Spencer Tech S2c Certification Test

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Quizzes Created: 1 | Total Attempts: 276
Questions: 39 | Attempts: 276

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Store To Cloud Certification


Questions and Answers
  • 1. 

    Upon boot up, what is the key to get to the BIOS on the Registers? 

    • A.

      F12

    • B.

      Del Key

    • C.

      F2

    • D.

      F11

    Correct Answer
    B. Del Key
    Explanation
    The correct answer is the Del Key. Upon boot up, pressing the Del key allows access to the BIOS on the Registers.

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  • 2. 

    Once the ISS is converted, You can access the Gap PXE Boot Menu on the registers by pressing _____ upon register boot up 

    • A.

      F12

    • B.

      Del

    • C.

      F2

    • D.

      F11

    Correct Answer
    A. F12
    Explanation
    Upon booting up the register after converting the ISS, pressing F12 will allow access to the Gap PXE Boot Menu.

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  • 3. 

    Upon boot up, what is the key needed to get into the system set up screen on the ISS?

    • A.

      F1 Key

    • B.

      Enter Key

    • C.

      F2 key

    • D.

      Del Key

    Correct Answer
    C. F2 key
    Explanation
    Upon boot up, the F2 key is needed to get into the system set up screen on the ISS.

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  • 4. 

    What is the most important number provided by the Closing Onsite Manager?

    • A.

      Store Fund

    • B.

      Register Count

    • C.

      Store Closing Time

    • D.

      MPOS Count

    Correct Answer
    A. Store Fund
    Explanation
    The most important number provided by the Closing Onsite Manager is the Store Fund. This is because the Store Fund represents the amount of money available for the store to operate and make purchases. It is crucial for the manager to have accurate information about the Store Fund in order to effectively manage the store's finances and make informed decisions about purchasing and budgeting.

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  • 5. 

    The Register's PXE boot filter will need to be set to "Non- 4690 OS" if __________ appears on the Gap PXE boot Menu

    • A.

      Error

    • B.

      Register_sles11p2-i586

    • C.

      U005

    • D.

      (local)

    Correct Answer
    C. U005
    Explanation
    If the error message "U005" appears on the Gap PXE boot menu, it indicates that there is an issue with the register_sles11p2-i586. In order to resolve this issue, the Register's PXE boot filter needs to be set to "Non- 4690 OS".

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  • 6. 

    For a customer terminal to NOT need any additional work it must have which of the following?

    • A.

      Brand: VeriFone, Cable Adapter Color: Brown, Bracket: No Bracket Installed. Store Handicap Accessible.

    • B.

      Brand: Ingenico, Cable Adapter Color: Red, Bracket: Mounted a Quick Release is at every Cash Wrap.

    • C.

      Brand: VeriFone, Cable Adapter Color: Brown, Bracket: Mounted no Quick Release at Cash Wrap.

    • D.

      Brand: Ingenico, Cable Adapter Color: Black, Bracket: No Bracket Installed.

    Correct Answer
    A. Brand: VeriFone, Cable Adapter Color: Brown, Bracket: No Bracket Installed. Store Handicap Accessible.
    Explanation
    The customer terminal would not need any additional work if it meets the following criteria: the brand is VeriFone, the cable adapter color is brown, and there is no bracket installed. Additionally, the store being handicap accessible is also a requirement for the customer terminal to not need any additional work.

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  • 7. 

    What piece of equipment must be upgraded on the registers prior to loading them onto the cloud based system?

    • A.

      Touch Screen Application

    • B.

      Printer Hardware

    • C.

      Printer Firmware Upgrade

    • D.

      Scanner Upgrade

    Correct Answer
    C. Printer Firmware Upgrade
    Explanation
    Prior to loading the registers onto the cloud-based system, the piece of equipment that needs to be upgraded is the printer firmware. This upgrade ensures that the printer's software is up to date and compatible with the cloud-based system, enabling seamless communication and printing functionality.

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  • 8. 

    Which of the settings listed below are the correct Verifone Customer Terminal settings needed to be compatible with S2C?

    • A.

      Communication Type= ECR & CP= 2

    • B.

      Communication Type= USB & CP=1

    • C.

      Communication Type= ECR & CP= 1

    • D.

      Communication Type= USB & CP= 2

    Correct Answer
    D. Communication Type= USB & CP= 2
  • 9. 

    What equipment is acceptable for completing register cleaning?

    • A.

      One Vacuums and a Can of Air

    • B.

      One Vacuum and a Hair Dryer

    • C.

      Two Normal Functioning Vacuums

    • D.

      Two Shop Vacuums

    Correct Answer
    D. Two Shop Vacuums
    Explanation
    Two shop vacuums are acceptable for completing register cleaning because they are designed to handle larger amounts of debris and dust compared to normal vacuums. Shop vacuums have stronger suction power and larger capacity, making them more efficient in cleaning out registers. Using two shop vacuums can help ensure thorough cleaning and removal of dirt and debris from the registers.

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  • 10. 

    What does MPOS Stand for?

    • A.

      Managers Point of Sale

    • B.

      Mobile Point of Sale

    • C.

      Metropolitan Planning of Sales

    • D.

      Metric Planning of Overstock Sales

    Correct Answer
    B. Mobile Point of Sale
    Explanation
    MPOS stands for Mobile Point of Sale. This refers to a system that allows businesses to conduct transactions and process payments using a mobile device, such as a smartphone or tablet, instead of a traditional cash register or terminal. With MPOS, businesses can accept payments on the go, provide a more convenient and efficient checkout experience for customers, and streamline their sales processes.

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  • 11. 

    What is the function of an LRT device?

    • A.

      Scanner device at the registers used by sale man during a purchase.

    • B.

      An inventory gun for the store’s merchandise.

    • C.

      Time clock device for employees.

    • D.

      None of the above

    Correct Answer
    B. An inventory gun for the store’s merchandise.
    Explanation
    The correct answer is "An inventory gun for the store's merchandise." An LRT device, also known as a handheld scanner or inventory gun, is used in retail stores to scan barcodes or RFID tags on merchandise to track inventory levels, manage stock, and facilitate accurate pricing and sales transactions. It helps store employees efficiently monitor and update the store's inventory system, ensuring that the correct products are available for customers and reducing the chances of overstocking or understocking.

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  • 12. 

    The following models (Shoppertrak, Bunyar, and Axper) are types of what?

    • A.

      Security Systems

    • B.

      Wireless AP brands

    • C.

      S2C Equipment

    • D.

      Traffic Counter

    Correct Answer
    D. Traffic Counter
    Explanation
    The models mentioned in the question, Shoppertrak, Bunyar, and Axper, are all types of traffic counters. Traffic counters are devices used to monitor and count the number of vehicles or people passing through a particular area. These models are specifically designed for this purpose, making "Traffic Counter" the correct answer.

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  • 13. 

    Who are described as a group of analysis/technicians that work in tandem with the technician onsite to configure or convert the network system’s equipment from Gap Head Quarters?

    • A.

      The Command Center

    • B.

      Spencer Tech Support

    • C.

      The Service Queue

    • D.

      Spencer Project Staff

    Correct Answer
    A. The Command Center
    Explanation
    The Command Center is described as a group of analysis/technicians that work in tandem with the technician onsite to configure or convert the network system's equipment from Gap Head Quarters.

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  • 14. 

    How does a Technician know which “bridge line” to check into?

    • A.

      Tech is provided which bridge is theirs on the scope of work.

    • B.

      There are no bridge lines, Tech must check into the Project Queue Line 508-635-2122

    • C.

      Tech must call the Main line Bridge and be assigned a line.

    • D.

      The bridges are assigned by alphabetical order by last name

    Correct Answer
    B. There are no bridge lines, Tech must check into the Project Queue Line 508-635-2122
    Explanation
    The correct answer states that there are no bridge lines and the technician must check into the Project Queue Line 508-635-2122. This means that the technician does not need to worry about which specific bridge line to check into, as there is only one option available for them to check into. The Project Queue Line is the designated line for technicians to check in and receive assignments.

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  • 15. 

    Serial Numbers must be collected from which equipment once it is de-installed?

    • A.

      Printers

    • B.

      Customer Terminals

    • C.

      Scanners

    • D.

      People Counters

    Correct Answer
    B. Customer Terminals
    Explanation
    Once customer terminals are de-installed, the serial numbers must be collected from them.

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  • 16. 

    What Items below are not compatible with Store to Cloud?

    • A.

      Red Cable Adapters and Brown Cable Adapters

    • B.

      Brown Cable Adapters and Ingenico Customer Terminals

    • C.

      Ingenico Customer Terminals and Blue Cable Adapters

    • D.

      Red Cable Adapters and Ingenico Customer Terminals

    Correct Answer
    D. Red Cable Adapters and Ingenico Customer Terminals
    Explanation
    Red Cable Adapters and Ingenico Customer Terminals are not compatible with Store to Cloud. This means that if you try to connect or use Red Cable Adapters with Ingenico Customer Terminals for the purpose of Store to Cloud, it will not work.

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  • 17. 

    The Site must have the following to be considered ADA compliant… (Handicap Accessible is defined by the fact that the CT can be handed to a customer sitting for convenience).

    • A.

      30% of total Register count handicap accessible

    • B.

      1 Customer Terminal per cash wrap must be handicap accessible or 10% of total register count.

    • C.

      50% of total Register count handicap accessible

    • D.

      All Registers equipped with ADA brackets

    Correct Answer
    B. 1 Customer Terminal per cash wrap must be handicap accessible or 10% of total register count.
    Explanation
    The correct answer is that 1 Customer Terminal per cash wrap must be handicap accessible or 10% of the total register count. This means that for every cash wrap, at least one customer terminal must be accessible to individuals with disabilities. Alternatively, if the total register count is 10 or more, then 10% of the registers must be handicap accessible. This requirement ensures that there are adequate facilities in place to accommodate customers with disabilities and promote accessibility.

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  • 18. 

    What is the purpose of cleaning the registers?

    • A.

      To keep dust from affecting the USB Thumb drive

    • B.

      To mitigate overheating during the Store to Cloud Conversion

    • C.

      To improve air quality

    • D.

      To protect the motherboard

    Correct Answer
    B. To mitigate overheating during the Store to Cloud Conversion
    Explanation
    Cleaning the registers helps to mitigate overheating during the Store to Cloud Conversion process. Over time, dust and debris can accumulate in the registers, which can restrict airflow and cause the system to overheat. By cleaning the registers, the airflow is improved, allowing for better heat dissipation and reducing the risk of overheating during the Store to Cloud Conversion process.

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  • 19. 

    What are the Cables that need to be attached to the Multiport cable?

    • A.

      Power Cable

    • B.

      Tailgate Cable and USB Adapter Cable

    • C.

      Tailgate Cable, USB Adapter Cable, Power Cable

    • D.

      LRT Cables

    Correct Answer
    B. Tailgate Cable and USB Adapter Cable
    Explanation
    The correct answer is Tailgate Cable and USB Adapter Cable. These are the cables that need to be attached to the Multiport cable.

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  • 20. 

    The Tailgate cable attaches to port _______ where as the USB adapter cable attaches to port ________ on the registers.

    • A.

      B & 9B

    • B.

      9B & B

    • C.

      3B & B

    • D.

      4A & 9B

    Correct Answer
    B. 9B & B
    Explanation
    The correct answer is 9B & B. This means that the Tailgate cable attaches to port 9B, while the USB adapter cable attaches to port B on the registers.

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  • 21. 

    The registers time is off by 2 hours and the date in incorrect how is this fixed?

    • A.

      After rebooting the register, press the delete key repeatedly to enter into the BIOS. Under Advanced BIOS settings change the date and time

    • B.

      After rebooting the register, press the F7 key repeatedly to enter into the BIOS. Under Advanced settings, change the date and time

    • C.

      While register is active, press the delete key repeatedly to enter into the BIOS. Under Advanced BIOS settings change the date and time

    • D.

      After rebooting the register, press the F12 key repeatedly to enter into the BIOS. Under Advanced BIOS settings change the date and time

    Correct Answer
    A. After rebooting the register, press the delete key repeatedly to enter into the BIOS. Under Advanced BIOS settings change the date and time
    Explanation
    The correct answer suggests that after rebooting the register, the user should press the delete key repeatedly to enter into the BIOS. Once in the BIOS, the user should navigate to the Advanced BIOS settings and change the date and time. This process will allow the user to fix the issue of the register's time being off by 2 hours and the incorrect date.

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  • 22. 

    What is the 4610-2CR printer firmware supposed to be after conversion of the register?

    • A.

