General Boom Product Knowledge Assessment

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| By Cedric56T
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Cedric56T
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Quizzes Created: 1 | Total Attempts: 136
Questions: 20 | Attempts: 136

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Assessment Quizzes & Trivia

Product Knowledge Questionnaire.


Questions and Answers
  • 1. 

    A Boom Member calls because they attempted a Readylink Load but it was rejected. What questions should you ask them in order to assist them?

  • 2. 

    A Boom Member calls because their card transaction has been declined. What questions do you ask in order to assist them?

  • 3. 

    What is the Boom ATM withdrawal fee?

    • A.

      $2.95

    • B.

      3%

    • C.

      $2.00

    • D.

      $4.95

    Correct Answer
    C. $2.00
    Explanation
    The Boom ATM withdrawal fee is $2.00, however this fee is currently being waived.

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  • 4. 

    What are the fees associated with an ATM Balance Inquiry?

    • A.

      $4.95

    • B.

      $2.00

    • C.

      $2.95

    • D.

      2.5%

    Correct Answer
    B. $2.00
    Explanation
    The correct answer for this question is $2.00. This means that there is a fee of $2.00 associated with an ATM Balance Inquiry.

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  • 5. 

    What are the Money Transfer Fees to send money within the USA with a Gold Plan?

    • A.

      $2.95

    • B.

      $0.00

    • C.

      $4.95

    • D.

      $4.49

    Correct Answer
    B. $0.00
    Explanation
    The correct answer is $0.00 because with a Gold Plan, there are no money transfer fees to send money within the USA.

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  • 6. 

    Domestic Purchases are Free with all the Membership Plans.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement suggests that all membership plans offer free domestic purchases. This means that regardless of the type of membership plan a person has, they will not be charged for any domestic purchases they make. Therefore, the answer "True" indicates that the statement is correct and all membership plans include free domestic purchases.

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  • 7. 

    At Boom Retail Stores, What are 2 loading methods offered to Members?

    • A.

      Visa ReadyLink

    • B.

      Cash Loads

    • C.

      Reloadit

    • D.

      Check Loads

    Correct Answer(s)
    B. Cash Loads
    D. Check Loads
    Explanation
    Boom Retail Stores offers two loading methods to its members: Cash Loads and Check Loads. These methods allow members to add funds to their accounts conveniently. Cash Loads enable members to deposit cash directly into their accounts, while Check Loads allow them to deposit checks. Both methods provide flexibility and ease of use for members to manage and increase their account balances.

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  • 8. 

    Is Direct Deposit from an employer or other institution a Loading method offered by Boom?

    • A.

      Yes

    • B.

      No

    Correct Answer
    A. Yes
    Explanation
    Direct Deposit from an employer or other institution is indeed a loading method offered by Boom. This means that individuals can have their salaries or funds directly deposited into their Boom account by their employers or other institutions. This eliminates the need for manual transfers and provides a convenient and efficient way to load money into the account.

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  • 9. 

    A Member can Load money in their account by receiving money from another Boom Member?

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Members can load money in their account by receiving money from another Boom Member. This means that if one member receives money from another Boom member, they can add that money to their account balance. This allows for easy transfer of funds between members and provides a convenient way to load money into their account.

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  • 10. 

    If a Boom Member calls and says that they sent money to the wrong Boom Member, can the transaction be canceled? 

    • A.

      Yes

    • B.

      No

    Correct Answer
    B. No
    Explanation
    The only time you can cancel a transfer is if the money was sent to a Non-Boom Member.

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  • 11. 

    A boom Member calls and says that they cannot find their visa debit card. Can you help them identify if their card was stolen or used by someone else?

    • A.

      Yes

    • B.

      No

    Correct Answer
    A. Yes
    Explanation
    The answer "Yes" suggests that the person being asked can indeed help the boom member identify if their card was stolen or used by someone else. This implies that the person has access to the necessary information or resources to investigate and determine the card's status.

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  • 12. 

    A call comes in and the caller says that they were trying to register using the Android App when they ran into some problems. Should you offer to register them by phone?

    • A.

      Yes, it's always about providing the best customer service.

    • B.

      No, it could cause problems with the data.

