# General Boom Product Knowledge Assessment

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Cedric56T
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Quizzes Created: 1 | Total Attempts: 136
Questions: 20 | Attempts: 136

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Product Knowledge Questionnaire.

• 1.

• 2.

• 3.

### What is the Boom ATM withdrawal fee?

• A.

\$2.95

• B.

3%

• C.

\$2.00

• D.

\$4.95

C. \$2.00
Explanation
The Boom ATM withdrawal fee is \$2.00, however this fee is currently being waived.

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• 4.

### What are the fees associated with an ATM Balance Inquiry?

• A.

\$4.95

• B.

\$2.00

• C.

\$2.95

• D.

2.5%

B. \$2.00
Explanation
The correct answer for this question is \$2.00. This means that there is a fee of \$2.00 associated with an ATM Balance Inquiry.

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• 5.

### What are the Money Transfer Fees to send money within the USA with a Gold Plan?

• A.

\$2.95

• B.

\$0.00

• C.

\$4.95

• D.

\$4.49

B. \$0.00
Explanation
The correct answer is \$0.00 because with a Gold Plan, there are no money transfer fees to send money within the USA.

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• 6.

### Domestic Purchases are Free with all the Membership Plans.

• A.

True

• B.

False

A. True
Explanation
The statement suggests that all membership plans offer free domestic purchases. This means that regardless of the type of membership plan a person has, they will not be charged for any domestic purchases they make. Therefore, the answer "True" indicates that the statement is correct and all membership plans include free domestic purchases.

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• 7.

### At Boom Retail Stores, What are 2 loading methods offered to Members?

• A.

• B.

• C.

• D.

Explanation
Boom Retail Stores offers two loading methods to its members: Cash Loads and Check Loads. These methods allow members to add funds to their accounts conveniently. Cash Loads enable members to deposit cash directly into their accounts, while Check Loads allow them to deposit checks. Both methods provide flexibility and ease of use for members to manage and increase their account balances.

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• 8.

### Is Direct Deposit from an employer or other institution a Loading method offered by Boom?

• A.

Yes

• B.

No

A. Yes
Explanation
Direct Deposit from an employer or other institution is indeed a loading method offered by Boom. This means that individuals can have their salaries or funds directly deposited into their Boom account by their employers or other institutions. This eliminates the need for manual transfers and provides a convenient and efficient way to load money into the account.

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• 9.

### A Member can Load money in their account by receiving money from another Boom Member?

• A.

True

• B.

False

A. True
Explanation
Members can load money in their account by receiving money from another Boom Member. This means that if one member receives money from another Boom member, they can add that money to their account balance. This allows for easy transfer of funds between members and provides a convenient way to load money into their account.

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• 10.

### If a Boom Member calls and says that they sent money to the wrong Boom Member, can the transaction be canceled?

• A.

Yes

• B.

No

B. No
Explanation
The only time you can cancel a transfer is if the money was sent to a Non-Boom Member.

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• 11.

### A boom Member calls and says that they cannot find their visa debit card. Can you help them identify if their card was stolen or used by someone else?

• A.

Yes

• B.

No

A. Yes
Explanation
The answer "Yes" suggests that the person being asked can indeed help the boom member identify if their card was stolen or used by someone else. This implies that the person has access to the necessary information or resources to investigate and determine the card's status.

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• 12.

### A call comes in and the caller says that they were trying to register using the Android App when they ran into some problems. Should you offer to register them by phone?

• A.

Yes, it's always about providing the best customer service.

• B.

No, it could cause problems with the data.

A. Yes, it's always about providing the best customer service.
Explanation
Offering to register the caller by phone is the correct answer because it demonstrates a commitment to providing excellent customer service. By offering an alternative method of registration, the company is accommodating the caller's needs and ensuring a positive experience. Additionally, this approach shows a willingness to go above and beyond to assist customers, which can help build trust and loyalty.

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• 13.

### The Boom Mobile App can work on an iPhone.

• A.

True

• B.

False

B. False
Explanation
The explanation for the correct answer, which is False, is that the Boom Mobile App cannot work on an iPhone. This suggests that the app is not compatible with the iOS operating system used by iPhones.

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• 14.

### What are the ATM Cash Withdrawal Fees at AllPoint ATM?

• A.

\$2.00

• B.

\$0.00

• C.

3%

• D.

US \$2.00 + 3%

B. \$0.00
Explanation
The correct answer is \$0.00. This means that there are no ATM cash withdrawal fees at AllPoint ATM.

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• 15.

### What is the Daily Transaction Count Limit for Check Loads?

• A.

5

• B.

2

• C.

10

• D.

3

B. 2
Explanation
The correct answer is 2. This suggests that the daily transaction count limit for check loads is 2.

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• 16.

### What are the Membership Plans offered by Boom?

• A.

A la Carte

• B.

Silver Plan

• C.

Gold Plan

• D.

Platinum Plan

A. A la Carte
C. Gold Plan
D. Platinum Plan
Explanation
Boom offers various Membership Plans including A la Carte, Gold Plan, and Platinum Plan. These plans provide different levels of benefits and services to the customers. A la Carte plan allows customers to choose and pay for specific services or features they need. Gold Plan offers a comprehensive package with additional benefits and services. Platinum Plan is the highest tier plan, providing the most extensive range of benefits and exclusive perks. These membership plans cater to the diverse needs and preferences of Boom's customers, allowing them to select the plan that best suits their requirements.

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• 17.

### Which of the Membership Plans is the least expensive

• A.

A la Carte

• B.

Silver Plan

• C.

Gold Plan

• D.

Platinum Plan

A. A la Carte
Explanation
The A la Carte membership plan is the least expensive option among the given choices. This plan typically allows customers to select and pay for individual items or services separately, rather than having a fixed package or bundle. As a result, customers have the flexibility to choose only what they need or want, which can lead to lower overall costs compared to the other membership plans that offer more comprehensive or premium features.

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• 18.

### What are the steps to set up a Direct Deposit?

• A.

Member calls the Call Center, or opens the Boom Android App

• B.

Boom Customer Care Agent will provide Member with "Routing" and "Account" numbers

• C.

Member will need to provide the "Routing" and "Account" numbers to their employers

A. Member calls the Call Center, or opens the Boom Android App
B. Boom Customer Care Agent will provide Member with "Routing" and "Account" numbers
C. Member will need to provide the "Routing" and "Account" numbers to their employers
Explanation
The steps to set up a Direct Deposit are as follows: the member needs to call the Call Center or open the Boom Android App. A Boom Customer Care Agent will then provide the member with the "Routing" and "Account" numbers. Finally, the member will need to provide these numbers to their employers. This process allows the member to set up Direct Deposit and ensure that their income is directly deposited into their Boom account.

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• 19.

### How can a Member get the Boom Mobile App?

• A.

By going to the useboom.com website

• B.

Scroll down to the bottom of the page

• C.

A. By going to the useboom.com website
B. Scroll down to the bottom of the page
Explanation
To get the Boom Mobile App, a Member needs to visit the useboom.com website and scroll down to the bottom of the page. Then, they should click on the "Download Android App" option.

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• 20.

• A.

• B.

• C.