency.

• Ensure you keep to the lunch times and get back to your work area in time to cover another team member.

• Ensure you are welcoming to both other staff and guests keeping professional at all times and use appropriate language.

• Ensure you are late to every shift without good reasoning or without contacting any team leader or line manager

• Ensure that you don't show up to work when you are schedualled in