How To Change A Phone Number 08/05/2013

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1/10 Questions

If the number is listed in multiple fields (ex. Home and Cell) identify where the number belongs, leave that field as “good number.” What should you change the other phone field to?
- Do Not Use
- Bad Number
- Cease & Desist

About This Quiz

Complete the following questions regarding “changing phone numbers” to further increase your awareness on the essential steps required. Be sure to reference your "How to Change a Phone Number" handout.

2.

If POE says that the customer you are calling cannot receive calls, you should change this phone number to:
- Cease & Desist
- Bad Number
- Do Not Use
Correct Answer

A. Do Not Use
3.

True or False, ONLY a manager can Cease and Desist the Ani, Cell and Home Numbers.
- True
- False
Correct Answer

A. True
4.

If the caller is the Wrong Party, change the number to “Bad Number.”
- True
- False
Correct Answer

A. True
5.

If customer request to stop calling their POE change the phone number to “Do Not Use.”
- True
- False
Correct Answer

A. True
6.

If the customer request to stop calling their place of employment, you would select:
- Cease & Desist
- Do Not Use
- Bad Number
Correct Answer

A. Do Not Use
7.

If POE say's that no one can receive personal calls, you must change number to:
- Do Not Use
- Bad Number
- Cease & Desist
- None of the Above
Correct Answer

A. Cease & Desist
8.

If 3rd Party say's "stop calling me about him/her but you can call me about my personal Conn's account", number should be changed to:
- Do Not Use
- Bad Number
- Cease & Desist
- Other
Correct Answer

A. Do Not Use
9.

Customer must send in written request to Cease & Desist the Home/Ani/Cell Number:
- True
- False
Correct Answer

A. True
10.

I must T/O to a Manager if the customer is upset and doesn't want to write a Cease & Desist Letter and want's the Home/Ani/Cell number removed:
- True
- False
Correct Answer

A. True

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Current Version
Mar 20, 2022

Quiz Edited by
ProProfs Editorial Team
Aug 03, 2013

Quiz Created by
Ebowden

How To Change A Phone Number 08/05/2013

If the number is listed in multiple fields (ex. Home and Cell) identify where the number belongs, leave that field as “good number.” What should you change the other phone field to?

Quiz Preview

If POE says that the customer you are calling cannot receive calls, you should change this phone number to:

True or False, ONLY a manager can Cease and Desist the Ani, Cell and Home Numbers.

If the caller is the Wrong Party, change the number to “Bad Number.”

If customer request to stop calling their POE change the phone number to “Do Not Use.”

If the customer request to stop calling their place of employment, you would select:

If POE say's that no one can receive personal calls, you must change number to:

If 3rd Party say's "stop calling me about him/her but you can call me about my personal Conn's account", number should be changed to:

Customer must send in written request to Cease & Desist the Home/Ani/Cell Number:

I must T/O to a Manager if the customer is upset and doesn't want to write a Cease & Desist Letter and want's the Home/Ani/Cell number removed: