Spencer Tech S2c Certification Test

30 Questions | Total Attempts: 254

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Greek Quizzes & Trivia

Store To Cloud Certification


Questions and Answers
  • 1. 
    Upon boot up, what is the key to get to the BIOS on the Registers? 
    • A. 

      F12

    • B. 

      Del Key

    • C. 

      F2

    • D. 

      F11

  • 2. 
    Once the ISS is converted, You can access the Gap PXE Boot Menu on the registers by pressing _____ upon register boot up 
    • A. 

      F12

    • B. 

      Del

    • C. 

      F2

    • D. 

      F11

  • 3. 
    Upon boot up, what is the key needed to get into the system set up screen on the ISS?
    • A. 

      F1 Key

    • B. 

      Enter Key

    • C. 

      F2 key

    • D. 

      Del Key

  • 4. 
    What is the most important number provided by the Closing Onsite Manager?
    • A. 

      Store Fund

    • B. 

      Register Count

    • C. 

      Store Closing Time

    • D. 

      MPOS Count

  • 5. 
    The Register's PXE boot filter will need to be set to "Non- 4690 OS" if __________ appears on the Gap PXE boot Menu
    • A. 

      Error

    • B. 

      Register_sles11p2-i586

    • C. 

      U005

    • D. 

      (local)

  • 6. 
    For a customer terminal to NOT need any additional work it must have which of the following?
    • A. 

      Brand: VeriFone, Cable Adapter Color: Brown, Bracket: No Bracket Installed. Store Handicap Accessible.

    • B. 

      Brand: Ingenico, Cable Adapter Color: Red, Bracket: Mounted a Quick Release is at every Cash Wrap.

    • C. 

      Brand: VeriFone, Cable Adapter Color: Brown, Bracket: Mounted no Quick Release at Cash Wrap.

    • D. 

      Brand: Ingenico, Cable Adapter Color: Black, Bracket: No Bracket Installed.

  • 7. 
    What piece of equipment must be upgraded on the registers prior to loading them onto the cloud based system?
    • A. 

      Touch Screen Application

    • B. 

      Printer Hardware

    • C. 

      Printer Firmware Upgrade

    • D. 

      Scanner Upgrade

  • 8. 
    Which of the settings listed below are the correct Verifone Customer Terminal settings needed to be compatible with S2C?
    • A. 

      Communication Type= ECR & CP= 2

    • B. 

      Communication Type= USB & CP=1

    • C. 

      Communication Type= ECR & CP= 1

    • D. 

      Communication Type= USB & CP= 2

  • 9. 
    What equipment is acceptable for completing register cleaning?
    • A. 

      One Vacuums and a Can of Air

    • B. 

      One Vacuum and a Hair Dryer

    • C. 

      Two Normal Functioning Vacuums

    • D. 

      Two Shop Vacuums

  • 10. 
    What does MPOS Stand for?
    • A. 

      Managers Point of Sale

    • B. 

      Mobile Point of Sale

    • C. 

      Metropolitan Planning of Sales

    • D. 

      Metric Planning of Overstock Sales

  • 11. 
    What is the function of an LRT device?
    • A. 

      Scanner device at the registers used by sale man during a purchase.

    • B. 

      An inventory gun for the store’s merchandise.

    • C. 

      Time clock device for employees.

    • D. 

      None of the above

  • 12. 
    The following models (Shoppertrak, Bunyar, and Axper) are types of what?
    • A. 

      Security Systems

    • B. 

      Wireless AP brands

    • C. 

      S2C Equipment

    • D. 

      Traffic Counter

  • 13. 
    Who are described as a group of analysis/technicians that work in tandem with the technician onsite to configure or convert the network system’s equipment from Gap Head Quarters?
    • A. 

      The Command Center

    • B. 

      Spencer Tech Support

    • C. 

      The Service Queue

    • D. 

      Spencer Project Staff

  • 14. 
    How does a Technician know which “bridge line” to check into?
    • A. 

