Test Your Knowledge - New Patient V.A.L.U.E. Experience - Business Assistant

Reviewed by Editorial Team
The ProProfs editorial team is comprised of experienced subject matter experts. They've collectively created over 10,000 quizzes and lessons, serving over 100 million users. Our team includes in-house content moderators and subject matter experts, as well as a global network of rigorously trained contributors. All adhere to our comprehensive editorial guidelines, ensuring the delivery of high-quality content.
Learn about Our Editorial Process
| By Carolyn Chen
C
Carolyn Chen
Community Contributor
Quizzes Created: 5 | Total Attempts: 2,851
| Attempts: 312
Quiz Flashcard
SettingsSettings
Please wait...
  • 1/5 Questions

    When does the Business Assistant typically begin their role in the New Patient V.A.L.U.E. Experience?

    • When a New Patient walks in to make their first appointment
    • When a New Patient calls the office to make their first appointment
    • When a mother calls to schedule her children for their first visit with the Pedodontist
    • Any of the above scenarios
Please wait...
Test Your Knowledge - New Patient V.A.L.U.E. Experience - Business Assistant - Quiz

Quiz Preview

  • 2. 

    What is the purpose of gathering V.A.L.U.E. information on a New Patient?

    • To learn what the Strengths, Weaknesses, Opportunities, & Threats are for the patient

    • To begin developing a relationship with the New Patient

    • To make the New Patient feel Important and Valued

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The purpose of gathering V.A.L.U.E. information on a new patient is to learn their strengths, weaknesses, opportunities, and threats, in order to provide them with the best possible care. Additionally, gathering this information helps in developing a relationship with the new patient and making them feel important and valued. Therefore, the correct answer is "All of the above."

    Rate this question:

  • 3. 

    Phones should ALWAYS be answered by the 3rd ring.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement suggests that phones should always be answered by the 3rd ring. This implies that it is considered good phone etiquette to answer a phone call within the first three rings. By doing so, it shows promptness and attentiveness to the caller, ensuring that they don't have to wait for an extended period of time before their call is answered. Therefore, the answer "True" indicates agreement with this idea of answering phones within the 3rd ring.

    Rate this question:

  • 4. 

    Finish the greeting:  "Thank you for calling Boston Dental Group, my name is Mary, ________________________?"

    • How may I assist you today?

    • Can I help you?

    • May I have your name please?

    • Can you please hold?

    Correct Answer
    A. May I have your name please?
    Explanation
    The correct answer is "May I have your name please?" This is the most appropriate and professional way for Mary to greet the caller. By asking for the caller's name, Mary can personalize the conversation and address the caller by their name, which can help create a more positive and friendly interaction. Additionally, knowing the caller's name can also help Mary assist them more effectively and efficiently.

    Rate this question:

Quiz Review Timeline (Updated): Mar 15, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 15, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Sep 11, 2013
    Quiz Created by
    Carolyn Chen
Back to Top Back to top
Advertisement