    Correct Answer
    A. Yes, it's always about providing the best customer service.
    Explanation
    Offering to register the caller by phone is the correct answer because it demonstrates a commitment to providing excellent customer service. By offering an alternative method of registration, the company is accommodating the caller's needs and ensuring a positive experience. Additionally, this approach shows a willingness to go above and beyond to assist customers, which can help build trust and loyalty.

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  • 13. 

    The Boom Mobile App can work on an iPhone.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The explanation for the correct answer, which is False, is that the Boom Mobile App cannot work on an iPhone. This suggests that the app is not compatible with the iOS operating system used by iPhones.

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  • 14. 

    What are the ATM Cash Withdrawal Fees at AllPoint ATM?

    • A.

      $2.00

    • B.

      $0.00

    • C.

      3%

    • D.

      US $2.00 + 3%

    Correct Answer
    B. $0.00
    Explanation
    The correct answer is $0.00. This means that there are no ATM cash withdrawal fees at AllPoint ATM.

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  • 15. 

    What is the Daily Transaction Count Limit for Check Loads?

    • A.

      5

    • B.

      2

    • C.

      10

    • D.

      3

    Correct Answer
    B. 2
    Explanation
    The correct answer is 2. This suggests that the daily transaction count limit for check loads is 2.

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  • 16. 

    What are the Membership Plans offered by Boom?

    • A.

      A la Carte

    • B.

      Silver Plan

    • C.

      Gold Plan

    • D.

      Platinum Plan

    Correct Answer(s)
    A. A la Carte
    C. Gold Plan
    D. Platinum Plan
    Explanation
    Boom offers various Membership Plans including A la Carte, Gold Plan, and Platinum Plan. These plans provide different levels of benefits and services to the customers. A la Carte plan allows customers to choose and pay for specific services or features they need. Gold Plan offers a comprehensive package with additional benefits and services. Platinum Plan is the highest tier plan, providing the most extensive range of benefits and exclusive perks. These membership plans cater to the diverse needs and preferences of Boom's customers, allowing them to select the plan that best suits their requirements.

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  • 17. 

    Which of the Membership Plans is the least expensive

    • A.

      A la Carte

    • B.

      Silver Plan

    • C.

      Gold Plan

    • D.

      Platinum Plan

    Correct Answer
    A. A la Carte
    Explanation
    The A la Carte membership plan is the least expensive option among the given choices. This plan typically allows customers to select and pay for individual items or services separately, rather than having a fixed package or bundle. As a result, customers have the flexibility to choose only what they need or want, which can lead to lower overall costs compared to the other membership plans that offer more comprehensive or premium features.

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  • 18. 

    What are the steps to set up a Direct Deposit?

    • A.

      Member calls the Call Center, or opens the Boom Android App

    • B.

      Boom Customer Care Agent will provide Member with "Routing" and "Account" numbers

    • C.

      Member will need to provide the "Routing" and "Account" numbers to their employers

    Correct Answer(s)
    A. Member calls the Call Center, or opens the Boom Android App
    B. Boom Customer Care Agent will provide Member with "Routing" and "Account" numbers
    C. Member will need to provide the "Routing" and "Account" numbers to their employers
    Explanation
    The steps to set up a Direct Deposit are as follows: the member needs to call the Call Center or open the Boom Android App. A Boom Customer Care Agent will then provide the member with the "Routing" and "Account" numbers. Finally, the member will need to provide these numbers to their employers. This process allows the member to set up Direct Deposit and ensure that their income is directly deposited into their Boom account.

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  • 19. 

    How can a Member get the Boom Mobile App?

    • A.

      By going to the useboom.com website

    • B.

      Scroll down to the bottom of the page

    • C.

      Click on "Download Android App"

    Correct Answer(s)
    A. By going to the useboom.com website
    B. Scroll down to the bottom of the page
    C. Click on "Download Android App"
    Explanation
    To get the Boom Mobile App, a Member needs to visit the useboom.com website and scroll down to the bottom of the page. Then, they should click on the "Download Android App" option.

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  • 20. 

    A Boom Member calls because they need to load money in their account, but they are visiting California. What loading options would you tell them they have? What partner network can I use to load money in my account while I'm on a trip to California?

    • A.

      Visa Ready Link Network

    • B.

      REloadit Network

    • C.

      Touch -n- Buy Network

    Correct Answer
    A. Visa Ready Link Network
    Explanation
    Currently only the Visa Ready Link Network is available. The other options will be available soon.

    Rate this question:

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