      Tech is provided which bridge is theirs on the scope of work.

    • B. 

      There are no bridge lines, Tech must check into the Project Queue Line 508-635-2122

    • C. 

      Tech must call the Main line Bridge and be assigned a line.

    • D. 

      The bridges are assigned by alphabetical order by last name

  • 15. 
    Serial Numbers must be collected from which equipment once it is de-installed?
    • A. 

      Printers

    • B. 

      Customer Terminals

    • C. 

      Scanners

    • D. 

      People Counters

  • 16. 
    What Items below are not compatible with Store to Cloud?
    • A. 

      Red Cable Adapters and Brown Cable Adapters

    • B. 

      Brown Cable Adapters and Ingenico Customer Terminals

    • C. 

      Ingenico Customer Terminals and Blue Cable Adapters

    • D. 

      Red Cable Adapters and Ingenico Customer Terminals

  • 17. 
    The Site must have the following to be considered ADA compliant… (Handicap Accessible is defined by the fact that the CT can be handed to a customer sitting for convenience).
    • A. 

      30% of total Register count handicap accessible

    • B. 

      1 Customer Terminal per cash wrap must be handicap accessible or 10% of total register count.

    • C. 

      50% of total Register count handicap accessible

    • D. 

      All Registers equipped with ADA brackets

  • 18. 
    What is the purpose of cleaning the registers?
    • A. 

      To keep dust from affecting the USB Thumb drive

    • B. 

      To mitigate overheating during the Store to Cloud Conversion

    • C. 

      To improve air quality

    • D. 

      To protect the motherboard

  • 19. 
    What are the Cables that need to be attached to the Multiport cable?
    • A. 

      Power Cable

    • B. 

      Tailgate Cable and USB Adapter Cable

    • C. 

      Tailgate Cable, USB Adapter Cable, Power Cable

    • D. 

      LRT Cables

  • 20. 
    The Tailgate cable attaches to port _______ where as the USB adapter cable attaches to port ________ on the registers.
    • A. 

      B & 9B

    • B. 

      9B & B

    • C. 

      3B & B

    • D. 

      4A & 9B

  • 21. 
    The registers time is off by 2 hours and the date in incorrect how is this fixed?
    • A. 

      After rebooting the register, press the delete key repeatedly to enter into the BIOS. Under Advanced BIOS settings change the date and time

    • B. 

      After rebooting the register, press the F7 key repeatedly to enter into the BIOS. Under Advanced settings, change the date and time

    • C. 

      While register is active, press the delete key repeatedly to enter into the BIOS. Under Advanced BIOS settings change the date and time

    • D. 

      After rebooting the register, press the F12 key repeatedly to enter into the BIOS. Under Advanced BIOS settings change the date and time

  • 22. 
    What is the 4610-2CR printer firmware supposed to be after conversion of the register?
    • A. 

      40

    • B. 

      50

    • C. 

      60

    • D. 

      0f.05

  • 23. 
    What are they 3 types of traffic counter used in Gap branded stores?
    • A. 

      Countwise, Axper, Bunyar

    • B. 

      BVI, Countwise, Axper

    • C. 

      Shoppertrack, Axper, Countwise

    • D. 

      Bunyar, Shoppertrack, and Axper

  • 24. 
    How long does the traffic system (any) take to update its counts?
    • A. 

      A Few Seconds

    • B. 

      About 5 Minutes

    • C. 

      About 15 Minutes

    • D. 

      About an Hour

  • 25. 
    After walking into a store and you find that there are some registers with existing issues and no service information available. What is the next course of action before starting the store conversion?
    • A. 

      Begin proper trouble shooting steps. Report to Command Center any registers that still have issues after troubleshooting.

    • B. 

      Call issues in to Spencer Service desk, for new dispatch tomorrow.

    • C. 

      Document which registers have issues, verify with store manager whether these are known issues, report this information to the command center.

    • D. 

      Call Issues in to STIQ for new dispatch tomorrow.

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