How To Change A Number 08/16/13

5 Questions | Attempts: 325
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Number Quizzes & Trivia
Questions and Answers
  • 1. 

    If you are speaking to a wrong party that says they just got the number you are calling and they do not know the customer you are trying to reach, I will change the phone status to?

    • A.

      None of the above

    • B.

      Cease and Desist

    • C.

      Do not Use

    • D.

      Bad Number

    Correct Answer
    D. Bad Number
  • 2. 

    If the POE states that the customer is NLE. I will change the phone status to?

    • A.

      No Longer Employed

    • B.

      Do Not Use

    • C.

      Bad Number

    • D.

      Cease and Desist

    Correct Answer
    A. No Longer Employed
  • 3. 

    True or False, I do not need to notate the account on why I removed or changed a phone status if I utilize the automated noting system in Latitude?

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
  • 4. 

    If a customer request that the HOM number be Cease and Desist you should?

    • A.

      Change it to Do Not Use

    • B.

      Request it in writing and if they refuse then T/O to a Manager

    • C.

      T/O to a Manager

    • D.

      Cease and Desist the Number

    Correct Answer
    B. Request it in writing and if they refuse then T/O to a Manager
  • 5. 

    Before removing a number when they say it is the wrong party, you should?

    • A.

      Request a Cease and Desist in writing

    • B.

      T/O to a Manager

    • C.

      Ask probing questions to ensure it is not the customer

    • D.

      Always remove it immediately

    Correct Answer
    C. Ask probing questions to ensure it is not the customer

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  • Current Version
  • Mar 22, 2022
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 16, 2013
    Quiz Created by
    Ebowden

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