How To Change A Phone Number 08/05/2013

1. If the number is listed in multiple fields (ex. Home and Cell) identify where the number belongs, leave that field as "good number." What should you change the other phone field to?

Do Not Use

Bad Number

Cease & Desist

2. If POE says that the customer you are calling cannot receive calls, you should change this phone number to:

Cease & Desist

Bad Number

Do Not Use

3. True or False, ONLY a manager can Cease and Desist the Ani, Cell and Home Numbers.

True

False

4. If the caller is the Wrong Party, change the number to "Bad Number."

True

False

5. If customer request to stop calling their POE change the phone number to "Do Not Use."

True

False

6. If the customer request to stop calling their place of employment, you would select:

Cease & Desist

Do Not Use

Bad Number

7. If POE say's that no one can receive personal calls, you must change number to:

Do Not Use

Bad Number

Cease & Desist

None of the Above

8. If 3rd Party say's "stop calling me about him/her but you can call me about my personal Conn's account", number should be changed to:

Do Not Use

Bad Number

Cease & Desist

Other

9. Customer must send in written request to Cease & Desist the Home/Ani/Cell Number:

True

False

10. I must T/O to a Manager if the customer is upset and doesn't want to write a Cease & Desist Letter and want's the Home/Ani/Cell number removed:

True

False