      40

    • B.

      50

    • C.

      60

    • D.

      0f.05

    Correct Answer
    D. 0f.05
    Explanation
    The correct answer is 0f.05. This suggests that after the conversion of the register, the firmware of the 4610-2CR printer is supposed to be 0f.05.

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  • 23. 

    What are they 3 types of traffic counter used in Gap branded stores?

    • A.

      Countwise, Axper, Bunyar

    • B.

      BVI, Countwise, Axper

    • C.

      Shoppertrack, Axper, Countwise

    • D.

      Bunyar, Shoppertrack, and Axper

    Correct Answer
    D. Bunyar, Shoppertrack, and Axper
    Explanation
    The correct answer is Bunyar, Shoppertrack, and Axper. These are the three types of traffic counters used in Gap branded stores.

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  • 24. 

    How long does the traffic system (any) take to update its counts?

    • A.

      A Few Seconds

    • B.

      About 5 Minutes

    • C.

      About 15 Minutes

    • D.

      About an Hour

    Correct Answer
    C. About 15 Minutes
    Explanation
    The traffic system takes about 15 minutes to update its counts. This suggests that there is a delay in the system's ability to accurately reflect the current traffic conditions. It is likely that the system collects data from various sources, such as traffic cameras or sensors, and processes this information before updating the counts. This delay is important to note as it means that the information provided by the traffic system may not be real-time and could be slightly outdated.

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  • 25. 

    After walking into a store and you find that there are some registers with existing issues and no service information available. What is the next course of action before starting the store conversion?

    • A.

      Begin proper trouble shooting steps. Report to Command Center any registers that still have issues after troubleshooting.

    • B.

      Call issues in to Spencer Service desk, for new dispatch tomorrow.

    • C.

      Document which registers have issues, verify with store manager whether these are known issues, report this information to the command center.

    • D.

      Call Issues in to STIQ for new dispatch tomorrow.

    Correct Answer
    C. Document which registers have issues, verify with store manager whether these are known issues, report this information to the command center.
    Explanation
    Before starting the store conversion, the next course of action would be to document which registers have issues and verify with the store manager whether these are known issues. This information should then be reported to the command center. This step ensures that all the issues are properly documented and communicated to the relevant authorities for appropriate action to be taken.

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  • 26. 

    The ISS is provisioned and you are configuring the customer terminal. It is showing a com error after the configuration is complete. What needs to be done in order to solve this error?

    • A.

      Test CT cabling. This error should not occur at this step unless there is a connection error.

    • B.

      After being instructed by the CC, provision the registers. After the conversion is complete on the register the com error should disappear.

    • C.

      Enter the CT BIOS by repeatedly pressing the DEL key during start up. From BIOS, you activate COM ports 1 and 2.

    • D.

      None of the Above

    Correct Answer
    B. After being instructed by the CC, provision the registers. After the conversion is complete on the register the com error should disappear.
  • 27. 

    When attempting to run pinpad cable you find that the cables do not fit in the cash wrap holes because of the tailgate brick. Customer expects the cables to run the exact same route as the previous installation. How do you solve this problem?

    • A.

      Seek Manager Permission to drill the counter.

    • B.

      Cut and splice the cable carefully

    • C.

      The tailgate brick must be taken apart and fed through the hole. Reassembled once through and thoroughly checked for any problems once connected to the registers.

    • D.

      See if another route is acceptable

    Correct Answer
    C. The tailgate brick must be taken apart and fed through the hole. Reassembled once through and thoroughly checked for any problems once connected to the registers.
    Explanation
    The correct answer is to take apart the tailgate brick and feed it through the hole. This solution allows the cables to run the same route as the previous installation while still accommodating the tailgate brick. Once the brick is through the hole, it can be reassembled and checked for any issues when connected to the registers. This ensures that the cables can be properly installed without compromising the functionality of the tailgate brick.

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  • 28. 

    Analyst asks if you can pull the registers temperatures. How is this done on the Dell T410 (ISS), and on the IBM 4800-741/742/743 (Register)?

    • A.

      On the ISS by tapping the F7 and entering the BIOS, on the register by tapping the F12 and entering the BIOS (Health Settings).

    • B.

      On the ISS by tapping the F2 and entering the BIOS, on the register by tapping the DEL key and entering the BIOS (Health Settings).

    • C.

      On the ISS by tapping the DEL and entering the BIOS, on the register by tapping the F5 key and entering the BIOS (Health Settings).

    • D.

      Cannot be done from site. Ask for CC to view remotely.

    Correct Answer
    B. On the ISS by tapping the F2 and entering the BIOS, on the register by tapping the DEL key and entering the BIOS (Health Settings).
  • 29. 

    While trying to start the provision process on the ISS it comes up with a disc read error. What steps are used to troubleshoot if it is a disc issue problem with the ISS disc drive?

    • A.

      Use the backup DVD that was in the tech kit to see if it is a bad DVD or bad disc drive. If it is proven that the drive is bad use the drive from the tech kit to complete the install, but replace the bad drive before leaving, so a good drive is retained in your kit

    • B.

      Have the CC remote into the ISS, to see if an internal issue can be spotted in the configuration.

    • C.

      Use the backup DVD that was in the tech kit to see if it is a bad DVD or bad disc drive. If it is proven that the drive is bad use the drive from the tech kit to complete the install. Call Spencer for new drive to be sent to your next store.

    • D.

      None of the above

    Correct Answer
    A. Use the backup DVD that was in the tech kit to see if it is a bad DVD or bad disc drive. If it is proven that the drive is bad use the drive from the tech kit to complete the install, but replace the bad drive before leaving, so a good drive is retained in your kit
    Explanation
    The correct answer suggests that in order to troubleshoot if it is a disc issue problem with the ISS disc drive, the first step is to use the backup DVD from the tech kit to determine if it is a bad DVD or a bad disc drive. If it is confirmed that the drive is bad, the drive from the tech kit should be used to complete the installation. However, it is important to replace the bad drive before leaving so that a good drive is retained in the kit. This ensures that the provision process can be successfully carried out on the ISS.

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  • 30. 

    While provisioning a register it shuts down on its own. Why?

    • A.

      Probably just a glitch- try again.

    • B.

      To give the register time to cool while simultaneously moving to a new register.

    • C.

      Possible power issues. Try the register in a different power outlet.

    • D.

      The register is being put under a load that it is not used too. When the register reaches its temperature threshold it turns itself off. Skip to the next register, and return at the end, giving this problem register a chance to cool.

    Correct Answer
    D. The register is being put under a load that it is not used too. When the register reaches its temperature threshold it turns itself off. Skip to the next register, and return at the end, giving this problem register a chance to cool.
    Explanation
    The register is shutting down on its own because it is being put under a load that it is not used to. When the register reaches its temperature threshold, it turns itself off as a safety measure. To resolve this issue, it is recommended to skip to the next register and return to the problematic one at the end, allowing it to cool down.

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  • 31. 

    The Thumb drives are used to complete the following 

    • A.

      Printer Firmware Update

    • B.

      Printer Firmware Update and PXE Boot

    • C.

      PXE Boot

    • D.

      ISS Conversion

    Correct Answer
    A. Printer Firmware Update
    Explanation
    Thumb drives are used to complete the Printer Firmware Update. This process involves updating the software or firmware of the printer to improve its functionality, fix bugs, or add new features. By using a thumb drive, the updated firmware can be easily transferred from a computer to the printer.

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  • 32. 

    The ISS DVD is used to Convert the ISS to S2C

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The given statement is false. The ISS DVD is not used to convert the ISS to S2C. The ISS DVD stands for International Space Station DVD, which is a collection of videos and images related to the International Space Station. It is not involved in any conversion process.

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  • 33. 

    The S2C DVD is used to

    • A.

      Convert the ISS to S2C

    • B.

      Convert the ISS back to Legacy

    Correct Answer
    A. Convert the ISS to S2C
    Explanation
    The S2C DVD is used to convert the ISS (presumably referring to a system or software) to S2C. This suggests that the DVD contains the necessary tools or software to facilitate the conversion process. It is not used to convert the ISS back to Legacy, as the answer options only mention converting the ISS to S2C.

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  • 34. 

    What is the correct Boot sequence the 4800-742 registers should be set to

    • A.

      1st: USB Key/HDD 2nd: HDD0 3rd: LAN 4th: Disables

    • B.

      1st: USB-FDD 2nd: Hard Disk 3rd: LAN 4th: Disables

    • C.

