Test Your Knowledge - New Patient V.A.L.U.E. Experience - Business Assistant

1. What is the purpose of gathering V.A.L.U.E. information on a New Patient?

To learn what the Strengths, Weaknesses, Opportunities, & Threats are for the patient

To begin developing a relationship with the New Patient

To make the New Patient feel Important and Valued

All of the above

The purpose of gathering V.A.L.U.E. information on a new patient is to learn their strengths, weaknesses, opportunities, and threats, in order to provide them with the best possible care. Additionally, gathering this information helps in developing a relationship with the new patient and making them feel important and valued. Therefore, the correct answer is "All of the above."

Explanation

The purpose of gathering V.A.L.U.E. information on a new patient is to learn their strengths, weaknesses, opportunities, and threats, in order to provide them with the best possible care. Additionally, gathering this information helps in developing a relationship with the new patient and making them feel important and valued. Therefore, the correct answer is "All of the above."

2. Match the V.A.L.U.E. acronym to the description of each.

Strong points for the patient. Celebration opportunities

Adding additional patients to the practice. Building block for referrals

Opportunities we can provide to help the patient obtain what they desire

Weak points for the patient. Areas they

Perception of patient DISC behavior and their Motivating Purchase Factor

Submit

3. Phones should ALWAYS be answered by the 3rd ring.

True

False

The statement suggests that phones should always be answered by the 3rd ring. This implies that it is considered good phone etiquette to answer a phone call within the first three rings. By doing so, it shows promptness and attentiveness to the caller, ensuring that they don't have to wait for an extended period of time before their call is answered. Therefore, the answer "True" indicates agreement with this idea of answering phones within the 3rd ring.

Explanation

The statement suggests that phones should always be answered by the 3rd ring. This implies that it is considered good phone etiquette to answer a phone call within the first three rings. By doing so, it shows promptness and attentiveness to the caller, ensuring that they don't have to wait for an extended period of time before their call is answered. Therefore, the answer "True" indicates agreement with this idea of answering phones within the 3rd ring.

4. When does the Business Assistant typically begin their role in the New Patient V.A.L.U.E. Experience?

When a New Patient walks in to make their first appointment

When a New Patient calls the office to make their first appointment

When a mother calls to schedule her children for their first visit with the Pedodontist

Any of the above scenarios

The Business Assistant typically begins their role in the New Patient V.A.L.U.E. Experience in any of the above scenarios. This means that whether a new patient walks in to make their first appointment, calls the office to make their first appointment, or a mother calls to schedule her children's first visit with the Pedodontist, the Business Assistant will start their role in the experience.

Explanation

The Business Assistant typically begins their role in the New Patient V.A.L.U.E. Experience in any of the above scenarios. This means that whether a new patient walks in to make their first appointment, calls the office to make their first appointment, or a mother calls to schedule her children's first visit with the Pedodontist, the Business Assistant will start their role in the experience.

5. Finish the greeting: "Thank you for calling Boston Dental Group, my name is Mary, ________________________?"

How may I assist you today?

Can I help you?

May I have your name please?

Can you please hold?

The correct answer is "May I have your name please?" This is the most appropriate and professional way for Mary to greet the caller. By asking for the caller's name, Mary can personalize the conversation and address the caller by their name, which can help create a more positive and friendly interaction. Additionally, knowing the caller's name can also help Mary assist them more effectively and efficiently.

Explanation

The correct answer is "May I have your name please?" This is the most appropriate and professional way for Mary to greet the caller. By asking for the caller's name, Mary can personalize the conversation and address the caller by their name, which can help create a more positive and friendly interaction. Additionally, knowing the caller's name can also help Mary assist them more effectively and efficiently.