How To Change A Number 09/10/13

1. After changing a number in Latitude you should?

Move on to the next account; Latitude will note it for you

Complete the action and result code in Latitude, but no comments are needed

Complete the action and result code in Latitude, and then add a comment to state why the number was removed

Create a help desk ticket so the account can be reviewed further

About This Quiz

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2. What's your name?

We’ll put your name on your report, certificate, and leaderboard.

2. True or False, The customer is a field worker, and we are calling the main office. The customer doesn't ever go to the office, but you are able to leave a message. You will leave the number as Good.

True

False

3. True or False, When a third party non-account holder states we are calling them and you cannot find the number on any Conn's account you should ask probing questions, you should then give that information to your manager for further review and removal from the dialer.

True

False