Test Your Knowledge - New Patient V.A.L.U.E. Experience - Business Assistant

5 Questions | Total Attempts: 291

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Test Your Knowledge - New Patient V.A.L.U.E. Experience - Business Assistant

Questions and Answers
  • 1. 
    When does the Business Assistant typically begin their role in the New Patient V.A.L.U.E. Experience?
    • A. 

      When a New Patient walks in to make their first appointment

    • B. 

      When a New Patient calls the office to make their first appointment

    • C. 

      When a mother calls to schedule her children for their first visit with the Pedodontist

    • D. 

      Any of the above scenarios

  • 2. 
    What is the purpose of gathering V.A.L.U.E. information on a New Patient?
    • A. 

      To learn what the Strengths, Weaknesses, Opportunities, & Threats are for the patient

    • B. 

      To begin developing a relationship with the New Patient

    • C. 

      To make the New Patient feel Important and Valued

    • D. 

      All of the above

  • 3. 
    Phones should ALWAYS be answered by the 3rd ring.
    • A. 

      True

    • B. 

      False

  • 4. 
    Finish the greeting:  "Thank you for calling Boston Dental Group, my name is Mary, ________________________?"
    • A. 

      How may I assist you today?

    • B. 

      Can I help you?

    • C. 

      May I have your name please?

    • D. 

      Can you please hold?

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