      1st: Hard Disk 2nd: Broadcom PXE 3rd: Disabled 4th: Disabled

    Correct Answer
    B. 1st: USB-FDD 2nd: Hard Disk 3rd: LAN 4th: Disables
    Explanation
    The correct boot sequence for the 4800-742 registers should be set to 1st: USB-FDD, 2nd: Hard Disk, 3rd: LAN, and 4th: Disables. This means that the system will first try to boot from a USB-FDD (Flash Disk Drive), then from the hard disk, then from the LAN (Local Area Network), and finally, if none of the previous options are available, it will disable the boot process.

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  • 35. 

    What is the correct Boot sequence the 4800-743 registers should be set to

    • A.

      1st: USB Key/HDD 2nd: HDD0 3rd: LAN 4th: Disables

    • B.

      1st: USB-FDD 2nd: Hard Disk 3rd: LAN 4th: Disables

    • C.

      1st: Hard Disk 2nd: Broadcom PXE 3rd: Disabled 4th: Disabled

    Correct Answer
    C. 1st: Hard Disk 2nd: Broadcom PXE 3rd: Disabled 4th: Disabled
    Explanation
    The correct boot sequence for the 4800-743 registers should be set to 1st: Hard Disk, 2nd: Broadcom PXE, 3rd: Disabled, and 4th: Disabled. This means that the system will first attempt to boot from the hard disk, then if that fails, it will try to boot from the Broadcom PXE network, and if both options fail, the system will be set to disabled, meaning it will not attempt any further boot options.

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  • 36. 

    What is the correct Boot sequence the 4800-741 registers should be set to

    • A.

      1st: USB Key/HDD 2nd: HDD0 3rd: LAN 4th: Disables

    • B.

      1st: USB-FDD 2nd: Hard Disk 3rd: LAN 4th: Disables

    • C.

      1st: Hard Disk 2nd: Broadcom PXE 3rd: Disabled 4th: Disabled

    Correct Answer
    A. 1st: USB Key/HDD 2nd: HDD0 3rd: LAN 4th: Disables
    Explanation
    The correct boot sequence for the 4800-741 registers should be set to 1st: USB Key/HDD, 2nd: HDD0, 3rd: LAN, and 4th: Disables. This means that the system will first check for a USB Key or HDD (Hard Disk Drive) to boot from, then it will check the HDD0, followed by the LAN (Local Area Network), and finally, it will disable any other boot options. This sequence ensures that the system will prioritize booting from USB or HDD, then from the internal HDD0, and only use the LAN as a last resort. Disabling other boot options helps to prevent any unwanted or unauthorized boot sources.

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  • 37. 

    At Canadian Sites there is an extra step that must be completed, What is that step

    • A.

      Customer Terminal Re-assignment

    • B.

      Special BIOS configuration

    • C.

      Additional Cabling

    Correct Answer
    A. Customer Terminal Re-assignment
    Explanation
    The extra step that must be completed at Canadian Sites is Customer Terminal Re-assignment.

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  • 38. 

    What extra step needs to be completed at Old Navy sites, to bring scanners fully online?

    • A.

      Additional Cables required

    • B.

      Scanners configured via Register option

    • C.

      Scan UPC code fix Bar-code

    Correct Answer
    C. Scan UPC code fix Bar-code
    Explanation
    To bring the scanners fully online at Old Navy sites, an extra step that needs to be completed is to scan the UPC code and fix the bar-code. This step ensures that the scanners are properly configured and can accurately scan and read the bar-codes on the products. By scanning the UPC code and fixing any issues with the bar-code, the scanners will be fully functional and ready for use at Old Navy sites.

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  • 39. 

    If the ISS is not taking the S2C DVD images, the first troubleshooting step is to...

    • A.

      Use the Thumb drives in place

    • B.

      Replace the DVD Drive

    • C.

      Contact Command Center or Project Team for new DVDs

    • D.

      Backout the ISS

    Correct Answer
    B. Replace the DVD Drive
    Explanation
    If the ISS is not taking the S2C DVD images, the first troubleshooting step is to replace the DVD drive. This is because a faulty or malfunctioning DVD drive could be the reason why the ISS is unable to read the DVD images. By replacing the DVD drive, it is possible to resolve the issue and allow the ISS to successfully take the S2C DVD images.

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