How To Change A Number 09/10/13

5 Questions | Total Attempts: 233

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How To Change A Number 09/10/13

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Questions and Answers
  • 1. 
     After changing a number in Latitude you should?
    • A. 

      Move on to the next account; Latitude will note it for you

    • B. 

      Complete the action and result code in Latitude, but no comments are needed

    • C. 

      Complete the action and result code in Latitude, and then add a comment to state why the number was removed

    • D. 

      Create a help desk ticket so the account can be reviewed further

  • 2. 
    True or False, The customer is a field worker, and we are calling the main office. The customer doesn't ever go to the office, but you are able to leave a message. You will leave the number as Good.
    • A. 

      True

    • B. 

      False

  • 3. 
    True or False, When a third party non-account holder states we are calling them and you cannot find the number on any Conn's account you should ask probing questions, you should then give that information to your manager for further review and removal from the dialer.
    • A. 

      True

    • B. 

      False

  • 4. 
     If customer say’s “Cease and Desist all contact, I already contacted my attorney”. I will change all numbers to?
    • A. 

      Do Not Use

    • B. 

      Bad Number

    • C. 

      Cease and Desist

    • D. 

      T/O to a Manager

  • 5. 
    What do I change a number to when someone picks up and says wrong number and hangs up immediately?
    • A. 

      Do Not Use

    • B. 

      Leave as Good

    • C. 

      Cease and Desist

    • D. 

      Bad Number

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