General Boom Product Knowledge Assessment
Product Knowledge Questionnaire.
- 1.What are the Membership Plans offered by Boom?
- A.
A la Carte
- B.
Silver Plan
- C.
Gold Plan
- D.
Platinum Plan
- 2.Which of the Membership Plans is the least expensive
- A.
A la Carte
- B.
Silver Plan
- C.
Gold Plan
- D.
Platinum Plan
- 3.What is the Boom ATM withdrawal fee?
- A.
$2.95
- B.
3%
- C.
$2.00
- D.
$4.95
- 4.What are the fees associated with an ATM Balance Inquiry?
- A.
$4.95
- B.
$2.00
- C.
$2.95
- D.
2.5%
- 5.What are the Money Transfer Fees to send money within the USA with a Gold Plan?
- A.
$2.95
- B.
$0.00
- C.
$4.95
- D.
$4.49
- 6.Domestic Purchases are Free with all the Membership Plans.
- A.
True
- B.
False
- 7.At Boom Retail Stores, What are 2 loading methods offered to Members?
- A.
Visa ReadyLink
- B.
Cash Loads
- C.
Reloadit
- D.
Check Loads
- 8.Is Direct Deposit from an employer or other institution a Loading method offered by Boom?
- A.
Yes
- B.
No
- 9.A Member can Load money in their account by receiving money from another Boom Member?
- A.
True
- B.
False
- 10.If a Boom Member calls and says that they sent money to the wrong Boom Member, can the transaction be canceled?
- A.
Yes
- B.
No
- 11.What are the steps to set up a Direct Deposit?
- A.
Member calls the Call Center, or opens the Boom Android App
- B.
Boom Customer Care Agent will provide Member with "Routing" and "Account" numbers
- C.
Member will need to provide the "Routing" and "Account" numbers to their employers
- 12.A Boom Member calls because they need to load money in their account, but they are visiting California. What loading options would you tell them they have? What partner network can I use to load money in my account while I'm on a trip to California?
- A.
Visa Ready Link Network
- B.
REloadit Network
- C.
Touch -n- Buy Network
- 13.A Boom Member calls because they attempted a Readylink Load but it was rejected. What questions should you ask them in order to assist them?
- 14.A Boom Member calls because their card transaction has been declined. What questions do you ask in order to assist them?
- 15.A boom Member calls and says that they cannot find their visa debit card. Can you help them identify if their card was stolen or used by someone else?
- A.
Yes
- B.
No
- 16.A call comes in and the caller says that they were trying to register using the Android App when they ran into some problems. Should you offer to register them by phone?
- A.
Yes, it's always about providing the best customer service.
- B.
No, it could cause problems with the data.
- 17.The Boom Mobile App can work on an iPhone.
- A.
True
- B.
False
- 18.How can a Member get the Boom Mobile App?
- A.
By going to the useboom.com website
- B.
Scroll down to the bottom of the page
- C.
Click on "Download Android App"
- 19.What are the ATM Cash Withdrawal Fees at AllPoint ATM?
- A.
$2.00
- B.
$0.00
- C.
3%
- D.
US $2.00 + 3%
- 20.What is the Daily Transaction Count Limit for Check Loads?
- A.
5
- B.
2
- C.
10
- D.
3
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