Oa-hipp Enrollment Worker Training

Emails that contain protected health information (PHI) should be sent via secure or encrypted email to ensure the confidentiality and privacy of the client's information. Additionally, including client information in the subject line of an email can pose a security risk, as it may be visible to unauthorized individuals. Therefore, it is important to follow best practices and avoid including client information in the subject line of emails containing PHI.

The statement "OA will send payment directly to clients" is false. The correct answer is false because OA, which is not defined in the question, does not send payments directly to clients.

Clients should expect to pay their monthly premiums until they are notified that their application has been approved and payment has been sent. This means that clients are responsible for making their premium payments until they receive confirmation that their application has been approved and the payment has been processed. Once they receive this notification, they can stop making further payments. Therefore, the statement is true.

The statement is false because OA-HIPP clients do not have to be enrolled in ADAP to receive services.

When a client receives a refund for premiums that were paid by OA (presumably an insurance company or organization), it is expected that the client should immediately return the money to OA. This implies that the refund was not meant for the client to keep, but rather it was an error or an overpayment that needs to be rectified. By returning the money promptly, the client ensures that the funds are correctly accounted for and that there are no discrepancies in the financial records.

If the client's premium increases after the quarterly payment is processed, the client will be responsible for paying the remaining balance. In addition, OA will add the same amount that the client paid to the next quarterly payment. This means that the client will have to pay the increased premium amount in the next quarter, along with the remaining balance from the previous quarter. Therefore, the statement is true.

Enrollment workers are responsible for helping a client enroll and remain enrolled in OA-HIPP. This means that they have the duty to assist clients throughout the enrollment process and ensure that they continue to receive the benefits of OA-HIPP.

The statement "OA will continue making retroactive payments" is false. This means that OA will not continue making retroactive payments.

Refunds are only accepted in the form of a cashier check or a money order that is made payable to CDPH. This means that if someone wants to receive a refund, they must provide either a cashier check or a money order as payment. Personal checks and endorsed checks are not accepted for refunds.

The correct answer is $1938. This is the monthly premium threshold, meaning that any premium amount below this threshold would be considered affordable for individuals or families. It indicates the maximum amount that can be paid for health insurance premiums while still being eligible for certain benefits or subsidies.

"Signature on file" is not accepted. This means that having a signature on file is not considered as a valid form of authorization or consent. Instead, a physical or electronic signature is typically required for verification purposes. Therefore, the correct answer is false.

Clients can remain enrolled in OA-HIPP for as long as they are eligible and need the service. This means that there is no specific time limit for their enrollment, and they can continue to receive the benefits for as long as they meet the eligibility criteria and require the assistance provided by OA-HIPP. The duration of their enrollment is not limited to 12, 18, or 36 months, but rather depends on their ongoing eligibility and need for the service.

The Payee Data Record is not required during initial enrollment or re-enrollment. This document is typically used to gather information about the payee, such as their name, address, and banking details. However, during the enrollment or re-enrollment process, the focus is usually on gathering information about the individual enrolling or re-enrolling, rather than the payee. Therefore, the Payee Data Record is not necessary for this particular stage.

The checks will be sent within four weeks of receipt of the approved application.

During re-enrollment, the same forms are not required as during recertification. Re-enrollment typically involves updating existing information and confirming eligibility for continued enrollment, while recertification involves a more comprehensive review of eligibility and may require additional documentation. Therefore, the correct answer is False.

Staff begin processing quarterly payments 45 days prior to the last day a client is paid through. This means that the staff starts working on the payments 45 days before the client's current payment period ends. This allows them enough time to calculate the payments, gather the necessary information, and ensure that the clients receive their payments on time without any delays.

The initial payment would be made in September-November because if the application was received and approved in September, it implies that the payment process would start in September. The payment process usually takes a few months to complete, so it would extend into November. Therefore, the initial payment would be made within the September-November timeframe.